Review Insights · App Store
Loog Guitar
Loog Guitars, LLC · 4,991 ratings · ★ 4.6
4.6
★★★★★
4,991 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"guitar"
11 negative reviews mention this · 50% of all complaints
★★★★★ "Very Buggy. Frustrating to use because it just stops working. I’m trying to tune my kids guitar - it doesn’t respond to what I’m doing at all and jumps up and down the line. I thought it was my mic, so I used a different device. Same problem." - PregnantandHungry
2
"frustrating"
9 negative reviews mention this · 41% of all complaints
★★★★★ "Won’t tune. The tuner is buggy. Playing pure tones from garage band right into it and it won’t recognize until a random 60-300second timeout. Then it says the note is perfectly in tune. Image how frustrating it is for a child learning to play when the …" - MetalCoin5
3
"songs"
9 negative reviews mention this · 41% of all complaints
★★★★★ "It’s ok. There are like 8 songs where it dosent pick up anything you play and also for some reason like 2 months in it just stopped working because when I try to go in it just crashes so I can’t even get in" - Ok but here the problem
4
"playing"
8 negative reviews mention this · 36% of all complaints
★★★★★ "Won’t tune. The tuner is buggy. Playing pure tones from garage band right into it and it won’t recognize until a random 60-300second timeout. Then it says the note is perfectly in tune. Image how frustrating it is for a child learning to play when the …" - MetalCoin5
5
"doesn"
7 negative reviews mention this · 32% of all complaints
★★★★★ "Very Buggy. Frustrating to use because it just stops working. I’m trying to tune my kids guitar - it doesn’t respond to what I’m doing at all and jumps up and down the line. I thought it was my mic, so I used a different device. Same problem." - PregnantandHungry
6
"note"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Won’t tune. The tuner is buggy. Playing pure tones from garage band right into it and it won’t recognize until a random 60-300second timeout. Then it says the note is perfectly in tune. Image how frustrating it is for a child learning to play when the …" - MetalCoin5
7
"play"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Won’t tune. The tuner is buggy. Playing pure tones from garage band right into it and it won’t recognize until a random 60-300second timeout. Then it says the note is perfectly in tune. Image how frustrating it is for a child learning to play when the …" - MetalCoin5
8
"chords"
6 negative reviews mention this · 27% of all complaints
★★★★★ "The app does not pick up notes. Got our 4-year-old the Loog mini acoustic guitar for her birthday. The content on this app is cool except for one massive and totally frustrating flaw: the app’s note recognition capabilities are abysmal such that it does not accurately rec…" - BMD Dad
9
"work"
6 negative reviews mention this · 27% of all complaints
★★★★★ "Crashes on loading every time. Running the latest version of the app on new and fully updated devices (both iPad and iPhone). When I first download the app and log in, the app works one time. But as soon as I attempt to switch from one child’s profile to the other’s, the…" - Nemo75234
10
"notes"
5 negative reviews mention this · 23% of all complaints
★★★★★ "The app does not pick up notes. Got our 4-year-old the Loog mini acoustic guitar for her birthday. The content on this app is cool except for one massive and totally frustrating flaw: the app’s note recognition capabilities are abysmal such that it does not accurately rec…" - BMD Dad
11
"tune"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Won’t tune. The tuner is buggy. Playing pure tones from garage band right into it and it won’t recognize until a random 60-300second timeout. Then it says the note is perfectly in tune. Image how frustrating it is for a child learning to play when the …" - MetalCoin5
12
"progress"
4 negative reviews mention this · 18% of all complaints
★★★★★ "Buggy app and terrible customer support. My son just lost all of his progress and unlocks because the app stopped accepting his credentials. Customer support’s only suggestion was that we create a new account. This was after spending hours on the phone with them. no consideration …" - Anahodil
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Crashes on loading every time
Running the latest version of the app on new and fully updated devices (both iPad and iPhone). When I first download the app and log in, the app works one time. But as soon as I attempt to switch from one child’s profile to the other’s, the app immediately crashes. Every time thereafter, the app crashes on the load screen. Why?? Unusable.
Won’t tune
The tuner is buggy. Playing pure tones from garage band right into it and it won’t recognize until a random 60-300second timeout. Then it says the note is perfectly in tune. Image how frustrating it is for a child learning to play when the app randomly decides to stop listening.
Very Buggy
Frustrating to use because it just stops working. I’m trying to tune my kids guitar - it doesn’t respond to what I’m doing at all and jumps up and down the line. I thought it was my mic, so I used a different device. Same problem.
Buggy app and terrible customer support
My son just lost all of his progress and unlocks because the app stopped accepting his credentials. Customer support’s only suggestion was that we create a new account. This was after spending hours on the phone with them. no consideration for the failure of their app. Not a month free, nothing. It’s a decent app and we’ve been having fun with it, but I’m now very nervous about it and look forward to my son being able to move onto a normal guitar and not having to rely on this.
The app does not pick up notes
Got our 4-year-old the Loog mini acoustic guitar for her birthday. The content on this app is cool except for one massive and totally frustrating flaw: the app’s note recognition capabilities are abysmal such that it does not accurately recognize the notes being played so it records notes and chords as “misses” even when they are played flawlessly. This causes a lot of frustration for a little kid who can’t advance in lessons or to new songs because the app’s note recognition is crumby. You’d expect better from Loog.
Doesn’t pick up sounds
Super frustrating for my 7 year old, unless they fix the app soon I’ll be returning the guitar.
The app will miss a played note or hear itself and say you played early.
Instead of finding a love for music he’s getting discouraged which is a huge bummer.
The guitar is nice, the app looks great and we were both so excited - please get this fixed ASAP
The app will miss a played note or hear itself and say you played early.
Instead of finding a love for music he’s getting discouraged which is a huge bummer.
The guitar is nice, the app looks great and we were both so excited - please get this fixed ASAP
Inconsistent feedback
The app rarely hears the notes being played. It will act like a note isn’t played giving my child inconsistent feedback on her progress- confusing her more than helping her.
I tried and it was just as bad even though I’ve played for years.
The idea is brilliant but the execution does the exact opposite of the intended purpose.
I tried and it was just as bad even though I’ve played for years.
The idea is brilliant but the execution does the exact opposite of the intended purpose.
Not as Advertised
Bought this along with the Pro VI electric guitar for my 8 year old. This app is worthless for a true beginner-as other reviewers mentioned, the tuner doesn’t work at all, the microphone technology doesn’t “hear” the actual playing, the app constantly glitches and freezes, and the interface doesn’t do a good job of explaining anything to an actual beginner. I found another guitar app that is actually what we need for a beginner so the money I spent on this “lifetime pass” was a complete waste. Very frustrating and disappointing.
App is horrible -can’t log in
Day after Christmas, bought pass, tried to log in and login button is continuously grayed out. No support. Pointed to ai chatbot which is useless.
Guessing update 3 days ago broke it Might want to work on your release testing.
Guessing update 3 days ago broke it Might want to work on your release testing.
Horrible app
Made me tune it until the strings broke
Why do u need so much money from me
I came here to learn guitar. Nothing more, nothing less. I opened the songs page and there was 4 free songs and the rest you had to pay for. I’m not about to spend money on a membership that I’d waste my money on when my guitar phase ends. I already paid for my guitar. If you want to improve it, add some more songs, doesn’t have to be many, but make them good ones (such as la cucaracha or anything by Taylor swift). Also on the songs page, when I tried playing twinkle twinkle little star the app wouldn’t accept the notes I was playing and kept telling me i missed it and gave me 0 stars. I even tried cheating it with my violin and IT STILL DIDNT WORK. I don’t know if it was me, but it was frustrating.
Charged for subscription but nothing unlocked
Have now been charged 2x annual subscription fees but the app still shows no subscription. Show an active subscription in my Apple account, have tried toggling between monthly quarterly etc but still nothing.
I wanted to like it, I really did
This was exactly the kind of app I wanted for my daughter and me. The problem is it just doesn’t work for its primary purpose. The main feature on the app is learning songs and playing along, but the app’s reception of the notes is horrendous.
I’ve tried with both of my daughter’s Loog guitars and all of my adult guitars (and my ukulele) on multiple iPads and iPhones to be sure that it’s not the device and it’s not the instruments, it’s the app. I wanted this to be a fun way for my daughter to learn guitar, but it’s just frustrating for her when she plays something perfectly only for the app to register it as a miss.
Why aren’t they focusing all of their efforts into fixing this? They keep offering updates with new features and bug fixes, but they haven’t fixed the issue that matters most BY FAR! What is wrong with the people at Loog? This is unforgivable.
I’ve tried with both of my daughter’s Loog guitars and all of my adult guitars (and my ukulele) on multiple iPads and iPhones to be sure that it’s not the device and it’s not the instruments, it’s the app. I wanted this to be a fun way for my daughter to learn guitar, but it’s just frustrating for her when she plays something perfectly only for the app to register it as a miss.
Why aren’t they focusing all of their efforts into fixing this? They keep offering updates with new features and bug fixes, but they haven’t fixed the issue that matters most BY FAR! What is wrong with the people at Loog? This is unforgivable.
It’s ok
There are like 8 songs where it dosent pick up anything you play and also for some reason like 2 months in it just stopped working because when I try to go in it just crashes so I can’t even get in
App Does not hear you timing or notes accurately
The guitar is great!! Love the concept but the app doesn’t work well. It cannot hear when we are playing the chords and it triggers itself when the song is playing rather than listening to what we are playing. Definitely needs some work.
Kind of frustrating…
It a great idea but, when you play the songs it doesn’t hear your coord and you fail the song and you can’t play any other songs until you master that song, so kind of frustrating, I do like that you can tune your guitar and dress up your character but playing the songs and practice chords and it doesn’t hear you and says you got it wrong can make me mad, so it’s not forth the money and you should get something els instead.
Regret the investment.
My children and I had been playing these songs for years. Now they are behind a paywall. Feels like classic bait and switch, while preying on parents guilt for children’s frustration wanting to continue playing their songs. I regret buying my children all of these instruments from user hostile company.
Good idea, terrible execution
I really wanted to like this App, but as a tool to teach young kids (or anyone for that matter) it is not only ineffective but more likely to turn kids off to music than help them enjoy and progress in it. The fundamental issue is that there is no logical learning path to follow. When you go to “lessons” for chords, you are given a series videos of random and unrelated chords with no logical connection or progression. So the first chord you learn is G (good place to start) and the second chord you learn is F#m (a bar chord) then G# (a chord I dare say most guitar players will never play in their lives. Same story for songs. They could start with one note songs like “Twinkle Twinkle” to help kids learn the frets and build strength, then progress to playing two strings at once, etc. Or at least start simple and related chords (G and C for example) and then provide some simple songs to practice transitioning (again, Twinkle Twinkle is a great place to start). They don’t do this, and don’t seem interested in trying to actually teach at all. It’s certainly a missed opportunity, but also a frustrating waste for people who have paid money for the instrument and app thinking it was thoughtfully designed.
It's ok
So it always logs me out and I loose all my progress and it's so laggy all the time so it ok
Issues picking up sounds
The app is a good concept however it won’t pick up chords correctly. There are times that the correct chord is played on time and the app will mark it as missed or at times no chord is even played and the app states it’s being played perfectly. It is not consistent I am an experienced guitar player and purchased this app for my daughter to practice and she likes it but gets frustrated that the app will not display accurate information. I even played some of the songs to confirm it’s the app and not the player and I have the same issues my 5 year old is having. I have emailed Loog a few times asking if there is something else I can do to resolve the issue and they never answer me. This is an app issue.
K some things can be fixed
First of all when I get the note perfect I counted it wrong second I was practicing a song and it just kept getting harder and harder. I would suggest if you didn’t make it harder cause now I can not even play the song anymore cause it’s so hard so could you please just keep it the same once you get to a higher level because it just makes it even worse.
Perfect the way it was
I used to love the old version of the app, where everything was *ahem* free, but when I logged in today, it gave me no choice but to switch to the new app, which I wasn’t thrilled about, but willing to give it a shot. So, I open the app, and it offers me to subscribe, so I thought it was just for like, new clothing items, but no, I would learn that latter. I was so excited to learn that there were new artists to play music from, but you had to pay for them! What’s the point of having Olivia Rodrigo or Katy Perry or Billie Ellish if you can’t even play their songs. It’s taunting you because you don’t want to waste ten dollars a month or whatever. It only gets worse when I try to actually work on chords and learn that the lovely lady who would be in the videos was replaced by animation. Infuriating.
Sentiment summary
91%
Positive (4-5★)
5%
Neutral (3★)
4%
Negative (1-2★)