Review Insights · App Store
Luxy - Selective Dating App
Luxy Inc. · 104,133 ratings · ★ 4.7
4.7
★★★★★
104,133 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"people"
22 negative reviews mention this · 32% of all complaints
★★★★★ "I’d give you a zero if I could. Complete scam don’t waste your time, the people are fake, the reviews are probably fake too, they put you in “review” indefinitely, even if you were a previous user that paid….. then they put a paywall on you…. Unfortunately this is a fake …" - roxyfoxyhit
2
"money"
18 negative reviews mention this · 26% of all complaints
★★★★★ "Useless. waste of time and money, many duplicate profiles" - Cj-&’gvbbn
3
"waste"
16 negative reviews mention this · 24% of all complaints
★★★★★ "I’d give you a zero if I could. Complete scam don’t waste your time, the people are fake, the reviews are probably fake too, they put you in “review” indefinitely, even if you were a previous user that paid….. then they put a paywall on you…. Unfortunately this is a fake …" - roxyfoxyhit
4
"profile"
14 negative reviews mention this · 21% of all complaints
★★★★★ "Useless. waste of time and money, many duplicate profiles" - Cj-&’gvbbn
5
"dating"
13 negative reviews mention this · 19% of all complaints
★★★★★ "I’d give you a zero if I could. Complete scam don’t waste your time, the people are fake, the reviews are probably fake too, they put you in “review” indefinitely, even if you were a previous user that paid….. then they put a paywall on you…. Unfortunately this is a fake …" - roxyfoxyhit
6
"review"
11 negative reviews mention this · 16% of all complaints
★★★★★ "I’d give you a zero if I could. Complete scam don’t waste your time, the people are fake, the reviews are probably fake too, they put you in “review” indefinitely, even if you were a previous user that paid….. then they put a paywall on you…. Unfortunately this is a fake …" - roxyfoxyhit
7
"scam"
10 negative reviews mention this · 15% of all complaints
★★★★★ "I’d give you a zero if I could. Complete scam don’t waste your time, the people are fake, the reviews are probably fake too, they put you in “review” indefinitely, even if you were a previous user that paid….. then they put a paywall on you…. Unfortunately this is a fake …" - roxyfoxyhit
8
"subscription"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Can’t unsubscribe.. I am highly disappointed in the this, being as I do not wish to continue with this app. I do hope it gets solved soon so that way no payments or charges get added when the subscription is cancelled." - Manors of mystery
9
"paid"
8 negative reviews mention this · 12% of all complaints
★★★★★ "I’d give you a zero if I could. Complete scam don’t waste your time, the people are fake, the reviews are probably fake too, they put you in “review” indefinitely, even if you were a previous user that paid….. then they put a paywall on you…. Unfortunately this is a fake …" - roxyfoxyhit
10
"waste money"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Not worth it. Do not waste money on this app. This app is totally a scam. They match you with all the people in different states or different countries. I only meet one match in the nearby area in 7 months so far." - m5cruise
11
"other"
8 negative reviews mention this · 12% of all complaints
★★★★★ "App blocked me after taking payment. I paid the $100 to upgrade and the app blocked me by the next day.. not sure what rules I violated but from other reviews it seems if you don’t respond to people enough they will deem you as fake.. I had 300+ to respond to in one day.. I wi…" - Venus air
12
"through"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Pure Paywall Bait. They make you wait through a so-called “vouching” period, only to reject your profile at the last minute. The moment you’re denied, a pop-up appears offering a paid option to skip the line instantly. It’s an incredibly transparent cash gra…" - Mamied31638
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
I’d give you a zero if I could
Complete scam don’t waste your time, the people are fake, the reviews are probably fake too, they put you in “review” indefinitely, even if you were a previous user that paid….. then they put a paywall on you…. Unfortunately this is a fake Dating app run by greed,
Useless
waste of time and money, many duplicate profiles
Na
You gotta pay for everything on there it’s weird
What does luxy mean?
Apparently not much at all. No standards on values, education, professional success or hygiene. I was matched with a cashier from Walmart. Just various
money grabs and ways to pay to get to the “ next level”
money grabs and ways to pay to get to the “ next level”
Review taken down beware child trafficking
Disturbing pictures of children posted. Lots of children in suggestive poses with red lipstick posted from China India Saudi Arabia on the app in people in review, I have reported but my review was taken down! Save the children!!
App blocked me after taking payment
I paid the $100 to upgrade and the app blocked me by the next day.. not sure what rules I violated but from other reviews it seems if you don’t respond to people enough they will deem you as fake.. I had 300+ to respond to in one day.. I will be collecting a refund.
Can’t unsubscribe.
I am highly disappointed in the this, being as I do not wish to continue with this app. I do hope it gets solved soon so that way no payments or charges get added when the subscription is cancelled.
Pure Paywall Bait
They make you wait through a so-called “vouching” period, only to reject your profile at the last minute. The moment you’re denied, a pop-up appears offering a paid option to skip the line instantly.
It’s an incredibly transparent cash grab designed to frustrate people into buying a premium membership. This isn’t an exclusive club, it’s a tollbooth. Save your money.
For context, I’m a working professional model and was still rejected. They talk about “quality control,” yet if you’re willing to pay, those standards suddenly disappear.
It’s an incredibly transparent cash grab designed to frustrate people into buying a premium membership. This isn’t an exclusive club, it’s a tollbooth. Save your money.
For context, I’m a working professional model and was still rejected. They talk about “quality control,” yet if you’re willing to pay, those standards suddenly disappear.
Gay
Another GAY dating app you can’t use, and it’s worse than others. It’s like they forget we want to spend our money on THINGS? Or food? “‘Luxy’”… like we’re all luxurious or something?? Lol gay
Not worth it
Honestly sucks. They get you to pay a ton up front without giving you any thing to see how the app even works. Then they keep trying to get you to buy more and more. Literally worst $100 I’ve spent. I used other apps with the same money and it was better. They didn’t keep asking for more. Truly just trash and the matches aren’t wonderful
Don’t use it!
In this app you have to pay a high amount of money to reply to a message! 😐!
This app is only used to fill the pockets of its owner! You can't make any friends if you haven't paid!
I don't recommend it at all!
This app is only used to fill the pockets of its owner! You can't make any friends if you haven't paid!
I don't recommend it at all!
Waist of time
Don’t waist your time, you’ll be endlessly swiping left, people don’t read your profile which waists your time and there is no way to make it so that you are looking for non international people which again waists your time because they are also looking for people in their own country.
All pics are being rejected
I had this app for years and now all the pics are being rejected. I never changed any of my pics. They’re all clear pics of me. What is wrong with this app
Wtf is going on??
Was never a huge fan of this app, but it wasn’t bad. I’ve been using this app for almost 2 years now and all of a sudden they are rejecting every single photo that I’ve submitted. All the same photos that have been on there and I’ve been updating my photos each year. Now it will not allow me to upload any photo because it says it’s not me. After two years of being on the app, it’s saying it’s not me in the photos even though my socials are linked and I have no reviews of it not being me because I’ve met multiple people from the app. Apparently I think I’m AI, which is insane to me. I will be ending my subscription on this dumb app because I’ve gone through six photos that are on every single dating app and they are perfectly fine except for this dumb app. I don’t know what you did with your new updates but if you’re gonna think people are AI because they have a certain background filter on a photo then you’re gonna lose subscriptions fast.
Awful
Awful app. The popular weekly woman on that app is a 55 year old average woman while im young and in my early 20s and pretty and i got rejected by this app. Im going to school to be a doctor too
Only for straight people
Title says it all…
AWFUL
This app is terrible. They ban you without any explanation, but they don't waste any time when it comes to charging for memberships
Issue
Dear Luxy Team,
I hope this email finds you well.
I would like to express my disappointment regarding the poor customer service experience I have been facing. Unfortunately, this is not the first time I have encountered the same issue. Every time, it takes more than 48 hours to receive a response, and no proper solution is provided.
I have tried calling your support team more than 20 times, but no one answered my calls.
Currently, I am experiencing an issue with my Boost feature. If this problem is not resolved before 2:00 PM today, I will cancel my subscription and stop using the application, along with my friends.
Previously, I had a Platinum subscription, and my account was suspended for 3 days without a clear explanation. Although I was not compensated at that time,
I am now facing a similar situation again.
I kindly request an immediate solution and appropriate compensation for the inconvenience caused. Otherwise, I will have no choice but to discontinue using the application.
I hope this email finds you well.
I would like to express my disappointment regarding the poor customer service experience I have been facing. Unfortunately, this is not the first time I have encountered the same issue. Every time, it takes more than 48 hours to receive a response, and no proper solution is provided.
I have tried calling your support team more than 20 times, but no one answered my calls.
Currently, I am experiencing an issue with my Boost feature. If this problem is not resolved before 2:00 PM today, I will cancel my subscription and stop using the application, along with my friends.
Previously, I had a Platinum subscription, and my account was suspended for 3 days without a clear explanation. Although I was not compensated at that time,
I am now facing a similar situation again.
I kindly request an immediate solution and appropriate compensation for the inconvenience caused. Otherwise, I will have no choice but to discontinue using the application.
DO NOT PURCHASE
It’s such a scam app..which is so sad because it looks legit. Not even close. Don’t waste your time.
Scammy
$100 just to gain access to only have so few swipes and get hounded to buy more coins like what is this…. Not happy
No me gusta
Dice gratis y para poder chateau hay q pagar demasiado
Don’t waste your money
I’m a woman. I accidentally got the year membership so I had this app for a while and didn’t find any good matches. Too many fake profiles.
Bad application
Ew
It does not fultill its purpose. 👎🏼
I wanted to try it out for a few months, and I felt it still has a long way to go to improve! I do not recommend it.
Not worth it
I payed the MF $100! My date was poor guy a poor b+dtard! Never again
Scam Dating App
I have now gone through the approval process three separate times and, despite fully completing my profile each time, I have not been approved.
What concerns me most is the lack of transparency and the increasing wait times. Initially, I was told it would take a few days, then it extended to about a 2 weeks, and now it has been over a month without any clear communication or explanation for the delay.
I reached out for clarification but did not receive a meaningful response regarding why my account has not been approved or how much longer I should expect to wait. This lack of communication makes it difficult to trust the process.
Additionally, from a user’s perspective, it raises concerns when there appears to be a long and unclear waiting period while also promoting paid membership options that may expedite approval. This creates the impression, whether intended or not, that the system may favor those willing to pay, which impacts perceived fairness and transparency.
I would strongly encourage the company to improve communication, provide clear approval criteria, and set realistic expectations for wait times. A more transparent process would go a long way in building trust with
What concerns me most is the lack of transparency and the increasing wait times. Initially, I was told it would take a few days, then it extended to about a 2 weeks, and now it has been over a month without any clear communication or explanation for the delay.
I reached out for clarification but did not receive a meaningful response regarding why my account has not been approved or how much longer I should expect to wait. This lack of communication makes it difficult to trust the process.
Additionally, from a user’s perspective, it raises concerns when there appears to be a long and unclear waiting period while also promoting paid membership options that may expedite approval. This creates the impression, whether intended or not, that the system may favor those willing to pay, which impacts perceived fairness and transparency.
I would strongly encourage the company to improve communication, provide clear approval criteria, and set realistic expectations for wait times. A more transparent process would go a long way in building trust with
Waste of money
I spent $120 for one month membership based on the reviews in the App Store and it was a complete miss. It presented me with people who were out of the country and matched me with people who were out of the country. It’s also glitchy with photos and overall just isn’t an intuitive app. Don’t waste your money. I have no idea where these positive reviews are coming from.
Refund Refusal?
My friend was charged over $500 for being on the app for 2 days , she didn’t know what to do so she reached out to her credit card an did a charge back and was refunded $584.96 , after she informed her credit card she was charged $39.99 and $24.99 + tax which she did receive back. These dating apps only want one thing for you to sign up for a subscription and never cancel it that’s what they bank on and it happens so often. Majority of the “people” on here are bots and foreigners, it’s just a money making app not in your favor in the slightest. Do you ground work before you move forward with these predatory so called “Dating Apps” who prey on people’s desire to not be lonely
Profile review fail
They failed my review whiles there was nothing wrong with it . My profile shows verified but anytime i open the app it says review fail
Great to meet bots and scammers
The amount of real people here is debatable at best. Two million people in the state here yet a whopping total of eight are on here to date… yeah, complete trash
Take off the stupid restrictions
Take off the stupid restrictions and the notification privacy for sharing instagram info since it is a lie. Seems like you guys don’t understand the meaning of sharing life stories while other dating apps do so stop lying to your customers. All you guys want are profits and subscription. Stop giving the general reply to contact support since they’re useless and i know the devs and the founders don’t care. Fix your stupid app and give the people their fair share and rights to share what they need to have better interactions since there is nothing luxy about this app. Also take of your ridiculous photo system since is basically guess work and pointless. The guidelines don’t even match so of coz why anyone would stay on your app.
Beware. They don’t have a filtering system nor offer refunds.
I signed up for the app after receiving a list of few sites to try from a friend. However, shortly after creating my profile, I noticed that the majority of the men displayed were located outside of the United States and were primarily seeking casual relationships. Additionally, many of the profiles shown were significantly younger than my preferred age range.
As I continued navigating the platform, I realized there was no option to filter matches based on relationship intentions, such as “long-term” or “serious.” This was concerning, as most dating apps offer filtering features that allow users to better align with their preferences.
Within the first 24 hours, I contacted customer support with two primary concerns:
1. Why I was charged $600 for a subscription when I intended to sign up for a monthly plan.
2. Whether there was an option to filter profiles by relationship goals or limit visibility from individuals seeking something different.
Support responded that these filtering features are not currently available, nor is there an option to restrict visibility from users with opposing intentions.
After two days of navigating the app and realizing it lacked essential features that are standard on most dating platforms, I decided to cancel my subscription and request a refund. Despite reaching out to support more than five times, I have not received a satisfactory resolution regarding my refund request. This is especially disappointing given that I canceled within the first week.
For a $600 subscription fee, the platform offers only 60 swipes per day, with limited filtering capabilities. The majority of profiles shown did not align with my location or relationship preferences, making the experience frustrating and not reflective of the value advertised.
I am requesting a prompt review of my case and a refund of the subscription fee.
As I continued navigating the platform, I realized there was no option to filter matches based on relationship intentions, such as “long-term” or “serious.” This was concerning, as most dating apps offer filtering features that allow users to better align with their preferences.
Within the first 24 hours, I contacted customer support with two primary concerns:
1. Why I was charged $600 for a subscription when I intended to sign up for a monthly plan.
2. Whether there was an option to filter profiles by relationship goals or limit visibility from individuals seeking something different.
Support responded that these filtering features are not currently available, nor is there an option to restrict visibility from users with opposing intentions.
After two days of navigating the app and realizing it lacked essential features that are standard on most dating platforms, I decided to cancel my subscription and request a refund. Despite reaching out to support more than five times, I have not received a satisfactory resolution regarding my refund request. This is especially disappointing given that I canceled within the first week.
For a $600 subscription fee, the platform offers only 60 swipes per day, with limited filtering capabilities. The majority of profiles shown did not align with my location or relationship preferences, making the experience frustrating and not reflective of the value advertised.
I am requesting a prompt review of my case and a refund of the subscription fee.
Do not waste your time or money - money grab
This app is ridiculous, you can pay $100 to get the subscription but that doesn’t come with unlimited likes or should I say swipes, even if you swipe left on someone you still get docked for a swipe. You get maybe 10-20 swipes daily with the $100 subscription. You don’t get to undo a swipe (you must pay more to do that) and then to send gifts , what do you know more money. So paying $100 for subscription doesn’t really give you any perks. This app is a money grab. And I’m not cheap by the way but I’m also not into wasting my hard earned money.
Shame 0000
Ban for nothing
Something wrong with uploading photo
I can’t upload my photo, program I think they are fake but it’s mine.
They rejected my photo.
They just take my money, rejected my photo nothing inappropriate just a regular photo taken with a iPhone nice and clearly, no showing skin nothing I saw many similar photos of men’s there and also some of them with out shirt showing skin. What is the problem with a classic and elegant or casual photos.
Very disappointed
Extremely disappointed with this app. I tried making my profile twice just to get access, and still didn’t get one. I completed everything properly both times, followed all the steps, and yet the only thing that seems to work perfectly is the payment system.
It honestly feels like the entire purpose of this app is to keep charging users without providing real value or transparency. There’s no clear explanation, no proper support, and no accountability.
For an app that markets itself as “exclusive” and “premium,” this experience was anything but. Very unprofessional and frustrating. I absolutely do not recommend it.
It honestly feels like the entire purpose of this app is to keep charging users without providing real value or transparency. There’s no clear explanation, no proper support, and no accountability.
For an app that markets itself as “exclusive” and “premium,” this experience was anything but. Very unprofessional and frustrating. I absolutely do not recommend it.
Dumb
This app is just meant to take your money. They have an “approval” period where they then offer let you skip if you pay them. What kind of nonsense is that?
Fake reviews
This app is terrible, paid for fake reviews to give a high rating, plagued with fake accounts, constantly being spammed with purchasing stuff in app more then anything I’ve ever used, I have over 300+ matches which is more than anything I’ve ever got on another app and of those legitimately maybe 2-3 are real accounts. They admit fake accounts make it through the selfie verification as well.
Worst experience
I signed up for Luxe and paid the $99 a month instead of the $1000 for quarter. No matches and all the 60 swipes are for people who are from overseas or other states. The discovery section for local is limited and of course you can’t swipe on it maybe you have to pay more… this is the worst online dating app I have ever been on. You would think paying the $100 a month would at least get you close to at least a match in your age range and area preference. Never again, I can’t wait for my month member shop to be over and delete the app.
SCAMMM
Honestly , I wanted to try this app to see the hype. & after they charge you $70 for the black . You basically have to past for everything else after that. To message people, more swipes.. Spent $40 for a boost & it charged for more swipes which I didn’t buy that. The whole app just give SCAM & im a little disappointed! Don’t waste your money …
Definitely a scam.
You fill out your profile 100% and then still only get a 50% chance (confirmed by the app) to get through the 24 hour approval process. They have approval skips but you have to sign up for the pro edition, and even then that’s 100$ for 1 month. Even to a billionaire, 100$ is a steep price for a month for a dating app. After 24 hours they declined my approval, simply put honestly, because you don’t pay for their subscription. Good luck getting in.
Not worth it
Do not waste money on this app. This app is totally a scam. They match you with all the people in different states or different countries. I only meet one match in the nearby area in 7 months so far.
Out of the country matches
Not very good you get matches out of the country
Racist
People of color do not get approved on this app.. your profile will sit in approval for months
Glitchy
So glitchy it's practically unusable & constantly shilling for paid upgrades every time you switch tabs. Not worth the hassle.
Disappointing and Misleading Experience
This app is a waste of money. The entire focus is pushing an expensive monthly subscription, then making you wait through a so-called “review” process only to be denied with no real explanation. The messages received do not appear to come from real people and feel automated or bot-driven.
After looking into it, many users report the same experience on Reddit, YouTube, and TikTok, which confirms this is not an isolated issue. The platform appears more interested in collecting fees than offering genuine matches.
I do not recommend this app.
After looking into it, many users report the same experience on Reddit, YouTube, and TikTok, which confirms this is not an isolated issue. The platform appears more interested in collecting fees than offering genuine matches.
I do not recommend this app.
Pretentious
Call it what it is, purchasing women in other cities
DONT WASTE UR TIME OR $
So after paying $70 just to join, you will come to find out this dating app charges you for every tool use in their app, you can easily spend from $100 up to $1k or more lol after reviewing the way things are paired out and how they have this dating app set up, it’s not user friendly or easy to set up your profile of what you are looking for, they have vet basic like location and age, they don’t allow you to set up exactly things you do and dont want, ie: for example if you don’t want to look at or for someone with kids good luck because there is no option to weed out these profiles, you will waste your time going through ppl in this app, the other thing is expect to run out of being able to swipe as a black member, once they decide you swiped enough they lock you out from swiping for like 14 hours until you are able to swipe again. Long story short, this dating app feels like a scam and all they do is want to charge you for every tool they have on the app. GUYS! You have been warned! DONT WASTE YOUR TIME OR $ ON THIS SITE.
Nope
Why make me wait in review to tell me I didn’t pass? What a pointless app. Let me try before I buy. But no, you want 120/month right off the bat.
+ 18 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)