Review Insights · App Store
Korean Air My
Korean Air Lines Co., Ltd · 1,771 ratings · ★ 4.6
4.6
★★★★★
1,771 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"check"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Horrible App. I thought getting their app would get me past all of the issues with their website, it didn’t. Numerous bugs, slow app just check in with a computer on their website and hope for the best." - lockalocker
2
"korean"
10 negative reviews mention this · 17% of all complaints
★★★★★ "A Disappointing Customer Experience with Korean Air. Disappointed with my recent experience with Korean Air’s lounge promotion. When I attempted to redeem the advertised lounge voucher, I received an error stating that no coupons were available. Instead of receiving a clear explanation right…" - Honestreview0977
3
"flight"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Nearly Impossible to Add Code Share Purchases to App. For such a good airline, it is shocking how difficult this app makes it to add a flight you purchased through a code share. I fly frequently on Korean, and can almost never summon my flights using the ticket number and confirmation codes pr…" - pdjfjdjsja
4
"boarding"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Looked promising. I had in one booking two domestic flights one day apart. I could check-in and get boarding pass in the app for the first flight, but not for the second. It makes the app useless for more complicated (?) itineraries. Disappointing :(" - peterthereviewer
5
"airline"
6 negative reviews mention this · 10% of all complaints
★★★★★ "A Disappointing Customer Experience with Korean Air. Disappointed with my recent experience with Korean Air’s lounge promotion. When I attempted to redeem the advertised lounge voucher, I received an error stating that no coupons were available. Instead of receiving a clear explanation right…" - Honestreview0977
6
"pass"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Enraging. Keeps making me change my password every time I try to log in, then won’t accept the new one. Cost me 20 minutes at Incheon airport that I didn’t have. Deleted out of absolute frustration" - Tattooed Monk
7
"cannot"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Needs more functionality.. For some reason I cannot change my mileage plan number, this requires me to have to check in manually at the airport every time, also I cannot select my seat until I try and check in online, that’s when the system rejects me completely due …" - Dicca101
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Enraging
Keeps making me change my password every time I try to log in, then won’t accept the new one. Cost me 20 minutes at Incheon airport that I didn’t have. Deleted out of absolute frustration
Mr. Lee
Can’t even open it, tried deleting and reinstalling that didn’t help. What good is it if you can’t even open it.
A Disappointing Customer Experience with Korean Air
Disappointed with my recent experience with Korean Air’s lounge promotion.
When I attempted to redeem the advertised lounge voucher, I received an error stating that no coupons were available. Instead of receiving a clear explanation right away, I spent days following up with customer service and waiting for responses from different departments.
Only later was I informed that the promotion had ended early because all allocated coupons had already been distributed and that no manual voucher or goodwill gesture would be provided.
I understand that promotions can be changed or ended based on their terms. However, what I find disappointing is the lack of transparency and the time wasted due to inconsistent communication. If the lounge vouchers had already been exhausted, customers should have been informed immediately so they could make informed decisions when choosing an airline or considering other available options.
As a long-time customer, I expected better communication and a more customer-focused resolution. I hope Korean Air improves the way it handles promotions and communicates changes to its customers.
When I attempted to redeem the advertised lounge voucher, I received an error stating that no coupons were available. Instead of receiving a clear explanation right away, I spent days following up with customer service and waiting for responses from different departments.
Only later was I informed that the promotion had ended early because all allocated coupons had already been distributed and that no manual voucher or goodwill gesture would be provided.
I understand that promotions can be changed or ended based on their terms. However, what I find disappointing is the lack of transparency and the time wasted due to inconsistent communication. If the lounge vouchers had already been exhausted, customers should have been informed immediately so they could make informed decisions when choosing an airline or considering other available options.
As a long-time customer, I expected better communication and a more customer-focused resolution. I hope Korean Air improves the way it handles promotions and communicates changes to its customers.
Horrible App
I thought getting their app would get me past all of the issues with their website, it didn’t. Numerous bugs, slow app just check in with a computer on their website and hope for the best.
Difficult to get in touch with
Why do I have to keep contacting them for the same thing? The associates promised to do something but I have to keep contacting them via chat again and have to repeat the whole conversation again from the previous associate. This is as frustrating as dealing with Amazon customer service.
Detaining consigned goods belonging to customers
My two packages went through the inspection machine without making any noise, but the customs officers deliberately pulled my packages aside and made things difficult for me.
I was told my gel nail polish bottle wasn't allowed in checked baggage, even though my mother brought it with her and it was fine. When I checked Korean Air's information today, they said it was allowed. I'm very upset with the staff there, so I'm giving a 1-star rating because of the two Vietnamese customs officers.
I was told my gel nail polish bottle wasn't allowed in checked baggage, even though my mother brought it with her and it was fine. When I checked Korean Air's information today, they said it was allowed. I'm very upset with the staff there, so I'm giving a 1-star rating because of the two Vietnamese customs officers.
VPN blocked, check in doesn’t work
Unable to complete online check-in-the confirm button keep switching with scrolldown button and would not go through on the hazardous materials acknowledgment page;
The app doesn’t work over the VPN - what the heck?
The app doesn’t work over the VPN - what the heck?
Nearly Impossible to Add Code Share Purchases to App
For such a good airline, it is shocking how difficult this app makes it to add a flight you purchased through a code share. I fly frequently on Korean, and can almost never summon my flights using the ticket number and confirmation codes provided on booking.
Redeem mileage
“Product shipped within Korea only”. This is ridiculous. I live in America BUT product shipped within korea only. Unbelievable!
Ridiculous
Why I’m obligated to select a seat in order to complete check in online on the app? And all the free seats are occupied and I have to choose a seat that requires paying extra!
I DO NOT CONSENT
I do not appreciate having an app try and force access to my contacts. I will print my freaking boarding passes out and not deal with this app under these conditions. Stop forcing people to give you information in order to use your stupid apps.
Always has problem
This app always has problem when you tried to check in, cause a lot of trouble
Crashes on opening
App crashes after a few seconds on iPhone 16 Pro using iOS 18.1.
Does not work, cannot check in
The app does not allow you to check in for flights operated by Korean Air that were booked as a codeshare on a partner airline (Delta). The app does not recognize the code share partner booking code even though the Korean Air website does (but their website is improperly formatted so that you cannot complete checkin on a mobile device since you can’t scroll to the bottom of the page to tap “I agree” where required).
App has bugs
Doesnt render pages on iPhone SE (3rd gen) to enable check in. Cant agree to hazmat page. Also cant put boarding pass in wallet routinely on this model or iPhone 13. Very frustrating when on the road trying to check in. Also if you booked through Delta you get notified to check in but delta kicks you over to KAL, cant check in with delta app. Tedious pass through with no added value.
The WORST app on this planet
No functions work in this app. It isn’t even able to pull up my flight information. This is ridiculous to a point that it’s almost like a joke. Plus it will never give you the chance to live chat with an agent because “all agents are busy”. I don’t even know if there is any way I can check in online. This whole app is probably developed by a bunch of idiots.
Not working since it has been updated
I can open the app but I cannot book since after inputting all info, it does not load anything at all. It has been going on for more than a week now
Can’t even check into flight
I keep tapping confirm, it’ll load for a couple of seconds, and nothing happens. I end up in the same place. Totally useless
쓰레기 항공사 terrible worst bad
돈주고 비판 리뷰 막나.?
ㅠ 가식적인 집단.저강항공보다 못한 최악중 최악 별1도 아깝다 쿠폰 제공이라 하면서 막상들어가면 적용안됨 스카이팀 마일리지? 말만하고 등급이내 모래 이러면서 내가 직접 몇날 몇일 확인해서 결국은 안됨 미안하다는 말도 싸가지 없게 미안합니다 함. 더 기분 나쁘게 cs 는 더 쓰레기임 그냥 넘어가려다 다른 사람들도 알아야 하니 글 적음 정말 말도 섞기 싫은 쓰레기인 것도 모르면서 자기내가 최고라는? 최악 중에 최악 항공사
ㅠ 가식적인 집단.저강항공보다 못한 최악중 최악 별1도 아깝다 쿠폰 제공이라 하면서 막상들어가면 적용안됨 스카이팀 마일리지? 말만하고 등급이내 모래 이러면서 내가 직접 몇날 몇일 확인해서 결국은 안됨 미안하다는 말도 싸가지 없게 미안합니다 함. 더 기분 나쁘게 cs 는 더 쓰레기임 그냥 넘어가려다 다른 사람들도 알아야 하니 글 적음 정말 말도 섞기 싫은 쓰레기인 것도 모르면서 자기내가 최고라는? 최악 중에 최악 항공사
Boarding pass disappeared from front screen
Once we checked in to board at the front, we headed into the airplane. The boarding passes disappeared from the main screen but alas, the staff needed to scan boarding passes one more time right in front of the plane and we could not enter because according to the app we had checked in. We were stopped and could not enter the vessel. The staff had to return to the front and print out physical copies. This UX defeated the whole purpose of the app so much so that it needed a physical copy printed. Terrible unnecessary stress.
Terrible
Terrible. It’s asking for my Korean last name. Ummm I’m not a Korean national. So they could’ve move forward with my ticket that’s already purchased.
Can’t register my ticket (operated by Korean Air)
I purchased a ticket from Expedia. Both Delta and Korean Air were available, but only a delta flight matched flight time I want. I try to open a boarding pass from Delta app. But it just had a link to Korean Air website since the plane is actually a Korean Air. I can see a boarding pass with a ticket number from the forwarded link. But I couldn’t register that information on Korean Air app.
too many cooks spoil the app
its confused. this app has so many features at the same page.
Do not bother downloading
The app provides zero value, the airlines still depends on printing boarding passes and will not honor the QR code provided.
Can’t select flight
It showed me a list of flights and cost. You have to select your choice but there is no way to select any. I tapped everywhere. Only was good to see the prices but was not able to book.
Nonfunctional
This is a pathetic app. You literally can't select a flight when trying to book a flight, there's no way.
Worst airline app I have seen
I fly a lot and must have dozens of airline apps. This one is the worst by far. Logging in is almost impossible. It doesn’t let me change seats. I prompts me to log in again and again. It doesn’t link my trips to my skypass account. I worry that if a company cannot develop an app they can not operate aircraft safely.
Horrible app
They might need an engineer from apple or google. This app is not interactive, clicking doesn’t respond, it is unfriendly to users
Optional is NOT optional
Why is this app force to share location, permission to access camera and so on? It says optional but there is no way to proceed to use app without allowing those permissions. This is no basic understanding for user experience and data access at all by this app developers!
See, do you know what is maintenance ?
You’ve been compel download new app instead update from legacy app.
Why?
Did you ever tested app for formal people not outsourcing?
Nay…it’s bad.
Why?
Did you ever tested app for formal people not outsourcing?
Nay…it’s bad.
I deleted the app
You get lost in the app with just too many unnecessary stuff that I didnt want to waste time booking my flight anymore.
Visually pretty only, ineffective confused app.
Visually pretty only, ineffective confused app.
Simply bad
The design of icon reminds me of 5-6 years ago not in a good way. Definitely not up to the current design language.
UI and functionality are gotten worse. It is amazing that how on the earth you can make it worse than already terrible previous app.
I see a few fake 5 star reviews which I can totally believe they are from Korean Air employees.
UI and functionality are gotten worse. It is amazing that how on the earth you can make it worse than already terrible previous app.
I see a few fake 5 star reviews which I can totally believe they are from Korean Air employees.
Downgraded
I don’t understand why we had to download a new app instead of update. Here are my problems:
1. I cannot open the app without giving permission to use my location, contacts, and a million things I cannot say no to. “Confirm” is the only way to go forward.
2. They got rid of the tabled dates and ticket prices in booking, which was super convenient. Now I need to click on the arrows next to the date and wait for the new price to load every time, which takes a long time EVERY TIME.
3. I can’t find the flexible dates option in search. +1, +2, +3 was a genius idea and should be back.
4. The price is very deceiving. In the previous app, the price for a round trip was shown in a table format, showing you which date has the lowest fare. In the new app, each flight has its own price. I ended up with a total of twice the price I thought it was.
I deleted the new app at this point and cannot write any more review on it. The worst of it is that I cannot use the old version any more. I hated the new app so much I went to their webpage to book. Alas, they “upgraded” their webpage too.
1. I cannot open the app without giving permission to use my location, contacts, and a million things I cannot say no to. “Confirm” is the only way to go forward.
2. They got rid of the tabled dates and ticket prices in booking, which was super convenient. Now I need to click on the arrows next to the date and wait for the new price to load every time, which takes a long time EVERY TIME.
3. I can’t find the flexible dates option in search. +1, +2, +3 was a genius idea and should be back.
4. The price is very deceiving. In the previous app, the price for a round trip was shown in a table format, showing you which date has the lowest fare. In the new app, each flight has its own price. I ended up with a total of twice the price I thought it was.
I deleted the new app at this point and cannot write any more review on it. The worst of it is that I cannot use the old version any more. I hated the new app so much I went to their webpage to book. Alas, they “upgraded” their webpage too.
Horrible transition to new app
Downloaded the new app and couldn't login because "No match for user ID". Tried everything (skypass number, social login, and user id) and it kept saying no match for that account. Finally called in and found out they reset my password without even telling me. Past trips are all gone. This app feels like a UI design upgrade and UX functionality downgrade.
이전 데이터가 사라졌습니다.
나의 여행에 그동안 여행했던 정보가 사라졌습니다. 이전 데이터는 더이상 볼 수 없는 것인가요?
New Appication
Not easy to install. Would be easier if you just put an install sign next to new application
App keeps crashing
The app keeps crashing as soon as it opens and it is unable to be used.
Wish they used the old one until the new one was actually usable.
Wish they used the old one until the new one was actually usable.
Really really bad...
I thought that the previous app was pretty primitive compare to most leading world airline apps but nope, they could actually hit a new low....congrats.
App continues to crash
App continues to crash even after deleting and downloading the new version
Worst app
I am not sure why Koreanair down graded the app.
The new app is not user friendly for every single things.
Hope they test or use the app before release it.
The new app is not user friendly for every single things.
Hope they test or use the app before release it.
Much worse than old app
It took a very long time to get to Family Mileage status info !! Too many things are hidden to be chased,
Data didn’t transfer all!
All my family member were linked to my sky pass, now it’s disappeared. If looks like I have to register them again. Why making downloading the new app instead of updating the current app. Frustrating.
Downgraded
I have 6 different airline apps, this is the worst. Even worse than previous Korean air app. Need to improve a lot.
Immediately Closes
The app will not stay open long enough for me to use it. When I open it, it closes down within seconds.
App crashed and closed
I cannot use this app. It automatically crashes when I open the app. I’m using on my iOS 14. Please kindly fix this issue as soon as possible. Thanks!
Crash and close out
I downloaded this app because the old app Korean Air app is not working and showing message to download this new app. But this app is not responding after first time appear and closed out automatically on my mobile running with iOS ver 14.3. Developer need to be reviewed for upgrading the version for working condition. Thanks!
기가 찹니다
요즘 시대에 누가 디자인했는지 개편했는데 이렇게 퇴행한 앱은 첨 봅니다. 사용성 테스트 하셨나요? 그렇다면 이런 UX의 앱은 나올 수 없었을거 같은데요... UX 책임지 대체 누굽니까...
Horrible!
The new app doesn’t work! I’m not able to search for flights. Keeps saying try again later🙄🤬
다운도 겁나 느림
왜 바꾼거죠
ㅡㅡ 자꾸 튕겨요
로그인하고 다른 메뉴 들어갈려치면 계속 튕겨요
+ 9 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
2%
Neutral (3★)
8%
Negative (1-2★)