Review Insights · App Store
Lyft
Lyft, Inc. · 17,095,005 ratings · ★ 4.9
4.9
★★★★★
17,095,005 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"lyft"
15 negative reviews mention this · 47% of all complaints
★★★★★ "Sliding down into gutter. How is it that Lyft and Uber have gotten so bad? Prob profits over service. So many delayed rides, cancelled and charged, time estimates way under estimated." - easy updates to make it great
2
"ride"
14 negative reviews mention this · 44% of all complaints
★★★★★ "Sliding down into gutter. How is it that Lyft and Uber have gotten so bad? Prob profits over service. So many delayed rides, cancelled and charged, time estimates way under estimated." - easy updates to make it great
3
"driver"
11 negative reviews mention this · 34% of all complaints
★★★★★ "Wait times are intentionally misleading. Wait times for drivers are consistently 2-3x what is advertised in the app. A 3 minute priority pickup took almost 15 minutes. And ETAs for arriving drivers are equally inaccurate. App has gone down hill substantially in the last 12 mos" - Joey Joe Joe III
4
"drivers"
10 negative reviews mention this · 31% of all complaints
★★★★★ "Wait times are intentionally misleading. Wait times for drivers are consistently 2-3x what is advertised in the app. A 3 minute priority pickup took almost 15 minutes. And ETAs for arriving drivers are equally inaccurate. App has gone down hill substantially in the last 12 mos" - Joey Joe Joe III
5
"minutes"
10 negative reviews mention this · 31% of all complaints
★★★★★ "Wait times are intentionally misleading. Wait times for drivers are consistently 2-3x what is advertised in the app. A 3 minute priority pickup took almost 15 minutes. And ETAs for arriving drivers are equally inaccurate. App has gone down hill substantially in the last 12 mos" - Joey Joe Joe III
6
"wait"
8 negative reviews mention this · 25% of all complaints
★★★★★ "Wait times are intentionally misleading. Wait times for drivers are consistently 2-3x what is advertised in the app. A 3 minute priority pickup took almost 15 minutes. And ETAs for arriving drivers are equally inaccurate. App has gone down hill substantially in the last 12 mos" - Joey Joe Joe III
7
"uber"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Sliding down into gutter. How is it that Lyft and Uber have gotten so bad? Prob profits over service. So many delayed rides, cancelled and charged, time estimates way under estimated." - easy updates to make it great
8
"service"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Sliding down into gutter. How is it that Lyft and Uber have gotten so bad? Prob profits over service. So many delayed rides, cancelled and charged, time estimates way under estimated." - easy updates to make it great
9
"getting"
6 negative reviews mention this · 19% of all complaints
★★★★★ "cost too much. a ride can be $10 then shoot up to $20 for no reason even if theres no traffic and the lyft pink cost $10 to only take like $3 off each ride so its not even worth getting" - non è un caso che si siano
10
"prices"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Lyft misrepresents ride prices. I was quoted a 2-mile ride for $60. After the ride, Lyft charged me $109. After over an hour with customer service, they said I should screen shot the quoted prices before accepting rides. Customers can’t trust this service." - Kultofcows
11
"trying"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Picky Lyft Drivers. 90% these drivers will cancel on me when they’re currently finishing a ride, so I get switched to a different driver the moment they finish their ride. What’s the point of taking my ride request if you’re going to do that? I’d have to wait …" - Thick Angry Italian
12
"down"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Sliding down into gutter. How is it that Lyft and Uber have gotten so bad? Prob profits over service. So many delayed rides, cancelled and charged, time estimates way under estimated." - easy updates to make it great
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Sliding down into gutter
How is it that Lyft and Uber have gotten so bad? Prob profits over service. So many delayed rides, cancelled and charged, time estimates way under estimated.
Wait times are intentionally misleading
Wait times for drivers are consistently 2-3x what is advertised in the app. A 3 minute priority pickup took almost 15 minutes. And ETAs for arriving drivers are equally inaccurate. App has gone down hill substantially in the last 12 mos
cost too much
a ride can be $10 then shoot up to $20 for no reason even if theres no traffic and the lyft pink cost $10 to only take like $3 off each ride so its not even worth getting
Getting too expensive
Like most companies lift has become very selfish. They don’t pay their workers enough and then they overcharge customers I had to pay $70 to travel 20 minutes. And then they decided to make people pay more. If we want to get a driver near us we have to pay an extra five to $10 and they just call it priority pick up when it used to be. That’s just what automatically would get
Double charged for cancelling ride
Charged twice for nothing. Cancelled 45 minutes prior.
Will hold your money and not provide a ride
They will take your money under the promise to get you a ride not find one and while still holding your money ask for more and to try again
flawed system flawed drivers
Scheduled a pickup the night before for a 5:45am pickup. I came outside at 5:44am to greet the driver, and asked for a second to collect my bags inside. Left the door ajar. Came back outside at 5:49am to see the driver pulling away without me. Chased down the car only to be told the app dropped my ride for “taking too long” and still charged me a $10 fee for a ride the app decided to cancel. Ended up having to pay nearly double the price to still get a ride and get to the airport on time.
Flawed up down left and right makes no sense why they’d cancel when contact with the driver was made.
Flawed up down left and right makes no sense why they’d cancel when contact with the driver was made.
Disappointed, drivers/Lyft cancelled twice
I requested a ride with enough time of getting to work, from the mechanic shop, I dropped off my car at. It kept changing to a different driver. I was 13 minutes late to work.
Trash app uber better
You can do better on uber . They have eats delivery . Lyft Lame
Lyft misrepresents ride prices
I was quoted a 2-mile ride for $60. After the ride, Lyft charged me $109. After over an hour with customer service, they said I should screen shot the quoted prices before accepting rides. Customers can’t trust this service.
Be careful!!!
Today I discovered a “Default Tip” automatically added to my fare!!! Seriously!!! That is unacceptable!!!
Poor respect for passengers
Lyft takes advantage of the fact that writers do not want to take a higher priced ride so they make you wait like 35 minutes before even putting your ride out there and then even longer to get your ride to come to you. They try to extort more money out of you by holding out on all the drivers that are closer to you and more convenient so that they can get paid more and the drivers the drive from farther away make less.
They keep changing drivers!
Multiple times now I have requested a Lyft, been assigned a driver, waited until the driver was almost there, only to have the driver cancel and then they start the whole process over again! Wait times that were supposed to be 7 minutes turned into an actual 20+ minute wait time. Ridiculous. I can only assume they are trying to force people to upgrade to a “premium” service in the hopes of getting better service times.
Drivers are scammers
I constantly have drivers accepting my rides and driving in the wrong directions attempting to farm cancellations
Garbage
Garbage app rapes you on prices
Lower the prices
The prices are insane. If they were lowered I would use the app again.
Unsafe
Quite the fall from grace for a once good app. Miserable experience with driver and customer service “rep” that felt like a “challenged” ai chatbot. Driver changed his mind two blocks into the ride and kicked me out of his car. Lyft ai is still working up the courage to tell me how “sorry” they are.
Promos not working and no customer service help
A few days ago I really needed a ride home from work and I remembered on my doordash account it said if I signed up as a new rider with lyft I would get $10 off my first two rides, so I was excited to try out Lyft and the features they had. I was very careful to follow the steps to sign up and link my account as to not mess anything up, but when I went to actually book the ride the 10% off promo was the only option available. I am not sure if it’s an error on Doordashes end or Lyft, but I took a screen shot of the original promo through Doordash just in case this exact thing happened. I contacted Lyft support and shared my info and the screenshots as proof. They said it was clear I followed the correct steps and that they would investigate. I waited patiently for over an hour, but I needed a ride soon, so I asked if there was any updates. By then based on the messages it sounded like I was matched with a new support person. They basically said they needed to escalate this and someone would be emailing me, and when I expressed I was trying to use it for now they told me to stop replying to them which felt very rude and unhelpful. It’s been days and still nothing. Even if they got me the coupon to somehow work it was only good for new riders for 14 days from sign up and I rarely use these types of services. It was overall a frustrating experience. I understand that sometimes theres not much you can do as a customer support person, or that solutions can take time, but at the minimum I expect some communication and follow through.
Also the pricing?? $27.90 for an 8-10 minutes drive is insane, and that’s after applying a discount. Without it said $30.99. That’s just for standard and also before tip. Ubers prices were better and has better customer service
Also the pricing?? $27.90 for an 8-10 minutes drive is insane, and that’s after applying a discount. Without it said $30.99. That’s just for standard and also before tip. Ubers prices were better and has better customer service
Lyft is too expensive
Uber wasn’t available at the time so had to lower my expectations , adjust cost and forced to take Lyft
Would I take it again? Only if the Hearst breaks down
Would I take it again? Only if the Hearst breaks down
Never again.
They charge unauthorized charges.
Disappointed. In the wait time
I called the ride it said wait for 7 mins then they assigned driver after 10 mins then it said coming in 7 after that so I waited 24 mins already then that driver cancelled I called another driver that took 10 mins again so it was not accurate and not worth the wait
Wait and save
Says 15 minutes to find a driver it’s a lie always takes longer and it keeps asking if you want a faster ride if not you got to keep waiting more than 15 minutes.
Picky Lyft Drivers
90% these drivers will cancel on me when they’re currently finishing a ride, so I get switched to a different driver the moment they finish their ride. What’s the point of taking my ride request if you’re going to do that? I’d have to wait an extra 10-30 minutes for the new driver. At this point I HAVE to cancel my ride when I see my first driver is trying to finish their current ride to avoid being switched to a different driver.
Women Connect is pointless
Don’t bother if you’re a woman who is interested in using Woman Connect to pair with women and nonbinary drivers. I had my preferences set to always prefer women drivers and I have had male drivers the entire week. I even chose “Wait and Save” to avoid being paired with a man, but still got a man. Don’t advertise something like Women Connect if it never actually works out like you say it will.
Almost $30 for a 3 mile drive is ridiculous
I ride or try to ride a lift every morning to get to work. It’s usually a reasonable price but as of the last week, Lyft has been trying to charge me over $20 to get to work in Saint Petersburg, Florida. Your prices are now higher than Uber. Congratulations.
In-app advertising is insulting
Spend thousands wirh lyft, now they’re getting greedy and trying to make me pay tj watch ads. So insulting.
Reliable turned into not reliable
Back then, Lyft was better than Uber but it completely change. First, the pick up location was incredibly off to the area that i picked, mind you that the location was in front of my house. Second, the driver didn’t even go to the chosen location, but farther away. Then, the driver completely ditched us and left before the wait time fee even reached. Third, the price doubled and even tripled at times than the first reliable prices. Lastly, when my dad was a lyft driver, he didn’t get much money from it than before. If it was the same as back then or at least have cheaper price, then I would’ve given a 4 or 5 star
Poor service
I was automatically signed out of my account with $75 Lyft cash and all my linked cards (on my current account) were not visible; I tried signing in and the app kept saying “oops something went wrong please try again…” and continued to get the same message.
My problem is still unresolved.
My problem is still unresolved.
Prebook No Show
I had prebooked a ride to MCO airport and the assigned driver (Andres) was a No Show. They assigned a new driver and he arrived 20 minutes late to pick is up. Will be switching back to Uber.
Lazy drivers
literally what it said
EXPENSIVEEEE
NO DRIVERS HIGH FARES
Consistent in getting my address wrong
It’s useful when it wants to be but why do I always have to be consistently playing games with the app getting my address correct. Creates frustration for both me as the rider and the driver. Very irritating
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)