Review Insights · App Store
Kinedu: Baby Development
Kinedu, Inc · 6,894 ratings · ★ 4.6
4.6
★★★★★
6,894 ratings
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Top complaints - extracted from 25 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
9 negative reviews mention this · 36% of all complaints
★★★★★ "Would be great, except. There is no monthly subscription option. If I could pay by the month I would, but we can't afford $80 plus tax, all at once, to buy for a year so they're losing my business entirely after the free trial expires. What's nuts is they'd make m…" - Lizzy123454321
2
"free"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Would be great, except. There is no monthly subscription option. If I could pay by the month I would, but we can't afford $80 plus tax, all at once, to buy for a year so they're losing my business entirely after the free trial expires. What's nuts is they'd make m…" - Lizzy123454321
3
"baby"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Not as expected. It’s not as shown on instagram, it really doesn’t give you ideas to know what to do with your baby. You have to search for them and not sire it’s cuz my baby is advanced or what, but the few activities suggestions for her month bracket seem…" - Boss732
4
"refund"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Greedy, heartless company. I didn’t get a reminder about our annual subscription coming up and the charge went through in a time we can’t afford it. I emailed them working a few hours of the charge and they won’t refund me." - hunter18hawes
5
"charged"
6 negative reviews mention this · 24% of all complaints
★★★★★ "Feels like a scam app, charged and they refused a refund.. This company feels like a scam. I only used this app for a month and deleted the app. I was charged $50 for a yearly Kinedu subscription renewal without receiving any notification or reminder. As soon as I noticed the pending charge, I cont…" - Jolinasmom
6
"trial"
5 negative reviews mention this · 20% of all complaints
★★★★★ "Would be great, except. There is no monthly subscription option. If I could pay by the month I would, but we can't afford $80 plus tax, all at once, to buy for a year so they're losing my business entirely after the free trial expires. What's nuts is they'd make m…" - Lizzy123454321
7
"activities"
5 negative reviews mention this · 20% of all complaints
★★★★★ "Not as expected. It’s not as shown on instagram, it really doesn’t give you ideas to know what to do with your baby. You have to search for them and not sire it’s cuz my baby is advanced or what, but the few activities suggestions for her month bracket seem…" - Boss732
8
"month"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Would be great, except. There is no monthly subscription option. If I could pay by the month I would, but we can't afford $80 plus tax, all at once, to buy for a year so they're losing my business entirely after the free trial expires. What's nuts is they'd make m…" - Lizzy123454321
9
"free trial"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Would be great, except. There is no monthly subscription option. If I could pay by the month I would, but we can't afford $80 plus tax, all at once, to buy for a year so they're losing my business entirely after the free trial expires. What's nuts is they'd make m…" - Lizzy123454321
10
"didn"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Greedy, heartless company. I didn’t get a reminder about our annual subscription coming up and the charge went through in a time we can’t afford it. I emailed them working a few hours of the charge and they won’t refund me." - hunter18hawes
11
"without"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Feels like a scam app, charged and they refused a refund.. This company feels like a scam. I only used this app for a month and deleted the app. I was charged $50 for a yearly Kinedu subscription renewal without receiving any notification or reminder. As soon as I noticed the pending charge, I cont…" - Jolinasmom
12
"days"
4 negative reviews mention this · 16% of all complaints
★★★★★ "Feels like a scam app, charged and they refused a refund.. This company feels like a scam. I only used this app for a month and deleted the app. I was charged $50 for a yearly Kinedu subscription renewal without receiving any notification or reminder. As soon as I noticed the pending charge, I cont…" - Jolinasmom
📋 All 25 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Greedy, heartless company
I didn’t get a reminder about our annual subscription coming up and the charge went through in a time we can’t afford it. I emailed them working a few hours of the charge and they won’t refund me.
Feels like a scam app, charged and they refused a refund.
This company feels like a scam.
I only used this app for a month and deleted the app. I was charged $50 for a yearly Kinedu subscription renewal without receiving any notification or reminder. As soon as I noticed the pending charge, I contacted customer support the same minute and requested a refund since I was no longer using the app. Despite providing screenshots showing that I never received a renewal email, Kinedu refused to help and would not issue a refund. Been emailing them for 3 days back and forth. They claimed that they send notifications, I said I never received anything providing screenshots, then they said regardless we will not issue a refund, period. The lack of communication and unwillingness to work with customers was very disappointing and deceiving. TI would be cautious about signing up for a yearly subscription. Based on my experience, I would not recommend this app or its subscription service.
I only used this app for a month and deleted the app. I was charged $50 for a yearly Kinedu subscription renewal without receiving any notification or reminder. As soon as I noticed the pending charge, I contacted customer support the same minute and requested a refund since I was no longer using the app. Despite providing screenshots showing that I never received a renewal email, Kinedu refused to help and would not issue a refund. Been emailing them for 3 days back and forth. They claimed that they send notifications, I said I never received anything providing screenshots, then they said regardless we will not issue a refund, period. The lack of communication and unwillingness to work with customers was very disappointing and deceiving. TI would be cautious about signing up for a yearly subscription. Based on my experience, I would not recommend this app or its subscription service.
Charged after deleting app
I’ve been charged even after deleting and canceling subscription! I want a refund!
Was charged without knowing
I downloaded this app to try it out for my baby. Well I did the 7-day trial and they said they would let you know when it expires to make sure you don’t get charged. I never got notified that the 7-day trial ended and they ended up charging me $79.99 for a subscription that I didn’t want. I would like to get that refunded as I was NOT notified and they took it right out of my bank account without confirming I wanted the subscription!
Suggests Activities It Knows We Can’t Do
The first thing you do in the app is take a lengthy assessment to see where your child is developmentally.
So why is the first activity suggestion to play Red Light Green Light with my toddler that I just told the app doesn’t know colors and can’t walk?
So why is the first activity suggestion to play Red Light Green Light with my toddler that I just told the app doesn’t know colors and can’t walk?
Sneaky charging platform
I have never subscribed for their service and one day I received $100 bill. I wouldn’t trust this application and I will follow and file claim regarding their sneaky business.
Glitchy
Incredibly glitchy and slow. Could not even fully access all of the parts of the app because it simply will not load. No idea how good the content is or the user interface because it just genuinely doesn’t open. Wish I could get that $80 back I just spent a few days ago
Awful
It’s not worthy. I got it case I need help with more activities for my 5 months old baby, which is super active all day and gets bored easily, but it’s not helpful at all. The”activities” bored even more my baby, and the tracking is kinda useless cause it glitches. I have a way better baby tracker that is for free. Don’t waste your money on this trash.
Videos lag constantly
Look, I do like the content of this app but it is very frustrating that I cannot watch these videos because the audio repeats only part of the video over and over. I have tried exiting the video and coming back, closing the app, clearing my open apps and even restarting my phone. This makes the app not worth it.
I also have a slight problem, I downloaded this for my 2 mo and my almost 2 yo. I would like to be able to go back on activities recommended for like a 12mo to make up what I might have missed for my older child. And I don’t think I could do that. I also was expecting a straight forward approach on activities to do with my child with many options to choose from but it’s only recommending about 6-8 things.
I also have a slight problem, I downloaded this for my 2 mo and my almost 2 yo. I would like to be able to go back on activities recommended for like a 12mo to make up what I might have missed for my older child. And I don’t think I could do that. I also was expecting a straight forward approach on activities to do with my child with many options to choose from but it’s only recommending about 6-8 things.
Great at first, super glitchy after a month
The app was super helpful for the first three weeks at tracking everything but then after three weeks got super glitchy with everything I was tracking. All of my data kept getting messed up and was incorrect. The app kept crashing out. I’d track feedings and pause and it would keep going but on the other breast if I paused outside the app. Was super slow to open after three weeks like it couldn’t handle the amount of data I was inputting. Not great.
Videos constantly freeze
Almost everytime I watch a video it glitches, the audio skips- even when I restart it. The daily tips that display when the app opens last about 1/16 of a second so I can never read it. Activities repeat constantly. The live classes are good though.
Not free
In ads, it was showing free price but then when you download it. You have to pay to use it. They had better to be honest in their advertisements
L.
L.
BEWARE
I downloaded to do the free trial, cancelled before the free trial was up and they still charged me $80. Buyer beware trying to do a free trial! I contacted in hopes for a refund.
ESTAFA
ESTAFA, los anuncios dicen que la app es gratis y cobran subscripciones
Don’t bother
Can’t access without paying. There’s no point
Must be a scam
I purchased a yearly Kinedu subscription. A couple months later, I have been unable to login and access the app. None of the prompts work and when I submitted a customer service ticket, I never heard back.
Don’t get this app
Don’t get this app. It’s not really as expected and then they charged me $86 even though the app isn’t in my phone and won’t give me my money back.
Worthless without subscription
No usable content without buying the subscription, might as well be a paid app
$84.00 charge to my card!!!!!!!
I signed up for the 7-day free trial and, unfortunately, did not cancel within the time limit a common issue with trials like this. I submitted a refund request shortly after realizing this mistake, only two days after the trial ended, and it was refused. What’s most disappointing is that I never actually used the app and no longer even have it downloaded. Between caring for twin babies and working full time, I simply didn’t have the chance to explore it. Refusing a refund under these circumstances feels predatory and deeply disappointing-especially for an app whose target audience includes busy parents. This approach prioritizes profit over fairness and customer trust.
Don’t expect refunds!
I saw a ad for this app on Facebook and I have a newborn so I decided to give the app a try. There’s no option to try the app for free and they force you to select the highest plan to use for a free trial. After 2 days on the free trial I realized I didn’t have time for the app and overall ended up not liking it so I canceled my subscription through the app and deleted it off my phone. The next day after I canceled the subscription I was still charged $79.99 out of my account. I then contacted Apple two times and requested a refund and was denied those two times. I then when to Kinedu support page and talked with the AI bot. As soon as I requested a refund it started to talk in Spanish! That’s too stupid to make up and wish I was able to post a picture on here! After getting it start talking to me in English again it sent me the email to contact the apps support. I typed out a well written email explaining the situation and immediately after sending it I received a email notifying me that the email I use did not exist! I copy and pasted the email from the Ai chat bot so this app is now giving out false information. $80 down the drain and now I have to figure out how to provide the necessities for my baby this week! Ridiculous!!!
Would be great, except
There is no monthly subscription option. If I could pay by the month I would, but we can't afford $80 plus tax, all at once, to buy for a year so they're losing my business entirely after the free trial expires. What's nuts is they'd make more if I paid by the month, but instead of making more they want to make $0. Bad business. Even if I cancelled after a month or two, 1-2 months of payments is still more money made than $0. Why?
Not as expected
It’s not as shown on instagram, it really doesn’t give you ideas to know what to do with your baby. You have to search for them and not sire it’s cuz my baby is advanced or what, but the few activities suggestions for her month bracket seem to be for younger babies. Will not subscribe again.
Crashed
As I was inputting my baby’s milestones, the app crashed. I was only on the app for one minute.
Vídeos trabados
Los vídeos de las actividades se quedan trabados. Por lo tanto no logré verlos para hacerlos
App does not work
I was excited to have a app to help with the daily routine of having a baby. But all of the videos don’t work. Very frustrating because I paid for a subscription.
Sentiment summary
89%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)