Review Insights · App Store
Lloyds Mobile Banking
Lloyds Banking Group · 19,571 ratings · ★ 4.9
4.9
★★★★★
19,571 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
5 negative reviews mention this · 23% of all complaints
★★★★★ "I am disappointed. I would give it zero stars if i could Because its the worst bank ive ever come across I registered and after a few days i received my activation code only for me to try it on and it didnt work then now my acct isnt working at all Im highl…" - Marywkjr
2
"give"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I am disappointed. I would give it zero stars if i could Because its the worst bank ive ever come across I registered and after a few days i received my activation code only for me to try it on and it didnt work then now my acct isnt working at all Im highl…" - Marywkjr
3
"useless"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Useless bank. Worst customer service I have ever dealt with." - solipse.
4
"doesn"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Credit card. Im out of the country working. I’ve tried twice now to cancel my credit card on the app but it doesn’t happen. It’s very frustrating." - Completely Useless App22675
5
"while"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Poor performance. Very poor app, always error while operating" - Gayathri Pillai
6
"iphone"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Registration process does not work. With the app on an iPad and on an iPhone 12, the regustration process requires receiving an automated call saying or typing in the numbers displayed on the app. The phone call, received on an iPhone 12, did not come in through the standard…" - whateyesarethese
7
"keyboard"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Registration process does not work. With the app on an iPad and on an iPhone 12, the regustration process requires receiving an automated call saying or typing in the numbers displayed on the app. The phone call, received on an iPhone 12, did not come in through the standard…" - whateyesarethese
8
"terrible"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible service. While the app is ok as far as banking apps in the UK go, it is impossible to get any help when you need it. They offer a mess engine service via the app, which is advertised as the only way to contact the bank if not by phone, however unles…" - ----------------------1,;()74$
9
"paste"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Really?!?. This app is a joke. The whole experience is fairly terrible. Can’t copy-paste username or password, the whole screen is the wrong resolution, the keyboard doesn’t even show letters in the proper case - and all that is before you even get lo…" - Asyetavailablenickname
10
"password"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Really?!?. This app is a joke. The whole experience is fairly terrible. Can’t copy-paste username or password, the whole screen is the wrong resolution, the keyboard doesn’t even show letters in the proper case - and all that is before you even get lo…" - Asyetavailablenickname
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hopeless
Incompetent time wasting in short a disgrace
Constant unnecessary forced updates
There are constant unnecessary mandatory updates that fix basically nothing but prevent me from accessing the app at key times.
Nothing intuitive about this app
Very poor usability
I am disappointed
I would give it zero stars if i could
Because its the worst bank ive ever come across
I registered and after a few days i received my activation code only for me to try it on and it didnt work then now my acct isnt working at all
Im highly disappointed
as i had higher expectations
Because its the worst bank ive ever come across
I registered and after a few days i received my activation code only for me to try it on and it didnt work then now my acct isnt working at all
Im highly disappointed
as i had higher expectations
Credit card
Ask for secured credit card to the banker. He/she had no idea
Useless bank
Worst customer service I have ever dealt with.
Credit card
Im out of the country working. I’ve tried twice now to cancel my credit card on the app but it doesn’t happen.
It’s very frustrating.
It’s very frustrating.
Poor performance
Very poor app, always error while operating
Registration process does not work
With the app on an iPad and on an iPhone 12, the regustration process requires receiving an automated call saying or typing in the numbers displayed on the app.
The phone call, received on an iPhone 12, did not come in through the standard phone app and did not accept keyboard input, the voice recognition did not recognize speech (not something I normally have a problem with). It’s a cumbersome process in the first place and useless if it can’t accept input.
The phone call, received on an iPhone 12, did not come in through the standard phone app and did not accept keyboard input, the voice recognition did not recognize speech (not something I normally have a problem with). It’s a cumbersome process in the first place and useless if it can’t accept input.
Leaves un-deletable notification number
I’ve deleted the app, tried everything I could find on the internet and I can’t get the notification to go away. Googling this appears to be something maintained by the app rather than iphone. Very unfortunate.
Error Codes
I regularly receive error codes while trying to log into my account
Dreadful app
I have had this App a few years now and it is very unreliable and frustrating to use. It keeps crashing, takes ages to load sometimes and finally I have to give up and go online to get my tasks completed. They need an update badly.
Worst bank ever
Lloyds bank and its services have always been well below par and this app matches it
Terrible service
While the app is ok as far as banking apps in the UK go, it is impossible to get any help when you need it. They offer a mess engine service via the app, which is advertised as the only way to contact the bank if not by phone, however unless your query is very basic and can be answered by the bot, don’t expect to have it solved. No response from multiple requests.
App won’t even open...
Idk if it’s the latest version of iOS but the app can’t even open. It loads and then immediately shuts. I would give it zero stars if possible. How do the developers not know their app can’t even open and it’s been WEEKS?! Ridiculous.
No dedicated iPad version
Really....??? Does any reputable forward thinking bank think that providing an iPhone app for iPad users is going to go down well. Uninstalled as soon as I saw it.
Really?!?
This app is a joke. The whole experience is fairly terrible. Can’t copy-paste username or password, the whole screen is the wrong resolution, the keyboard doesn’t even show letters in the proper case - and all that is before you even get logged in!
Unable to paste passwords
Terrible if you have a complex password managed though a password manager.
Useless
You'll hate this app so much. Not only can you not paste passwords into it (e.g. from a secure password app) BUT the keyboard doesn't have the full complement of special characters, so if your password has - for example - a # in it, you'll never be able to login.
UI is getting worse
The UI is becoming increasingly unattractive, first losing the signature icon and now featuring excessively thin number fonts.
Mr
The new update looks ugly. Whoever designed the interface should change it back to what we used to have please!!!
Sending money
Sending money,the receiver usually do not receive on time when I make use of my app
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)