Review Insights · App Store
magicplan
Technologies magicplan Inc. · 40,558 ratings · ★ 4.7
4.7
★★★★★
40,558 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"scan"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Ruined. You can’t pick the corners of a room manually anymore. This means there is no way to know for sure that you are measuring correctly. All the automation is for nothing. If I scan the same room twice and both times it’s a different sqft it’s …" - Pat2867
2
"plan"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Open plan? Find something else. It’s impossible to use with an open plan home. Just give up" - Jeremiah 123
3
"work"
10 negative reviews mention this · 21% of all complaints
★★★★★ "Ruined. You can’t pick the corners of a room manually anymore. This means there is no way to know for sure that you are measuring correctly. All the automation is for nothing. If I scan the same room twice and both times it’s a different sqft it’s …" - Pat2867
4
"room"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Ruined. You can’t pick the corners of a room manually anymore. This means there is no way to know for sure that you are measuring correctly. All the automation is for nothing. If I scan the same room twice and both times it’s a different sqft it’s …" - Pat2867
5
"doesn"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Ruined. You can’t pick the corners of a room manually anymore. This means there is no way to know for sure that you are measuring correctly. All the automation is for nothing. If I scan the same room twice and both times it’s a different sqft it’s …" - Pat2867
6
"floor"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Deleted all my floor plans. After using this for years it forced me to create a new account and all my floor plans were deleted. Hours of work gone" - wiiqksjfuwjsjndruw
7
"scanning"
7 negative reviews mention this · 15% of all complaints
★★★★★ "LOST ALL MY WORK. I spent an hour scanning an entire home. It was the only time I had to get inside! I just bought the house. At the end of all of the scanning magicplan asked me if I wanted to save the video. I said no. Then magicplan asked me again. Are yo…" - ghjdthvhj
8
"waste"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Money gouging. Can’t take advantage of core functionality without giving up hundreds of dollars to pay for a subscription. I don’t even plan on using it that much so why would I subscribe? Now I am stuck with no capabilities because of greed. Typically, i…" - Keyoshiofficial
9
"free"
6 negative reviews mention this · 13% of all complaints
★★★★★ "LOST ALL MY WORK. I spent an hour scanning an entire home. It was the only time I had to get inside! I just bought the house. At the end of all of the scanning magicplan asked me if I wanted to save the video. I said no. Then magicplan asked me again. Are yo…" - ghjdthvhj
10
"subscription"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Outrageous Pricing. App was decent enough, but who wants to pay outrageous subscription prices? $900 a year, for an iPhone app? Who do these people think they are?! There is no app that is worth that to me. I’ve used a lot of them. I am a carpenter/ property m…" - Zzz1123456789
11
"lost"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Ruined. You can’t pick the corners of a room manually anymore. This means there is no way to know for sure that you are measuring correctly. All the automation is for nothing. If I scan the same room twice and both times it’s a different sqft it’s …" - Pat2867
12
"terrible"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Doesn’t work. Nice idea, terrible execution. Doesn’t work" - JitterMane
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Outrageous Pricing
App was decent enough, but who wants to pay outrageous subscription prices? $900 a year, for an iPhone app? Who do these people think they are?! There is no app that is worth that to me. I’ve used a lot of them. I am a carpenter/ property manager.
Absolutely impossible for beginners
Absolutely impossible for beginners. Completely unintuitive. Next.
Ruined
You can’t pick the corners of a room manually anymore. This means there is no way to know for sure that you are measuring correctly. All the automation is for nothing. If I scan the same room twice and both times it’s a different sqft it’s worthless. Bring back manual selection of corners. Forget this “select a wall” garbage. Even when I try to get to manually select corners it doesn’t work. This app used to be seamless and excellent. Now it is terribly disappointing. I’m really sad about it.
RE the dev response: yeah, I did that. It never worked. The corner line always appeared waaaaaaay up and to the right. As if it totally lost where I was in the space. I.e. I know how to do what you’re describing and it did not work. I could not get the line on screen to pick my corner.
RE the dev response: yeah, I did that. It never worked. The corner line always appeared waaaaaaay up and to the right. As if it totally lost where I was in the space. I.e. I know how to do what you’re describing and it did not work. I could not get the line on screen to pick my corner.
Sucks
My home has cathedral ceilings and insets for fireplace and beams. The app can’t grasp what’s going on and comes up with crazy shapes and doesn’t make it possible to easily edit during the scan. Also if the room has furniture the app gets confused. So basically if you have a perfect box it might work.
Tricky purchase
I’ve paid for this app. TWICE and each time it said it was a one time purchase. Now it is saying o need to buy again. Not falling for it anymore. Moving to another app!
Doesn’t work
Nice idea, terrible execution. Doesn’t work
Needs primer
Looks great but no into to use tools makes it worthless for a demo.
Open plan? Find something else
It’s impossible to use with an open plan home. Just give up
Irina designer interior
I made a big measuring a hall house in one my project and all measurements disappeared! I just don’t see this project in app
Mr R
Just downloaded and am finding the instructions boils down to a sped up video with little to instructions.
Money gouging
Can’t take advantage of core functionality without giving up hundreds of dollars to pay for a subscription. I don’t even plan on using it that much so why would I subscribe? Now I am stuck with no capabilities because of greed. Typically, if you needed a tool, you would purchase it and own it forever till it stops working. Subscriptions? You own nothing and perpetually spend money for something you may hardly use, or use all the time. Subscription models are a huge waste of resources
Deleted all my floor plans
After using this for years it forced me to create a new account and all my floor plans were deleted. Hours of work gone
Nightmare
This is absolutely not intuitive. After 2 hours I have yet to finish the ground floor of a small condo. I managed to graduate medical school, I can program ventilators but MagicPlan is a complete nightmare
LOST ALL MY WORK
I spent an hour scanning an entire home. It was the only time I had to get inside! I just bought the house. At the end of all of the scanning magicplan asked me if I wanted to save the video. I said no. Then magicplan asked me again. Are you sure? I said OK. Then the app proceeded to crash and freeze! I lost all of the scans and had no time left to redo them. Now I have to buy furniture for a house that I don’t know the measurements for thanks to magicplan! Great job!!
Paid $$$ for nothing
Seeing the advertisement for this app and I bought it. $40 per each drawing of the floor plan. The plan also could transfer drawing into 3D perspective. Apparently the app doesn’t do that. Keeps saying it’s not supported in this app. What a refund.
This is NOT free (which is ok… ) but..
I have no problem with people working on a product, and charging for it. Just don’t assume you’re getting this for free. I’m 5 min in, and the lack of transparent pricing is going to bug someone. Be up front.
It seems to be:
-$12.99/mo for basic
Or
- $25-40 per project if you get a pro plan. (Do your own research to be sure.)
The reviews are good, so I’m going forward, and wiser now.
It seems to be:
-$12.99/mo for basic
Or
- $25-40 per project if you get a pro plan. (Do your own research to be sure.)
The reviews are good, so I’m going forward, and wiser now.
Appears to be creating file, but DOESN’T
I thought I created a plan of my new house, but when I wanted to submit it this morning there was no plan.
Waste of money
The application freezes too frequently, camera gets stuck and you waste more time trying to figure out how to use than actually using the app. I even upgraded to give it a try and same thing, don’t waste your money
Garbage… no option for scanning
Garbage app terrible UI and unintuitive. Good luck finding the option for scanning. Their help section is also garbage and offers zero info about how to start or scan.
Not user friendly at all
This is terrible. No clear way to begin using the lidar scanning. Junk app. Not effective at all. Very difficult to use. Doesn’t generate 2d floor plans.
Camera scan doesn’t work
The camera scan feature simply does not even begin to function. If that’s your aim don’t waste your time.
Lost all my projects
Brilliant app except it decided to vanish essential projects that have cost me considerable time and money
Not scanning correctly
I want it to love it. Unfortunately, it is not scanning accurately, and often I have to res, scan and rescan before I get just a piece of what I need to work with.
Auto scan is terrible
Auto never works in open area or closed.
Why?!!
Signed up for subscription only to be paywalled again to 3D scan
Can’t do anything without signing up for an account
I wish this was mentioned in the description before I bothered downloading it.
Free to download only
Not sure why it’s free to download but requires a subscription to use. Why bother downloading for free? This used to be a useful app when it could be used before.
Can't delete projects without paying
It's no longer possible to delete a project without paying for a subscription. I have deleted my subscription and will no longer help out friends or family members with their ideas using this app. The app was never good enough for professional use, and now it's too expensive for casual use. Tinkering with ideas for free and paying once you're ready to make a project happen is the main valid use for this app, IMO, and that's just no longer valid given all the inherent limitations of the app itself and the restrictions imposed on use. It was good while it lasted.
Not user friendly
I got the app to make a floor plan. It was pitched as something easy I could do with my phone. Nope! Feels like a waste of time.
Wasted 30 minutes then App Crashed
I was very excited scanning my entire new house with Lidar thinking this app would be helpful to generate floor plans and 3d model. When I clicked done scanning the app crashed and I lost all the work I had done the last half hour.
Limited objects, requires PC in addition to phone.
Very few basic objects to place in room on phone app. Must have PC available to create other objects. Within hours, the app created a copy of my first free project meaning that I now have two projects which is my limit. People with the free plan are unable to delete projects so here I am stuck with two of the same project and unable to open a second one.
Does not work
I just spent 10 minutes scanning the whole room. It looked promising. It showed lines on the wall corners and ceiling. It detected doors and furniture. But then it didn’t save anything. And it shows 0 ft.². Terrible app it doesn’t work.
Wasted my time
Lost my sketch that I worked on for hours and support will only contact you in 1 business day! I need it now. Waste of time. I’ll never use this!
Not intuitive. Couldn't figure it out
I downloaded this app specifically so that I could use the Magic Room scan and get the square footage of my room quickly. The signup process took me like 5 minutes. In that time period, I could have measured it myself. But, hey, it would be set up for the future, right?
Once I got in, I didn't see anywhere where I could use a Magic Scan. I looked all around, I thought maybe I need to create a new project, maybe I need to upload photos first. Tried it all, couldn't figure it out. Went to the help center to try to see if it could tell me how I could make a Magic Scan. The only article it had was "How accurate is the Magic Scan?" Which told me it's this accurate. Not what I need to know, I need to know where to find it in the app.
If your app is so complicated to use that you can't figure out how to use it in 10 minutes, it's not worth my time, so I deleted it. Won't be using again.
Once I got in, I didn't see anywhere where I could use a Magic Scan. I looked all around, I thought maybe I need to create a new project, maybe I need to upload photos first. Tried it all, couldn't figure it out. Went to the help center to try to see if it could tell me how I could make a Magic Scan. The only article it had was "How accurate is the Magic Scan?" Which told me it's this accurate. Not what I need to know, I need to know where to find it in the app.
If your app is so complicated to use that you can't figure out how to use it in 10 minutes, it's not worth my time, so I deleted it. Won't be using again.
not user friendly
horrible
Data Mining!
Huge fail! First they want so much personal information just to start the app, then, if you try to go to site and log in on a desktop computer, even with the login you created, they start over and ask the same questions. They don’t need to know the information they ask for, but you can’t bypass it. Thanks, but I’ll find something less intrusive.
Frustrating
Floor plan had areas but not dimensions. Could not find a way to add those dimensions. Instructions confusing. Gave up and used my tape and a pencil
Bad scan no edit
Scan could not determine corners of inset desk or corner book case. Product can only edit scan on phone or tablet, so you would need a stylus.
Stay away from
Talk about useless, this app crashes constantly the room mapping is a joke I have a perfectly straight hallway and out of nowhere I have a wedge that’s 47 feet long with another set of doors, just don’t waste your time
Too hard to use
What is shown in the videos does not represent what it true is. It does not recognize corners. It’s a total mess
Such a disappointment
I remember trying this app years ago and thinking that the user interface was completely inscrutable. I thought I’d give it another try and, unfortunately, it remains so. The Help videos are a joke. This use case for Lidar is so powerful, but unfortunately Magicplan makes its magic a very dark art, indeed.
Complicated on an iPad
Trying to do a room within a building is not for the faint of heart. Goo be easier.
There is no deletion of projects
Why are the projects not deleted from the archive?
Huge learning curve
Not at all intuitive
Cost
I’ve had this app for years and enjoyed creating almost unlimited plans. They updated it a year or two ago and now you only get one plan for free and have to pay if you want to create more than one plan.
Too hard to scan rooms.
The scan feature is close but not quite right and the controls to edit the plan are not the best.
Scanning does not work on iPhone
Downloaded to take measurements and try some layouts for a bathroom remodel from my iPhone. Got a message saying that I need a device with a larger screen. Worthless for my needs. I’m on iPhone 14 Pro.
So hard to use
I was tempted with a free version, but it didn’t let me scan the room, which is the purpose of this app. I upgraded for $12 per month and it took 45 minutes to figure out how to get the app to scan the room. Another 45 to scan a 3-room office, which I restarted several times, only to come out with a Dali-like floor plan of a room, bent and melting. One extra star because canceling was easy.
Sentiment summary
92%
Positive (4-5★)
4%
Neutral (3★)
5%
Negative (1-2★)