Review Insights · App Store
Louis Vuitton
Louis Vuitton Malletier · 3,330 ratings · ★ 4.9
4.9
★★★★★
3,330 ratings
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Top complaints - extracted from 59 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"wishlist"
16 negative reviews mention this · 27% of all complaints
★★★★★ "Can you guys please fix the constant Wishlist errors?. There always seems to be some issue with your Wishlist. Since the last update, now it’s preventing me from adding anything additional telling me I can’t go beyond 20 items-which would make sense, except my wishlist currently only has 16 ite…" - MadamsOrgan
2
"items"
13 negative reviews mention this · 22% of all complaints
★★★★★ "Wish List. I have 12 items on my wish list. Attempted to add an item today, but I can’t. Because, “ you can’t have more than 20 items in your wish list”….If Johnny had 3 apples…" - BTW, it’s Jenn
3
"list"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Wish List. I have 12 items on my wish list. Attempted to add an item today, but I can’t. Because, “ you can’t have more than 20 items in your wish list”….If Johnny had 3 apples…" - BTW, it’s Jenn
4
"wish"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Wish List. I have 12 items on my wish list. Attempted to add an item today, but I can’t. Because, “ you can’t have more than 20 items in your wish list”….If Johnny had 3 apples…" - BTW, it’s Jenn
5
"wish list"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Wish List. I have 12 items on my wish list. Attempted to add an item today, but I can’t. Because, “ you can’t have more than 20 items in your wish list”….If Johnny had 3 apples…" - BTW, it’s Jenn
6
"service"
8 negative reviews mention this · 14% of all complaints
★★★★★ "The worst customer service experience ever. There is no way you can reach out to the customer service through this app, it keeps to shut down the conversation and start it over. So frustrating" - kruanech
7
"update"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Can you guys please fix the constant Wishlist errors?. There always seems to be some issue with your Wishlist. Since the last update, now it’s preventing me from adding anything additional telling me I can’t go beyond 20 items-which would make sense, except my wishlist currently only has 16 ite…" - MadamsOrgan
8
"working"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Poorly working. One would think that company of this magnitude would have good working app. And I’m not saying great but even just good. My wish list disappears from time to time, notifications do not come through or if they do it’s hours after item was a…" - PLPrinceSSS
9
"into"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Miemmer. I just downloaded this app; it worked briefly; I left the app and then tried to get back into the LV app, it said not available and to try again ! What does this mean? It is not consistently available for shopping and/or exploring!" - Miemmer
10
"item"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Wish List. I have 12 items on my wish list. Attempted to add an item today, but I can’t. Because, “ you can’t have more than 20 items in your wish list”….If Johnny had 3 apples…" - BTW, it’s Jenn
11
"been"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Broken login. Haven’t been able to log in since late 2023 since the app doesn’t recognize my email as valid. I can log in in their international websites, just not US or via app, don’t is not a me issue. Customer service can’t fix." - Colo Admin
12
"doesn"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Broken login. Haven’t been able to log in since late 2023 since the app doesn’t recognize my email as valid. I can log in in their international websites, just not US or via app, don’t is not a me issue. Customer service can’t fix." - Colo Admin
📋 All 59 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Miemmer
I just downloaded this app; it worked briefly; I left the app and then tried to get back into the LV app, it said not available and to try again ! What does this mean? It is not consistently available for shopping and/or exploring!
Compra
5 veces he intentado hacer una compra y me la han cancelado sin razones
The worst customer service experience ever
There is no way you can reach out to the customer service through this app, it keeps to shut down the conversation and start it over. So frustrating
Wish List
I have 12 items on my wish list. Attempted to add an item today, but I can’t. Because, “ you can’t have more than 20 items in your wish list”….If Johnny had 3 apples…
Haha
Why is it asking me for payment info before being able to download it?
Broken login
Haven’t been able to log in since late 2023 since the app doesn’t recognize my email as valid. I can log in in their international websites, just not US or via app, don’t is not a me issue. Customer service can’t fix.
Frustrated
This app will not let me purchase Christmas gifts for my secretaries because it is restricting the amount of the same item I can buy.
App is worthless
I cannot get the app or website to load. I’m starting to think the engineers cannot keep up with the latest technology.
Wishlist
My husband has no idea what to buy, why would LV not fix this in over a year?!
Worst checkout experience
There are definitely tons of bugs and user experience issues when trying to checkout with what i can only assume are inventory issues.
Buckle
The buckle is not staying secure and they said I needed to have a video conference with them now they’re telling me to send it back with the receipt. What the heck Louis Vuitton.? Horrible customer service!
Checkout
Newer user here - the bug where you can add stuff to your cart but not check out with it really needs to get fixed. Why let me add things to my cart if they are not available? Not a very luxurious app experience
Disappointing
The app is not representing the brand! My wishlist is never stored! The simplest tasks are not taken into consideration! Horrible app!
Can’t even add to cart
This app is useless. LVMH is worth all these billions and can’t even fix a simple app???
Bad!
The app doesn’t work well at all! When I first signed up, it had someone else’s orders on my page? Also, I had a wish list but it disappeared and when I try to add anything, it says you can’t add more than 20 items but yet nothing there…Do better LV!
Horrendous design/app
Whoever is in charge of the digital app division should be taken outside and kicked to the curb - in Japanese culture the offender does the honors of relieving himself.
The app is unnecessarily difficult to navigate and in a time and age where simple is better, these guys decide to come out with a Hindenburg of bloat. The images don’t load and it’s extremely slow.
All in all - massive flop
The app is unnecessarily difficult to navigate and in a time and age where simple is better, these guys decide to come out with a Hindenburg of bloat. The images don’t load and it’s extremely slow.
All in all - massive flop
Worst app
Worst app!!!! I’vd been trying to sign up sincd an hour now and it won’t let me cause it isn’t letting me select my year for birth right. I tried selecting the correct year several times but it won’t change from 2024. And then it tells me that the date of birth is invalid
Wishlist Not Working
My items are not saving to the wishlist. I even deleted the app and reinstalled it.
Very Glitchy App
Not sure what is going on with app developers on this one, but it refuses to keep a wish list and all my purchases are gone with the exception of my On My Side GM purchases 2 weeks ago. My most recent purchase from 3 days ago is not on here my app.
Wish list bug
Hello, there is a bug where I can’t add anything to my wish list. also, I would love to see notifications added, for when a item on my wish list is back in stock. I wasn’t sure where to report this bug & I also wasn’t sure if you would see a five star review so I put it as one star so you can see this review.
Still not showing recent purchases !!!
So this is an update ??? Still not showing recent purchases - will they ever get this fixed ??? So disappointing …
App fails simple tasks
App doesn’t work well. I can never create a wishlist even when I log into my laptop on the desktop site. The site needs work, for all the revenue made they sure haven’t paid someone well enough to fix this bug.
Update ruined app!
I never write reviews, but this is beyond ridiculous. With the new update I am no longer able to see my order history. It shows no orders and I’ve been a client for over a decade! My wishlist is gone and when I try to add items back it states the wishlist can have no more than 20 items, but it’s blank. Also my address has been changed to an old address mixed with my new address. I’m not sure what improvements this was because now the things I needed to make purchases is all messed up. Fix the app.
Terrible app
Says I can’t have more than 20 items in my wishlist but my wishlist is empty when I try to go to it. And why would you limit my wishlist?
Needs a more robust search filter.
Needs a more robust search filter.
My Wishlist
Why? Why does my wishlist keep showing empty?!?
Wish List Doesn’t Work
I cannot add anything to my wish list. Also, it seems my current list is gone. All my saved items are missing. So frustrating.
Terrible app and website
My Wishlist has been deleted. When I try to create a new one it gives me an error and tells me I can’t add more than 20 items to my Wishlist (even thought it’s empty)
What’s sad is that it would cost them less than the price of a bag to hire an IT person to fix their app and website. Sad sad sad.
What’s sad is that it would cost them less than the price of a bag to hire an IT person to fix their app and website. Sad sad sad.
App not working
App doesn’t even load
App for such an exclusive brand is worse than Temu’s
The app works horrible on iPads! Can’t even handle landscape views properly, some pages flip to portrait and some are possible with landscape when my iPad is sitting consistently on landscape view. Even after battling through the spastic views, upon proceed to checkout with other payment methods (instead of Apple Pay), it just keeps spooling but not working. LV is probably not concerned about missing any sales I guess.
Stupid
When I was trying to sign up it wouldn’t change my date of birth it kept saying 2024 and when I tried to sign up again it said I had to wait 2 1/2 days crazy I hate it will be deleting
Latest update
All my purchase history is gone since the latest update 2 days ago. 👎🏼
Horrible
I have a apple laptop & iPad unable to add items to my wishlist. All I get is page not found & status 500 code. I tried troubleshooting and still nothing working. Please fix it
Does not work
I always have a hard time purchasing through the app. It always crashes or says my info is incorrect. Checkout is never smooth unless using PayPal. Also, I can no longer even purchase on the app as my cart never loads and just says error when trying to load the page.
Poor Customer Service
Save your time and money if you’d like any customer service at all. I had a bag that broke after less than a year and it had very light use. They won’t assist you unless you download this app which I can’t because my phone was purchased in Canada. Unbelievable to charge these prices and treat your customers so poor.
Update needed
Order history is missing. Item availability isn’t up to date.
Won’t open I iPhone 13- pls fix!
Just downloaded the new version. Won’t open in my iPhone 13.
Taking too long to load
My data service and wifi are working perfectly fine with any other app. This app makes me stop shopping and just leave the app entirely because of the loading time to view each purse.
Bug w/ Care Service Scheduling Call Time Repair Appt.
Using the LV app to schedule a call with Care Service to discuss a repair to my vintage LV bag, there were issues with confirming the time of the call.
Using the LV app, confirmed 4pm EST, which is the time zone my phone is set to.
Then the follow up email from LV confirmed my app call for 10 PST.
The next day I emailed Care Service to confirm my appointment conference call time explaining I was give 2 different times, they emailed back telling me the system showed my appointment time was 12 pm CST.
She also explained that I needed to check my devices time zone setting.
My device was always set to my current location, EST.
I was given 3 different time confirmations in 3 different time zones. ???
I still don’t know which one is correct.
I emailed Care Service with screen shots of my confirmed appt times and expressed this needed to be shown to a manager or Technical Team. I never heard back.
This is a major Bug with the Care Service scheduling app.
Technically, I’d need to be available from 1pm EST, to 1AM EST, for the call to discuss my repair! 12 hour window.
I hope a Tech Team Support member sees this posts and looks into this Bug issue.
Not happy because I want to talk to a repair technician to have my vintage bag properly repaired in the correct manner because I’ve had it for 40 years.
Using the LV app, confirmed 4pm EST, which is the time zone my phone is set to.
Then the follow up email from LV confirmed my app call for 10 PST.
The next day I emailed Care Service to confirm my appointment conference call time explaining I was give 2 different times, they emailed back telling me the system showed my appointment time was 12 pm CST.
She also explained that I needed to check my devices time zone setting.
My device was always set to my current location, EST.
I was given 3 different time confirmations in 3 different time zones. ???
I still don’t know which one is correct.
I emailed Care Service with screen shots of my confirmed appt times and expressed this needed to be shown to a manager or Technical Team. I never heard back.
This is a major Bug with the Care Service scheduling app.
Technically, I’d need to be available from 1pm EST, to 1AM EST, for the call to discuss my repair! 12 hour window.
I hope a Tech Team Support member sees this posts and looks into this Bug issue.
Not happy because I want to talk to a repair technician to have my vintage bag properly repaired in the correct manner because I’ve had it for 40 years.
App Keeps Crashing!
I was told they no longer accept repair services via email, and advised to download the mobile app to submit the request.
I downloaded the app and submitted the request several times only to have it crashed on me every single time! Very annoying. Now I am forced to go into the store to inquire further help, when it could easily be done virtually.
I downloaded the app and submitted the request several times only to have it crashed on me every single time! Very annoying. Now I am forced to go into the store to inquire further help, when it could easily be done virtually.
Care service appointment don’t bother
I downloaded the app after I talked to a advisor over the phone. My GM never full is defective when I used it the first time. . Unfortunately it was over the 30 day return period.
I was told I can find an appoint on the app to get it repaired. What a joke! It has been several weeks, I tried to book it through the app, it was either “ no appoitment available” or a blank page.
A $2000 purse ? Should I expect a better service ? I won’t be so stupid any more in the future.
I was told I can find an appoint on the app to get it repaired. What a joke! It has been several weeks, I tried to book it through the app, it was either “ no appoitment available” or a blank page.
A $2000 purse ? Should I expect a better service ? I won’t be so stupid any more in the future.
ridiculous!!!!!
shameless attitude towards their customers! I ordered an organizer for a friend's birthday, I waited for delivery for 5 days, after that I received a message that a return request was accepted, although I did not send it. Later they reported that the goods were damaged during transportation, they did not answer my request to replace and send the same goods, but sent a message that your money would be returned in 15 days! A brand that turns into a simple market! Disrespect
Wish list didn’t work
I wasn’t able to add items to my wishlist.
Terrible service
This app is a joke, louis as a “luxury” brand that has grown to be a disgrace. After several thousands of dollars spent over 20 years with this company I am completely finished with them. We spend money on their products and the least they could do is have a reliable way to communicate with them to get service, repairs, or simply ask a question.
App Update Still Not Working
Something is still wrong with the app. It will not load a wishlist for some reason on the app. If I add something to my wishlist and go to the wishlist nothing is there. I have to log in through the web to view my wishlist. Very much an inconvenience.
C’mon!!
Always an error when I’m trying to use this app!
Can you guys please fix the constant Wishlist errors?
There always seems to be some issue with your Wishlist. Since the last update, now it’s preventing me from adding anything additional telling me I can’t go beyond 20 items-which would make sense, except my wishlist currently only has 16 items on it. This isn’t a difficult feature as far as Apps go…I don’t understand why there’s always a problem. Also the quality when watching runway shows via the app is extremely poor. Watching on IG live is way better. That should be addressed.
Temporarily Unavailable Lately
Not sure why recently the LV app comes up temporarily unavailable now when it never used to be that way. Not understanding with the updates, it still happens. What is going on with this app ? I have deleted and added back , still the same issue. Please put a permanent fix in place. 6/13/25.
Temporarily unavailable
Last week you did an update and since then I have not been able to access the app. It keeps saying Temporarily Unavailable.
Poorly working
One would think that company of this magnitude would have good working app. And I’m not saying great but even just good.
My wish list disappears from time to time, notifications do not come through or if they do it’s hours after item was available. App on its own gets stuck/ frozen from time to time.
I’m disappointed!!
My wish list disappears from time to time, notifications do not come through or if they do it’s hours after item was available. App on its own gets stuck/ frozen from time to time.
I’m disappointed!!
Wish List Bug
The wish list feature no longer works. Al the items I had saved are gone and now the app won’t save any to my wishlist. It says it does when I click the button on an item, but then when I go to list, it’s empty. Have logged out and deleted app and re-downloaded and still doesn’t work. Please fix!!!
+ 9 more in the clipboard copy
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
2%
Negative (1-2★)