Review Insights · App Store
MARVEL SNAP - Hero Card Game
Second Dinner Studios Inc. · 129,846 ratings · ★ 4.7
4.7
★★★★★
129,846 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
31 negative reviews mention this · 89% of all complaints
★★★★★ "Unplayable on iPhone. Fun game but barely functions on iPhone Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash Crashes all the time" - Deee18372
2
"crashes"
11 negative reviews mention this · 31% of all complaints
★★★★★ "Unplayable on iPhone. Fun game but barely functions on iPhone Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash Crashes all the time" - Deee18372
3
"play"
11 negative reviews mention this · 31% of all complaints
★★★★★ "Unplayable on iPhone. Fun game but barely functions on iPhone Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash Crashes all the time" - Deee18372
4
"crashing"
10 negative reviews mention this · 29% of all complaints
★★★★★ "Crashing. Can’t even finish a match without the game crashing! Terrible!!!" - Alonso2Good
5
"playing"
10 negative reviews mention this · 29% of all complaints
★★★★★ "Loading screen bug. My account amongst others were hit with a bug that stops us from being able to open our account and we are stuck at 85% trying to load the game. When asking tech to help they never have any new news and this has been going on for a week now…" - Adam Beas
6
"without"
9 negative reviews mention this · 26% of all complaints
★★★★★ "Unplayable on iPhone. Fun game but barely functions on iPhone Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash Crashes all the time" - Deee18372
7
"cards"
8 negative reviews mention this · 23% of all complaints
★★★★★ "Fun when not crashing every five minutes.. Marvel snap can be super fun to play due to the wide variety of characters/cards available and the different strategies you can attempt. Unfortunately, since I started playing the game a couple years back, the constant game crashes just kee…" - SilverIceStorm
8
"crash"
7 negative reviews mention this · 20% of all complaints
★★★★★ "Unplayable on iPhone. Fun game but barely functions on iPhone Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash Crashes all the time" - Deee18372
9
"match"
7 negative reviews mention this · 20% of all complaints
★★★★★ "Unplayable on iPhone. Fun game but barely functions on iPhone Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash Crashes all the time" - Deee18372
10
"every"
7 negative reviews mention this · 20% of all complaints
★★★★★ "Fun when not crashing every five minutes.. Marvel snap can be super fun to play due to the wide variety of characters/cards available and the different strategies you can attempt. Unfortunately, since I started playing the game a couple years back, the constant game crashes just kee…" - SilverIceStorm
11
"money"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Stay away. This game is toxic, dead, and they will steal your money.. And then give you garbage chatgpt responses. NO THANK YOU. The game also fallen off a cliff and is in maintenance mode. It’s not P2W, it’s P4F (pay for fun). F2P? Good luck. They charge you obscene amounts of money for anything decent an…" - DBarnsNY
12
"played"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Great game, however…. This is the greatest mobile game I’ve ever played. However, they deleted my account without my permission." - ConnorWasHere!
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Unplayable on iPhone
Fun game but barely functions on iPhone
Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash
Crashes all the time
Games crash multiple times per match. Can’t use the store of look at my collection without crossing my fingers and hoping it doesn’t crash
Crashes all the time
Stay away. This game is toxic, dead, and they will steal your money.
And then give you garbage chatgpt responses. NO THANK YOU.
The game also fallen off a cliff and is in maintenance mode.
It’s not P2W, it’s P4F (pay for fun). F2P? Good luck.
They charge you obscene amounts of money for anything decent and nerf it days later.
They bait you and your money and then steal it.
Stay away.
The game also fallen off a cliff and is in maintenance mode.
It’s not P2W, it’s P4F (pay for fun). F2P? Good luck.
They charge you obscene amounts of money for anything decent and nerf it days later.
They bait you and your money and then steal it.
Stay away.
Crashing
Can’t even finish a match without the game crashing! Terrible!!!
If you have iPhone don’t bother
Endless crashing. Hard to get through a menu or a game without crashing
Great game, however…
This is the greatest mobile game I’ve ever played. However, they deleted my account without my permission.
Loading screen bug
My account amongst others were hit with a bug that stops us from being able to open our account and we are stuck at 85% trying to load the game. When asking tech to help they never have any new news and this has been going on for a week now. No updates and i was told they were looking into it and stop asking for updates. I have spent tons of money and time on this game and don’t see this getting fixed anytime soon.
Again this is acct specific so my alt accounts work fine but i didn’t put in time and money into those accounts and i was told they will not transfer over the data i can’t access to my other account which is a simple and quick fix. Pretty unfortunate for someone who has been playing this game since it came out
Again this is acct specific so my alt accounts work fine but i didn’t put in time and money into those accounts and i was told they will not transfer over the data i can’t access to my other account which is a simple and quick fix. Pretty unfortunate for someone who has been playing this game since it came out
Horrible matchmaking & locations.
This game was so much more fun years ago before they started pitting certain decks and locations against your personal hand. For example using Submariner then you fight someone who destroys 1 cards and the location for 1 cards can’t be played. It’s frustrating to continue after a certain point bc of the constant - what’s are the odds of that feeling coupled with losing. I wish they would quit using this scheme. It’s not exciting. It’s not fun. It’s frustrating. Its annoying. Is not casual. The game is beautiful otherwise.
I'm so frustrated at this game no lie
I was in infinity pvp and the game froze on the fifth turn I tried ending my turn but it just froze for a long time so reported it and got out the game and came back and it was fixed so on turn six my opponent used Zola on the copy map and made three copies and fill r middle and left lane and I was kicked out the match this game is so buggy mid match Idk if I would have won since he couldn't use galactus otherwise to copy his card without his ability idk if he even had galactus or Adamantium infusion because he had man spider and I destroyed it on the fifth turn and his man spider was at 580 or something I'm so frustrated
Game crashes and is unplayable
Good game, but it crashes every other match or every 3-5 minutes causing you to lose about 30% of matches if not more. Again it’s a good game but basically unplayable for me due to the crashing. I also wouldn’t bother contacting app support they were no help and just wasted my time trying their solutions just to have the game crash even more frequently than before. I’ve spent a good amount of money on this game buying the season passes but I’ve stopped playing the game as frequently and buying the passes it’s not worth it anymore.
Constant Crashes
Great game design, but very poor technical execution. The app would occasionally crash but began crashing more often several months ago. It’s gotten worse and is now practically unplayable, crashing at least once within minutes of opening.
Crash
Cash alot
Mhm
This game lags horribly on IOS
Game crashes
I’m very disappointed in the current state of this game on mobile, I have played since launch, sunk hundreds if not thousands of hours in the game, always bought the premium battle pass, spent a lot of money on this game also!! A lot! The whole nine yards. Loved this game! Would watch YouTube videos, I couldn’t wait watch Ben on the latest developer update, I was invested. About 3-4 months ago every time I load this up I can’t even get in a match before game crashes out and closed, only to re- open app and try to connect back to match. This is very frustrating to the point I just gave up and stopped playing it. I have uninstalled/re-installed, updated it’s just the same problem. It might be good on PC but not on mobile. This is just my personal experience with it. Started strong but so aggravating at the end I couldn’t handle it no more
Crash crash crash crash crash crash crash crash crash crash crash crash
I’m here to recommend everyone’s favorite game: marvel crash! Developed by braindead monkeys!
lost all progress after 3 hours
i was having a good time playing the game until i finished the 2nd part of the rookie season pass and was confused why the screen said "must complete rookie season pass part 2 to continue", even though id completed all the missions and collected all the rewards, so i swiped out of the game hoping itd fix it only to be brought back to the very first starting battle having lost all of my progress. great game design!
Favoritism
The game has huge flaws if someone is playing hazmat or high evolutionary style the location favor & put out squirrels or raptors so your opponent has cards to go negative also playing. thanos deck you will see crimson cosmo, big house & & mini lab restricting your play. I have spoken to the team they say it’s random it’s not card bring location Möbius brings the asylum were card cost one less favoring the Möbius player. Galactus brings crimson cosmo, & space throne, strange academy. I’ve been playing from the start & see these pattern way to often again the team say it’s just random but it’s not it is favoritism lastly Mr. Neg & master of son is broken because most player don’t play till turn 4 or 5 with these decks the game hold you hostage holding back combos to keep it fair &close at the end you get destroyed so bad you wonder how you were held back & your opponent was able to do so much the games algorithm doesn’t no what to do with these late game plays I wish it was random because then I wouldnt be here. On the counter I love Namora however they use squirrels to counter her. Happen way to often to be random
Junk
Junk..can’t even play the game..keeps crashing,never had issues until last update..
Lost to Lag
I was playing one single game of conquest against the same person for about 30 minutes. It got down to the final game, and he and I both had one bar of health left. Here comes and I go to make my phenomenal play only for the game to lag profusely, say reconnecting, and then skipped my entire turn. Of course, this led me to lose. I’m done with this game.
Big Voltage Overdrive is a horrible game more
I usually enjoy most of the LTGMs but this one this time has been a horrible experience and not even remotely fun. Adding random cards to the deck and also adding bad locations is not a good choic.
Constantly crashing
Gave this game a 1 cause this just is just constantly crashing and I hate it so much that it’s doing that. Get it together and fix this problem. Playing on a iPhone 13.
Bad card design leads to toxic strategies
Just faced three gambit horseman which destroyed nearly my whole board. Old starlord heavily incentivized skipping 4 of 6 turns. They have made so many quirky and complex card that now only two or three play styles have relevance at any one time.
New players beware. Impossible to catch up to OG players and toxic players supported by second dinner with endless cynical emotes.
New players beware. Impossible to catch up to OG players and toxic players supported by second dinner with endless cynical emotes.
Crashes all the time on Ipad
This game is amazing, when it works. For years Ive tried to come back to it..and the game will work sometimes…then they patch it and suddenly it crashes mid-game on my ipad constantly. I end up quitting the game until another patch and then try again. It gets very old. Shame.
Marvel snap
The new game mode is absolutely terrible. It gives completely random cards that have no synergy. If anything it’s the opposite and the cards it gives defeat the purposes of the others. I’ve been on a straight loss streak for 40 games today alone. Don’t ever run this again thanks.
Ну такое
Ну игра часа на 2-3, пока не будут попадаться боты, а реальные игроки. Игра про донат, у кого лучше карты, тот и выиграл. Не знаю, день-два можно поиграть, потом можно смело удалять и не жалеть.
По итогу удалил, забейте, если вы не донатите сюда с начала игры, будущего в этой игре вам не светит)
По итогу удалил, забейте, если вы не донатите сюда с начала игры, будущего в этой игре вам не светит)
Amazing game but it keeps kicking me out
For the past few days whenever I try to get on the app it automatically kicks me out after a few seconds I’ve tried reinstalling the app, updating my phone and it still keeps crashing
TOO MANY THINGS TO CLICK
You will spend half the time in this game clicking menus. Clicking to level up your collection level, clicking daily quests, clicking weekly quests, clicking daily rewards, clicking special event quests, clicking event rewards, and much more… endless clicking. Save this game with an auto collect feature. Endlessly clicking IS NOT FUN. The game itself certainly can be but it’s hidden behind the menus.
Constant crashes
This game would be really really fun to play if you could actually play it for more then a few seconds before it crashes. Even on the lowest in game settings it is completely unplayable and infuriating.
Fun when not crashing every five minutes.
Marvel snap can be super fun to play due to the wide variety of characters/cards available and the different strategies you can attempt. Unfortunately, since I started playing the game a couple years back, the constant game crashes just keep getting worse. It’s gotten to the point you can’t even look in your deck or the store without summoning a crash. If they ever fix the crashes or you think you can power through, then give the game a try. Otherwise, the game just feels infuriating to play for more than one or two games.
Don’t spend a dime on this game
The game makes most of its money by selling new series five cards that come out every season. Here’s the thing, they will absolutely nerf those cards the moment they enter the real life gaming system. Count on it! For those that aren’t familiar, nerf means they will completely change the functionality of the card and make it weaker. Bait and switch. I’m sure it’s because they don’t research the effects of the card first so that just shows they want to rush a card for purchase and will punish it later after they got their money.
At special events you have a chance to earn credits and cash those credits in for items like a series 4 card you many not own. At least that’s what the text says. I bought a series 4 pack and I knew I had one series 4 card I didn’t own yet. I didn’t get the card and instead got tokens. I brought this up with customer support and they are just completely clueless. First they told me it was my fault for not understanding the reward. Then they said the card I thought I was going to get didn’t apply to the pack I purchased. They then tried to force close the ticket on me without resolution. They don’t care about making things right.
To prove it, they have a report bug feature and they give you a number cataloging your bug report. There is no way to check the status of your ticket number! Clueless!
Play the game, don’t spend any money on it. These developers haven’t deserved your money and loyalty by being absolutely tone deaf on how they treat their customers.
Oh and by the way, good luck playing the game without it crashing on you. It crashes on me mid match so I lose those matches. Then crashes while I upgrade cards. Also crashes when trying to claim free premium currency.
At special events you have a chance to earn credits and cash those credits in for items like a series 4 card you many not own. At least that’s what the text says. I bought a series 4 pack and I knew I had one series 4 card I didn’t own yet. I didn’t get the card and instead got tokens. I brought this up with customer support and they are just completely clueless. First they told me it was my fault for not understanding the reward. Then they said the card I thought I was going to get didn’t apply to the pack I purchased. They then tried to force close the ticket on me without resolution. They don’t care about making things right.
To prove it, they have a report bug feature and they give you a number cataloging your bug report. There is no way to check the status of your ticket number! Clueless!
Play the game, don’t spend any money on it. These developers haven’t deserved your money and loyalty by being absolutely tone deaf on how they treat their customers.
Oh and by the way, good luck playing the game without it crashing on you. It crashes on me mid match so I lose those matches. Then crashes while I upgrade cards. Also crashes when trying to claim free premium currency.
Worst Falloff in History
The game used to be amazing, the first time I installed it I was instantly hooked. I played everyday and was grinding for variants and new cards. But now the game sucks, all the new cards are repetitive or overpowered, marvel snap chose quantity over quality and now it’s miserable. Again I want to emphasize I’m not a hater, I did really enjoy this game but now it’s just terrible.
I’d love to play this, BUT…..
I am a huge fan of this app and of this game. However, in the recent past, I cannot get through one round of one game without the app closing abruptly and having to reopen the app, hoping that I don’t lose the game before I reconnect. This happens in upwards of 8 to 10 times every round of every game I’ve been playing for the past couple of months. Is there any hope that this glitch will be fixed?
Crashes can not change decks
Every time I try to change decks it crashes.
Too many bots and predetermined wins/losses
One could make the argument that this isn’t actually a game. 9/10 matches are against bots and when you play bots the outcome is already decided. Bots generate cards based on what you play so basically the game decides if you win or lose. There is no skill or strategy, either the bot loses on purpose or the bot generates the perfect card to counter what you just played.
Play on PC. Mobile is a test of willpower
Game is a crashing mess on mobile. Can’t do anything without the game immediately crashing. Countless crashes on last turn only to not get credit for the match
Crashes Constantly
The game crashes constantly. I’d love to play it more competitively, however I crash multiple times every day.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)