Review Insights · App Store
Lens: Translate & Image Search
Macro Tap Apps Limited · 12,024 ratings · ★ 4.6
4.6
★★★★★
12,024 ratings
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Top complaints - extracted from 89 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
29 negative reviews mention this · 33% of all complaints
★★★★★ "What a joke. I use the free trial and I could not provide me with results and because I canceled the subscription on the day of free trial ended the company absolutely refuses to refund me my money, and will not speak with me or give me any other additi…" - Lodg24
2
"google"
23 negative reviews mention this · 26% of all complaints
★★★★★ "Disgusting. Making me download an app to have an EIGHTY DOLLAR subscription sprung on me after the fifty five pop ups insisting that this service cannot possibly be provided without an app download. Then it immediately asks for your credit card info to…" - siobhan69
3
"trial"
19 negative reviews mention this · 21% of all complaints
★★★★★ "What a joke. I use the free trial and I could not provide me with results and because I canceled the subscription on the day of free trial ended the company absolutely refuses to refund me my money, and will not speak with me or give me any other additi…" - Lodg24
4
"lens"
18 negative reviews mention this · 20% of all complaints
★★★★★ "Too expensive. I’ll be damned if i am going to pay over $80 a year, especially not all at once after three days, for something that Google Lens already does for free. I noticed you copied Google Lens logo and name also to deceive people into thinking this…" - Finbelt32
5
"subscription"
17 negative reviews mention this · 19% of all complaints
★★★★★ "What a joke. I use the free trial and I could not provide me with results and because I canceled the subscription on the day of free trial ended the company absolutely refuses to refund me my money, and will not speak with me or give me any other additi…" - Lodg24
6
"free trial"
16 negative reviews mention this · 18% of all complaints
★★★★★ "What a joke. I use the free trial and I could not provide me with results and because I canceled the subscription on the day of free trial ended the company absolutely refuses to refund me my money, and will not speak with me or give me any other additi…" - Lodg24
7
"work"
16 negative reviews mention this · 18% of all complaints
★★★★★ "Disgusting. Making me download an app to have an EIGHTY DOLLAR subscription sprung on me after the fifty five pop ups insisting that this service cannot possibly be provided without an app download. Then it immediately asks for your credit card info to…" - siobhan69
8
"google lens"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Too expensive. I’ll be damned if i am going to pay over $80 a year, especially not all at once after three days, for something that Google Lens already does for free. I noticed you copied Google Lens logo and name also to deceive people into thinking this…" - Finbelt32
9
"doesn"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Costs money. Doesn’t disclose on the App Store that it contains in-app purchases, but you can’t do anything without a subscription." - TBT.26
10
"money"
11 negative reviews mention this · 12% of all complaints
★★★★★ "What a joke. I use the free trial and I could not provide me with results and because I canceled the subscription on the day of free trial ended the company absolutely refuses to refund me my money, and will not speak with me or give me any other additi…" - Lodg24
11
"search"
11 negative reviews mention this · 12% of all complaints
★★★★★ "Disgusting. Making me download an app to have an EIGHTY DOLLAR subscription sprung on me after the fifty five pop ups insisting that this service cannot possibly be provided without an app download. Then it immediately asks for your credit card info to…" - siobhan69
12
"week"
10 negative reviews mention this · 11% of all complaints
★★★★★ "App is NOT Free. Do you wanna pay only 1.15$ a week (56.95) a year, or pay 8$ weekly. Uhm how about no just use google lens" - Cleaur_
📋 All 89 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
What a joke
I use the free trial and I could not provide me with results and because I canceled the subscription on the day of free trial ended the company absolutely refuses to refund me my money, and will not speak with me or give me any other additional information other than I do not need to require requirements and then just blocked me from all future communication
Hahah! I’m so glad I found this app
Reviews first before I made the mistake to give them access to my info the fake reviews and the fake developers response to unhappy users they are also bots with bad spelling and unfinished responds !
Disgusting
Making me download an app to have an EIGHTY DOLLAR subscription sprung on me after the fifty five pop ups insisting that this service cannot possibly be provided without an app download. Then it immediately asks for your credit card info to use an extremely simple and frankly inadequate service one singular time. What a joke. Google is disgusting!!!! The greed is BOUNDLESS. I am not giving idiot HQ $80 to do a singular AI automated image search. How can it POSSIBLY be $80???? No human being is doing any work???? How dare you even suggest that amount of money as a possibility for such an incredibly simple service. The terribly designed pop up promises the app is free for three days, and in fine print, will THEN BECOME AN $80 YEARLY SUBSCRIPTION. An attempt to reach into my pockets so severe that I have physical emotional and spiritual whiplash. Offensive, frankly. I would respect an armed burglar more than the creators of this blatant attempt at scammary. I hope everyone involved in this poorly disguised attempt at theft suffers. You just know some poor grandma couldn’t read the fine print and is getting fleeced $80 for wanting to product search a pair of house shoes. DISGUSTING
Too expensive
I’ll be damned if i am going to pay over $80 a year, especially not all at once after three days, for something that Google Lens already does for free. I noticed you copied Google Lens logo and name also to deceive people into thinking this was Google. That makes you shady af so thats why you are getting 1 star.
SCAM
NOT A GOOGLE APP!!!
Costs money
Doesn’t disclose on the App Store that it contains in-app purchases, but you can’t do anything without a subscription.
Paid only
Use google lens much better than this app
Not free
Dishonest. I suppose downloading the app is free, but it’s useless unless you pay a subscription
Knock off
Paid only
Bad
Forces you to pay or do a trial the minute you install the app. No “x” button to cancel. It’s a terrible app.
App is NOT Free
Do you wanna pay only 1.15$ a week (56.95) a year, or pay 8$ weekly. Uhm how about no just use google lens
Mistakenly Subscribed, no response from support
I will be filing a lawsuit since nobody is replying my emails. I wanted a cancelation of my services but i get no reply or assistance.
I'll see them at small claims court.
I have emails and timestamps documented along with described issues.
I'll see them at small claims court.
I have emails and timestamps documented along with described issues.
$$!!
Google says this app is free but it is not.
Sketchy
First plant photo I took - did not find
60 Dollars!!!
What in the world 60 dollars is crazy
Do not buy
No way to exit paywall says app is free and you don’t need a subscription
Waste of time
4.6 rating 100% because of bot accounts because you can’t even use the app unless you pay $50+ for it and it says free trial but everyone is saying it made them pay within a few seconds but it doesnt even work just a scam app waiting for a lawsuit
Never worked
Didn't work on iPad.
Trash
Trash/garbage
Forced Free Trial!?
Can’t use without the forced free trial. No way to get past that screen.
FRAUDULENT APP! does not give free trial and immediately charges person.
I wanted to try the three day trial to see if the app was providing all of the editing tools I would need do the specific app I was looking for. I signed up for 3 day trial (I have screenshots) and was charged the annual fee within 20 seconds. Apple says it is the developers responsibility to credit me back but the app developer doesn’t even have the courtesy to respond. So I would encourage ANYONE who is considering trying this app to stop immediately. It is misleading and a cheat. It steals peoples money.
Incredibly expensive for free service.
Charges an insane amount to just use google refer image search which is free.
Delete this app
Very buggy app
Don’t waste your money
This is a expensive trash app.
Random charge to my account
I was charged $6.99 to my Apple account for no reason? I never signed up for any subscription or free trial.
Still being charged despite having cancelled before the 3 Day Free Trial.
I’m typing this because I haven’t received a response from the developer/company after having emailed them twice about this. I had downloaded this app in hopes I could find the source of a picture, and it didn’t really do that so I wanted to try the three day free trial. It also didn’t really help nor was accurate at all so I cancelled the subscription. But i’m still being charged and apple hasn’t helped, nor has this developer despite my emails and digging around. Do not download this app. It doesn’t work as intended.
Not the Google Lens app. Expensive.
The logo seems designed to fool people into believing it is the Google Lens app, but actually it costs $7/week. Buyer beware!
Google Lens
Why should I pay for this app? Ridiculous
Not free
Cost money and a lot of it
Don’t waste your time on the “free” trial
This app is a complete scam. I tried the free trial. Did not show me what I was searching for. And they are very quick to charge you before that 3 day period is over.
Bosta
Uma bosta, engana troxa
Not free
You can only use the app with a paid monthly subscription
Terrible
Won’t let me cancel after free trial barely even works
Didn’t work while traveling
The features didn’t even work, whole app was useless. Thought I had cancelled the subscription, but it kept billing
Bad
Don’t do it to yourself don’t waste your time
Is this a scam
I feature that was once free to use from the browser is now lock behind an app that forces users into buy a subscription service to use it. All the comments that I see are one star reviews and yet this app is rate positively, potentially rate highly by bot accounts to seem like a legitimate application. Is this app even made by google or is this app trying to impersonate google lens. Do not download this app, it's a scam.
Not google lens
This app tries to pass itself off as Google Lens, but it is not. The google app has lens built in.
NOT GOOGLE
This app is pretending to be from Google with the confusing logo. They also charge you $7 per week!
$7 a week for an app is crazy
Title. Who in the right mind is paying that?! This app is not even close to worth that price
App is incredibly lame
The power of a dull witted two year old is in your hands. “AI” is like a bad search engine from 10 years ago.
blank
It’s just a blank white page. I can no longer do reverse image.
Bad app
Bad app
Thieves
Stop stealing from me you filthy pigs.
Yikes. A paywall.
Can't even use the app because you have to pay to use it. I wouldn't mind if I wasn't broke lol...but I am.
Fix your app
Google Lens was good, until today, when I tried to search for
a spider with it. Today It asked me to upgrade to premium, and I didn’t want to, so I looked for the button that refused. It wasn’t there. So I was basically stuck in that screen forever. I deleted the app and started looking for alternatives.
a spider with it. Today It asked me to upgrade to premium, and I didn’t want to, so I looked for the button that refused. It wasn’t there. So I was basically stuck in that screen forever. I deleted the app and started looking for alternatives.
Upset
Changed the lap lay out. Feels like a waste now. Should have never bought out Socratic.
Google lens is free. Don’t be deceived
If you’re paying for this app, you’re being suckered.
Didn’t let me use the app
It did not even let me use the app without starting the 3 day free trial. I just wanted to use it for translating images. I couldn’t even do that….
التطبيق غير مجاني !
بعد التحميل اكتشف ان التطبيق غير مجاني ! هذا نوع من الخداع .
Did not cancel my subscription
I hit cancel subscription after my first day of free trial and was still charged for 2 weeks
+ 39 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)