Review Insights · App Store
LOUIS VUITTON CITY GUIDE
Louis Vuitton Editeur SAS · 93 ratings · ★ 3.4
3.4
★★★★★
93 ratings
🎯 Build a better version
Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"guide"
9 negative reviews mention this · 43% of all complaints
★★★★★ "City Guide ok but not worth $. I tried via Apple Maps (free), it was ok as free info but not worth paying USD$10 per city" - mir_US
2
"purchase"
5 negative reviews mention this · 24% of all complaints
★★★★★ "Rip off. Some good ideas but I bought the Prague guide and the was immediately given the option to purchase the latest 2022 guide. I bought it in 2022. Annoying." - Refresh it
3
"city"
4 negative reviews mention this · 19% of all complaints
★★★★★ "City Guide ok but not worth $. I tried via Apple Maps (free), it was ok as free info but not worth paying USD$10 per city" - mir_US
4
"worth"
4 negative reviews mention this · 19% of all complaints
★★★★★ "City Guide ok but not worth $. I tried via Apple Maps (free), it was ok as free info but not worth paying USD$10 per city" - mir_US
5
"free"
4 negative reviews mention this · 19% of all complaints
★★★★★ "City Guide ok but not worth $. I tried via Apple Maps (free), it was ok as free info but not worth paying USD$10 per city" - mir_US
6
"every"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Utter crap…crashes on all the lists.. I think the content is probably great…but who knows. Cost 10$ and crashes every time you open the hotels list or the restaurant lists or whatever. Don’t waste your money until they fix it cause you just can’t use it. Sad too." - not on a scooter
7
"guides"
4 negative reviews mention this · 19% of all complaints
★★★★★ "City guides gone after purchase. After purchasing several city guides over the last year they are suddenly gone and I need to pay full price again to reaccess. What a rip." - Super slick!
8
"update"
4 negative reviews mention this · 19% of all complaints
★★★★★ "Updates to City Guides. Bit of a rip off if you pay $8.99 for a city guide, then the update comes 6 to 12 month later and you have to pay the $8.99 again to get the updated version. Not happy with this. Not worth the money for what they recommend in each city guid…" - cgrlp
9
"crashes"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Utter crap…crashes on all the lists.. I think the content is probably great…but who knows. Cost 10$ and crashes every time you open the hotels list or the restaurant lists or whatever. Don’t waste your money until they fix it cause you just can’t use it. Sad too." - not on a scooter
10
"money"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Utter crap…crashes on all the lists.. I think the content is probably great…but who knows. Cost 10$ and crashes every time you open the hotels list or the restaurant lists or whatever. Don’t waste your money until they fix it cause you just can’t use it. Sad too." - not on a scooter
11
"does"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Weak. While trying to be fancy, the app was only able to be very weak. Mostly text, almost without pictures, the app forgets it is on a multimedia device and does something I have not seen even in very old travel books. Even though I have tons …" - André Brasil
12
"downloaded"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Weak. While trying to be fancy, the app was only able to be very weak. Mostly text, almost without pictures, the app forgets it is on a multimedia device and does something I have not seen even in very old travel books. Even though I have tons …" - André Brasil
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Utter crap…crashes on all the lists.
I think the content is probably great…but who knows. Cost 10$ and crashes every time you open the hotels list or the restaurant lists or whatever. Don’t waste your money until they fix it cause you just can’t use it. Sad too.
Complete waste of time
LV should just stick to bags. Seriously. It’s unintuitive and the information is no better than Google.
Not worthy of the LV branding
First of all this app is constantly crashing. The text only guide needs a better interface and maps that work in real time.
Horrible. Constant problems updating.
See title. Good content, delivered terribly. Too much sizzle and not enough solid app behavior.
City guides gone after purchase
After purchasing several city guides over the last year they are suddenly gone and I need to pay full price again to reaccess. What a rip.
Weak
While trying to be fancy, the app was only able to be very weak. Mostly text, almost without pictures, the app forgets it is on a multimedia device and does something I have not seen even in very old travel books.
Even though I have tons of apps I’ve downloaded but never really use, this one was not worth the space it would take on my 128gb iPad, so I have already deleted it.
Even though I have tons of apps I’ve downloaded but never really use, this one was not worth the space it would take on my 128gb iPad, so I have already deleted it.
Updates to City Guides
Bit of a rip off if you pay $8.99 for a city guide, then the update comes 6 to 12 month later and you have to pay the $8.99 again to get the updated version. Not happy with this. Not worth the money for what they recommend in each city guide. Google offers a cheaper alternative for places in the city.
Terrible reflection on LV
The app crashes frequently and is ultimately a poor app, and certainly not worth the money. Vuitton should take note that this materially denigrates their brand.
Fix the bugs!!!
Fix the bugs!!!
Nice. LV quality.
My favorite feature is that suddenly you can’t even open the app after you paid for 4 to 5 cities. I guess that what I deserve.
App Crashing all over the place!
Nothing is more frustrating than buying a tour guide just to have a good chuck of it NOT work when you hit the ground.
I’m not sure it’s the most current update to the app or my phone, but The app crashes 100% of the time when I go to use a guided tour.
I expect mor from LV
I’m not sure it’s the most current update to the app or my phone, but The app crashes 100% of the time when I go to use a guided tour.
I expect mor from LV
Error
Every time I tried to open the app to download the free NYC guide I keep getting a big yellow circle with “error try again later” .
Too many red flags
Deleting.
Cannot make purchase if any guides
Downloaded the app, but it does not allow to buy/download any guide...keeps showing "Error..you can't make a payment.". No further instructions or help available 😭😭😭 My iTunes payment account works on everything else, just not with this app. The support is nonexistent.
Deceptive
The latest update says the Paris guide is free for an unlimited time. If $9.99 is "free", then yeah, I guess it is. ☹️😡👎🖕🏻
Unacceptable
It is rather dishonest and unacceptable that after purchasing guides on the iPad you need to purchase them one more time on the iPhone ! Rather incompatible with the "excellence" aspiration of LV.
Can't download the city packs
I don't know why... But the wheel is spinning every time and not downloading anything... I have an iPhone 6 Plus running ios 9.0.2... Please fix it!!
Not working!!!!
I downloaded this app, and nothing works. I cannot purchase the in store apps, or access anything within the app. It freezes when I try to click on the In App purchases! Terrible. Not what I expect from Louis Vuitton!
City Guide ok but not worth $
I tried via Apple Maps (free), it was ok as free info but not worth paying USD$10 per city
Rip off
Some good ideas but I bought the Prague guide and the was immediately given the option to purchase the latest 2022 guide. I bought it in 2022. Annoying.
Almost completely useless
This is probably the most useless app I’ve ever purchased. Every information on it can be found elsewhere and it’s really little information for $8.
Paris Guide is not free
The update does not give you the Paris update free it is $9.99.
Sentiment summary
57%
Positive (4-5★)
8%
Neutral (3★)
35%
Negative (1-2★)