Review Insights · App Store
LA Fitness Mobile
Fitness International, LLC · 154 ratings · ★ 2.9
2.9
★★★★★
154 ratings
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Top complaints - extracted from 72 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"membership"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Membership card never works. It's so awkward having to ask frontdesk to reset stuff for you every time this archaic app says "Activate in the Club" on the membership card screen. Find another gym / app that actually works." - byezgi
2
"fitness"
10 negative reviews mention this · 14% of all complaints
★★★★★ "The Birthplace of Fitness App. LA Fitness is the first place of fitness for many people and while the app is usable, but leaves a lot to be desired. Missing check-ins, missing checkpoints for notifying the gym equipment is not usable. Tracking weight through a Smartscale…" - TXbjp
3
"doesn"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Bad gym. The gym doesn’t have the best equipments, but the dealbreaker for me is how hot it was inside to workout" - ab_919
4
"card"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Membership card never works. It's so awkward having to ask frontdesk to reset stuff for you every time this archaic app says "Activate in the Club" on the membership card screen. Find another gym / app that actually works." - byezgi
5
"cancel"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible app. This app need serious updating especially when it comes to canceling subscription it’s like they really try so hard to make sure you can’t cancel your subscription, I’ve been trying to cancel for hours and still can’t without having to driv…" - Giowbdixbdbf
6
"needs"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Calendar. “Add events only” should function, for a gym app. Absolutely no reason why this app needs “full access” to Calendar, other than dubious incursions of privacy. Please fix this!" - Anoneymousey
7
"work"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Membership card never works. It's so awkward having to ask frontdesk to reset stuff for you every time this archaic app says "Activate in the Club" on the membership card screen. Find another gym / app that actually works." - byezgi
📋 All 72 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Be very careful when you join
You will get a super hard sell to spend as much as possible - don’t listen to the bs😡
Membership card never works
It's so awkward having to ask frontdesk to reset stuff for you every time this archaic app says "Activate in the Club" on the membership card screen. Find another gym / app that actually works.
Horrible app
This app need serious updating especially when it comes to canceling subscription it’s like they really try so hard to make sure you can’t cancel your subscription, I’ve been trying to cancel for hours and still can’t without having to drive there and cancel in person
Horrible
Trash
PASSBOOK PLEASE!!
App does the job but where is PASSBOOK!!! I don't use the other features and only use the app for the card! I want to delete the app!! Let's go! Get with it!!!
App is years behind
Very outdated and pointless. Only thing that pops up is to review your visit if you have to have it to scan in to enter every time since your scan in QR code changes daily, you would think they will allow you to add it to your wallet and automatically pop up when you arrive like other facilities
Apps as convenience, not necessity
A well designed application should exist as a convenience, not a necessity. Why are you forcing me to bring my smartphone to the gym? I’ve been trying to hop on the dumb phone bandwagon, but this app is a huge hurdle for me, forcing me to own a smartphone. Ironic that my gym membership is standing in the way of me bettering myself. At least give us the /option/ to get a physical key tag
Useless information
This has no where to find gym open times. There are so many unnecessary tabs with useless information. The main information is no where to be found, daily times and child care times. Holiday times etc. Useless
Calendar
“Add events only” should function, for a gym app. Absolutely no reason why this app needs “full access” to Calendar, other than dubious incursions of privacy. Please fix this!
Have you heard of notification fatigue?
I LOVE endlessly digging through your app looking for the elusive thing to clear the pointless notification badge on your app icon. I give this app 1,000 paper cuts, no notes.
Very slow
Exactly slow
This app needs significant updates
There is no apple wallet membership card. The app is so clunky looks like its been rehabbed from the 90s. Where is SSO log in?
Awful
Tried 100x to get logged in, never worked. No one has any idea why. Stuck using a physical card.
App is ok~
I find the app to be fine! I mostly use it to check in.
Im giving a low review because I joined just over a month ago and the pool and spa have been closed for “maintenance” at the two locations I frequent since I joined. I think it’s unreasonable to charge members the same rate every month when the amenities they offer are not available for extended periods of time.
Im giving a low review because I joined just over a month ago and the pool and spa have been closed for “maintenance” at the two locations I frequent since I joined. I think it’s unreasonable to charge members the same rate every month when the amenities they offer are not available for extended periods of time.
Needs an update
I continue to have issues booking my reform classes.
No reason to go to LA FIT anymore
They decided to take out the courts in my area and the gyms themselves aren’t worth the 55 I was paying to workout AND play basketball.
Not working at all
Everything is blank but signed in
Bad gym
The gym doesn’t have the best equipments, but the dealbreaker for me is how hot it was inside to workout
Useless app
So when I change my phone or reset my phone login info not enough to get membership card activated , need to go through club front desk to get mobile card activated, and some of employees don’t know how to do it
Glitch or scam
This app or company is a scam once I join they told me I got 3 guest plus’s me cause I’m a member when I went in they told me so I’ve been lie to
Cant update payment info….complete fail.
Why? Unsubscribe….
Scam
Wanted to cancel my membership and their customer support said that you can do it from the app but it doesn’t show anything about cancelation. Now they say send us mail!!!
Terribly slimy
They do not let you cancel anything on the app, it’s incredibly slow and wired to be difficult should you ever wish to cancel anything.
Crashes
App keeps crashing when I try to look at any nearby La fitness gyms
Worst customer service !
Did not reply to my messages
Hard to cancel
Scam!
Out $120
Won’t let you unenroll from the app. Contact support, they wait 5 days to tell you to process through the app. Repeat.
Do not go here
Do not go here
Security
Needs better security and only user should have access to personal information
Age
Did the guest pass, drove all the way there and said i couldn’t get in because i wasn’t 18. Did not give me any sort of warning beforehand.
Chose not allow to follow the website info and the app froze
First time joining the club and just paid for the membership. Downloaded the app for sign in and the app is just frozen after 10 times back and force close and open it. Deleted the app and downloaded it back, once you choose not to let the app gather your website, company information, the app froze.
Literally doesn’t work like most of the equipment at LA fitness
App opens to all blank everything. Cant even scan in and HAVE to stop and give my # to go inside.
App not working
Just updated the app and it’s completely blank. There is no way to see membership QR code. So I logged out and now I can’t log back in because the screen is blank.
Doesn’t work
App doesn’t load, shows a bunch of white boxes when i open it
Bugged app
The app doesn’t work. It signed me out and now I can’t get back in because all that shows is a picture of LA fitness. No other clickable prompts work. I restarted my phone, did a fresh reinstall, and still nothing.
App glitch
The app has a glitch where it shows a blank screen and I can’t edit my reservation or make a new one. Can’t even access my QR code
App won’t open
Every time I got to the app to sign in at the gym it doesn’t open when I click on it
The app stopped showing any classes??
At some point in the past few months, the app started to always show that there are no classes at all, of any kind, at any LA Fitness in the Atlanta area, which is obviously not correct. I figured that would get fixed in the next version, but it never did…
The worst app
👎👎👎
Cannot Login to App
Tried with customer service, very difficult to log into app.
Poorly Designed
The app & user experience is very poorly designed and doesn’t come close to the standard of common apps in modern day.
Garbage Gym & App
The app is dated.
Worst Gym App Ever
The app is buggy, ugly, counterintuitive, and essentially useless. The member QR code for signing in at the gym doesn’t load 25% of the time. And god forbid you get a new phone! You have to create a whole new account and link your barcode ID with the help of the people at the front desk. I now have 3 accounts setup through the app, none of which actually work. The only other semi-useful information in the app are the club times, which you can get from Apple Maps. Go back to the drawing board LA Fitness and hire a new developer.
Awful for Iphone
Broken app for iphone, nothing like what they show you in youtube videos. The ID card is a hit or miss every time because it doesn’t load often…
Can’t wait for this lawsuit to Kill LA fitness
What is the point having an app that u can’t cancel your membership in or even for the love of cod freeze it to not waste 60 dollars a month. Disgraceful
Really hard to cancel
You can easily join the club with the app but there is no CANCEL button. You have to jump thru 20 hoops to cancel membership. This is disingenuous deplorable.
Callous business practices
The gyms are fine I guess and the app is serviceable enough. This is really more of a critique on its cancellation process. Why they continue to make it near impossible to quit a group training or the gym itself I think just comes down to strategic greed. I always hear people who have gone in to cancel only to be turned away because the manager isn’t there or having to pay bill they couldn’t pay because that letter they have to write wasn’t delivered or delivered too late. It is highly inconsiderate and they need to allow people to change, pause and or quit their membership or gym without the work around. It’s a simple thing but it get drawn out easily and people lose money they don’t have. Planet fitness is simple enough while being half the cost and actually being open 24 hours in most locations so I’ll be leaving L.A.F and heading there for now. Plus it’s less crowded
STOP WITH THE SPAM NOTIFICATIONS
WHY AM I GETTING 6 DIFFERENT “rate your visit” NOTIFICATIONS A DAY????? THEY SOMETIMES COME AT DIFFERENT TIMES DURING THE DAY, OR THEY SEND YOU LIKE 8 IN A MATTER OF 5 MINUTES. MAKE IT STOP. YOU ARE SO ANNOYING UGH.
Awful
Like all of the gyms the app is beyond outdated. Also, there’s a good reason why you cannot cancel a membership in the app - they make all of their money off of people not using the overcrowded, dirty gym and forgetting/not going through the effort to cancel
Not really an App 🤔🤷🏻♀️
I would say I’ve only use the app to scan in when I go visit the gym. There’s no like crowd meter or anything honestly kind of intuitive that I’ve seen cheaper gyms have. I mean it works when I need to scan in, which is good. Other than that, I would say the user interface literally needs a facelift. Especially considering that at my location, the population of members is really diverse. I think they could do a better job in creating some more contrast for colors and that are more accessible for any kind of member. The user interface experience I think it’s really important with an app and I also drives more traffic to businesses but you know I’m just a girl, what do I know?
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Sentiment summary
40%
Positive (4-5★)
8%
Neutral (3★)
51%
Negative (1-2★)