Review Insights · App Store
Little Caesars Pizza
Little Caesar Enterprises, Inc. · 788,088 ratings · ★ 4.8
4.8
★★★★★
788,088 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"pizza"
24 negative reviews mention this · 55% of all complaints
★★★★★ "Not satisfied. My supreme pizza wasn’t a supreme and when I ordered online I was getting a notice I’d get a free pizza because my order was over $25. My order was $53.74. I didn’t get no free pizza." - Yvonne Enriquez
2
"order"
14 negative reviews mention this · 32% of all complaints
★★★★★ "Not satisfied. My supreme pizza wasn’t a supreme and when I ordered online I was getting a notice I’d get a free pizza because my order was over $25. My order was $53.74. I didn’t get no free pizza." - Yvonne Enriquez
3
"ordered"
11 negative reviews mention this · 25% of all complaints
★★★★★ "Not satisfied. My supreme pizza wasn’t a supreme and when I ordered online I was getting a notice I’d get a free pizza because my order was over $25. My order was $53.74. I didn’t get no free pizza." - Yvonne Enriquez
4
"cheese"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Cashonza. I ordered the supreme pizza and it was missing the peppers and the onions. My cheese pizza was under cooked! Cashier was on his phone while people were waiting." - casgonza
5
"didn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Not satisfied. My supreme pizza wasn’t a supreme and when I ordered online I was getting a notice I’d get a free pizza because my order was over $25. My order was $53.74. I didn’t get no free pizza." - Yvonne Enriquez
6
"bread"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Old food. I ordered online and wanted my Pizza and bread sticks cooked fresh and they weren’t!!! I didn’t even eat it because it was nasty!" - Stevieeo
7
"service"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Dev. I went to pick up the pizza that I had ordered. The manager had left. They had fired somebody sent another girl home cause it was time for her to get off. There was one young guy in the back. He said he didn’t have any pizzas in the oven e…" - Poohlady62
8
"wrong"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible decision. Me and my wife ordered a cheese pizza with stuffed crust simple right? No way they could mess that up! We were wrong the whole middle of our pizza was burnt and the bottom was burnt" - Moecheeto
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not satisfied
My supreme pizza wasn’t a supreme and when I ordered online I was getting a notice I’d get a free pizza because my order was over $25. My order was $53.74. I didn’t get no free pizza.
Ordered stuff crust
Ended up getting regular pizza
Old food
I ordered online and wanted my
Pizza and bread sticks cooked fresh and they weren’t!!! I didn’t even eat it because it was nasty!
Pizza and bread sticks cooked fresh and they weren’t!!! I didn’t even eat it because it was nasty!
Cashonza
I ordered the supreme pizza and it was missing the peppers and the onions. My cheese pizza was under cooked! Cashier was on his phone while people were waiting.
Dev
I went to pick up the pizza that I had ordered. The manager had left. They had fired somebody sent another girl home cause it was time for her to get off.
There was one young guy in
the back. He said he didn’t have any pizzas in the oven even though that’s what my app said that step it was and that he was not making one! That he had made one earlier like the one I wanted and I could take that one if I wanted it? If not, Janet, the lady upfront was the nicest thing about the visit! She tried to tell him that she knew me and if I said I had ordered it I had I even had it on my phone!!! Terrible service and I would like a refund, please!
There was one young guy in
the back. He said he didn’t have any pizzas in the oven even though that’s what my app said that step it was and that he was not making one! That he had made one earlier like the one I wanted and I could take that one if I wanted it? If not, Janet, the lady upfront was the nicest thing about the visit! She tried to tell him that she knew me and if I said I had ordered it I had I even had it on my phone!!! Terrible service and I would like a refund, please!
Over cooked/Reheated pizza.
The pizza seems as though they stick them back in the oven to reheat.
Dried out cheese and pepperoni’s. Dried out Pizza’s, Very disappointing!! CHECK YOUR PIZZA”S!
Dried out cheese and pepperoni’s. Dried out Pizza’s, Very disappointing!! CHECK YOUR PIZZA”S!
Rude
Simply rude.
Disappointed with service
I called to ask a question about order and no one ever answered the phone I had to come pick up order for them. To to assist
Poor customer service
I ordered pizza. I came to pick it up. The girl at the front register has a bad attitude. She seems like she don’t wanna be here. I’m sure she’s a manager as well. I asked her if I could purchase ranch she told me wait. Let me drop my money I said OK. She called another employee from the Back and asking him about his next week ‘s schedule not worried about the customer standing there waiting to purchase and then when I told her she has poor customer service she tells me do a review instead of apologizing, her name is
Genevieve A. So I am doing a review just like she asked. I hope you guys do something about this because this is not the first time she have done this.
Genevieve A. So I am doing a review just like she asked. I hope you guys do something about this because this is not the first time she have done this.
AI slop
They use AI. As someone who lives close to one of these AI centers I will not support this company anymore unless it changes.
You have peppers or cheese?
Sorry we don’t
Producto faltante
Faltó producto pedido llegó incompleto
My order
I ordered a pizza with pepperoni and ham, it has 3 small pieces of ham
Non helper
Parker is the name of one of the workers there. He was not helping at all! He was yawning and walking around in circles pretending to count the Pepsi sodas like 5 times. The older Hispanic lady was hauling butt taking customers order and running back to make the pizzas then prepare them to get them to their buyer.
a disaster
The pizza was cold and had hardly any cheese, and the Crazy Bread was hard, tasteless, and lacked garlic flavor.
Portal Order
I placed a portal order within the app and once I arrived to pick up my order after saying it was complete, they had not ever even made it! Wasted my time so I went to Pizza Hut… they do not tell me my order is complete when they haven’t even made it!
Getting overcharged for Meal deal.
This app has a serious flaw and is overcharging people. I never caught it till today. If you order a meal deal plus soda. It charges you the meal deal (drink and 1/2 deep dish) then charges you again for a soda. So before tax it’s 9.50. I did this without thinking and I’ve been charged extra dollars. Screen shot for proof.
Promo/Deals
I’ve been noticing they’ve been offering less and less promos/deals on the app and the ones they do offer seem worse. Then I opened the app to see $5 Pepperoni/Cheese Pizzas, Only with Amazon Prime, beyond parody. At this point I’m better going to Dominos or Papa John’s with how horrible their deals are with the added insult of the “Locked Deals” that they’re now pulling.
Waiting time
It tells me 15 minutes for my pizza to be ready and I waited about 45minutes
Webberoni
Very disappointed in the way my pizza looked
Gift cards
While there pizza is good, especially the deep dish. I cannot not get over the fact that they continue to purposely refuse to allow gift cards through the app. They do that so you can’t get the deals because they only work on the app or online where gift cards also can’t be used.
Terrible decision
Me and my wife ordered a cheese pizza with stuffed crust simple right? No way they could mess that up! We were wrong the whole middle of our pizza was burnt and the bottom was burnt
Missing item
Everytime I order crazy bread I get one without the sauce.
Pizza cold
Not hot like box advertising
Broken app
It took me 30 minute to order a pizza. The app doesnt allow you to submit order.
Flavored Crust Option
Parmesan crust should be an option to choose in the online menu
This app sucks
Tried to order with my card works perfectly fine app just refuses to let me pay f this app.
No cheese sauce option with crazy bread
I normally get the marinara exchanged for cheese but now you can’t order it on the app and was told I can’t get it exchange. I have to pay extra sauce.
Pretzel Pizza
Ordered Pretzel pizza and got the standard crust with salt on it. I said something to the cashier her reply was we didn’t think it looked like pretzel crust either. I told her it wasn’t and she replied whatever you say. I don’t understand why they offer pretzel pizza in the app if they don’t have the actual product to serve.
Awful customer service
Pasadena always gets orders wrong terriblw
Location Tracking Sucks
Little Caesars sent me on a wild goose chase because I was wrong to assume that the first recommended location would be the one closest to me (I mean why would I think that, right?) So, I ended up going to the wrong location (one 8 min away) to find this out, and then I had to go to the one on the opposite side of town that is 16 min away from my home (why was it the first one in my recommended list?!). What would have been a 20 min round trip became an hour-long excursion for one freaking pizza. Thanks Little Caesars!
Delivery wrong address!
I had a horrible experience. My order was delivered to the wrong address. I will never have you guys deliver me pizza again since you use DoorDash and they are awful.
This place sucks
35 minutes for a pizza and no sauce for crazy bread
Less stars if possible
An order of eight items, I received three
Prime customer discount
they bait you in with an offer of a $5 large pizza for prime membership then doubt give you the discount. little ceasers is just another scammer 🙄
Piece of junk
I’ve tried to use this app over and over again and it literally never works. It never lets me order no matter what little caesars I try to order from
My pineapple was bad. I think the pineapple was expired.
Eh
Disappointed
Normally you guys hit it out of the park. Unfortunately, you blew it today. My order was inaccurate, and poorly made. It seems like it was made hours before I ordered it. My friend had to order from somewhere else for our dinner.
No es lo que uno pide
Casi nada de ingresientes.
Worst service
All employees look miserable to work there. No greeting no communication no eye contact. No structure.
Attalla , Al Best Pizza Place Ever !!!
So I’ve been a loyal customer of this place for almost two years,,, it’s awesome!! Best staff the Best Pizza !!! Sara is one of my favorite managers but they have a lot of team members that are great , just wanted to let y’all know if you don’t like the pizza where you live ,, totally worth the drive !!!! Love Jess Mae
Update 6/18/26
Still loving Sara and Anna and Ben-je Ff another year :) still best pizza in Etowah Al
Update 6/18/26
Still loving Sara and Anna and Ben-je Ff another year :) still best pizza in Etowah Al
Amazon code thing doesn’t work
My wife tried the Amazon prime code thing a. Umber of times. Didn’t work. So annoying. Left us both frustrated and annoyed. Bought something else for dinner.
Wrong pizza
Ordered cheese sauce and got a pizza with red sauce
Promo with Amazon Prime not working
The promo for the $5 pizza doesn’t work. Waste of time. I went to the Little Caesars location, and they were no help.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)