Review Insights · App Store
Lieferando.de
Takeaway.com Central Core B.V. · 20,123 ratings · ★ 4.7
4.7
★★★★★
20,123 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
32 negative reviews mention this · 46% of all complaints
★★★★★ "My voucher is not working. I spent over 100 euros last order and now knew vouchers and the old one doesn’t work :(" - mylki72
2
"service"
29 negative reviews mention this · 42% of all complaints
★★★★★ "Diese App ist Betrug.. Ich habe die Bestellung nie erhalten, obwohl sie als zugestellt markiert wurde; das Restaurant geht nicht ans Telefon, und der Kundenservice hält mich nur hin. Sie haben mein Geld gestohlen und mein Essen nicht geliefert." - AdeRok2
3
"delivery"
23 negative reviews mention this · 33% of all complaints
★★★★★ "App confirms delivery but order was never received.. Used this app twice. Never received my orders. Waist of time and money." - Med1879
4
"customer"
20 negative reviews mention this · 29% of all complaints
★★★★★ "Great concept, but poor issue resolution. I really appreciate having a delivery service like Lieferando, it’s convenient and easy to use, especially on busy days. However, I’ve had multiple experiences where items were missing or orders were incorrect. The biggest issue is that th…" - MissJudged
5
"food"
19 negative reviews mention this · 28% of all complaints
★★★★★ "The worst food delivery app. Multiple occasions food says delivered but not there, and guess what, no way to contact anyone. Absolutely never download this disgusting scam of an app if I could give 0 stars I would I hope one day they go out of business so nobody has to…" - Garg 27
6
"restaurant"
18 negative reviews mention this · 26% of all complaints
★★★★★ "Diese App ist Betrug.. Ich habe die Bestellung nie erhalten, obwohl sie als zugestellt markiert wurde; das Restaurant geht nicht ans Telefon, und der Kundenservice hält mich nur hin. Sie haben mein Geld gestohlen und mein Essen nicht geliefert." - AdeRok2
7
"customer service"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Nonexistent customer service. The restaurant I ordered from hadn’t even acknowledged the order one hour after I ordered. It was clearly not responding, but Lieferando’s customer service “AI” just repeated that cancellation is not possible and there’s nothing they can do…" - Jona.7482
8
"delivered"
13 negative reviews mention this · 19% of all complaints
★★★★★ "The worst food delivery app. Multiple occasions food says delivered but not there, and guess what, no way to contact anyone. Absolutely never download this disgusting scam of an app if I could give 0 stars I would I hope one day they go out of business so nobody has to…" - Garg 27
9
"refund"
13 negative reviews mention this · 19% of all complaints
★★★★★ "If you get your food is kind of up to chance. I ordered food waited for an hour they said they were on their way and gave it away to someone else when I tried to file for a refund they said there was nothing they could do so I wouldn’t recommend" - KT2929
10
"lieferando"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Great concept, but poor issue resolution. I really appreciate having a delivery service like Lieferando, it’s convenient and easy to use, especially on busy days. However, I’ve had multiple experiences where items were missing or orders were incorrect. The biggest issue is that th…" - MissJudged
11
"terrible"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. Terrible experience. Poor consumer support. Keep waiting and the only support i get a robot can only answer 2 questions with no copy and paste answer. Never again." - MuathS95
12
"support"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible. Terrible experience. Poor consumer support. Keep waiting and the only support i get a robot can only answer 2 questions with no copy and paste answer. Never again." - MuathS95
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Diese App ist Betrug.
Ich habe die Bestellung nie erhalten, obwohl sie als zugestellt markiert wurde; das Restaurant geht nicht ans Telefon, und der Kundenservice hält mich nur hin. Sie haben mein Geld gestohlen und mein Essen nicht geliefert.
App confirms delivery but order was never received.
Used this app twice. Never received my orders. Waist of time and money.
The worst food delivery app
Multiple occasions food says delivered but not there, and guess what, no way to contact anyone. Absolutely never download this disgusting scam of an app if I could give 0 stars I would I hope one day they go out of business so nobody has to interact with this abysmal failure of a company.
If you get your food is kind of up to chance
I ordered food waited for an hour they said they were on their way and gave it away to someone else when I tried to file for a refund they said there was nothing they could do so I wouldn’t recommend
Nonexistent customer service
The restaurant I ordered from hadn’t even acknowledged the order one hour after I ordered. It was clearly not responding, but Lieferando’s customer service “AI” just repeated that cancellation is not possible and there’s nothing they can do. With this kind of garbage service, this company is not going to survive. Absolute BS.
Scam
Scam. If I could leave negative stars I would. No customer support. Not even a trained bot.
No restaurant tracking or customer service
Using AI support is fine as long as a human can intervene.
App is Stealing people money
I have orderd via this app in Vienna, But money was deducted from my card 33 Euro and products were never delivered, order # J3V4MY, tried to reach to customer service but AI never connect you to people and I raised a request but never responded
Your AI contact is useless
The RyanAir of delivery services.
Food didn’t come
Still waiting for a refund
Fraudulent
Honestly at this point, Lieferando is a scam and I have reported the company to German consumer protection authorities (Verbraucherzentrale) and encourage others with terrible experiences to do the same. There is no actual customer service of any kind, when you get an email from support they will either do nothing, repeat the misinformation that led you to contact support in the first place and incorrectly announce (in their very first email, with zero input from you) that your issue has been resolved. Or they just cancel your order, again without asking you, then keep a chunk of the fees. The app claims that orders are delivered literally over an hour before they actually are. All of the estimated wait times should be at least doubled. You don’t receive a full refund because a chunk of the fees are not returned to you. At this point I’m shocked that they are still operating but it won’t be long.
The worst app
If anything goes wrong with your order their chat service is absolutely trash. I never can get help. It just repeats the same thing over and over again. Everytime I order something goes wrong with the delivery as well. Never ordering off this app again.
Bad
Not a very functional app, never received my order. Hard to communicate.
2 counts of no refunds in 1 week
Genuinely zero support exists for this platform. No one cares if your order arrived or someone else took it. Have been using this service for a long time but only faced problems with two orders not being delivered. Reached out and found out there is no support to answer the emails and no refunds either.
WOULD RATE 0 STARTS if I could
WOULD RATE 0 STARTS if I could
Customer service inexistent
This app doesn’t check the restaurants on the ratings allowing bad restaurants to take the money and don’t let you cancel the order if it passed the close of business, i have a ticket open and until the restaurant close it i cannot process the refund! And there is NO CUSTOMER SERVICE TO ASSIST! It’s a bott to manage the chat!
Unusable - not payment method available
I've been using this app no problem with my Apple Pay but suddenly today I am getting an error message when I go to check out - "sorry this payment method is not available, please try another". However none of the other payment methods work either.
Terrible scam
Ordered food never received it no notifications no updates no support
Horrendous
Their delivery person did not deliver what I ordered. After contacting the company and telling them that every front desk employee stated the delivery did not arrived, they refused to refund the order. Once you give them your credit card information and pay, don’t expect them to show up. I would at minimum advise no American to trust them.
They allow stores to steal money.
I had 3 different restaurants fail to deliver food. They said they needed more money or will not deliver. I tried to get a refund or credit. Lieferando said they could or give me a refund or credit, nor did they make the restaurant deliver the food. I lost money and food. Lieferando allows restaurants to scam you. DO NOT USE!!!!
Worst Delivery Service Ever
I ordered from a restaurant in Berlin. It was very delayed not great but it happens. The food was ready but Lieferando never dispatched a courier.
I tried to reach out to support but it's just an ai bot with the same 3 responses. I was in limbo for 90 minutes until the system finally cancelled.
I will never use this again. Stay away.
I tried to reach out to support but it's just an ai bot with the same 3 responses. I was in limbo for 90 minutes until the system finally cancelled.
I will never use this again. Stay away.
Fees
They're now charging a service fee. Not worth the money.
Really bad bug with timezone
If you try to remotely schedule food delivery for your family who may be in a different time zone, Lieferando totally messes it up. They don’t use the time where the food is located but use YOUR local time. Worse yet, there’s no indication whatsoever. My family is starving because of this.
DO NOT USE
The app will not tell you when something is delivered. It will sit on the being delivered stage. There is absolutely ZERO customer service or information given. Very clunky app and honestly not worth the hassle.
Update: developer responded to my comment here, but not the multiple requests placed on the app. And the response in here was to blame the restaurant. It’s seems the terrible customer service is a natural talent of this company lol.
Update: developer responded to my comment here, but not the multiple requests placed on the app. And the response in here was to blame the restaurant. It’s seems the terrible customer service is a natural talent of this company lol.
your user interface....
.... had become very complicated.
there's absolutely no ease of user anymore
please simplify options again
thanks
there's absolutely no ease of user anymore
please simplify options again
thanks
Terrible delivery system
I’ve done food delivery in multiple countries around the world and this has been the worst one so far. First night I waited an hour for my delivery then it was canceled. Second night they never updated her my order was out for delivery, so I was unaware when they arrived. There is no way for them to message within the app which is crazy. Only via phone and my phone is an international number so I could not be reached in time. I was still charged. I would likely be using this most nights over the month. Unless they make it right, I am completely done with this service.
New app is garbage
Unintuitive and worse functionality.
Where is my „order again“ button?
Fix the app.
Where is my „order again“ button?
Fix the app.
Wegbleiben
Essen bestellt, kommt nicht an und man kann dann natürlich nur ne email schicken
Really bad
Worst delivery UI I’ve ever seen. Absolutely no excuse as a business to have that so bad.
Lieferando is no help with the wrong order
Lieferando adds on service charges to handle your order, but when something is delivered incorrectly they’re no help and tell you to contact the restaurant directly. Save the time and skip the middleman, don’t let Lieferando cover for bad restaurants.
Transaction Charge
Be careful, they added a transaction charge quietly for payments with Apple Pay.
RUN AWAY
The WORST customer service out there. I had an order get confirmed as delivered and received… funny thing is, I never got my order! I even requested to be met at the front of my building… I was never called nor contacted.
I reached out to the company via email and chat in the app and they told me that they saw the order as delivered (the email response) and that I needed to contact the restaurant myself to have them approve a refund (the chat). I was on a vacation. I don’t know the restaurant. I do not want this hassle.
I’m disgusted with this response. For all I know, the driver took the food and ran. Deleting the app and encouraging you to use ANYTHING else for your food delivery needs.
I reached out to the company via email and chat in the app and they told me that they saw the order as delivered (the email response) and that I needed to contact the restaurant myself to have them approve a refund (the chat). I was on a vacation. I don’t know the restaurant. I do not want this hassle.
I’m disgusted with this response. For all I know, the driver took the food and ran. Deleting the app and encouraging you to use ANYTHING else for your food delivery needs.
Don’t use
Order never arrived, do NOT use this service. It’s a scam.
Incredibly terrible app, no delivery notification and they take no responsibility
Ordered through them and was giving me a countdown, said 12 minutes so I headed downstairs as it was to my hotel and I said I would meet them outside to make it easier. Then app just said ‘arriving soon’ and I waited for over 30 minutes with no updates. Over an hour later it still says it’s arriving soon still. 2 hours after I order (delivery was 15-40 min estimate) I get a message asking if I enjoyed the food. I contact customer service and they say it was delivered an hour ago and they couldn’t find me so left at hotel reception. I went there and they said it came maybe 30 minutes ago, and I was sent no notification or called as the app and restaurant both had my number. Customer services tells me ‘they did their job’ and to contact the restaurant, I said I paid them and not the restaurant, he says ‘no, you paid then through us’, this is a lie as it is not the restaurant name on my credit card bill. Then he ended the chat and wouldn’t answer my other questions. Absolutely awful.
Not Usable for Hearing Impaired
No one reads my notes that show I can't hear.
Niemand liest meine Notizen, aus denen hervorgeht, dass ich nicht hören kann.
Niemand liest meine Notizen, aus denen hervorgeht, dass ich nicht hören kann.
Unreliable app, no way to escalate issues
EDIT: Lieferando has stolen €36 from me. I ordered a burger and they took the money from my account, but never confirmed the order. Since they provide NO way to escalate issues, this bug is simple theft. I will never use this service again, and have reported them to Apple for fraud.
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Good selection of food, but delivery is often HOURS late, and Lieferando does not make it possible to do anything about it.
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Good selection of food, but delivery is often HOURS late, and Lieferando does not make it possible to do anything about it.
Never received food
Yikes, first order i place and i never received the food. Traveling in Germany for work and i downloaded and ordered. My cc statement has the charge. I sent a message to help center stating i didnt receive my food. Whats weird is after sending the message my order vanished from the app. A real coincidence huh? Take my money, i wait an hour after expected delivery time, i complain and the record of my order vanishes from app. Luckily, i took a screenshot earlier.
Horrible service
It is slow, expensive and there is minimum amount of order to be made. If your delivery is late or lost there is no way to make a complaint
Program freezes at special instructions
As soon as you go into the screen to special instructions the app freezes and doesn’t allow you to continue with your order. Has happened every time now
Horrible Service
Food as not delivered for 2 hours and when I reached the customer service, they just said can’t do anything and ended the chat.
The worst delivery company!!!!
They can’t deliver a simple order from McDonalds even in 3 hours! Every 10 minutes adding another 50 minutes “wait time”!!! Never again!!!
Absolutely garbage app
Terrible service, cancels orders with no push notifications or emails or anything… happened a dozen times easily. Will never use again - go with Foodora.
Ewige Lieferzeiten (2 STD) ohne Stornomöglichkeit
Essen am Abend bestellt,, Restaurant ist bereit, aber keine Lieferando Fahrer frei. Will man auf Essen, dass man am Abend bestellt, bis 22:30 Uhr warten? Keine Möglichkeiten mit dem Kundendienst zu sprechen oder zu stornieren. Total unakzeptabel!!!! Besser bei den Wettbewerbern Uber Eat oder Wolt bestellen - die kriegen es irgendwie hin
DO NOT USE THIS APP they will steal your money
MULTIPLE times we have tried ordering using this app, and every time our food has NEVER ARRIVED and was never even made, yet they still charged us. They suggest we call the restaurant, which we do, and they don’t answer. Then they call the restaurant for us, they still don’t answer. Then they say they will not refund us… for FOOD NEVER DELIVERED! We never even received a text or notification the food was on the way. Sometimes even 8 hours later the app would say “Your order will arrive shortly”. At this point they owe us at least 70€. Horrible horrible app and company, DO NOT USE.
Schrecklich und unfair
Wir haben über diese App bestellt und das Essen ist nie angekommen. Das Restaurant sagte uns, wir sollten die App wegen des Problems kontaktieren und weigerte sich zu helfen. Wir haben die App kontaktiert und nie etwas gehört. Es ist schrecklich und sie haben im Grunde unsere 28 Euro gestohlen.
Worst delivery service and customer service I experienced in my entire life
There is no customer rights with this application. After getting your money and confirming the order, they turn your food experience into a nightmare. Cant count the number of times I had an issue with my order and let go because they made it difficult to contact customer support, or even worse. You can make the effort to contact them but then end having no response or robotic answers with failure to understand the issue and unwillingness to solve it. Keep all this aside, my latest experience was really HORRIBLE and had me decide that I will not use this app ever again even if it was the only option. (Normally I only use it only when the restaurant I want is not on the other apps anyway ).
So I ordered from a restaurant and after my order got accepted and paid I got a call from the restaurant saying my main dish was not available and they offered to replace it with something else. I told them clearly NO. If you do not have my order please cancel the full order!! I also contacted liefernde on chat service and explained what happened. The response was we cannot cancel! The order is on the way and they ended that chat! I recieved food that was entirely different from what I ordered and they did not bother responding to my emails of complain! Can you imagine ordering something and getting something else without having the right to claim them wrong? I highly DO NOT RECOMMEND IT.
So I ordered from a restaurant and after my order got accepted and paid I got a call from the restaurant saying my main dish was not available and they offered to replace it with something else. I told them clearly NO. If you do not have my order please cancel the full order!! I also contacted liefernde on chat service and explained what happened. The response was we cannot cancel! The order is on the way and they ended that chat! I recieved food that was entirely different from what I ordered and they did not bother responding to my emails of complain! Can you imagine ordering something and getting something else without having the right to claim them wrong? I highly DO NOT RECOMMEND IT.
Frequently have orders cancelled after hours of waiting
More than half my orders are cancelled (usually about an hour AFTER they were supposed to be delivered), and the orders that are delivered are always late. Lieferando customer service is horrible.
Scam
This app is a scam. My order never arrived. When I called the restaurant the number was disconnected. When I call the app's customer service line that number was also disconnected.
don’t download!!! choose wolt instead
i rarely write reviews, but this app is just horrible. my order was cancelled just 5 minutes before the expected delivery time without any explanation (and i scheduled the delivery in advance). this was my first time ordering from lieferando. there was zero customer support about this, and in general. you can only write a form that barely gets you a reply, which takes forever. furthermore, the app is incredibly buggy. Awful. i never had those issues with wolt, and i highly advise you to opt for other courier / delivery apps.
HORRIBLE
one of the worst food delivery services I’ve ever used. Ordered delivery through their website and went outside when the website notified that my food was delivered. Received no phone calls from anybody and when I went outside there was no food anywhere surrounding the building. Then called the store I ordered from and they sent out a new order. The second order did not arrive as well and did not receive a tracking number or anything. Then asked for a refund for the food I didn’t receive and was told that it was not possible because the food had been delivered and they had tried to call me multiple times. Then proceeded to show them proof of my phone log that showed no missed calls and was told this wasn’t enough proof to qualify for a refund. I double checked to see if I put the address and phone number in correctly and I had. Worst part is they can provide no proof of trying to call me or where the order was dropped off outside of my building. Truly one of the worst experiences I’ve ever had with a business and the utter lack of care I received as a repeat customer is very disappointing. Being blamed for their mistake as well is completely upsetting and I cannot believe I am expected to pay for a service I never received. Will never be ordering from them again and would recommend anybody who wants to order through this service to RUN AWAY.
Terrible service
We have had multiple attempts to try to use this app with failed luck. We never get our order on time and the app never correctly shows where the driver is. If there were better options we wouldn’t ever use this service but unfortunately they all are about the same terrible service
+ 19 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)