Review Insights · App Store
Learn to Read - Reading.com
Teaching.com · 50,760 ratings · ★ 4.7
4.7
★★★★★
50,760 ratings
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Top complaints - extracted from 12 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"support"
4 negative reviews mention this · 33% of all complaints
★★★★★ "Lovely app ruined by atrocious support. Got this application and pretty soon the five year old was totally addicted. Unfortunately at one point, a glitch occurred and said that we didn’t have an internet connection. Shutting down and restarting did nothing and inquiries to supp…" - OldTechieReviewer
2
"times"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Meh. Good, but freezes too much. We restart this thing 3 times each session." - Homeschool Harry
3
"saying"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Company is non-responsive. I signed up because it advertised there would be no charge if I cancelled within the first 30 days and I wanted to give it a shot with my 4 year old. She had no interest in the game. It has a lengthy alphabet song that it tries to make you …" - drmcgowan03
4
"sound"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Company is non-responsive. I signed up because it advertised there would be no charge if I cancelled within the first 30 days and I wanted to give it a shot with my 4 year old. She had no interest in the game. It has a lengthy alphabet song that it tries to make you …" - drmcgowan03
5
"child"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Company is non-responsive. I signed up because it advertised there would be no charge if I cancelled within the first 30 days and I wanted to give it a shot with my 4 year old. She had no interest in the game. It has a lengthy alphabet song that it tries to make you …" - drmcgowan03
6
"reading"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Company is non-responsive. I signed up because it advertised there would be no charge if I cancelled within the first 30 days and I wanted to give it a shot with my 4 year old. She had no interest in the game. It has a lengthy alphabet song that it tries to make you …" - drmcgowan03
7
"parents"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Company is non-responsive. I signed up because it advertised there would be no charge if I cancelled within the first 30 days and I wanted to give it a shot with my 4 year old. She had no interest in the game. It has a lengthy alphabet song that it tries to make you …" - drmcgowan03
8
"unfortunately"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Lovely app ruined by atrocious support. Got this application and pretty soon the five year old was totally addicted. Unfortunately at one point, a glitch occurred and said that we didn’t have an internet connection. Shutting down and restarting did nothing and inquiries to supp…" - OldTechieReviewer
9
"work"
3 negative reviews mention this · 25% of all complaints
★★★★★ "It doesn’t sound the words out with them. It doesn’t sound the words out with them like it shows in the ad. You have to sit there with them and do all the work. I thought it was supposed to be a fun thing that my kid could sit on independently." - Jmac35eff
10
"email"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Company is non-responsive. I signed up because it advertised there would be no charge if I cancelled within the first 30 days and I wanted to give it a shot with my 4 year old. She had no interest in the game. It has a lengthy alphabet song that it tries to make you …" - drmcgowan03
11
"been"
3 negative reviews mention this · 25% of all complaints
★★★★★ "Faulty Subscription/HORRIBLE customer support. I signed up for reading.com online. I paid my subscription and signed into the app using the email I subscribed with. The first month it worked great. The second month it took my payment again but now the app says I’m not subscribed and it …" - Alyssa Reyanne
📋 All 12 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Data miner
Data miner
Company is non-responsive
I signed up because it advertised there would be no charge if I cancelled within the first 30 days and I wanted to give it a shot with my 4 year old. She had no interest in the game. It has a lengthy alphabet song that it tries to make you play at every level that she (and I) didn’t like, the activities were extremely basic-they aren’t even games, so it’s not interesting to kids. You’re supposed to move a slider with your finger while saying a letter’s sound out loud. That’s not a game. I completed the information of where my child was at with reading and it didn’t make sense where we were in placement-it was trying to introduce her to each letter and the sound it makes, and we are beyond that, so it’s even more boring for her. I emailed the company twice requesting a refund since we only tried the game for 1 day and I got an automated message saying they’re swamped with emails essentially-probably other parents trying to cancel. Now I have to call my credit card company to request they get involved for a refund. Waste of time.
Does not offer independence
The typed sentences should be narrated not a fan throughout the lesson he kept saying I can’t read this and there is no audio
Lovely app ruined by atrocious support
Got this application and pretty soon the five year old was totally addicted. Unfortunately at one point, a glitch occurred and said that we didn’t have an internet connection. Shutting down and restarting did nothing and inquiries to support went unanswered. For over a week I had a five year old asking me every day why he couldn’t use the app. If you are going to build something, charge for it and target kids and parents - have the common sense to actually support it.
It doesn’t sound the words out with them
It doesn’t sound the words out with them like it shows in the ad. You have to sit there with them and do all the work. I thought it was supposed to be a fun thing that my kid could sit on independently.
Payment required
Another cash grab app
Faulty Subscription/HORRIBLE customer support
I signed up for reading.com online. I paid my subscription and signed into the app using the email I subscribed with. The first month it worked great. The second month it took my payment again but now the app says I’m not subscribed and it won’t work. I have reached out to customer support MULTIPLE times with NO RESPONSE. I’ve essentially paid for a service and have not received it. My son is devastated because he was loving his reading lessons and finally growing confident in his own abilities. Now I doubt I’ll ever use this app again even if the issue is resolved. This has been a horrible experience unfortunately.
SCAM!
This app is a scam. Their advertising clearly states that you have 30 days to cancel if it doesn’t work for your child and that you will receive a full refund. That is completely false.
I canceled within the trial period because it was not helpful for my daughter, and I never received any refund. I have contacted support multiple times and no one responds. No email, no solution, nothing.
They promise a risk-free trial, but they do not honor it. Do not trust the 30-day guarantee.
Very disappointed.
I canceled within the trial period because it was not helpful for my daughter, and I never received any refund. I have contacted support multiple times and no one responds. No email, no solution, nothing.
They promise a risk-free trial, but they do not honor it. Do not trust the 30-day guarantee.
Very disappointed.
Not impressed
I purchased through a Facebook ad using affirm and paid in full. I was immediately charged an additional $18.99 to my credit card upon downloading the app. It has been difficult to setup my children’s accounts on their devices while I’m away from home. I tried sending an email to support and was met with an error message saying that email is not working.
Meh
Good, but freezes too much. We restart this thing 3 times each session.
Educator Opinion
As an educator, I was excited to see something that was science of reading supported. My child has enjoyed the lessons and I loved the first 30 or so. It’s engaging and I loved the slider tool and books. Unfortunately the later lessons are not teaching phonics correctly. Instead of teaching /oy/ as a sound it is asking them to say long o and the y sound together. This is wrong and confusing. I noticed some other instances like having them sound out the word baby when the y as a vowel hasn’t been taught yet. I will continue to use it because I believe is it helping my child grow their confidence in reading. I would just caution parents that they need to do their research about correct scope and sequence and when to sound out words versus teaching them heart words.
Reading.com- If you’d like educator input, I’d be glad to offer any suggestions to help align your product further!
Reading.com- If you’d like educator input, I’d be glad to offer any suggestions to help align your product further!
Progress
I’m seeing progress already and I only had it for two weeks… love it.. and I’m not as stressed anymore
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)