Review Insights · App Store
MARROW - for NEET PG & NEXT
Neuroglia Health Private Limited · 172 ratings · ★ 4.5
4.5
★★★★★
172 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"marrow"
7 negative reviews mention this · 70% of all complaints
★★★★★ "Good for nothing. Content is really good but app sucks… it wont let you play videos. Every time it is ready with some another error to show up which wont let you play videos. Customer service is the worst no words, they never solved any problem their solutio…" - Mayur.mayur
2
"service"
4 negative reviews mention this · 40% of all complaints
★★★★★ "Good for nothing. Content is really good but app sucks… it wont let you play videos. Every time it is ready with some another error to show up which wont let you play videos. Customer service is the worst no words, they never solved any problem their solutio…" - Mayur.mayur
3
"content"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Good for nothing. Content is really good but app sucks… it wont let you play videos. Every time it is ready with some another error to show up which wont let you play videos. Customer service is the worst no words, they never solved any problem their solutio…" - Mayur.mayur
4
"videos"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Good for nothing. Content is really good but app sucks… it wont let you play videos. Every time it is ready with some another error to show up which wont let you play videos. Customer service is the worst no words, they never solved any problem their solutio…" - Mayur.mayur
5
"customer"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Good for nothing. Content is really good but app sucks… it wont let you play videos. Every time it is ready with some another error to show up which wont let you play videos. Customer service is the worst no words, they never solved any problem their solutio…" - Mayur.mayur
6
"customer service"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Good for nothing. Content is really good but app sucks… it wont let you play videos. Every time it is ready with some another error to show up which wont let you play videos. Customer service is the worst no words, they never solved any problem their solutio…" - Mayur.mayur
7
"unable"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Your app is too big to have bugs.. I gave one of your live tests, I attempted all of the questions. Somehow the app says I skipped 136 questions! There’s something wrong at your end. This is unacceptable. If I am unable to check my performance Ina reliable and trustworthy fa…" - VR1312
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Good for nothing
Content is really good but app sucks… it wont let you play videos. Every time it is ready with some another error to show up which wont let you play videos. Customer service is the worst no words, they never solved any problem their solutions are just like restart phone , update app , change wifi ( like i have many WIFI’s any my possession) theyy suck….
Buy cerebellum, prep etc anything but not marrow .
Buy cerebellum, prep etc anything but not marrow .
Your app is too big to have bugs.
I gave one of your live tests, I attempted all of the questions. Somehow the app says I skipped 136 questions! There’s something wrong at your end. This is unacceptable. If I am unable to check my performance Ina reliable and trustworthy fashion what’s the point of you charging thousands of rupees? Work on your app, marrow being marrow, you cannot afford to give your users (who are all doctors) such an irregular and unpredictable experience.
Worst customer service
No one to even pick up your call or respond to emails. You must value your customers specially when we are paying you so much money.
Very bad customer support
I have never written a review on any app before. However, the customer service at marrow is so lacking that it had to be done. I have purchased a plan C from marrow and I could access all the videos q banks etc on the platform. However, since the edition 8 update I am unable to access any of the videos. I have written about this 9 days ago and still I am having the same issue. Every two days I get a reply with have you tried “deleting and reinstalling the app” , “restart your device” bla bla. If this was a free app i wouldn’t even bother running after this much. If I didn’t want the videos then I would have taken a plan A or a B. So disappointed and outraged. I would have given a minus star if that was a thing.
Not good for preparation
Worst app don’t waste money on marrow not good for preparing so much content that you never gonna finish
Bugs in current marrow app
Backward seek in a video leads to video stuck and app crashes.
Notes when viewing unable to zoom.
Device - Apple ipad pro 11 (2018)
ipados version - 16.1
Notes when viewing unable to zoom.
Device - Apple ipad pro 11 (2018)
ipados version - 16.1
Marrow blocks your account for verification.
Marrow blocks your account after your payment is done and then asks for verification. So please verify the account before you purchase. Or else you will loose many days of your package for unblocking process. Sad to say but i felt marrow to be uncooperative.
Saved videos
While opening saved(previously downloaded) videos with an internet connection, it doesn't play.
App is crashing while revision
The app is crashing while reviewing the questions.....
Horrible KYC verification
2 stars for their quality content and 3 stars less for their arrogant, good for nothing legal team. Dear marrow, KYC is just your headache and not something your user has to bother about. You should give enough time for this. Even the banks are giving more time. Also you should teach people in your legal team to write proper emails to the users. Not to threaten your users after paying 33k. Blocking account is too much and that also at the end of business day. So you are blocking service for over 12-15 hours. Also as a working doctor I’m not simply watching my email all the time to upload the documents in the 2 hour window you provided. If you follow this as a practice you people soon end up spending all your time in consumer court. Showing some courtesy to users is not a sin.
Sentiment summary
88%
Positive (4-5★)
2%
Neutral (3★)
9%
Negative (1-2★)