Review Insights · App Store
LIC Digital - NRI
Life Insurance Corporation of India · 1,561 ratings · ★ 4.8
4.8
★★★★★
1,561 ratings
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Top complaints - extracted from 15 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"error"
5 negative reviews mention this · 33% of all complaints
★★★★★ "Always shows technical error. Unable to change password" - mukulr
2
"login"
5 negative reviews mention this · 33% of all complaints
★★★★★ "Worst service and worst app. Not allowing me to login with correct login credentials for Nri" - Kiran velkoor
3
"technical"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Always shows technical error. Unable to change password" - mukulr
4
"password"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Always shows technical error. Unable to change password" - mukulr
5
"experience"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Wrost login experience. This has been an extremely frustrating experience. I’ve been trying for several days to pay my LIC policy online, and every single time I attempt to log in, I’m greeted with the same generic error message: “Apologies, we are experiencing a …" - Comment-iPad screen size
6
"trying"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Wrost login experience. This has been an extremely frustrating experience. I’ve been trying for several days to pay my LIC policy online, and every single time I attempt to log in, I’m greeted with the same generic error message: “Apologies, we are experiencing a …" - Comment-iPad screen size
7
"work"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Wrost login experience. This has been an extremely frustrating experience. I’ve been trying for several days to pay my LIC policy online, and every single time I attempt to log in, I’m greeted with the same generic error message: “Apologies, we are experiencing a …" - Comment-iPad screen size
8
"user"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Wrost login experience. This has been an extremely frustrating experience. I’ve been trying for several days to pay my LIC policy online, and every single time I attempt to log in, I’m greeted with the same generic error message: “Apologies, we are experiencing a …" - Comment-iPad screen size
9
"times"
3 negative reviews mention this · 20% of all complaints
★★★★★ "Many Critical Features Missing. The app/website doesn’t alert you in a timely manner, of a bill when it is due. So they charge the customer a late payment penalty. Next, their UPI doesn’t work for NRI and Net Banking payment option results in time out error and they make …" - Areaem
📋 All 15 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Always shows technical error
Unable to change password
Worst service and worst app
Not allowing me to login with correct login credentials for Nri
Wrost login experience
This has been an extremely frustrating experience. I’ve been trying for several days to pay my LIC policy online, and every single time I attempt to log in, I’m greeted with the same generic error message: “Apologies, we are experiencing a technical issue. Please try one of the alternate login methods.”
None of the suggested alternatives actually work, which makes the message feel meaningless and unhelpful. For a service that deals with something as important as insurance payments, this level of unreliability is unacceptable.
There is no proper explanation, no clear resolution timeline, and no effective support provided. Customers should not have to struggle repeatedly just to complete a basic transaction. This issue needs urgent attention, and the system must be fixed to ensure a smooth and dependable user experience.
None of the suggested alternatives actually work, which makes the message feel meaningless and unhelpful. For a service that deals with something as important as insurance payments, this level of unreliability is unacceptable.
There is no proper explanation, no clear resolution timeline, and no effective support provided. Customers should not have to struggle repeatedly just to complete a basic transaction. This issue needs urgent attention, and the system must be fixed to ensure a smooth and dependable user experience.
Worst app
During password reset if there is an error we need to request OTP again and again, but in email it says OTP valid for 15 mins. While trying to pay premium with out login it says check internet connection. Worst experience
User experience and response time
It’s not intuitive and relatively slow compared to any other site
Below par
Such a low grade application. Email OTP received after more than 10 minutes and cannot change my password. Used same old PWD from last time and cannot login. Don’t know, how LIC is surviving with this kind of support
Always buffering
When I am trying to login always buffering.
Stupid portal
Doesn’t work most of the times.
App is keep on routing to App Store to install NRI version when it’s already installed and opened
I have installed the LIC Digital - NRI App from AppStore and when I tried to open it, the app is routing to App Store to install NRI app again ☹️
It’s a deadlock and unable to proceed further. This is a hindrance to claim my policy online.
Dear Team,
Please resolve and help here
It’s a deadlock and unable to proceed further. This is a hindrance to claim my policy online.
Dear Team,
Please resolve and help here
Clunky and not user friendly
Very clunky for use outside India. Hardly works!
Waste of time
Worst app I ever used.
Reviews also need to be submitted n number of times to get reflected here.
Reviews also need to be submitted n number of times to get reflected here.
Need to upgrade your website
Not good website
Not customer friendly.
Not customer friendly.
lic app is just embarrassing
you guys have more than 60% market share and still can’t make a decent app. most of the functions don’t works in the app and can’t even request any services without bugs in it . inspite of making billions of rupees you still can’t make a decent app which functions
Many Critical Features Missing
The app/website doesn’t alert you in a timely manner, of a bill when it is due. So they charge the customer a late payment penalty. Next, their UPI doesn’t work for NRI and Net Banking payment option results in time out error and they make you wait 30 minutes after each attempt even when it is their technical fault. The app times out while you’re actively working in it. It is very slow; every click makes us wait several seconds.
No return button to home
Clicked on apply lic card. Got an error . But still in the same page and no option to go back to home page. Close the app and reopen to go to home. The great design and testing team. Silly guys. Come on where are you still
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)