Review Insights · App Store
McDonald's Offers and Delivery
Arcos Dorados Latin America · 33,242 ratings · ★ 4.8
4.8
★★★★★
33,242 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
11 negative reviews mention this · 22% of all complaints
★★★★★ "App sucks!. Horrible. Place an order to go, just to stand there waiting for it for over half an hour then to be told they don’t have an order for me. What? I just paid and placed it! FINALLY after they were trying to find it and I was waiting for it …" - Lauren777*
2
"aplicaci"
7 negative reviews mention this · 14% of all complaints
★★★★★ "App. Desde que cambiaron la aplicación a una nueva ahora no funcionan ningunas de las 2 app" - CeliRodz
3
"doesn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Not USA Compatible. It doesn’t work if you’re ordering in the US" - lissi6
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App sucks!
Horrible. Place an order to go, just to stand there waiting for it for over half an hour then to be told they don’t have an order for me. What? I just paid and placed it! FINALLY after they were trying to find it and I was waiting for it to be “cooked and made” I get a notification it was cancelled. What a joke. Won’t be using it again. On top of that the app has ALWAYS had issues. It lags and it’s just not worth the time or $ to use it. I’ll pass!
McDonalds é um lixo!
Tentando comprar os pacotinhos de figurinhas da copa por 5 reais como foi anunciado e quando vou pagar muda pra 7 reais! Me obrigaram a baixar esse lixo de app pra pegar com desconto e depois de baixar, criar a conta, colocar meus 100 pacotinhos no carrinho muda pra 7?!? Sem nexo! Comida cancerígena nem o próprio CEO desse lixo comeu um big Mac inteiro!! Fiquem longe desse aplicativo e dessa empresa!
Pesimo Delivery
La app tiene muchas deficiencias en el servicio. Tarda horas en llegar y si hay algún problema la “ayuda al cliente” no existe.
Hice un pedido grande y llegaron solo 3 gaseosas grandes (de otro pedido que no hice yo). Nadie se hace cargo ni tampoco me reembolsan el dinero.
Pagué $53000 y me entregaron 3 gaseosas que no pedi!!!!!
Se van a denuncia a defensa al consumidor.
Hice un pedido grande y llegaron solo 3 gaseosas grandes (de otro pedido que no hice yo). Nadie se hace cargo ni tampoco me reembolsan el dinero.
Pagué $53000 y me entregaron 3 gaseosas que no pedi!!!!!
Se van a denuncia a defensa al consumidor.
Broken
Not working
Not USA Compatible
It doesn’t work if you’re ordering in the US
No me acumula puntos
No
App glitch makes it unusable
There is a glitch that says there is a new version of the app available, when you download the new version you are met with the same issue “there is a newer version available”. Restarting the phone makes no difference, deleting the app and downloading again doesn’t solve the issue.
App
Desde que cambiaron la aplicación a una nueva ahora no funcionan ningunas de las 2 app
Aplicación
App fuera de servicio
App does not open
I want to use the App. Open App and says there is new version go to App store.
When in App store it says its already OPEN. And so it keeps doing
When in App store it says its already OPEN. And so it keeps doing
No funciona
Que pasa con esta bendita aplicación hoy? Pide que la actualice en el App Store y está actualizada!!
Arreglen el app
No puedo abrir la aplicación pide una actualización y jamás se actualiza 🤬
Fraude
La aplicación solicita actualizar y cuando busco la misma no es correcto. Se han quedado con dos aplicaciones que abrí y las bloquearon!!!
No funciona la app
0
No sube
La app estaba funcionado excelente hasta que bajo esta nueva versión y cuando entrara se queda diciendo “hay una nueva versión disponible de McDonald’s app” desde ahí no puedo hacer nada más.
Slow to load and respond
App takes forever to load, even on new iPhone models. Frustrating experience every time I have to open the app. All I ask is to just let me open the app and not have to deal with distractions with new items available immediately upon launch.
Terrible app and they rob you!!
This app is just trash, when you order sometimes you need to go back and forth to just get it right. I did manage to order and when I arrived to the restaurant the app never generated an order number. I was discussing with manager becahe never pulled out the order number to I could receive the foood i ordered. After the discussion I proceeded to cancel the darn order and now it is showing my order WAS FULFILLED!!!!!
I wonget robbed by you guys. I hope everyone who reads this is aware of what you do to regulars.
I wonget robbed by you guys. I hope everyone who reads this is aware of what you do to regulars.
Atrocious
To pay they require a name, a national id, an email and a phone number. If you give in and decide to give it to them, they still don’t even text you. The only good thing I can say is that by making it hard to eat here they go a long way towards helping you make much better and healthier dining choices.
App issues in Puerto Rico
I’m in Puerto Rico. Everything was fine but now the app doesn’t allow me to pay for order
App NEVER works
App rarely works. Will work for a week and then can’t load for months at a time. I think they try to get you to just buy their products at full price since you can’t access your points or deals. I would give it less than a star if I could.
McDonald’s won’t actually take your order - Puerto Rico
Open the app, often says all restaurants closed in my area when they are not. If they say they are open you order and they say we never got your order.
No McDonald’s in the US operates like this neither should the ones in PR
No McDonald’s in the US operates like this neither should the ones in PR
No US option?
I’m very confused why there’s no US option?
Disfuntional
In three ocasions I ordered from the app and the store never received the order. The store was able to giveme the order at counter, for drive up i left without food…
Pessimo dos péssimos
Não atualiza o pedido, você não sabe se foi entregue, se foi cancelado, não sabe de nada.
Trash app
Cant even locate my nearest restaurant then shows discounts from yesterday which are expired BECAUSE ITS TUESDAY NOT MONDAY, Garbage
Useless and pointless
I’ve used many times and often the restaurant doesn’t receive the order. With this most recent update it requires you to register your date of birth and name but the app gets stuck on the name page. Horribly designed and integrated.
Worst service Ever.
I wasted my lunch hour trying to register in this dumb app because now I can’t even order in person without it. And then when I went to scan my profile QR code to order I got an error and wasn’t allowed to place an order. This was the last time I buy McDonalds and its all thanks to this App
Scammed by monopoly
Of course they market the idiotic monopoly game but don’t let you play retroactively. This is the last time that I go to McDonald’s. Good luck with the FTC
App for Puerto Rico
I changed to an iPhone 15 pro and I downloaded the app for my area but when I log in I never get the code to finish my login. When I had the app on my iPhone 8 Plus it worked and visited McD’s at least several times a week. I haven’t returned due to the app not working right.
Please advise what to do. Thanks.
Please advise what to do. Thanks.
Horrible aplicación
No dice en ningún momento donde viene mi pedido, mas de una hora de “en reparto” además de un servicio al cliente que se demora en aparecer tampoco soluciona nada y la única opción es cancelar el pedido para comer en otro lugar
Log in problems.
Now every single time that I open the app it asks me for my email
and password. It not storing the login info.
and password. It not storing the login info.
crashes
not working it crash
Costumer service and chat
Costumer service and chat is non existent and help is never given. Can’t get a representative or steps to resolved my issues. I always have the same issues with McDonald’s at hato rey 3 where they take 45 minutes to complete an order.
Mc’donald’s
La aplicación no me deja iniciar sesión con mi email y tampoco con Apple , entonces como pido ? Súper mala la aplicación
New App is trash
You are literally losing money with this new update… go back to whatever ya had right before this bc it worked perfectly!
Does not work
Tried for half an hour to pay for order, and it did not work, it better not have taken my money
Don’t waste your time
Make it -1 stars only works 25 percent of the time rest are invalid codes , or deal already used wait 15 minutes . Total joke
It’s getting worse
Apple Pay doesn’t work, products are bad configured. You go to buy a melt cheese with cappuccino and it shows only bread… Disappointing
Nonsense
At least here in Puerto Rico, after a certain hour, this app only lets you pick up through the same drive-thru as everyone else, so you DON’T SAVE ANY TIME. You still have to wait in the exact same line as everyone to get your order, and they ridiculously close the dining room. On top of that, when you place an order, you can’t know for sure if you’ll be able to pick it up inside or if it will be drive-thru only until after you’ve already paid - and once the payment is submitted, it doesn’t let you cancel or process an instant refund. It’s basically like they’re forcing you to go pick it up no matter what. The best thing that could happen is for Corporate USA to run all the McDonald’s in Puerto Rico so they can get rid of these stupid rules.
Log in every time no deals
So slow
Worst App Experience Possible
Just when you think an already horribly peaked app can’t get any worse, they release an update with newly invented ways of making the experience even more horrible than before.
NOT US
The app page in Apple’s web store does not clearly label it non-US, nor does the app’s (absent) slash screen. This is a major screw-up
Horrible app
I can’t use this app because it won’t send me the security code to my phone #. Completely USELESS.
Terrible app
I can’t even put US as my country because there’s no option
Pésima atención al usuario en Uruguay
Estoy hace meses tratando un problema con los puntos. Me contestan el correo diciendo que necesitan más info, a pesar que la info ya está toda en el correo, y cuando se las mando de nuevo no vuelven a contestar. Un desastre.
Login every time I use the app
I have to login ( use my credentials) every time I get into the app, this is anoying
Azúcares.
Es necesario tener azúcar de dieta que no sea equal. Ya nadie la consume por es Aspartame. Puede ser Estevia. Deben tener también azúcar morena. Mayor simpatía en el servicio.
Impersonal and Stupid!
The app or the kiosk is the ONLY acceptable ordering method in ALL the restaurants anymore. Including the communities of elderly who aren’t attached to their device. And Lord knows we are trying to DETACH kids from theirs…but nuggets!! Anyone who DOES come to the register (eventually) is trained to shame you. Second, the app WILL NOT let you use technology to make paying easier. Their OWN gift card cannot be used on the ONLY ordering system they want. STUPID!
Not worth it
Intrusive IN the extreme
Sometimes works.
Sometimes the order isn’t sent to the restaurant so they don’t have anything and the app says delivery is available but when I type in a Puerto Rico address it says not available.
Still a lot of glitches.
Still a lot of glitches.
+ 1 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)