Review Insights · App Store
Keeper Password Manager
Callpod Inc. · 224,932 ratings · ★ 4.9
4.9
★★★★★
224,932 ratings
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Top complaints - extracted from 34 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"price"
10 negative reviews mention this · 29% of all complaints
★★★★★ "Can’t do the price any longer!. This has been a great app, I used it for 4 years. However they keep raising the price of it. I started out paying $80 per year and that was the cheapest route, but I’m not paying $91 per year for this. I’ll find something cheaper. Shame… I …" - Nestle USA
2
"years"
10 negative reviews mention this · 29% of all complaints
★★★★★ "Can’t do the price any longer!. This has been a great app, I used it for 4 years. However they keep raising the price of it. I started out paying $80 per year and that was the cheapest route, but I’m not paying $91 per year for this. I’ll find something cheaper. Shame… I …" - Nestle USA
3
"password"
9 negative reviews mention this · 26% of all complaints
★★★★★ "New updates take forever. What’s going on, Keeper? Every time (!) I open the app by itself now (not from within a password need), I get this thing where it is „optimizing“. The screenshot is from a time where it had been „optimizing “ for over 6 minutes. And it’s st…" - Ebebo
4
"year"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Can’t do the price any longer!. This has been a great app, I used it for 4 years. However they keep raising the price of it. I started out paying $80 per year and that was the cheapest route, but I’m not paying $91 per year for this. I’ll find something cheaper. Shame… I …" - Nestle USA
5
"been"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Can’t do the price any longer!. This has been a great app, I used it for 4 years. However they keep raising the price of it. I started out paying $80 per year and that was the cheapest route, but I’m not paying $91 per year for this. I’ll find something cheaper. Shame… I …" - Nestle USA
6
"subscription"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Good app, very annoying pop-ups. So annoying that I’m taking the time to write a review. The pop-ups to upgrade my subscription are so annoying that I am actually deleting the app. They’ve driven me nuts for too long." - MD1214121
7
"keeper"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Replacing keeper. Not the only game in town. Trying to add medical insurance info as a picture today. Keeper tried to force an upgrade to some amount of disk space, at a stupid price. Dumb clowns. Used a picture anyways and copied the text from the pictur…" - djstuder
8
"increase"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Huge rate increase, no notice to customers.. I have been a customer for many years and have always been very happy with how the app functions. However, their price recently increased by a huge amount and there was no notice before the automatic payment was processed. As there is a str…" - itscindylou
9
"passwords"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Unreliable. App used to work seamlessly. Now it constantly freezes and refuses to open. I’ve been unable to access my passwords many times in the last few weeks. Really disappointed in the sharp decline in functionality. It’s absurd to charge this pric…" - MassDarkStar
10
"paying"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t do the price any longer!. This has been a great app, I used it for 4 years. However they keep raising the price of it. I started out paying $80 per year and that was the cheapest route, but I’m not paying $91 per year for this. I’ll find something cheaper. Shame… I …" - Nestle USA
11
"upgrade"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Replacing keeper. Not the only game in town. Trying to add medical insurance info as a picture today. Keeper tried to force an upgrade to some amount of disk space, at a stupid price. Dumb clowns. Used a picture anyways and copied the text from the pictur…" - djstuder
12
"every"
4 negative reviews mention this · 12% of all complaints
★★★★★ "New updates take forever. What’s going on, Keeper? Every time (!) I open the app by itself now (not from within a password need), I get this thing where it is „optimizing“. The screenshot is from a time where it had been „optimizing “ for over 6 minutes. And it’s st…" - Ebebo
📋 All 34 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Replacing keeper
Not the only game in town.
Trying to add medical insurance info as a picture today.
Keeper tried to force an upgrade to some amount of disk space, at a stupid price.
Dumb clowns.
Used a picture anyways and copied the text from the picture.
Thanks for making a difficult day worse with a stupid, needless upsell.
You just burned 10 years, probably longer, of customer loyalty.
Clowns.
Trying to add medical insurance info as a picture today.
Keeper tried to force an upgrade to some amount of disk space, at a stupid price.
Dumb clowns.
Used a picture anyways and copied the text from the picture.
Thanks for making a difficult day worse with a stupid, needless upsell.
You just burned 10 years, probably longer, of customer loyalty.
Clowns.
Good app, very annoying pop-ups
So annoying that I’m taking the time to write a review. The pop-ups to upgrade my subscription are so annoying that I am actually deleting the app. They’ve driven me nuts for too long.
Over priced
I like this app and used it a lot. For $10 it was a great value. $20 it was still worth it. $30 was starting to get too high. The current price is absurd and I haven’t renewed since. I’ve found a replacement and will be migrating all my data over there.
Even when you cancel they charge you
I was held hostage a year ago by this company. Used them for years for free and then all of a sudden I needed a subscription to access a PW I needed. I reluctantly subscribed bc I needed that PW at that moment.
Fast forward a year later after i immediately cancelled my subscription and they changed me for a full year without my knowledge. Impossible to get a hon for a human rk get this charged back. STAY AWAY
Fast forward a year later after i immediately cancelled my subscription and they changed me for a full year without my knowledge. Impossible to get a hon for a human rk get this charged back. STAY AWAY
KEEPER PASSWORD
Sucks i have inter net and the stupid app keeps trying to say i don’t. so Stupid
Huge rate increase, no notice to customers.
I have been a customer for many years and have always been very happy with how the app functions. However, their price recently increased by a huge amount and there was no notice before the automatic payment was processed. As there is a strict no refund policy, I have no recourse. Very poor business practices.
RECOVERY PHRASE FOR NEW PHONE
I got a new phone and obviously have been running into walls left and right as I get back into various accounts
The whole point of this app is to make moments like this easier, but instead I’m asked for a “recovery phrase?” What a weird prompt and who in their right mind is going to recall a random phrase from years ago that has no guardrail or hints?!?! This is absolutely ridiculous given how much I pay for this app and how hard it is to use !
The whole point of this app is to make moments like this easier, but instead I’m asked for a “recovery phrase?” What a weird prompt and who in their right mind is going to recall a random phrase from years ago that has no guardrail or hints?!?! This is absolutely ridiculous given how much I pay for this app and how hard it is to use !
Shady and frustrating cancellation process
Extremely frustrating experience. I tried multiple times to cancel my family plan online, only to find out there is absolutely no way to do it through your account dashboard. You are forced to jump through hoops and submit a support ticket just to stop the auto-renewal. Deliberately making it this difficult to cancel to trap users into paying for another year is deceptive. Think twice before subscribing!
166% price increase?!
I’ve been a user of this app for YEARS (maybe 10+ years) I have been happy to pay the subscription fee as it’s gone up incrementally over the years. I’ve been paying $14.99/year for at least the last 5 years or so. The subscription fee for this year jumps to $39.99!!! That’s a 166% increase! That is outrageous, and really crazy for those of us who have been subscribed users for a long time. I will not be renewing my subscription and will be looking for another app to use instead.
Greedy
Takes over LOTS of file types like PDFs and PNGs. The result is these types of files are rendered useless, at least on an iphone. Other password managers are not so draconian. This app is antisocial and should disappear.
Horrible support, glitchy app, built in the 90s
Honestly no idea where all the 5 star reviews are coming from.
1/ Support is nonexistent - takes forever uses extremely weird communication channel via email threads you can’t reply to, issues remain and resolved for weeks and auto-close randomly. completely unacceptable and we are on an enterprise plan
2/ the mobile app is glitchy borderline does not fetch credentials on most of the websites just keeps on hanging
3/ the website was built in the 90s loads forever, not use a friend friendly and not intuitive
I would give it zero stars if i could
1/ Support is nonexistent - takes forever uses extremely weird communication channel via email threads you can’t reply to, issues remain and resolved for weeks and auto-close randomly. completely unacceptable and we are on an enterprise plan
2/ the mobile app is glitchy borderline does not fetch credentials on most of the websites just keeps on hanging
3/ the website was built in the 90s loads forever, not use a friend friendly and not intuitive
I would give it zero stars if i could
Unreliable
App used to work seamlessly. Now it constantly freezes and refuses to open. I’ve been unable to access my passwords many times in the last few weeks. Really disappointed in the sharp decline in functionality. It’s absurd to charge this price for such an unreliable product.
Junk
Overpriced for what it can do.
Price increase of over 100%…..Cancelled
I used Keeper for many years but a price increase from $14.99 to $39.99 is beyond ridiculous. I cancelled
Not great software.
If you get a new device and forget your master password (which I set up in 2012) they have no way to reset your password and retrieve your data.
Price Increase is Too Much
It was fine while it lasted, but this price increase is insane. I had this app for years, and this is what I get? I’m out.
Awful
Can’t watch videos in my Apple files, every time I try it opens this ridiculous app which I only want for passwords. Thanks for nothing
Awful implementation
The integration with IOS is not great. Why can’t I add a new record from autofill? Messing around I finally click the right button to suggest a new entry. Why always so many fields to enter? And you don’t name the entry for the site I’m on? Same clunky interface on chrome for pc. Super disappointed in this “best rated app”. Makes me want to uninstall and use apples built in or go back to one password for everything. Not worth a dollar.
Scammer App!
They trick you into using g their password manager. You have to pay over $100 a year to use it! I DO NOT recommend this app! Apple is WAY better for free!
Stopper working appoaftwr years of using it
Can’t add on additional passwords after years of working appropriately
Now kinda useless and a waste of money
Now kinda useless and a waste of money
Warning
It is very hard to unsubscribe. You will not see an unsubscribe button or function in the app and when you get the autorenew payment notification and dispute it on day one, they refuse to cancel and refund.
Just trsh
How is this rated so highly? I use this for work and want you to know that this password is just an absolute dumpster fire and i hate you and you should take this personally, because you’ve wasted so much of my time at this point i want to slash all the tires you ever drive on for the rest of your life
Not recognizing my purchase
Very bad!
No refunds
Do not buy this software unless you intend to keep it. The 7 day trial does not apply if you purchase the software. There are no refunds!
Shady auto renew and cancelation policy
Yes, it keeps your passwords safe. But they will auto renew your subscription weeks before it’s set to expire. No warning or notification. Once they charge you, they won’t refund you, per their policy. Check out all the reviews on Reddit. They are well aware and will avoid addressing this concern. Take your business elsewhere.
Not worth the $40/year
Used keeper for years but didn’t think it was worth $40 a year. Now it’s useless, can’t add or update passwords since it’s behind a paywall now. The standard Apple password app has certainly become better than this.
Sum of the planet
If you don’t have access to your phone you gotta pay scum they should be kicked off access to the blood sucking maggots
Was great until support started the upgrade trial
App was working great. Had a question for support and they noticed I had not started the upgrade free trial. From that point, the app never worked right again. Now it is read only mode and I cannot add or edit any entries. It was fine and working before the jerk from support forced the start of the upgrade free trial that I never asked for. The functionality has never come back. Thanks a lot jerk. I didn’t want the paid version. I was happy with what I had. And he destroyed it.
Can’t do the price any longer!
This has been a great app, I used it for 4 years. However they keep raising the price of it. I started out paying $80 per year and that was the cheapest route, but I’m not paying $91 per year for this. I’ll find something cheaper. Shame… I liked it.
New updates take forever
What’s going on, Keeper? Every time (!) I open the app by itself now (not from within a password need), I get this thing where it is „optimizing“. The screenshot is from a time where it had been „optimizing “ for over 6 minutes. And it’s still going. This is not ok! Optimize in the background. I cannot edit/access anything!
You’ll need to pay eventually
It’s free for the first 10ish records, then after that you are prompted on every move you make on the app to upgrade to a $40something dollar plan. You can’t even edit your old records if you changed a password. How are you gonna tell me I can’t change my records?
Annoying in-app ads for addons, harassment for ratings and key based authentication never works.
The only reason I keep using this trash is momentum; migration out of this ecosystem is unavailable.
33% Price Hike for What?
The only reason I ever paid for their so-called “premium” subscription was because I was tired of the relentless pop-ups every time I used the app. And even once I became a paying user, the pop-ups never fully stopped. They are constantly trying to upsell their users without offering anything of additional value. And now this year the premium membership is 33% more than it was last year. It’s a rip off
Price Hike
I just got an email that my annual subscription was jumping from $14.99 per year to $39.99!
That’s over a 166% increase.
What kind of price gouge is that? That’s insane and this company should be ashamed of themselves.
That’s over a 166% increase.
What kind of price gouge is that? That’s insane and this company should be ashamed of themselves.
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
1%
Negative (1-2★)