MakeMyTrip Flight, Hotel, Bus

Worst experience. Dont use this booking site. They are not reputable. I booked a hotel and was given a different hotel. It was infested with cockroaches , the AC didn’t work ( and it was in India) and the appliances didn’t work. They did nothing care whatsoever. It’s been 4 days and I was supposed to receive a call from the manager on 10 min last sat. Never called. Today they offered 5000 rupees even though I paid 11,532 rupees. How crazy. I’m appalled. I wouldn’t even give this site a 1 star.
Still did nothing to resolve the issues

very strange company in the way they deal with customers, and unfortunately their employees make promises they never fulfill.
I booked a flight ticket through them, then the flight was canceled by the company itself. After that, they informed me that the refund would be processed because the cancellation was from their side, and they said it would take 14 business days.
Now, more than 20 business days have passed and I still have not received my refund. I contacted them more than three times, and each time I stayed on the line for more than 40 minutes just to hear different excuses.
In every call, they promised that someone would contact me within 24 hours, but unfortunately nothing happened and all the promises turned out to be false.
This was my personal experience with them, and honestly, I do not recommend dealing with this company from my perspective.

لايوجد رقم للتواصل مع الاسف

Very Bad

I booked a ticket, they made a hold on the money and didnt book me the ticket. I cannot refund or do anything. What is this?

Extremely disappointed with the service. I requested a refund on a canceled flight and it’s now been well over a month with no updates or resolution. Meanwhile, others I know who booked through different platforms on flights that were after my dates on the same flight received their refunds much earlier. They have a terrible customer service team. I would highly recommend using a different website to book your flights or go directly through the airline. Mind you my booking was on Qatar airways from Houston to Bengaluru. I have also contacted Qatar airways regarding the situation and they can’t really do anything because my booking was through make my trip.

I used their app to book tickets and the airline cancelled my ticket.
I applied for the refund through their app and the status of the refund not changed for 17 days as of now. No contact us in the app nor support team. I can not reach out to them. Useless. Keep away!

Madar chod Kitne din ke bad milega mera refund

MMT makes a lot of promises, but the reality does not match at all.
Even after paying for a Super Premium package, every hotel they booked was the lowest room category. The rooms were small and not up to the expected standard.
Customer service was extremely poor. The tour manager, Kuldeep Sharma, never responded on WhatsApp or calls. There was no support when it actually mattered.
The included activities were also very disappointing. Most were basic roadside sightseeing stops that you could easily do on your own. On top of that, you still have to pay for entry tickets separately. These are low cost activities, but you end up paying significantly more through MMT.
The itinerary itself is padded with repetitive items just to make it look more comprehensive. For example, mentioning AC Sedan pickup and sightseeing every single day does not add any real value since the car is already booked for the entire trip.
Overall, this was a very poor experience. I would strongly recommend avoiding MMT for such trips. You are better off working with a reliable local tour operator, saving money, and having much better control over your experience.
I wish I can give MMT Zero Star.

It is a month since I received messages from Air India & MMT both about cancellation of trips owing to Dubai unrest. Lodged a formal refund request with MMT on 23 March but no response or progress. Irresponsive call center in India ineffective call center in UAE. Trip has vanished from my trips section.

I need my money

Always even in war or bombing city, make my trip will keep money for all kind of booking so careful

⚠️ ⚠️ I would like to share my very disappointing experience with a travel agency. I booked a ticket, but it was canceled due to extreme weather conditions in the Gulf. Since then, it has been over two months, and I am still waiting for my refund. Unfortunately: - There is no clear response - Only apology emails with no real action - Continuous promises without any resolution Until now, my money has not been refunded, which is completely unacceptable. ❗ I do NOT recommend dealing with this agency ❗ I am now preparing to file an official complaint to recover my money Please be careful and avoid going through the same experience

How can a travel booking app have no option to reach out to customer care

I have booked my tickets but they have not given me pnr and it is impossible to contact them

I booked my flight and because of war the flight got cancelled.. its been over a month now i didn’t received my refund.. I tried calling customer service to know the updates but no response.. i don’t even know if will refund the amou or not

My international flight refund for Gulf Air is delayed more than 25 days. This is beyond standard timeline. Please escalate and process immediately or provide ARN number. I need urgent resolution.

Avoid this website at all costs for international flight bookings. Poor customer service and a lack of clear procedures for resolving issues can leave you stranded with your money stuck.

it was very bad experience also the staff not that level which can Providing solutions , very bad and low quality company

Very unprofessional and unhelpful staff, I have received a cancellation notes from the Airlines and when I called Make my Trip to refund, they refused to help me ! Asking me to follow a very complicated procedure which also didn’t work, at the end I have lost my ticket value ) even though I did not chose to cancel, the airline has cancelled all the flights due to the current GCC war )

Should keep AI search optional in the app

Wish someone will help us

Booked a flight to Florida that was cancelled because of a storm they were very unhelpful would not refund me my money even after my flight was cancelled they refused app is a scam

Terrible service and follow through on the back end

Useless app

I booked my flight to Tokyo, the flight confirmation took 3 days. I was not able to apply for my visa, as the visa requirements state that I need a confirmed flight. I might have to reschedule / cancel my Japan trip. Never book international flights from make my trip! Please be aware! Always book flights directly from the airlines website.

One of the worst app to book flights. That don’t refund the money even if airlines refund the amount. How pathetic this app is . Please don’t book anything in this app

Very bad experience

I have been trying to cancel my ticket within 24 hours of booking and not able to. Neither their customer. Service is available to speak with.

# Overview -
What was supposed to be a routine 3 hour 45 minute journey from Agra to Delhi turned into a traumatic 7-hour ordeal due to systemic failures in driver vetting, vehicle maintenance protocols, customer support responsiveness, and basic passenger safety standards. This review details a cascade of preventable incidents that endangered my family's wellbeing and fundamentally undermines confidence in MakeMyTrip's outstation cab service.
#Critical Safety Concerns
#1. Driver Fatigue & Loss of Vehicle Control (Expressway Incident)
Approximately 50 minutes into the journey, the driver began visibly falling asleep at the steering wheel while driving on the expressway. I witnessed him losing control of the vehicle, with the steering wheel drifting as his eyes closed. I was forced to physically intervene-reaching over and holding the steering wheel while simultaneously attempting to wake him-to prevent a potential collision that could have resulted in serious injury or death.
This is not a minor inconvenience. This is a *life-threatening safety violation* that should trigger immediate investigation by MakeMyTrip's safety team.
#2. Complete Customer Support Failure During Emergency
Upon experiencing this terrifying incident, I immediately attempted to contact MakeMyTrip customer support for assistance. *No help was provided.* The support team was entirely unresponsive during the emergency. When I contacted them again later regarding the FastTag toll booth crisis (detailed below), I was informed that someone would reach out to me *three days later.*
Three days later? The incident was happening *in real-time* on an active highway with my family at risk, and the promised response window was 72 hours. This response protocol is wholly inadequate for safety-critical situations.
#Negligence in Vehicle & Driver Preparation
# 3. Inadequate Pre-Journey Vehicle Inspection
The driver arrived at the pickup location 60 minutes early and waited in the parking lot. Despite this ample preparation time, no tire pressure check or basic vehicle maintenance inspection was conducted. Just 10 minutes into the journey, the driver made an unscheduled stop to have tire pressure checked-a halt that should never have been necessary had basic pre-trip vehicle checks been performed.
# 4. Driver Fitness & Health Management
The driver indicated mid-journey that he is asthmatic and had run out of his inhaler medication. This represents a severe lapse in driver health screening protocols. A driver managing a chronic respiratory condition without medication should not be assigned a 4-hour intercity journey. The fact that this went undetected suggests MakeMyTrip has no meaningful health/fitness questionnaire for outstation drivers.
This resulted in:
- Driver coughing and breathing difficulty throughout the journey, creating discomfort and safety concerns
- The need for an emergency pharmacy stop
- Further delays and increased risk exposure
#Operational Failures & Unresponsive Support
#5. The Toll Booth FastTag Disaster (~30-40 minute halt)
While heading to the pharmacy to get the driver his asthma medication, we encountered a toll booth where the driver's FastTag system was non-functional. What should have been a 30-second transaction turned into a *40-minute gridlock nightmare*.
The driver was unable to resolve the technical issue and spent the time attempting to contact his vehicle owner. Meanwhile, traffic backed up significantly behind us. Other drivers began exiting their vehicles, screaming and honking in frustration. The situation escalated into a chaotic scene on a national highway, with multiple passengers from surrounding vehicles confronting the driver.
*The toll operator eventually manually processed the payment, but only after 30-40 minutes of chaos.*
I contacted MakeMyTrip support during this incident to request immediate intervention or escalation. The response: someone would contact me in three days.
This is unacceptable. Real-time highway incidents require real-time support. The fact that MakeMyTrip's support infrastructure cannot handle live emergencies is a fundamental operational failure.
#Reckless Driver Behavior
# 6. Distracted Driving on Expressway
After resuming the journey, the driver engaged in continuous distracted driving behavior while navigating the expressway:
- Texting on his phone
- Taking/making phone calls
- Checking WhatsApp messages
- Responding to messages
All of this occurred while operating a vehicle at highway speeds with passengers aboard. This behavior violates basic safety standards and suggests minimal oversight of driver conduct by MakeMyTrip.
# 7. Break for CNG Refill (~35 minute halt)
Approximately 3.5 hours into the journey, the driver made an extended stop for a CNG refill. This halt lasted approximately 35 minutes-far longer than necessary for a standard fuel stop.
# Vehicle Condition & Driver Hygiene
# 8. Unsanitary Vehicle Conditions
The vehicle reeked of *gutkha* (tobacco/betel nut product) throughout the journey. The driver maintained the air conditioning but kept his window rolled down continuously to spit gutkha outside. 
This created:
- An unpleasant, unhygienic environment for passengers
- Poor air quality despite the AC being on
- A clear indication that vehicle hygiene standards are not being enforced.

My flight got cancelled by Indigo. I need to arrange refund but no way to contact and connect to representatives. Miserable!

I tried to call customer service to retrieve my booking but the AI could not do it. AI chatbot was TERRIBLE at retrieving my booking and was utterly confused. The HUMANS WERE WORSE. They kept ignoring my calls or redirecting me to AI chatbot. I called them about 15 times and they either cut my call or just redirected me to the chatbot and I also used their chat services to no avail and relief. I agree I made the mistake of messing up my email id but I never received any text updates from them either and I NEVER RECEIVED ANY HELP whatsoever. Absolutely trash!

I used MakeMyTrip app once and thought to give it a chance second time, but my experience was disappointing. A steep convenience fee was added only at the final checkout stage, without being shown upfront. This makes it difficult to compare prices with other providers and feels misleading. Transparent pricing is essential, and I hope MakeMyTrip starts displaying all fees from the beginning to provide a fair and reliable booking experience.

Nothing is straightforward. If you accidentally booked a different time for airline tickets and want to cancel and rebook, it’s a nightmare. All sorts of scammy fees. Even if its within 24hours. They say we will get full refund when we call, and then there will be other charges later. Even the cancellation process is a nightmare.

Just Use Agoda

I booked the intercity cab and the driver refused to take the ride. Second time I called him he lied that his car broke down. Makemytrip called him and the vendor to find a replacement cap for me, but couldn’t. So Makemytrip cancelled my booking and asked me to book somewhere else. I was relying on that cab for going to my sister‘s wedding and finding a cab last minute was very hard to do. Makemytrip is really unreliable.. please avoid.

Not worth the savings for the terrible customer service like dealing with a virtual non-existing company. Makes more sense to book directly with the big airlines and get peace of mind

I make i request to correct my ticket they stay 5 days working and when i call them again they told me call the airline company my god this is very very bad specially the customer service they talk with you like u are an animal

If they show you price lock don’t fall for it, they will not honor price lock and asks you to check terms and conditions. Never going to book using makemytrip.

I suggest everyone please don’t ever book from this app .Because of the airline’s mistake I cancelled my flight.when I asked for refund $522 the company only refunded me $490.i am trying to get the remaining money back from past 1 month they are telling me that they have issued a ticket and it will take 48 hours .doing this it has been a month and half I have not got any response from the team .When I called today they are telling the same thing I am fed up of listening to same things .

The hotel unable to find the booking I got stock for 3 hours without resolution. And no refund was established.

Booking a flight is very easy but managing your booking through customer support is chaotic with lot of misinformation

It doesn’t really offer better prices than purchasing directly from the airlines. Confusing registration/login process. Can’t access bookings made by corporate using ids. Totally loss of time.

I was trying to book a ticket and for some reason they didn’t include Iraq in the nationality list!
Update: They replied (or auto replied) to my review with nothing but a link takes me to their address in india! that proves they didn’t even read the reviews

I wish I had read negative reviews prior to using this company. I couldn’t agree more! Horrible experience.

My family has the worst and unimaginable experience with MakeMyTrip. They are all about money and don’t care about customers. I strongly suggest that no one use them. My nieces are traveling and due to rescheduling of the connecting flight they had to reschedule the last destination flight three times and every time they had to change the flight they had to pay penalty am the cost difference and MakeMyTrip will not help saying that they cannot help. Why do they then do this job?

I’m very confused at the positive reviews-there is absolutely no route to speaking to customer service agents when needed, and the app has glitched out on my flights twice, costing me 160 USD in the last week. If it wasn’t so important to navigate India, I would never use it

I cancelled the hotel booking and was told by customer care that they will make sure to help me get my refund. its been 6 months, customer care is very polite but they never actully do anything.

The hotel rating was not accurate. Boasted the 3-star hotel as 4-star and sold as over priced. Irresponsible customer care. Better check other sources if you really want to stay as per what you pay.

No way to cancel my flight booking within 24 hours. Worst customer service. Charged me saying airline charges which the airline denies