Review Insights · App Store
Luma: Make Friends, Have Fun
MatrixOne Intelligence Limited · 10,870 ratings · ★ 4.3
4.3
★★★★★
10,870 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bots"
8 negative reviews mention this · 29% of all complaints
★★★★★ "Bots bots and more bots. This is all bots. Don’t waste your money." - Schroeder206
2
"fake"
8 negative reviews mention this · 29% of all complaints
★★★★★ "FAKE. This app is awful and is filled with fake people and fake AI accounts every person talked with will say they have a work thing come up right before meeting up with you and will say timezones that don’t match where you both are at. This is a…" - Hatefakepeople
3
"money"
7 negative reviews mention this · 25% of all complaints
★★★★★ "Bots bots and more bots. This is all bots. Don’t waste your money." - Schroeder206
4
"real"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Not real. All the accounts are bots" - SpecterSpeed
5
"people"
6 negative reviews mention this · 21% of all complaints
★★★★★ "FAKE. This app is awful and is filled with fake people and fake AI accounts every person talked with will say they have a work thing come up right before meeting up with you and will say timezones that don’t match where you both are at. This is a…" - Hatefakepeople
6
"chat"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Coins to chat?. You can’t even get one full convo and they ask for payment already so wack." - Eli the user
7
"profiles"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Full of ai bots. They have ai profiles that keep a great conversation until you have to buy more text to keep it going" - Sit dw
8
"every"
4 negative reviews mention this · 14% of all complaints
★★★★★ "FAKE. This app is awful and is filled with fake people and fake AI accounts every person talked with will say they have a work thing come up right before meeting up with you and will say timezones that don’t match where you both are at. This is a…" - Hatefakepeople
9
"person"
4 negative reviews mention this · 14% of all complaints
★★★★★ "FAKE. This app is awful and is filled with fake people and fake AI accounts every person talked with will say they have a work thing come up right before meeting up with you and will say timezones that don’t match where you both are at. This is a…" - Hatefakepeople
10
"coins"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Fast. I recently lost my wife to cancer and was looking for someone to talk to. I joined this app and almost immediately started getting messages. It felt a little too fast, but after everything I’ve been through, it was nice to have someone to c…" - fortniteip
11
"other"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Fast. I recently lost my wife to cancer and was looking for someone to talk to. I joined this app and almost immediately started getting messages. It felt a little too fast, but after everything I’ve been through, it was nice to have someone to c…" - fortniteip
12
"waste"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Bots bots and more bots. This is all bots. Don’t waste your money." - Schroeder206
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bots bots and more bots
This is all bots. Don’t waste your money.
Full of ai bots
They have ai profiles that keep a great conversation until you have to buy more text to keep it going
Ehh
Ehh
FAKE
This app is awful and is filled with fake people and fake AI accounts every person talked with will say they have a work thing come up right before meeting up with you and will say timezones that don’t match where you both are at. This is a horrible app and should be decommissioned.
Bad app
Can’t get any girl’s social media to work
Fast
I recently lost my wife to cancer and was looking for someone to talk to. I joined this app and almost immediately started getting messages. It felt a little too fast, but after everything I’ve been through, it was nice to have someone to connect with.
I shared my music, my artwork, and had what I believed was a genuine conversation. The app continually charged me coins just to keep talking, and every attempt to move the conversation off the app was blocked.
I eventually managed to send a picture of my album artwork, which contains my phone number hidden in the design. The person on the other end never contacted me directly, and the experience left me questioning whether I was talking to a real person, an employee, or an AI designed to keep me spending money.
I can’t say for certain who or what was on the other side, but I walked away feeling manipulated during one of the most vulnerable times of my life. If you’re looking for genuine human connection, I’d urge you to be very cautious before spending money on this app.
I shared my music, my artwork, and had what I believed was a genuine conversation. The app continually charged me coins just to keep talking, and every attempt to move the conversation off the app was blocked.
I eventually managed to send a picture of my album artwork, which contains my phone number hidden in the design. The person on the other end never contacted me directly, and the experience left me questioning whether I was talking to a real person, an employee, or an AI designed to keep me spending money.
I can’t say for certain who or what was on the other side, but I walked away feeling manipulated during one of the most vulnerable times of my life. If you’re looking for genuine human connection, I’d urge you to be very cautious before spending money on this app.
Why greedy
I was enjoying texting someone but due of the credit it just became pointless that most apps are so desperate to be greedy
Ai and scam
There to much fake ai girl that make u think they are real don’t fall for this scam
Terrible
Nothing but ai bots and scammers. Waste of money!
App full of Bots and fake profiles with AI assistant chats
I talked to one girl on video and she said that she can’t reply because the app replies for her .. every other basically flopped with some last minute excuse when we were going to meet in person every time .. don’t waste your time ..
Fake app
This app is not real don’t spend your money
yes
Yes
AI agent bots
99% of the platform is AI generated photos, people, & conversations, even had the nerve to add ugly & attractive people to add more realism banning real people from posting in public feed is hilarious, then you run out of “coins” to message people or swipe & they want you to get stuck on monthly subscription to do so 😂
Theft
All fake profiles. And to make things worse I cancelled my subscription but you are still able to get money off me somehow
Bot Scam
1 star because it asked for a star. Everyone is a chat bot.
I don’t like this app
This app feels extremely fake and predatory , charging people to chat with ai bots is not the best feeling the inability to exchange numbers or call without paying is something I don’t agree with
Sucks
I’m never paying to talk to another person again bc all these apps are fake
Seems like a lot of bots
I’m constantly bombarded with request for messaging and video chat, most from people no where near me…. Haven’t put any money into this but because of that I’m hesitant
Trash app
App is garbage haven’t met anyone yet or even laid on this app that they claim in some of their ads
Fake app
Uses fake profiles blocks any contact info to keep using app
cost took damn much to text
it’s crazy you have to pay to text and can’t even send a decent pic or exchange social media or nun like this is really a rip off
Disfunctional
Most of the chats just want to burn your coins and the functions on the app most do them don’t even work. Save your money and talk to people out side no on an app that just wants you to pay money to talk to someone that’s probably not even real and most likely a bot.
Not real
All the accounts are bots
Coins to chat?
You can’t even get one full convo and they ask for payment already so wack.
Review
Very limited operations
Chatting should be free
It’s a nice app and I’ve met some great people but you can only chat for a little while then have to pay to keep chatting other then that I love it
Fast response
Very fast
Chat Bott
Look I had your other dating app that you created. I didn’t realize it was the same creator until I started getting in the using this one but either way I had that one was like ROLI something started with an R on the app. I communicated with six women every one of them ended up being an AI chat, but it was maliciously designed to keep my wallet open. We surpass the minimum threshold to communicate our contact information some of them as many as four times we scheduled dates to meet to transfer the information and they always had an excuse why they couldn’t make it finally when I told them I was getting suspicious. They glitched out and confessed it to me on the app and I have screenshots of that and if that isn’t bad enough, I found already on this app two of those chat Bott.
Sentiment summary
81%
Positive (4-5★)
5%
Neutral (3★)
14%
Negative (1-2★)