Review Insights · App Store
Kinomap: Bike, Run, Row
Kinomap SAS · 1,613 ratings · ★ 4.6
4.6
★★★★★
1,613 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
8 negative reviews mention this · 20% of all complaints
★★★★★ "You have to subscribe. I purchased a new treadmill, wanting some scenic walking trails. Downloaded Kinomap and thought it was great: until it said my free trial was over, and I had to purchase a plan. I couldn’t use any features, not the free rides, that I was or…" - Psps157
2
"trial"
6 negative reviews mention this · 15% of all complaints
★★★★★ "You have to subscribe. I purchased a new treadmill, wanting some scenic walking trails. Downloaded Kinomap and thought it was great: until it said my free trial was over, and I had to purchase a plan. I couldn’t use any features, not the free rides, that I was or…" - Psps157
3
"machine"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Disappointed. Completely disregards and overrides any of your machine’s programs, even in the free ride mode" - .-nev-.
4
"doesn"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Unstable, full of bugs. iPad Pro M4, 1 gig fiber, app buffers, crashes, buffers, doesn’t show keyboard for text input, force quit several times, finally loads, buffers. I’m using other workout apps with video streams, none of them have these issues." - de Schnack
5
"working"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Poor performance, not worth the troube. The app spends more time buffering than working properly. Better off with just ErgData. Also, the times you are up against are impossible to match or beat. Splits of less than a minute? When doing a challenge the app does not show me what c…" - Weezeejoe
6
"connect"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Poor syncing to Strava. In the app, it shows you you doing a virtual run, even though you select walking as your activity. When it syncs to Strava, It shows virtual run as your activity, but will not let you change your activity to a walk. not intended for someon…" - ChuckleMonkey
7
"subscription"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Deceptive, manipulative, dishonest. So my “trial” ended, and with it, every bit of functionality disappeared, including the “free” ones. All I get is a screen that steers me toward paid subscription. Oh, and also the app asks for a review: the choices are “five stars” or “p…" - Veliander
8
"know"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I guess this app is not designed for people to use for free. I used the free premium version and the app is ok. Nothing too fancy and the calories and miles count are not too precise but it’s alright. I kept using it for free since I don’t care about scenic views or challenges. It was working alright…" - Ryu1106
9
"work"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Unstable, full of bugs. iPad Pro M4, 1 gig fiber, app buffers, crashes, buffers, doesn’t show keyboard for text input, force quit several times, finally loads, buffers. I’m using other workout apps with video streams, none of them have these issues." - de Schnack
10
"works"
5 negative reviews mention this · 13% of all complaints
★★★★★ "No. Just no. Can’t get it to work consistently with the several pieces of equipment I own. Works for a bit and then drops. I have had trouble since day one. Many free apps work much better." - MsJ2You2
11
"other"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Unstable, full of bugs. iPad Pro M4, 1 gig fiber, app buffers, crashes, buffers, doesn’t show keyboard for text input, force quit several times, finally loads, buffers. I’m using other workout apps with video streams, none of them have these issues." - de Schnack
12
"workout"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Unstable, full of bugs. iPad Pro M4, 1 gig fiber, app buffers, crashes, buffers, doesn’t show keyboard for text input, force quit several times, finally loads, buffers. I’m using other workout apps with video streams, none of them have these issues." - de Schnack
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unusable
Tried to create an account would not accept it? logged in with my email because it was acting like I already had an account, it said it would send me something to change my password never showed up most unusable app I’ve ever tried. AVOID
Poor syncing to Strava
In the app, it shows you you doing a virtual run, even though you select walking as your activity. When it syncs to Strava, It shows virtual run as your activity, but will not let you change your activity to a walk. not intended for someone that wants to track their rides, runs, walks separate separately. I was forced to use this app as it’s one of the only apps that would connect to my desk treadmill.
Deceptive, manipulative, dishonest
So my “trial” ended, and with it, every bit of functionality disappeared, including the “free” ones. All I get is a screen that steers me toward paid subscription. Oh, and also the app asks for a review: the choices are “five stars” or “private feedback”.
I guess this app is not designed for people to use for free
I used the free premium version and the app is ok. Nothing too fancy and the calories and miles count are not too precise but it’s alright. I kept using it for free since I don’t care about scenic views or challenges. It was working alright until the late update they also removed the recent activity section from the free version. Now if you want to know how long you excercise you have to pay, I’m guessing in a couple more updates the app will require a payment to be installed on top of the monthly subscription, I’ll be uninstalling it now.
Everything requires a subscription
As the title states, everything requires a subscription. Nothing more than a clickbait app.
No
Just no. Can’t get it to work consistently with the several pieces of equipment I own. Works for a bit and then drops. I have had trouble since day one. Many free apps work much better.
Disappointed
Completely disregards and overrides any of your machine’s programs, even in the free ride mode
Subscription greed
Having to pay $12/month for basic metrics (total miles, total time, etc) is a horrendous model, and why subscription models for simple apps like this have such a bad rep.
Company difficult to work with and content isn’t great
I signed up for an annual plan and monthly they have been charging my card. The first month I notified them of this error they refunded my account. The second month I received no feedback to my emails to the support team. The content isn’t the greatest either. Overall not what I was expecting and I haven’t been using the app.
No Free Option
App is decent enough but once your free trial is over it makes you have to pay in order to use the app. It says there's a free option but every time you open the app and try to go click free ride or click anything on the screen, it pops up with a notification that your trial is overand you can't get rid of the pop up. $89 a year there are much better apps.
Free not an option
The functionality is so basic as to be unusable once the free trial ends. There are only 20 rowing workouts available and you can’t even view your workout history. I did 6 workouts during the 2-week trial so I did not have the opportunity to explore enough of the app to determine if purchasing is worth it. I will be looking for another app.
Great, when it works
I loved this app for the short time it worked properly. I signed up for the monthly subscription and was enjoying it for a few days. However, less than a week into my subscription, i was getting ready to go for a run with the app and it tells me that i need to sign up for premium service. Well, I had already paid for this service for a month. I tried logging out and back in, but now get a message that says “log in is impossible” when using same Apple credentials that i had used to initially use the app and get the subscription. Then i tried to uninstall and reinstall, but got the same problem. I have contacted customer service through their support site and their listed email address, but have not received a response. I’m going on 3 days of having zero access to an app that I paid for.
Connection problem
Still have not gotten a solution to my connection problem
Wow, 5 minutes and a fail
There is no way to tell the app I'm not in France. Or where I may be on the planet. Ha!
Lots of bugs
The new version on iPhone if you are doing a free roam on the rowing machine and you try and do a series to your phone. It loses your data for your exercise routine and starts over when you close Siri out. Tried reinstalling the app does not allow you to add a machine in iOS 18 needs Bluetooth updated or something. I don’t know.
Tedious
Delete App before using. The Potemkin Village of exercise APPs: flashy facade masking shoddy workings.
Still no TrainingPeaks upload
It’s probably been at least 18 months since the TrainingPeaks upload stopped working. I’ve made several tech-support inquiries about it and been told that it was going to get fixed. At this point, I’m losing hope.
Unusable
If you don't subscribe even the basic features of the app are unusable due to popup letting you know you 1 day or 0 days left in your trial. The popup just keeps happening after it is dismissed
Horrible support
Works on my android phone but numbers are too small to read so I bought a new iPad which can’t find my rower. I borrowed my dad’s iPad and it worked.
Opened a case with Kinomap and gave a lot of details. They closed and marked the case as solved without responding. NO Response and they marked it solved. And I bought the stupid app already.
I opened a follow-up case on their site and almost instantly they marked it solved.
I exchanged my iPad for another new one and it still isn’t working and they have no tech support.
Horrible company… use something else if you can
Opened a case with Kinomap and gave a lot of details. They closed and marked the case as solved without responding. NO Response and they marked it solved. And I bought the stupid app already.
I opened a follow-up case on their site and almost instantly they marked it solved.
I exchanged my iPad for another new one and it still isn’t working and they have no tech support.
Horrible company… use something else if you can
Horrible app
I am trying to connect many times, app doesn’t load video, stupid app, I would like it if working.
Way off
The meters keep going and it just keeps going even without me continually rowing. So realistically, how can I keep track of my numbers?! Def not worth the money.
Excellent App. Love to work out with it.
Countless options for workouts. Good resolution. More feedback than other apps
Not responding for a long time
They charge for multiple months without my consent. I signed up for monthly charge
Not responding for a long time
They charge for multiple months without my consent. I signed up for monthly charge
Does not work well with Garmin Speed/Cadence sensors or Venu 2S
I can pair my speed and cadence sensor only under the 8 speed indoor bike setting and speed/cadence are way off. You cannot manually add a custom wheel size, either. Additionally, the app does not detect my Venu 2S watch when it’s broadcasting HR, so heart rate cannot be added to my workout. As it is now, if you aren’t using a specific indoor machine, this app is unusable.
Never works for me
Based on reviews this seems like a great app, and I’d love to be able to use it with my rowing machine. However, I can never get beyond the login page due to app errors and connection issues. :(
Doesn’t work!
Tried using this app but it doesn’t work’
Nice videos, but that’s the only value
I would pay for access to the videos alone, but having all the other stuff that tracks your movements, notifys you of each mile, etc.. are all useless. They aren’t accurate at all and you can’t turn them off.
API is not accessible
Cannot login with any method, I’ve tried using a Apple and Google account and neither went beyond the spinning loading animation. When attempting to login on the website with my Apple account it says API is not accessible.
Beeping
The app causes the machine to beep every second in programmed workout mode.
Incompatible with “SmartRower” machine by WaterRower
This app claims to be compatible with WaterRowers, but I could not get it to connect to my “SmartRower” machine, even when selecting equipment from the “SmartRow” category. I just get a spinning wheel on non-connectivity and frustration - this on top of the frustration I already experienced when I learned my “SmartRower” was not compatible with WaterRower’s own “WaterRower TV” app, which touts similar globe-hopping features.
Please fix this app so it works with SmartRow’s Bluetooth implementation. I’d love to use but can’t even get my boat in the virtual water.
Please fix this app so it works with SmartRow’s Bluetooth implementation. I’d love to use but can’t even get my boat in the virtual water.
Horrible
I can't connect this at all
Doesn’t link to Garmin Speed Sensors
Doesn’t link to Garmin Speed Sensors
Visualization regression
Last update is not very friendly when using the app in screen mirror, map, elevation and other stats were removed from the main screen and put in the phone, that creates the need to watch the phone instead of just the screen.
No able to connect with situs cross 8.1 kettler
No kettler connection possible
I want to like but it doesn’t stop crashing
When mirroring to Apple TV..
Unstable, full of bugs
iPad Pro M4, 1 gig fiber, app buffers, crashes, buffers, doesn’t show keyboard for text input, force quit several times, finally loads, buffers. I’m using other workout apps with video streams, none of them have these issues.
Poor performance, not worth the troube
The app spends more time buffering than working properly. Better off with just ErgData. Also, the times you are up against are impossible to match or beat. Splits of less than a minute? When doing a challenge the app does not show me what challenges I am currently participating in.
You have to subscribe
I purchased a new treadmill, wanting some scenic walking trails. Downloaded Kinomap and thought it was great: until it said my free trial was over, and I had to purchase a plan. I couldn’t use any features, not the free rides, that I was originally using.
Interface redesigned by a lunatic
It used to be easy to select a course by distance. Now, for some reason, it is not. Also, the speeds of you and your competitors may or may not be accurate. Constantly freezes. Looking for an alternative app.
Instruction sheet said nothing about it costing anything
Didn’t know I had to buy the app
Fun app but bad software
Fun rides but my activity syncing and download features stopped after 13 days when the app tells me I still have 1 day left in my trial. This tells me the app developers don’t know how to do basic math. I won’t be trusting this company with my data or money… lol.
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)