Review Insights · App Store
Level Home
Level Home Inc. · 232 ratings · ★ 4.2
4.2
★★★★★
232 ratings
🎯 Build a better version
Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"lock"
17 negative reviews mention this · 65% of all complaints
★★★★★ "Horrible. Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well." - LCMOM
2
"home"
9 negative reviews mention this · 35% of all complaints
★★★★★ "Horrible. Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well." - LCMOM
3
"battery"
8 negative reviews mention this · 31% of all complaints
★★★★★ "No critical battery level notifications. No notification of critical battery level. Keypad locked the door. Locked out when arrived back home 30 minutes later. I’ll never leave home without my keys again, making the app and keypad features useless. Make sure you look up the numb…" - landrewparker
4
"level"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Terrible support. Heaven help you if you need any app support. They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video an…" - z.dragon
5
"work"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Horrible. Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well." - LCMOM
6
"notification"
6 negative reviews mention this · 23% of all complaints
★★★★★ "No critical battery level notifications. No notification of critical battery level. Keypad locked the door. Locked out when arrived back home 30 minutes later. I’ll never leave home without my keys again, making the app and keypad features useless. Make sure you look up the numb…" - landrewparker
7
"every"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Started off great…. Was a great lock for years. What ever happened recently has made this lock become pointless and a pain in the butt. No response when away from home, have tried everything and did not change anything, just randomly changed. Only works locall…" - Tubsy907
8
"locked"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Horrible. Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well." - LCMOM
9
"unlock"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Bad product. If there’s even 1 millimeter of space between your phone and the lock then the NFC unlock won’t work. Even the thinnest iPhone case will make it impossible to unlock your lock with NFC" - UserAnonymous777
10
"works"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible. Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well." - LCMOM
11
"other"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible. Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well." - LCMOM
12
"give"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible support. Heaven help you if you need any app support. They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video an…" - z.dragon
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Horrible
Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well.
Terrible support
Heaven help you if you need any app support.
They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video and photo evidence, and have a level bolt further away from your thread border router than your level lock pro (the issue was with the pro, I can’t recommend that model at this time).
Level is the absolute best smart lock solution if you don’t want big ugly replacement hardware like most smart locks, but my experience with this app and their support would unfortunately cause me to recommend that you consider an alternate system.
They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video and photo evidence, and have a level bolt further away from your thread border router than your level lock pro (the issue was with the pro, I can’t recommend that model at this time).
Level is the absolute best smart lock solution if you don’t want big ugly replacement hardware like most smart locks, but my experience with this app and their support would unfortunately cause me to recommend that you consider an alternate system.
Absolutely terrible. Disgraceful stability.
This app suddenly stop connecting to my Apple home kit. And even when I followed all the instructions it failed to EVER connect. And no the app itself cannot find the lock. This is absolutely terrible advertising. I bought this lock specifically for its Apple HomeKit compatibility. It’s disgraceful for it for it ne so inept and non functional. I’m disgusted
Bad product
If there’s even 1 millimeter of space between your phone and the lock then the NFC unlock won’t work. Even the thinnest iPhone case will make it impossible to unlock your lock with NFC
No critical battery level notifications
No notification of critical battery level. Keypad locked the door. Locked out when arrived back home 30 minutes later.
I’ll never leave home without my keys again, making the app and keypad features useless.
Make sure you look up the number of a trusted local 24-hour emergency locksmith and carry it with you before relying on Level locks.
I’ll never leave home without my keys again, making the app and keypad features useless.
Make sure you look up the number of a trusted local 24-hour emergency locksmith and carry it with you before relying on Level locks.
Terrible
Out of range for 70% of unlocks. Standing right by the lock. Kill run. Works.
No longer logs activity.
No longer logs activity.
Battery Dies - no warning
This was supposed to be a feature of the newer app versions. Battery goes from healthy to dead. No notification. That’s a huge issue that, based on other reviews, has gone ignored for months.
Avoid At All Costs
They will not stand behind their product. If you have an issue, good luck with their support. Whether it be exploded batteries that were on fire while being shipped or a lock that doesn’t work and keeps rebooting, they’ll make every excuse to not assist. Go with a company that stands behind their product.
No notification settings
No notification warning when battery is low. You have to manually open the app every time to check the battery level. Extremely inconvenient.
Be aware
It will NOT tell you when the battery is low and WILL lock you out. Garbage
Level Lock Pro broken after 3.6 firmware
Got a notification that 3.6 was available to install and it improved reliability etc. After installation, the lock no longer made the startup chime. Now, it does not work at all, we are completely locked out. The app detects the lock but all operations fail. Prior to this update it was always a gamble whether the lock would actually work when coming home. Crazy to think it is completely bricked.
No longer works with
Used to work 99% of the time. Now 99% of the time it says the accessory is taking awhile to respond.
Stopped working
Latest update wiped out the remote ability to access the lock. Can’t get into my own home.
Latest version becomes unresponsive
After successfully using the app to lock or unlock the door, the next time I open the app the lock/unlock button is unresponsive. I have to force quit the app every other time I want to use it.
Beware
They say that they will give you a notification when the battery is low. I did not. Nor can you force the lock to at least try to use any power to unlock. So make sure you always have your key on you.
Deja de funcionar
De nada sirve que tenga varias funciones, la única segura es la llave física. La app funciona cuando quiere.
Lousy technology, poorly designed
God help you if you move into a new house with Level locks fitted! You’ll have to totally disassemble the locks to try to connect with them, down to taking out the motor. Then it won’t work anyway. You’re standing next to the lock and it tells you you’re out of range. Time to fit a conventional lock instead. What a waste of time.
“invalid Phone Number”
I can’t log in with my phone number. iOS 26 IPhone 17. No issues logging in with my iPad Mini 7 also iPadOS 26.
Password issue
Web portal operates just fine.
Neither iOS nor iPadOS app will unlock with a just-reset password.
While we’re at it, why in 2025 does your app/web site not permit any special characters in the password? Less than secure, crazy for a lock especially.
Neither iOS nor iPadOS app will unlock with a just-reset password.
While we’re at it, why in 2025 does your app/web site not permit any special characters in the password? Less than secure, crazy for a lock especially.
Stop asking for my location constantly
You need to make an update to your app to STOP persistently asking for my location to be always allow. I choose NOT to take advantage of your locks ability to auto lock and unlock. Therefore, I do not have a reason to share my location with you. If you app keeps asking me multiple times for me to change my location permission, I will delete you app, find a new smart lock and actively NOT recommend you lock. Within a 5 minute period I had your app open to do firmware updates on my two locks, I was asked 8 times to update my location settings. That is something I RARLEY give to any app. And I’m ok with the trade off of not using all the functionality that an app would have with that access denied.
From hop to flop!
Why is my app suddenly different? Did this app just update itself without my consent?? And where can I see the complete activity log? Now I can only see my own activity! Before I could see all the activity! Highly unpleasant change! For that I changed my positive review to a 1 star. Hope you enjoy it as much as I enjoy your new app!
Started off great…
Was a great lock for years. What ever happened recently has made this lock become pointless and a pain in the butt. No response when away from home, have tried everything and did not change anything, just randomly changed. Only works locally on Bluetooth. Factory reset, moved my HomeKit closer and went through every checklist they had.
Pass on this
A smart lock app that doesn't give you battery percentage. Just says "healthy" instead of giving you an actual percentage. When will you be locked out of your home? It's a surprise, have fun!
Way to painful to install and bring to Apple home
So first time I added to Apple home was ok, only took a couple of time for home to see it and configure it. However I somehow deleted from home and then trying to add it back has been a nightmare because it couldn’t find the lock even though it found the matter lock. Several times it said it couldn’t add it so I wound up deleting it from the level app and the app said it couldn’t delete the lock and told me that I had to take the lock apart and reset to factory. For some reason it wouldn’t reset even though I put in a new battery and did everything level said to do. Completely reset the app, rebooted my phone and after the fourth time something clicked and then I could pair it to the level app. Thought I was done but it still took like 5 time to get Apple home to pair it. Finally went out of the app and used the QR code and it paired. Seems that if anything goes wrong with the matter version of level lock it is going to be painful.
Amazing ONCE you get to work
Adding new issues is horrendous. Like we all just got new phones and re-signing in when you’ve been added as a guest is nearly impossible. Admins send you new invites but the app doesn’t process - always pending. And you fans create account because it says number or email already in use.
Basically every time your family members get new phones it’s days of frustration getting the app to work again.
Basically every time your family members get new phones it’s days of frustration getting the app to work again.
Prepare to be locked out of your home every few months
You don’t get a battery status or notification that your battery is dying. One day it can show the battery is healthy in the app, the next day it’s dead. Hopefully you keep a backup key somewhere because you WILL get locked out at some point if you use home key
I just checked the battery life within the last month. I guess I need to put it on my calendar to start checking it every other day since otherwise there’s no way to know what’s going on.
The lock still randomly chimes on its own whenever it wants, even though I have all the sound settings turned off, why not make that random annoying sound and indicated that my battery is dying instead of just being pointless?
I forget how much I hate this until I get locked out
I just checked the battery life within the last month. I guess I need to put it on my calendar to start checking it every other day since otherwise there’s no way to know what’s going on.
The lock still randomly chimes on its own whenever it wants, even though I have all the sound settings turned off, why not make that random annoying sound and indicated that my battery is dying instead of just being pointless?
I forget how much I hate this until I get locked out
Sentiment summary
80%
Positive (4-5★)
2%
Neutral (3★)
18%
Negative (1-2★)