Review Insights · App Store
Liftoff - Ranked Gym Workouts
GymBros Inc. · 82,109 ratings · ★ 4.8
4.8
★★★★★
82,109 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
11 negative reviews mention this · 41% of all complaints
★★★★★ "Will not notify or refund you after free trial. Just dropped $43 on this because it failed to notify me that my free trial was ending and it renewed me for a year. Apple will not refund you." - Kentuckyarch
2
"trial"
9 negative reviews mention this · 33% of all complaints
★★★★★ "Will not notify or refund you after free trial. Just dropped $43 on this because it failed to notify me that my free trial was ending and it renewed me for a year. Apple will not refund you." - Kentuckyarch
3
"refund"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Will not notify or refund you after free trial. Just dropped $43 on this because it failed to notify me that my free trial was ending and it renewed me for a year. Apple will not refund you." - Kentuckyarch
4
"free trial"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Will not notify or refund you after free trial. Just dropped $43 on this because it failed to notify me that my free trial was ending and it renewed me for a year. Apple will not refund you." - Kentuckyarch
5
"year"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Will not notify or refund you after free trial. Just dropped $43 on this because it failed to notify me that my free trial was ending and it renewed me for a year. Apple will not refund you." - Kentuckyarch
6
"workout"
5 negative reviews mention this · 19% of all complaints
★★★★★ "only if you need weekly alert. This helps if you do need that daily/weekly reminder to get up and work out, but the app itself is a little clunky to operate and some of the exercises are under very specific names. No skullcrusher but you have “lying tricep extension” ???…" - Ribwings
7
"went"
5 negative reviews mention this · 19% of all complaints
★★★★★ "only if you need weekly alert. This helps if you do need that daily/weekly reminder to get up and work out, but the app itself is a little clunky to operate and some of the exercises are under very specific names. No skullcrusher but you have “lying tricep extension” ???…" - Ribwings
8
"charge"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Good app, but a scam. Overall it’s a cool app, but when I took the free trial it said it would notify me 2 days before I was charged. Luckily I caught it in time, but only when I noticed that there was a pending charge on my account. Yes, I had push notification…" - Mark J Davis
9
"account"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Good app, but a scam. Overall it’s a cool app, but when I took the free trial it said it would notify me 2 days before I was charged. Luckily I caught it in time, but only when I noticed that there was a pending charge on my account. Yes, I had push notification…" - Mark J Davis
10
"cancel"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Caution: $29.99 versus $79.99. Heads up before you subscribe to Liftoff! I paid full price $79.99 only to find out the very next day that a friend signed up, went to cancel during checkout, and got offered the exact same subscription for just $29.99. Same plan, less tha…" - SippinBourbon
11
"full"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Caution: $29.99 versus $79.99. Heads up before you subscribe to Liftoff! I paid full price $79.99 only to find out the very next day that a friend signed up, went to cancel during checkout, and got offered the exact same subscription for just $29.99. Same plan, less tha…" - SippinBourbon
12
"subscription"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Caution: $29.99 versus $79.99. Heads up before you subscribe to Liftoff! I paid full price $79.99 only to find out the very next day that a friend signed up, went to cancel during checkout, and got offered the exact same subscription for just $29.99. Same plan, less tha…" - SippinBourbon
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Glitch
Every time I open the app it shows a friend that I haven’t added no matter what I do
Very anti-machine
If you dont use actual weights dont even bother with this app
Will not notify or refund you after free trial
Just dropped $43 on this because it failed to notify me that my free trial was ending and it renewed me for a year. Apple will not refund you.
only if you need weekly alert
This helps if you do need that daily/weekly reminder to get up and work out, but the app itself is a little clunky to operate and some of the exercises are under very specific names. No skullcrusher but you have “lying tricep extension” ??? Also I imported my data from Hevy just for it to delete all my imports after I logged a new workout. So my “ranks” went back to grayed out.
Trash
You have to pay for this garbage. I just wanted to check my rank and also a bunch of this stuff is stupid. The taking a picture of your food doesn’t work because you can hide stuff underneath it’s so stupid. Trash app don’t download it
jus let me unsubscribe dude
just let me unsubscribe you money hungry losers god
Caution: $29.99 versus $79.99
Heads up before you subscribe to Liftoff!
I paid full price $79.99 only to find out the very next day that a friend signed up, went to cancel during checkout, and got offered the exact same subscription for just $29.99. Same plan, less than half the price.
I reached out to support hoping they’d make it right, but they refused to do anything or respond even after I explained what happened. Pretty frustrating when someone gets a better deal 24 hours later with zero effort.
Here’s the trick: When you go to subscribe, start the process like you’re going to sign up then back out. A pop-up should appear offering you the discounted rate of $29.99. Don’t pay full price if you don’t have to.
Just trying to save you from the same headache. You’re welcome! 😅
I paid full price $79.99 only to find out the very next day that a friend signed up, went to cancel during checkout, and got offered the exact same subscription for just $29.99. Same plan, less than half the price.
I reached out to support hoping they’d make it right, but they refused to do anything or respond even after I explained what happened. Pretty frustrating when someone gets a better deal 24 hours later with zero effort.
Here’s the trick: When you go to subscribe, start the process like you’re going to sign up then back out. A pop-up should appear offering you the discounted rate of $29.99. Don’t pay full price if you don’t have to.
Just trying to save you from the same headache. You’re welcome! 😅
Payment
You guys said you will remind me before my free subscription ends and yall js took money from my card smh
Waiting on a refund
I’ve tried to communicate through email about a pending charge on my account and no one is replying back to me
Why do you force me to subscribe
You force me to subscribe when I haven’t even tried the product yet. I get I can cancel but I want to try it out first. Sorry I’m deleting this app. Looks cool but I don’t care to find out any more with a company who FORCES you to subscribe before even seeing anything
Scammers
If you sign up for the free trial and forget to cancel they WILL charge you for the FULL year subscription. Do not recommend.
Long set up just to make you pay
Yet another app with a long “collect all my data and then hit you with the payment screen”. Id rather just use gymstro.
Audio
Can not mute the audio. There is a sound when you start/end a workout and when you track a set. These sound queues cannot be muted and will play through your phones “silent mode”.
Can’t make an account
I was very excited to try this app and then I went through the whole thing and set up the free trial, then couldn’t make an account went through the whole thing again couldn’t make one, updated the app and still couldn’t make an account. I wouldn’t have cared to leave a review but the fact I can set up a free trial without an account is ridiculous and if I’m charged I expect every refund possible
Bad app
Overall it doesn’t seem like a bad app but it’s so confusing to know how to cancel your 7 day free trial. I tried asking support but I still am yet to hear back on how to cancel it or even see if it was activated.
Be careful with cancellation
I used the free pro upgrade for a week and while it was nice, I will not be able to work out in the gym enough for it to be worth the money. So the day my trial was set to end I cancelled and it charged me for a full year. I tried to get a refund and even though I was still on the trial end date was told that I was not eligible for a refund.
I’ll use it when I can but definitely will not be renewing again at any point in the future after this.
I’ll use it when I can but definitely will not be renewing again at any point in the future after this.
Waste of time
You can make workout schedules easy but has useless pop ups and to use any of the interesting features like seeing what your ranks are for specific muscles you have to pay. If you want this for free get a better app with less pop ups.
Total Scam
I did the 3$ for 1 month for pro trail and when I logged in they never gave me pro and im still on the free version
Spam
Spams me with the purchase thing ever second I click off of it and it shoots back onto my screen
Can’t even log in
I tried multiple times to make an account and i cant even make one.
Scam
They will charge you for the full year without consent and the. When they offer you a discount instead of a partial refund they charge you again! SCAM!!!
Good app, but a scam
Overall it’s a cool app, but when I took the free trial it said it would notify me 2 days before I was charged. Luckily I caught it in time, but only when I noticed that there was a pending charge on my account. Yes, I had push notifications on.
Unblockable
Every time I open my app, I receive a friend request from a stranger with the sketchiest profile. Whoever and whatever this is doesn’t matter. I can’t complete a workout or check off a set without hitting “Block user” on the same shady non-user.
Used to love this app, disappointed in it these days.
Used to love this app, disappointed in it these days.
Buggy + lack of supported exercises
At first it looked like a good app and one of its best features was its design. It was comparable to Duolingo.
However, it was a buggy mess. The app wouldn't necessarily freeze, but it would prevent me pressing certain buttons unless I exited out of the app. I restarted the app probably a dozen times until i gave up.
In addition, i found it hard to navigate. I just wanted to track my PRs, but it forced me to track my whole workout, which i didnt want to do.
The app also forced me to get a free subscription. I couldnt opt out of it. I mean, It sounds good, but If i didnt manually cancel this subscription, i would have to pay $80 once the trial ends.
The app is also only good for powerlifting, not for general athleticism. I dont want to just track my deadlift or bench press- I want to be able to track my 2 mile runs or 800m intervals, but in this app, it isnt possible.
They also dont account for the fact that the weights on the machines could be different. For example, i could do 130 lb pec flies in one gym and then 180 at the one at planet fitness.
Also, many exercises do not have the ability to give your rank. This is fine, but at least LET me track my PR for the exercise. For example, the plank. I have a 6min plank that i am rly proud of, but I cant even enter my plank time in this app.
Thats about it for this rant. Ill give a 2 star since the design of the app looks nice (even though its hard to navigate)
However, it was a buggy mess. The app wouldn't necessarily freeze, but it would prevent me pressing certain buttons unless I exited out of the app. I restarted the app probably a dozen times until i gave up.
In addition, i found it hard to navigate. I just wanted to track my PRs, but it forced me to track my whole workout, which i didnt want to do.
The app also forced me to get a free subscription. I couldnt opt out of it. I mean, It sounds good, but If i didnt manually cancel this subscription, i would have to pay $80 once the trial ends.
The app is also only good for powerlifting, not for general athleticism. I dont want to just track my deadlift or bench press- I want to be able to track my 2 mile runs or 800m intervals, but in this app, it isnt possible.
They also dont account for the fact that the weights on the machines could be different. For example, i could do 130 lb pec flies in one gym and then 180 at the one at planet fitness.
Also, many exercises do not have the ability to give your rank. This is fine, but at least LET me track my PR for the exercise. For example, the plank. I have a 6min plank that i am rly proud of, but I cant even enter my plank time in this app.
Thats about it for this rant. Ill give a 2 star since the design of the app looks nice (even though its hard to navigate)
Didn’t remind me of payment
Said it would notify me when trial ended but it did not. I happened to catch the charge by pure chance before it went through. Otherwise great app, but that is unacceptable.
Poor poor performance for battery
This app is a cutsie way to gamify workouts, it’s fine if you’re into that.
But it is a voracious battery hog, over the past 3 devices I’ve had iOS and android this app while in use will eat up the entire life of it, from 100 to nearly 0, with no other apps, no music, no video, no wearable or health apps running at the same time.
It is a glorified checklist and timer, and somehow we can’t optimize this?
But it is a voracious battery hog, over the past 3 devices I’ve had iOS and android this app while in use will eat up the entire life of it, from 100 to nearly 0, with no other apps, no music, no video, no wearable or health apps running at the same time.
It is a glorified checklist and timer, and somehow we can’t optimize this?
Good but
Good app but I feel a little cheated because it offered me $29.99 for the year and then it went up to $79.99 and I didn’t get the notification before free trial ended so I’m stuck with that bill and I immediately cancelled so I need a refund since I cancelled it already and no one has gotten back to me
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)