Lucky Supermarkets

I tried sooo many times to log in, uninstalled and reinstalled, still no. It just kept kicking me off. The worst part is that I had a full cart and because of back pain couldn’t just shop again somewhere else. I ended up losing a lot of money. Really disappointed. If your app won’t work have another coupon option easily available!

Latest required update breaks the app completely. Everything requires setting a default store and store setting broken. Useless now. Please fix

They approve your passwords even if it doesn’t match the guidelines, but then if you try and complete your account the finish button stops working until you change your password. Not user friendly at all.

I can’t sign in, how does one reset the app?

Do better. You are in silicon valley ffs. Find someone to create a better app. Please let this be someone’s passion project because this app sucks and yet we want the deals.

Sometime have better deal than Safeway, but this app suck. All way something went wrong. Pull to Refresh. I still go to the store, but I have no idea what is app for.

Can’t apply old phone number to your new email log in. Poorly designed app.

Signs me out for no reason very frequently and cannot sign back in. The app really needs to be rewritten from scratch.

Tried signing up for digital coupons and it didnt work

Unable to register for an account. Can't select "Complete Sign Up"

Very frustrating to use, and they seem to have no interest in improving it.

They did and update to fix app crashes and now it’s worse that before the update. They just did another update and it’s worse than it was now app crashes can’t even look at ad or coupons without it crashing. Great job luckys I’ll take my money elsewhere

Have had Luckys app for a year, never works.
Thought I’d redo, then finding out they collect personal financial info etc
No way!
I love our Luckys, but I’m tired of invasive ways companies use our personal information 🥺

This app never finds the coupons. Yes my store is selected correctly. I end up spending twice as long in the grocery store as usual just trying to make this damn app work. So I don’t go to Lucky anymore and you shouldn’t either

Can’t register (submit button doesn’t work), so can’t clip coupons.

slower than the browser version. hate that I have to clip coupons

Never wants to load properly

You see advertisement you think great I need some of that at a good price. Try to go get it and well there is all this clipping coupons and try to get the app to work. It a total pain. So complicated because each time the app updates you got to long in again. It all makes me hate lucky.

It always takes so long to load and it’s laggy. Please fix that. And can there please be an option for dark mode?

Terrible app interface. Make it easier to navigate and login.

The new app deleted my account can’t get back into it. I shop at Lucky and it’s still recognizes my phone number, but the new app refuses to sign me in like I needed another reason to avoid Luckys

This is the worse app does not let you change your password you cannot login to get your digital coupons. The Safeway app is 100% better than this stupid app.

Lose the app just give sales price to all shoppers

LOVE the sales and great fresh produce. However, the home delivery order site is a mess. I never can tell if I am ordering or just putting on a list! I am old so I’m sure younger folks can figure it out but I wish there were easy access instructions for those of us not as APP savvy. Thank you and I am going to miss shopping with Lucky!

Register couldn’t log into my Lucky app account so couldn’t use my points.

Website is very challenging to navigate and doesn’t allow you to click all the coupons.

The app is useless. It won’t let me set a store, so I can’t see prices. Can’t see if I’m actually saving money or not, which was the whole point of getting the app.

Worst app I have that never works and cost me a lot of money in point savings over the last year and customer service at SaveMart’s corp office is worthless

I downloaded the app last night but haven’t been able to use it once since once it goes to the sign up and setting up the account you can’t click continue, you can’t use it on the web either. so what’s the point of having an app that you can’t even use /:

Even with updates, app does not work. It’s constantly just loading.

Too much junk mail!

The button to complete sign up doesn’t work. I tried on a laptop as well and it’s the same issue. Email and password works, but I cannot proceed because it won’t let me complete the signup. Garbage app.

By far the worst of all the supermarket apps I’ve used. Developers need to take a lesson from every other supermarkets app. Safeway, Raleys, Whole Foods all far far far superior to this piece of excrement.

This app does not work even the sign up button after you fill out everything doesn’t work. Piece of poo.

This is the worst app ever so laggy you can’t even clip the coupons.

Have completed all the fields but won’t let me complete the registration process. Have deleted and reinstalled but still no luck with “Lucky”

You can’t log in without calling them directly. When I was able to log in you have to clip every item. It’s such a waste of time trying to find deals and shop at the same time. Not an enjoyable experience. The workers know this too.

I really hope your app developers read this.
First, it’s almost impossible to sign into, the main screen always has the login option greyed out but I figured out how to bypass that by going to register instead and then opting to login. It shouldn’t have to be that complicated to log into a freaking grocery store app.
Second, once I’m finally able to login with the terrible store WiFi, it takes forever for items to load and godspeed to you if you try searching for something… it will timeout when items aren’t loading right away.

Profile completion process doesn't work. You can't use the app without completing the profile.

Profile completion process doesn’t work. You can’t use the app without completing the profile, rendering the app useless.

Stupid app forces you to reset pw. Put in new pw. Cycles spinning wheel back to sign in page no indicator if something failed or what. I don’t understand why all these companies want to have their own garbage apps they put like $50 worth of development into but force customers to use…

I’m an employee of Lucky and not even I can log in! I got a new phone and am now able to log in.

This sign up form for this app is broken both in the web version and in this app. I’m unable to register for an account rendering this app useless.
I’ve tried numerous times weeks apart hoping a bug fix would occur, and I’ve even tried fiddling with the javascript to manually submit the sign up form. This just results in a 403 HTTP error even when all fields are completed.
This is especially bad because many of Lucky’s coupons are digital only.

I’ve been trying for weeks now to create an account. Can’t even “Complete” the process. What waste of time.

I am a casual shopper. I don’t use the app often, and I have to relearn it every time. I should also state that I hate the idea of a loyalty app in the first place (as opposed to a loyalty card), but I understand the market drive for the sake of monetization and customer data exploitation.
All that being said, this app is so touch intensive and unintuitive that every time I use it, it leaves me (a software engineer) swearing in frustration and considering just abandoning my filled cart in the aisle and buying my stuff somewhere else. The only thing I want to use this app for is digital coupons. The ONLY thing. Every other function is wasted on me. But just to “clip” a digital coupon and show it to the cashier, an action that used to require only seeing a deal and presenting my loyalty card (1-2 touches, maybe 5 seconds of effort from me) now requires me to take out my phone, find and open the app, log into the app, click the “coupon” button (and fates help you if you forget, because the app won’t show it to you when searching under products or clicking on the product that has a deal available. Why? Who knows!), pick a coupon type by sheer guesswork (I’m looking for a Coca-Cola coupon, but it’s not under beverages. Why? Who knows! Hopefully I didn’t click on All Coupons or I could be scrolling through hundreds of them with no search feature. Why? Who knows! When I do find it, I almost scroll right by it, because the icon doesn’t match the actual product I’m trying to buy and the title is the deal text itself instead of a reference to the brand affected by the coupon. Why? Who knows!), then I “clip” the coupon and watch it go…nowhere? If I was doing this in real life, clipped paper coupons (an antiquated process that has little meaning to me as a Millenial consumer anyway) would go (literally) into “my hand”, “my purse”, or “my pocket”. If we are mimicking the world of loyalty cards, then deals go on “my card”. In this app, they go into “rewards”. Why? (Not even “my rewards” to indicate that these are rewards associated to me?) Long experience with other apps has taught me that a dollar sign means “buy”. Why would I (intuitively) click a dollar sign when I just want to show the cashier my clipped coupon? I’m not trying to “buy” anything in the app! That same experience has taught me that “rewards” are things you get for repeat business. I’m not looking for my loyalty points or anything, I want to find “my coupons”! What would entice me to look under this button? Nothing. And the placement of a business-concluding action on an app is also almost always by itself in a place of prominence - at the top right (like “my cart” or “my bag” would be - another halfway decent place to put coupons, though it becomes a mixed metaphor) or centered or right-aligned at the bottom of the screen (in a different color, and by itself). This button is none of those things. It is in line with other navigational buttons, in a subdued color scheme. Its (lack of) prominence does not program me to think this button will conclude my transaction. If the primary purpose of this app is to replace the loyalty card (maybe it isn’t, but as a consumer, that is my perception), why isn’t there a giant button that says “My Card”? And when I do finally find this purloined icon, it doesn’t even tell me that it IS my card! It just says “Hi” and shows me an unlabeled barcode! No store logo, it doesn’t look like a card, and no instruction to show it to the cashier. How was I supposed to know that this is what they needed without me asking? And what about the coupon?? There’s tiny text at the top that says I have one coupon now, but it doesn’t tell me it’s already applied to the card! So my next intuitive action is to click on the text to take me to the coupon, but neither the small coupon image, nor the detail info (if I click on it again) has any barcode to scan! That is how coupons work! You scan them! Why would you make it so I can’t scan this one? (And not explicitly tell me where to scan instead?)
All told, this process takes me something on the order of 13 taps on my phone if I let it store my login info, don’t mess up a single keystroke, and remember exactly what I’m doing, which I never do. The process of relearning the app and figuring out how to clip and use a coupon takes MINUTES, compared to the seconds it used to take to whip out my card. And most of the time, I’m doing this while standing in line with other people waiting behind me. It’s TERRIBLE as a user experience, it hurts other customers (and a speedy business model), and it probably makes your cashiers hate their lives after the sixth time it happens every day. As an exercise in anthropological design, it’s an awkward amalgamation of known human experiences, mirroring ONLY DISJOINTED PARTS of each of the eponymous experience of clipping coupons, the experience of using a loyalty card, and the experience of shopping with an app.
Whoever your ethnographic design person is, either no one is listening to them, or they need to do more research on this one. A LOT more research.

I suggest not using.

It is beyond my as to why you force us to go through the tedious exercise of digital coupons??

Can only get coupons on the app, but I can’t even complete the sign up after going through all the email verification. Staff said it’s a know glitch and to try making ANOTHER new account with a different email. I tried that and again could not complete registration. Guess I won’t be shopping at lucky’s

This is an app that links you to their website, you cannot place orders within the website. It does not work like the Safeway app. It’s clunky and they still use Instacart. So if there is no Instacart shopper available, your order does not get filled.

Keep getting text field error