Review Insights · App Store
Leica LUX - Pro Manual Camera
Leica Camera AG · 6,663 ratings · ★ 4.8
4.8
★★★★★
6,663 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
18 negative reviews mention this · 49% of all complaints
★★★★★ "RAW switches to PRO. RAW switches back to PRO / computational processing mode automatically every time, even with a paid subscription and even when the last-used settings mode is applied. Extremely annoying. Haven’t heard back after reporting this ‘bug’ either" - danielgrandstudio
2
"photos"
11 negative reviews mention this · 30% of all complaints
★★★★★ "What happened?. What happened to this app? Used to be great. A recent update broke it. Now it’s snapping photos late (sometimes a second after I press the shutter, resulting in blurry shots of the ground) and the shots look fake. Hope it gets fixed soon." - MattyScorsese
3
"leica"
8 negative reviews mention this · 22% of all complaints
★★★★★ "Cancelled my subscription but was still charged. Super disappointing. I signed up for the trial and immediately realized the app wasn’t for me (it’s not intuitive and there is zero customer support to help answer questions). I cancelled it 4 days before the trial ended but was still charg…" - Anna-Alexia
4
"work"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Doesn’t let you edit photos even if you pay for it. Doesn’t work at all" - breathetoday
5
"camera"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Very disappointed. Just not worth paying with such limited ability, and the free version is super limited and slow and i would much rather continuing to use my Canon R series camera Please stop calling yourselves professionals if you only use a phone and not…" - BriannaB6
6
"iphone"
5 negative reviews mention this · 14% of all complaints
★★★★★ "$70 annually …. What a scam ripoff price. how are you gonna charge more than a ps5 game for an iphone app???" - aer1986
7
"doesn"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Doesn’t let you edit photos even if you pay for it. Doesn’t work at all" - breathetoday
8
"paying"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Very Glitchy Lately. For the past couple months, the app will seemingly take photos, but will not store them within the app nor on the Photos app of the iPhone. Clearly there is some issue with the app, and it’s unfortunate, as I’ve heard this complaint from a …" - BulldogBridges
9
"into"
5 negative reviews mention this · 14% of all complaints
★★★★★ "3rd day into the subscription and it stop working….. I’m clueless as to while it suddenly stop working. I can’t launch the app, tried rebooting, still doesn’t work." - Pittwm
10
"free"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Very disappointed. Just not worth paying with such limited ability, and the free version is super limited and slow and i would much rather continuing to use my Canon R series camera Please stop calling yourselves professionals if you only use a phone and not…" - BriannaB6
11
"version"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Very disappointed. Just not worth paying with such limited ability, and the free version is super limited and slow and i would much rather continuing to use my Canon R series camera Please stop calling yourselves professionals if you only use a phone and not…" - BriannaB6
12
"trial"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Cancelled my subscription but was still charged. Super disappointing. I signed up for the trial and immediately realized the app wasn’t for me (it’s not intuitive and there is zero customer support to help answer questions). I cancelled it 4 days before the trial ended but was still charg…" - Anna-Alexia
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
RAW switches to PRO
RAW switches back to PRO / computational processing mode automatically every time, even with a paid subscription and even when the last-used settings mode is applied. Extremely annoying. Haven’t heard back after reporting this ‘bug’ either
Cancelled my subscription but was still charged
Super disappointing. I signed up for the trial and immediately realized the app wasn’t for me (it’s not intuitive and there is zero customer support to help answer questions). I cancelled it 4 days before the trial ended but was still charged $70 this morning. I’ve tried reaching out to you all directly to resolve this but can’t find customer support anywhere. I normally love and support Leica but this has been such a let down. Can someone please contact me to issue a refund?
Leica ETN
По началу все было хорошо, leica eternal был лучшим эффектом. Но буквально вчера его сделали платным,что теряет вообще весь смысл от приложения, т.к на нем держалось всё
annoying to the point of unusable
imagine beeing so greedy,
What happened?
What happened to this app? Used to be great. A recent update broke it. Now it’s snapping photos late (sometimes a second after I press the shutter, resulting in blurry shots of the ground) and the shots look fake. Hope it gets fixed soon.
Not very intuitive.
Too expensive. Not intuitive. Cannot edit photos for some reason.
Watch out for the forced subscription
Shameful that the subscription is forced upon you when the app is installed. Should be illegal.
Stop!
This has no business being a subscription model. I’m so tired of recurring monthly payments. We are not your wallet.
$70 annually …
What a scam ripoff price. how are you gonna charge more than a ps5 game for an iphone app???
Doesn’t let you edit photos even if you pay for it
Doesn’t work at all
Very disappointed
Just not worth paying with such limited ability, and the free version is super limited and slow and i would much rather continuing to use my Canon R series camera
Please stop calling yourselves professionals if you only use a phone and not a legit photography grade camera… phones just cant even compare at the end of the day…
Esp when it comes to editing raw photos from a professional camera like Canon, Nikon etc on LR or PS
Please stop calling yourselves professionals if you only use a phone and not a legit photography grade camera… phones just cant even compare at the end of the day…
Esp when it comes to editing raw photos from a professional camera like Canon, Nikon etc on LR or PS
Doesn’t work anymore
I used to be able to add effects on photos that were in the photo album. Now I can’t and There is no way to get in touch with supper about it. IF nobody gets in touch to correct this, I’m gonna cancel the subscription-
It stopped working
Good afternoon. I wrote a review, and you replied that upgrading lux to 1.11.5 should fix the problem. I have updated the app to the latest version, but the problem remains. The app is not working. I haven't been able to use kgo for 2 weeks now, even though I paid for the subscription.
I have already written several e-mails, but there is no response to them and the problem with the application is not solved in any way.
I have already written several e-mails, but there is no response to them and the problem with the application is not solved in any way.
Latest update and Leica crashes
The latest update causes the app to crash constantly. It’s useless now. iPhone 11 Pro latest iOS 18.7
App just crashes
Not sure why but the app is completely unusable and crashes every time. Not great after paying for the subscription
iPhone 17 Pro Max - nope
The telephoto lenses do not work on the new iPhone 17 Pro Max. I have paid version and app fails. So frustrating
Black Screen
Just doesn't work. Gave it all permissions and it's only showing a black screen. No viewfinder and unable to take photos.
Can’t switch to back camera anymore.
Used to like this app and frequently took photos with it, even recommended it to friends, until the day I couldn’t switch to back camera anymore. I would’ve considered paying for an app if it was a one time purchase, not a subscription. Not to mention, that giving people freemium functionality(access to front and back camera, and 5 filters) and then taking away access to a quite crucial part of it (access to back camera/lenses) is extremely petty and deplorable.
Got worse
I needed an app where I could lock controls like exposure and white balance, and despite trying to do that, it always shifts. It also doesn’t properly represent the exposure while shooting- my images are suddenly way overexposed when I import.
You’d think Leica would know how to make something with manual controls.
You’d think Leica would know how to make something with manual controls.
👎
I don’t know if the app is good or not, and I don't care about the 7-day trial. The process is dreadful because I have to remember to cancel if I don’t like it. You could’ve easily provided a cardless trial.
EV Control Dial Drops Steps and Shows Delayed Response
Issue: EV control dial intermittently drops steps
Repro: Rotate EV dial in one direction for ~20 detents
Result: ~4 steps missed, one step noticeably delayed
Notes: Slow single-step rotation shows no reverse jump
Suspected: BLE / App-side event aggregation or throttling
Repro: Rotate EV dial in one direction for ~20 detents
Result: ~4 steps missed, one step noticeably delayed
Notes: Slow single-step rotation shows no reverse jump
Suspected: BLE / App-side event aggregation or throttling
Why subscription?
It should be a one time purchase, not a subscription.
Useless app
Worse than the Apple native camera app. What I see in the preview is not what's being saved to the gallery. Saved photos have dull colors and oversharpened!!
No Pro perpetual license
Rent-seekers will receive 1-star reviews until perpetual licenses become available. I’m not paying a subscription for a damn camera app.
Please fix the translation mistake
Please keep 'Captured with' in the bottom left corner of the photo frame. The Chinese version of '相框选项' is ridiculous and the translation is completely wrong.
Apple Camera is free and works better.
I’m very disappointed with this app. On my iPhone 17 Pro Max, the 8x camera often fails to capture photos at all. I’ve reported this bug to the support team multiple times, but it still persists. Additionally, photos taken with Leica LUX frequently appear darker than what I see in the viewfinder. The computed bokeh in Aperture mode using mid-range focal lengths is of very low quality, and the image processing algorithms need serious improvement. Considering these ongoing issues, I won’t be renewing my annual subscription. It’s a real pity, as this app has so much potential to be excellent.
Not worth it at all
This is a very odd app. There’s some Instagram-esque filters, about 5 of which are good, but when you want to “edit” a photo it kicks you into an app called Darkroom - which I already own and use. Here’s a pro tip: Just get Darkroom. It can do everything this app does but better and cheaper. I have no idea who this app is for other than for people who love all things Leica.
I do love my Leica, but their pivot from a camera company to a “luxury brand” is corny as hell. This subscription-based collection of filters is straight up cheesy.
I do love my Leica, but their pivot from a camera company to a “luxury brand” is corny as hell. This subscription-based collection of filters is straight up cheesy.
Scammy app
Asks for a ton of personal info only to force you to a subscription. Deleted.
Pay to use
They claim in APP purchases. Nope, you can’t even get into the APP unless you sign up for a “7 day free trial” then $70 a year to use. NO THANK YOU. 😂😂😂
Most everything is locked behind a paywall!
Most everything is locked behind a paywall! And the app tricks you into thinking there are no restrictions till you run out of preview time and then BAM, it’s asking for money!! WHY ARE ALL APPS LIKE THIS THESE DAYS?!
Very Glitchy Lately
For the past couple months, the app will seemingly take photos, but will not store them within the app nor on the Photos app of the iPhone. Clearly there is some issue with the app, and it’s unfortunate, as I’ve heard this complaint from a number of other users.
Don’t get me wrong, I very much love the app (when it works properly). In fact, it is programmed to open when I press my shortcut button. That’s how often I use it.
We are paying a premium for an app and expect it to work as intended. There have been many times where I’ve missed important shots due to this glitch.
Don’t get me wrong, I very much love the app (when it works properly). In fact, it is programmed to open when I press my shortcut button. That’s how often I use it.
We are paying a premium for an app and expect it to work as intended. There have been many times where I’ve missed important shots due to this glitch.
3rd day into the subscription and it stop working….
I’m clueless as to while it suddenly stop working. I can’t launch the app, tried rebooting, still doesn’t work.
Limited functionality without a subscription
…of course they dont tell you upfront.
Not a fan
The app’s understandable emphasize on Leica lens FOVs come at a cost of embracing digital crops and zoom, to achieve those FOVs. It’s much better to shoot at the native FOVs your phone provides to ensure optimal quality.
Great but why subscription
I despise the subscription model for apps. Let me pay you money so that I own something. And if you make it free, I should be able to use the free features forever without having to pay. I thought Leica, of all brands would understand this.
The app itself is wonderful. The UI is great, and the processing on the photos comes out wonderful. Also I love that you have not show horned a social network or any “AI” into this.
Keep your engineering team, fire the biz dev guy who suggested this be a subscription.
The app itself is wonderful. The UI is great, and the processing on the photos comes out wonderful. Also I love that you have not show horned a social network or any “AI” into this.
Keep your engineering team, fire the biz dev guy who suggested this be a subscription.
Very cool but…
The subscription price is outrageous.
Nice app - not so nice subscription price
I tired the free trial of this app and do like the photo quality, but it’s a bit ridiculous for this to be a subscription - so I won’t be purchasing. A one time payment of $10 or $20 would be more reasonable. Maybe add a subscription version as an option that includes videos and extra content or cloud storage.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)