Review Insights · App Store
LastPass Password Manager
LastPass US LP · 56,899 ratings · ★ 4.4
4.4
★★★★★
56,899 ratings
🎯 Build a better version
Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
16 negative reviews mention this · 33% of all complaints
★★★★★ "Can’t renew. Last Pass makes it very hard to renew if your credit card number has changed. Nearly impossible to get support." - Wineoh52
2
"work"
12 negative reviews mention this · 25% of all complaints
★★★★★ "Sucks. Don’t try this one. It works about half the time." - TzBassGuy
3
"lastpass"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Cross-platform support no longer free :(. When I started using LastPass it was free for both computer and phone. Now they want me to pay for a subscription to access to both. The free tier now only gives access to one or the other." - Moormanly
4
"doesn"
9 negative reviews mention this · 19% of all complaints
★★★★★ "Browser extensions don’t work. The browser extensions for Edge used to work fine. They stopped working a long time ago and they are not fixing them. I tried it Chrome and it doesn’t work either. There’s no support either." - BryanG220
5
"password"
9 negative reviews mention this · 19% of all complaints
★★★★★ "Worst password manager out there. Frustrating experience overall. Not going to renew" - zethuz
6
"premium"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Inconsistent!. I have paid premium acct, granted emergency access to wife and chat bot can’t help me with log in instructions for her because it states I need paid acct..total bs" - deniro1111
7
"user"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Not fixing problems. Free user since 2023. Stopped using sometime in fall 2025 for apples native manager. LastPass uses a security email to sign in on new devices which is often the same device you used before. They send an email so you have to approve the …" - Kenny Kitsom
8
"trying"
7 negative reviews mention this · 15% of all complaints
★★★★★ "No tech support. Trying to renew, app says something went wrong. Tech support is a chat bot. Pitiful!" - Ch1220ch1220
9
"help"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Zero Tech Support. The app is great, but heaven forbid you have an issue logging in. There is no tech support phone number to call, and the chatbot was no help at all." - DFuller202
10
"passwords"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Not fixing problems. Free user since 2023. Stopped using sometime in fall 2025 for apples native manager. LastPass uses a security email to sign in on new devices which is often the same device you used before. They send an email so you have to approve the …" - Kenny Kitsom
11
"email"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Log me out, AGAIN. Seems to spend most of its time logging me out and then telling me to check my email so I can log in again. This has been going on for years now. No, it is not a new device. No, it is not a new location, you fools! I truly hate this app, wh…" - Will40505
12
"been"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Log me out, AGAIN. Seems to spend most of its time logging me out and then telling me to check my email so I can log in again. This has been going on for years now. No, it is not a new device. No, it is not a new location, you fools! I truly hate this app, wh…" - Will40505
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t renew
Last Pass makes it very hard to renew if your credit card number has changed. Nearly impossible to get support.
Sucks
Don’t try this one. It works about half the time.
No tech support
Trying to renew, app says something went wrong. Tech support is a chat bot.
Pitiful!
Pitiful!
Zero Tech Support
The app is great, but heaven forbid you have an issue logging in. There is no tech support phone number to call, and the chatbot was no help at all.
my rating
hard to get new accounts
loaded
I am worried about renewal messages
loaded
I am worried about renewal messages
Cross-platform support no longer free :(
When I started using LastPass it was free for both computer and phone. Now they want me to pay for a subscription to access to both. The free tier now only gives access to one or the other.
Breeched and Support is a joke
Not only have they had a major breech in 2022, but their support is a complete joke.
Log me out, AGAIN
Seems to spend most of its time logging me out and then telling me to check my email so I can log in again. This has been going on for years now. No, it is not a new device. No, it is not a new location, you fools! I truly hate this app, which I will never ever, EVER pay for! I will freeload off it for ever just out of spite, it’s so bad. Lol
Browser extensions don’t work
The browser extensions for Edge used to work fine. They stopped working a long time ago and they are not fixing them. I tried it Chrome and it doesn’t work either. There’s no support either.
Worst password manager out there
Frustrating experience overall. Not going to renew
Password changes
If you change your password by your mobile phone, it is not at all easy to update LastPass
Google auth doesn’t work
It shows Google Authenticator input and then when you put the code it just goes away and immediately comes back.
Inconsistent!
I have paid premium acct, granted emergency access to wife and chat bot can’t help me with log in instructions for her because it states I need paid acct..total bs
Removed family account
After “upgrading “ to Premium, my family was removed from our family account.
So frustrating
I really don’t know why I am still using this. Except that it is supposed to work over multiple devices. The interaction between it and other apps and websites is horrible.
Not fixing problems
Free user since 2023. Stopped using sometime in fall 2025 for apples native manager.
LastPass uses a security email to sign in on new devices which is often the same device you used before. They send an email so you have to approve the login. But the email takes more than 25 minutes to arrive. I’ve had this problem multiple times.
This also leads to a new scenario where when you get a new phone, you aren’t logged in on other devices to your email or LastPass account and all of a sudden I can’t get the email because you’re logged out of it and you can’t log into LastPass because you can’t get the email.
I lost an entire account and all associated passwords.
Don’t use this.
LastPass uses a security email to sign in on new devices which is often the same device you used before. They send an email so you have to approve the login. But the email takes more than 25 minutes to arrive. I’ve had this problem multiple times.
This also leads to a new scenario where when you get a new phone, you aren’t logged in on other devices to your email or LastPass account and all of a sudden I can’t get the email because you’re logged out of it and you can’t log into LastPass because you can’t get the email.
I lost an entire account and all associated passwords.
Don’t use this.
Non existent customer service
Constantly logs you out, then won’t recognize your master password. When you try to reset your password, you get error message after error message. Customer service never responds.
Why bother?
If you’re here because login.gov recommended a 2nd authenticator app, there is no barcode scanner or way to manually enter gov’s required long-winded code. Interface is simple but unhelpful.
Customer Support
I’ve used LastPass for over 20 years and it used to be the very best way to store all my passwords. As a Premium member I used to be able to talk to a live support agent. Now, you don’t even have live Chat. I can rarely find the answers I need on your passive support pages and your support bot is useless. I do not feel heard, and as a longtime premium user this is unacceptable. Trying to work on a case via email is frustrating,cumbersome, time consuming and ineffective. I’m very disappointed in your lack of support options.
owner
Not user friendly
Horrible Experience
A long user who’s fed up. LastPass has had to change my password numerous times over the past year. Because it won’t accept the password to long in. I’m done.
Terrible Customer Service
Impossible to get help to update payment
I have tried to follow numerous articles and no luck
I have been requested to sign in repeatedly and still nothing
An ACTUAL PERSON stream line this
I have tried to follow numerous articles and no luck
I have been requested to sign in repeatedly and still nothing
An ACTUAL PERSON stream line this
Don’t honor lifetime family accounts
Whoever owns or runs LastPass now doesn’t honor the original life time family accounts and require you to upgrade to their new premium accounts in order to continue to use the service on PC and Mobile.
Very dissatisfied
I have premium account. Im unable to sign in on all but one device and unable to get last pass support other than faq’s which don’t help
Search doesn’t work
Enjoy scrolling through what seems to be slightly unordered lists of hundreds of sites because the search feature doesn’t work.
Great for awhile
I’m done with the lack of support. Moving on to another password manager. No reply when help needed the most.
Poor
I can not log in or talk to someone
Renewal nightmare.
I’ve been trying to renew for three weeks. Support told me yesterday to wait another 6 days and try again. I went with keeper after 12 years of lastpass
Does not work
Cannot get lastpass to work and of course no assistance from last pass. No person to talk to. What a waste. Phyllis E
Can’t renew
For 2 days, when trying to renew, I get a try again later message. The prompt support I was promised is not happening.
It’s Broken
Newest version has wiped out the user names and passwords for some of my entries. Beyond angry.
Can’t verify new devices. No support
Driving me insane. I can only login currently through the app on my phone. When I try to login on desktop, it says it will send me a device verification email but that never comes. And I can’t get beyond bot support to a real person. So frustration. Not worth the price
No support
Fails to follow its own settings. Won’t update email. No support unless you’re logged in and if you can’t log in you have no options.
It used to be really great now it’s just a hassle
LastPass used to work very well, and now it seems every time I try to use it something is not working and when you try to reach out for help, you get stuck with a bot, even though you keep asking for an agent. For the money you paid to be a premium you would get support.
I can’t even log into my account. The instructions to link a new device do not work.
I’m sitting here trying to login into my new computer on LastPass and it won’t let me, it doesn’t recognize it, it won’t send an email to my verified account, in short, this app has become total garbage and I’ve used it for 10 years. I wish I could get out of it.
This app sucks
I set my master password and it kept giving me an error so I couldn’t get back in. There’s no support unless you know your password and IP address.
Secure Notes delete your notes
This app is garbage. Barely maintained. Secure Notes delete your drafts every 30 seconds. Can’t imagine what it does to your passwords.
It sucks!
Bad service
Forgets your password
I logged in my account several times with the correct password and now all of sudden it doesn’t work and this company has no way to contact them, and their articles are completely useless. Just use apple passwords.
I have been a user for years, but I’m leaving.
Their multi factor authentication sucks at best. It never works. You get stuck in this endloop of trying to login to get your password so you can put it into your program and this thing jumps you back-and-forth through Authenticator over and over and over. I’ve been paying Customer for years. This will be my last year.
Changes piss me off
Forcing me to download yet another authenticator app sucks. Ot locks me out of my bault while i select, download, set up the new app. It leeps me locked out. Premium user. You get the big middle finger salute.
App is broken all the time
Difficult to use
Be careful to set up account recovery
I did not, and I ended up losing my entire account because I had not set up ahead of time
poor pass word recovery
all hint does is hint no help and some how i think i have to accounts As soon as i can i’m going to another
When it works it’s great
Occasionally something goes wrong and you are required to enter the master password every single day or it doesn’t work. It’s been an on going bug for more than a year.
Once Great, Now Terrible
Doesn’t save passwords in safari. Premium support doesn’t allow login so can’t speak with a live agent. This app has gone to caca.
Terrible UX/UI
Whether the app or the website, these people do not know how to make a usable interface. And I'd give them the benefit of the doubt if they had security nailed, but some of us haven't forgotten that little thing that happened not all that long ago.
I loath that we still use this garbage for work.
I loath that we still use this garbage for work.
Used to be great, now doesn’t work!
Been a paid user for years and used on many platforms. This week, the iOS app started to malfunction. It won’t save anything from Safari. It has been such a waste of time trying to save passwords. Sadly, it seems like the app’s reliability has ended. Will look for alternatives.
Sentiment summary
84%
Positive (4-5★)
2%
Neutral (3★)
13%
Negative (1-2★)