Review Insights · App Store
Match 3D Saga
Games Vessel Pte. Ltd. · 15,734 ratings · ★ 4.9
4.9
★★★★★
15,734 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
17 negative reviews mention this · 52% of all complaints
★★★★★ "Money pit. Why has this game increased coins to play on from 100 to 200 and 250. As you get to harder levels it costs more to play. Like the game purposely wants you to lose. Several other matching games will try one of those instead." - opd77
2
"free"
10 negative reviews mention this · 30% of all complaints
★★★★★ "Free product. I have never downloaded this game and did so because of the free legendary pack offer. I have yet to receive it, what’s up with the that? I even used the provided download tab. So for now I will hold off rating this game to to see if they a…" - Grneyes67
3
"play"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Money pit. Why has this game increased coins to play on from 100 to 200 and 250. As you get to harder levels it costs more to play. Like the game purposely wants you to lose. Several other matching games will try one of those instead." - opd77
4
"downloaded"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Free product. I have never downloaded this game and did so because of the free legendary pack offer. I have yet to receive it, what’s up with the that? I even used the provided download tab. So for now I will hold off rating this game to to see if they a…" - Grneyes67
5
"download"
6 negative reviews mention this · 18% of all complaints
★★★★★ "False advertisement. Ad came up during one of my games I was playing. I play I lot of these match games, so I decided to try, but what drew me was the huge welcome package it said you’d receive for downloading which never popped up. So, I’ll stick to my other m…" - N Sixx
6
"level"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Money pit. Why has this game increased coins to play on from 100 to 200 and 250. As you get to harder levels it costs more to play. Like the game purposely wants you to lose. Several other matching games will try one of those instead." - opd77
7
"playing"
5 negative reviews mention this · 15% of all complaints
★★★★★ "False advertisement. Ad came up during one of my games I was playing. I play I lot of these match games, so I decided to try, but what drew me was the huge welcome package it said you’d receive for downloading which never popped up. So, I’ll stick to my other m…" - N Sixx
8
"pack"
5 negative reviews mention this · 15% of all complaints
★★★★★ "False advertisement. Ad came up during one of my games I was playing. I play I lot of these match games, so I decided to try, but what drew me was the huge welcome package it said you’d receive for downloading which never popped up. So, I’ll stick to my other m…" - N Sixx
9
"coins"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Money pit. Why has this game increased coins to play on from 100 to 200 and 250. As you get to harder levels it costs more to play. Like the game purposely wants you to lose. Several other matching games will try one of those instead." - opd77
10
"downloaded game"
4 negative reviews mention this · 12% of all complaints
11
"give"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Love game, but it has a glitch!. I love this game so much. I would give it 5stars except it has a few glitches. I have contacted them three times, but no response and no fixes. There is no notification when team members ask for help unless you go to the team site. Other …" - Spiritami
12
"nothing"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Bonuses. The ad promised a bunch of bonus items for downloading. Nothing." - Mrs osborn
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Money pit
Why has this game increased coins to play on from 100 to 200 and 250. As you get to harder levels it costs more to play. Like the game purposely wants you to lose. Several other matching games will try one of those instead.
Prizes disappearing
I paid for a lot of the prizes and have one a lot. Everything I earned and bought all disappeared. And now when I play if I win anything they do not register or show up.
Game does not open
My game does not open
False advertisement
Ad came up during one of my games I was playing. I play I lot of these match games, so I decided to try, but what drew me was the huge welcome package it said you’d receive for downloading which never popped up. So, I’ll stick to my other match games! I spend enough money on them any way, lol
Free product
I have never downloaded this game and did so because of the free legendary pack offer. I have yet to receive it, what’s up with the that? I even used the provided download tab. So for now I will hold off rating this game to to see if they are going to stand by their offer.
Love game, but it has a glitch!
I love this game so much. I would give it 5stars except it has a few glitches. I have contacted them three times, but no response and no fixes. There is no notification when team members ask for help unless you go to the team site. Other glitch is the extra time and dynamite - you can accumulate a large amount, but once you use one all the rest disappear. What is the point of rewarding us with lots of them if we can only use once and then start over collecting. Please fix. Thanks so much!
Great game until
This was a fun game for awhile. Yes I spent some money to get extra coins for lives but then it got obnoxiously hard. I got to about level 2700 and it got so hard it was no longer fun. The weird thing is that the levels they said were hard levels were actually much easier than regular levels. The extra hard levels were impossible to get through. I’m done with this game
Scam
They say the will give you like $100 worth of stuff if you are new to download the game from the ad but it really doesn’t! They just want to to download it! So lame going to delete it!
Free gift pack
How do you get it? Or is it a scam??
Seen ad to get free items if I downloaded. Nothing!
I deleted because of that.
Scam
I downloaded because it promised a nice bonus package which it did not give.
No free gift pack
I saw an ad for this game while waiting for another game. It was supposed to have a great gift pack. Not there!
Don’t waste your time!
I really liked this game in the beginning but when I got on level 5000 too many things started happening. It will keep me on the same level for days and will not let me progress.
When I sent the company emails, I never received answers back. Finally, today someone emailed me and told me to update the app so when I did now I’m just waiting for it to download again. It just keeps spinning and will not let me return to the game so don’t waste your time on this game. It is so frustrating!!!!!!
When I sent the company emails, I never received answers back. Finally, today someone emailed me and told me to update the app so when I did now I’m just waiting for it to download again. It just keeps spinning and will not let me return to the game so don’t waste your time on this game. It is so frustrating!!!!!!
Buy more coin let
Number one I just bought a $19.99 I was supposed to get 5000 coins and some help
Well it took $42 out of my account and I never got a dam thing
Well it took $42 out of my account and I never got a dam thing
False promises
I was told I would get all these tokens, free and different things. None of it is true.
Where’s the free stuff?
I just downloaded the game. The ad said if I download I will receive a bunch of free tools in the game. Well?
Advertising FRAUD!
The ad said if I had never before downloaded the game that I would get a free $100 value package but I never got it! Forget this game! They are not honest!
Not enough time
They don’t give enough time. I’m in level 2225.
I’m totally stuck on this level for months now. Time to delete.
I’m totally stuck on this level for months now. Time to delete.
Where’s the free 100.00 pack?
The ad said I would get 100.00 free pack. Got nothing. Nowhere to be found.
Recent update seems to have broken it.
Now only loads to 98%.
Won’t load
I loved this game and it quickly became my favorite. But now it won’t load at all. I have updated the app, done everything I can and still nothing. Complete let down.
Not working
I have been playing this for awhile but when it updated you can play anything. The play screen doesn’t come up at all
Not loading
It’s only loads to 98% then it’s stuck. Either on my iPhone or iPad
Fun, but……
This game is fun, but there’s no Facebook page to stay in touch and to get free gifts or find active teams. This will probably kill it for me.
WAS a great game
Even after I updated , all
I get is a gray screen when I tap “play”. I guess you don’t care if you have satisfied customers… HOPEFULLY people will read these BAD reviews of your game and NOT download it. DO NOT WASTE YOUR TIME!!!
I get is a gray screen when I tap “play”. I guess you don’t care if you have satisfied customers… HOPEFULLY people will read these BAD reviews of your game and NOT download it. DO NOT WASTE YOUR TIME!!!
Changing my Rating
I am playing the game and enjoying it. I’m at level 132 and still have not gotten the gift pack.
Bonuses
The ad promised a bunch of bonus items for downloading. Nothing.
Very tiny buried pieces
To small of objects
Free download bundle is not true
The ad said you’ll get a free download bundle if you’ve never downloaded the game before. Right. There is no free download bundle.
Site
Does not work well. It’s got a glitch in I
I was charged $19.99
To whom it may concern I was charged $19.99 and I know I didn’t buy anything. I’m only on level 229. The game is starting to get very boring because it seems like I’m playing the same game over and over and over I don’t even have to look up and see which ones I have to get. I already know the ones I have to get because you guys make us play the same game same toys exactly the same place somebody needs to do an update here and I want my $19.99 back. I did not buy anything.
No way to earn lives
I play a lot of match games and I like this one except for the fact that I don’t see anyway to earn lives. A lot of games have the option of even watching a video to earn a life. You can’t earn coins either. I hate to say it, but I’m about ready to dump this game.
Good but bad
It stops at level 2010 and repeats the same sequence for that level. Can’t advance. I loved playing until that happened.
Sentiment summary
100%
Positive (4-5★)
-1%
Neutral (3★)
1%
Negative (1-2★)