Review Insights · App Store
KIC Wellness
Kic App Pty Ltd · 667 ratings · ★ 4.8
4.8
★★★★★
667 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
5 negative reviews mention this · 50% of all complaints
★★★★★ "App crashes all the time. I have logged two tickets with KIC to log this issue. While I’m on a run, the app closes and then I have to start my run from the beginning again! It’s very frustrating and I’m going to cancel my subscription. Shame, because the app has suc…" - GiordanaRock
2
"free"
4 negative reviews mention this · 40% of all complaints
★★★★★ "Disappointing - bad customer service. I signed up for the 7 day trial and was immediately charged for a 3 month membership. After having a chance to look through the app I decided it wasn’t for me - I don’t like looking at my phone the entire time I’m working out and I hope th…" - Annemaria135g
3
"money"
3 negative reviews mention this · 30% of all complaints
★★★★★ "It might be a good app I don’t know but…. This app really upset me because I’m really short on money and didn’t even realize I had a subscription until the day after it was subscribed. So I then canceled it and they still haven’t refunded my money of over $70." - Sadddddeeeee
4
"didn"
3 negative reviews mention this · 30% of all complaints
★★★★★ "It might be a good app I don’t know but…. This app really upset me because I’m really short on money and didn’t even realize I had a subscription until the day after it was subscribed. So I then canceled it and they still haven’t refunded my money of over $70." - Sadddddeeeee
5
"trial"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Disappointing - bad customer service. I signed up for the 7 day trial and was immediately charged for a 3 month membership. After having a chance to look through the app I decided it wasn’t for me - I don’t like looking at my phone the entire time I’m working out and I hope th…" - Annemaria135g
6
"month"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Disappointing - bad customer service. I signed up for the 7 day trial and was immediately charged for a 3 month membership. After having a chance to look through the app I decided it wasn’t for me - I don’t like looking at my phone the entire time I’m working out and I hope th…" - Annemaria135g
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App crashes all the time
I have logged two tickets with KIC to log this issue. While I’m on a run, the app closes and then I have to start my run from the beginning again! It’s very frustrating and I’m going to cancel my subscription. Shame, because the app has such great content
It might be a good app I don’t know but…
This app really upset me because I’m really short on money and didn’t even realize I had a subscription until the day after it was subscribed. So I then canceled it and they still haven’t refunded my money of over $70.
Disappointing - bad customer service
I signed up for the 7 day trial and was immediately charged for a 3 month membership.
After having a chance to look through the app I decided it wasn’t for me - I don’t like looking at my phone the entire time I’m working out and I hope they would have a written summary of workouts or something like that. They unfortunately don’t.
When I reached out to dispute being charged before the trail period was over - and being locked out of the app I was being charged for - customer service told me because I didn’t receive an email from them confirming the cancellation (not being about to access the app wasn’t enough) that they couldn’t refund me.
Seems their top priority is money - don’t risk their “free” trial.
After having a chance to look through the app I decided it wasn’t for me - I don’t like looking at my phone the entire time I’m working out and I hope they would have a written summary of workouts or something like that. They unfortunately don’t.
When I reached out to dispute being charged before the trail period was over - and being locked out of the app I was being charged for - customer service told me because I didn’t receive an email from them confirming the cancellation (not being about to access the app wasn’t enough) that they couldn’t refund me.
Seems their top priority is money - don’t risk their “free” trial.
Scam app, charged you for free trial
This is a scam app. I tried the free trial, did not see the content being worth the price, and cancelled 5-days into the 7-day trial. I was charged for the subscription anyways. DO NOT SIGN UP. There are better FREE apps out there like MyFitnessPal. Absolute disgrace of a company. I will be in contact with ACCC about this app.
Billing Issue - Not enough Variety
They advertised a 3 month trial phase a few months back and so I decided to try KIC. I liked it but didn’t LOVE it. I felt like I was doing the same thing sometimes and the website (especially recipes) is just repetitive. So I decided not to use KIC as a monthly online gym thing. Or so I thought, because here we are months later and I got billed again. I contacted the company stating I haven’t used it in a month, it’s not a subscription on my iTunes WHY have I been billed and they stated I never cancelled it (but it’s not a subscription on my iTunes???) and they can’t refund me. I clearly haven’t used it and don’t want to. I didn’t even want to leave a negative review but this rude billing representative just put the cherry on top. For the price there are more efficient apps and trainers to try. I love the girls but having to go to my bank to dispute a charge when billing could’ve just refunded it... not cool.
Free app paid subscription
The app is free but you have to pay $12.49 to use it for 1 month so it’s not really free! I’m not willing to put that money down for that right now (other options are $32.99 for 3 months or $74.99 for a year). Just heads up if you think this app is free it’s not
broke
i wish this app had a free membership thing.
2019: same old app, no new features
The version history says that we the consumers have spoken and they the product creators have listened to our input. This is awesome!! However, have they improved their app with our feedback, most definitely not!! Chromecast is an essential feature in order to watch fitness videos. Why be subjected to a tiny phone screen when I have a huge TV screen right next to me.
Love the program, app is glitchy!!
I have always run into issues with using Spotify while using the app, and was hopeful with the new in-app Spotify addition. With the newest versions, though, I continue to have issues and both will shut down constantly. I’ve restarted my current workout four times.
uhh
it tells me my email is in use even though i never downloaded this app
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)