Review Insights · App Store
KAYAK: Flights, Hotels & Cars
KAYAK · 489,409 ratings · ★ 4.8
4.8
★★★★★
489,409 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"price"
8 negative reviews mention this · 26% of all complaints
★★★★★ "It’s really bad and fake price price. They are a liar" - Hanymankaruos
2
"kayak"
8 negative reviews mention this · 26% of all complaints
★★★★★ "Kayak has become USELESS. I am a pro user of this app and can no longer use it because it hides hotel, mixes in rentals, and doesn’t give me at all a picture of what’s available. When you check “no rentals” it still crams your feed with disgusting Airbnbs. KAYAK SUC…" - Product snob
3
"booking"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Booking. Expensive and horrible just book through the hotel" - TS_jeen
4
"search"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Change location. Request location change: I have tried to change the perimeter of my search; nothing works please help." - Uber ghost
5
"hotel"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Booking. Expensive and horrible just book through the hotel" - TS_jeen
6
"book"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Booking. Expensive and horrible just book through the hotel" - TS_jeen
7
"work"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Change location. Request location change: I have tried to change the perimeter of my search; nothing works please help." - Uber ghost
8
"flight"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Annoying. I’ve experienced multiple instances where my flight reservation was canceled after booking due to a reported fare change. This has been frustrating and has made the booking process feel unreliable. If the advertised fare is not actually ava…" - Punkin face
9
"website"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Referral to fraudulent website. The website become a referral to fraudulent websites in India who tried extort more money for tickets from Americans" - SeaCliff14
10
"flights"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Syria. The sanctions on Syria has been lifted for a while, please start showing flights to Syria and hotels. Thank you!" - Kimosan20
11
"shows"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Price is incorrect. Tried to rent a car. The Kayak app shows incorrect price. After choosing a car, it gets you to the rental company website and the actual prices are higher. Disappointed." - Kamilevnaa
12
"cancel"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Annoying. I’ve experienced multiple instances where my flight reservation was canceled after booking due to a reported fare change. This has been frustrating and has made the booking process feel unreliable. If the advertised fare is not actually ava…" - Punkin face
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Booking
Expensive and horrible just book through the hotel
It’s really bad and fake price price
They are a liar
App doesn’t work
Tried to book 4 different listing but keep getting baited and switched for higher cost listing
Annoying
I’ve experienced multiple instances where my flight reservation was canceled after booking due to a reported fare change. This has been frustrating and has made the booking process feel unreliable. If the advertised fare is not actually available, it should not be displayed as the booking price.
Referral to fraudulent website
The website become a referral to fraudulent websites in India who tried extort more money for tickets from
Americans
Americans
Trash
Horrible experience… bad energy
Kayak has become USELESS
I am a pro user of this app and can no longer use it because it hides hotel, mixes in rentals, and doesn’t give me at all a picture of what’s available. When you check “no rentals” it still crams your feed with disgusting Airbnbs. KAYAK SUCKS.
Lame service works poorly
All these lame sites flips around to various different sites they don’t complete. I don’t know how to get back. This is completely lame and a waste of time.
Can’t cancel or handle negotiations
Tried to cancel, was unable to negotiate with anyone. Hotel said the broker needed to handle, broker said hotel was unreachable. I called the front desk and they said they couldn’t be called. Agent said they tried multiple times but couldn’t get through. Book directly or else you will be totally screwed if anything comes up. It isn’t worth saving a couple bucks.
RENDALE
Rendale! A real scam! I booked a room and made a point of asking the receptionist before booking whether it was clean. He gave me a room with four bunk beds, a dirty floor, and a bathroom in the same condition. I went back to tell him this was not serious and that I was going to cancel. I hope they refund my deposit and that Kayak reimburses me. And the receptionist was really rude.
In the end, I went to Hilton across the street. Pretty much the same price, but there’s absolutely no comparison. It just shows that sometimes it’s better to stick with established standards.
Anyway, a terrible start to my time in Washington, but fortunately I managed to turn it around thanks to the Hilton staff.
In the end, I went to Hilton across the street. Pretty much the same price, but there’s absolutely no comparison. It just shows that sometimes it’s better to stick with established standards.
Anyway, a terrible start to my time in Washington, but fortunately I managed to turn it around thanks to the Hilton staff.
Bad UI & Inconsistent Search Results
Inconsistent performance, inconsistent search results, bad search engine, does not show all available flights that you see on the airline website, does not allow to choose individual flights, forced you to choose combinations. Not user friendly.
Free Cancellation?
I booked a room for 28 days on Kayak for an upcoming job.
A day and a half later (3 days before check in and well within free cancellation deadline)
I attempted to cancel, the Kayak app said I need to cancel at the hotel itself.
I call the hotel and the manager says I can't cancel third party reservations there.
Can't reach a real human at Kayak.😡
A day and a half later (3 days before check in and well within free cancellation deadline)
I attempted to cancel, the Kayak app said I need to cancel at the hotel itself.
I call the hotel and the manager says I can't cancel third party reservations there.
Can't reach a real human at Kayak.😡
Terrible app
Terrible app. Cant look at a flight without them jacking up the prices.
No help
There is no customer support
Flight
The flight is recommended is so expensive.
Missing major airlines in search
Unless you are paying attention, you don’t realize the results are not complete. Missing major airlines like American. Makes this app not very useful.
Car rental scam
The car rental section of this app is a joke. It shows you several options, only for them to be unavailable or a higher price when you go to book. A new search shows the same options it just said were unavailable ready to trick you again. Waste of time.
Stopped showing seat pitch
Kayak sucks now that they don’t show what kind of airline seat you get. I’m leaving. Bye
Kajak was lied
I saw 2 bag on kajak, but only 1 bag when i was booking . Kajak 1 star
Irresponsible
I had a booking from kayak, my flight got cancelled at doha months ago, never contacted me for rebooking. I sent multiple emails to check the issue, no response
Not real help
Kayak is searching for best price but that is often fake. Links to other sides offering fare often do not work or fares are fake. The worst is VheapOAir that advertise prices that are not real and charge customers for everything. The advertising price is often with luggage which disappear on CheapOAir and has to be purchased again. Kayak should be ashamed of their bad service and should never be used.
Cancellation
There should be a cancellation sub menu I shouldn’t have to go to another website to cancel a room.
Annoying and frustrating
I do not like this app. After searching for flights, filters on things like duration often don’t work. Search results with flexible dates do not display clearly so I can’t sort results by the dates of the flights.
Update - the app sends me notifications for price changes even though I have all notifications turned off. I continue to get notifications even after I deleted the entire trip and all saved flights.
Update - the app sends me notifications for price changes even though I have all notifications turned off. I continue to get notifications even after I deleted the entire trip and all saved flights.
Change location
Request location change: I have tried to change the perimeter of my search; nothing works please help.
Trips
I am having an issue with forwarding trips and the customer support is ghosting me. Terrible service. I have been using the app since it’s beginning and I’m very disappointed.
Syria
The sanctions on Syria has been lifted for a while, please start showing flights to Syria and hotels. Thank you!
Price is incorrect
Tried to rent a car. The Kayak app shows incorrect price. After choosing a car, it gets you to the rental company website and the actual prices are higher. Disappointed.
Ugh
This app is currently not working properly. Filters are all messed up. Specifically the layover and the airport filter. They just don’t work properly and at a time when many are booking flights. Sad
Wrong city
Going to W Palm Beach, FL. Budapest shows as destination in Kayak
Not showing results on mobile phone app
No results , technical issues. Can’t get any search results. Display lowest air price often by sometimes disreputable purchase travel apps. Hotel searches always promote non refundable rates, that are a bad idea in today’s unpredictable travel industry
Están presentando un ticket de avión barato y cuando entras está súper
Por favor actualizar muchas cosas porque van a dañar la página están presentando tickets de avión barato cuando tú entra a comprar pon tu información y al pagarte eleva tres veces de lo que tú vas a pagar no está bien no quisiera que calla. Se dañe por gente que no son consciente al poner los precios. Calla, ha sido muy útil para mí y he conseguido mucho vuelo barato, pero están poniendo otras identidades que no son buenas y van a dañar la página
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)