Review Insights · App Store
McDonald's Offers and Delivery
Arcos Dorados Latin America · 34,465 ratings · ★ 4.8
4.8
★★★★★
34,465 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"aplicaci"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Aplicación malísima. No envía los mensajes para la verificación ni para terminar de finalizar los pedidos y reclamos de cupones. Publicidad falsa de cupones y descuentos. Desinstalado" - JFranco08
2
"order"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Impossible to order with. This app seems to not want you to purchase individual items. Only bundles of items. You can’t simply look up fries or a hamburger it’s really very difficult to use." - Peter_in_Santa_Monica
3
"servicio"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Pesimo Delivery. La app tiene muchas deficiencias en el servicio. Tarda horas en llegar y si hay algún problema la “ayuda al cliente” no existe. Hice un pedido grande y llegaron solo 3 gaseosas grandes (de otro pedido que no hice yo). Nadie se hace cargo n…" - Epl0000
4
"doesn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Not USA Compatible. It doesn’t work if you’re ordering in the US" - lissi6
5
"available"
3 negative reviews mention this · 11% of all complaints
★★★★★ "App glitch makes it unusable. There is a glitch that says there is a new version of the app available, when you download the new version you are met with the same issue “there is a newer version available”. Restarting the phone makes no difference, deleting the app and …" - Marcus Brim
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Aplicación malísima
No envía los mensajes para la verificación ni para terminar de finalizar los pedidos y reclamos de cupones. Publicidad falsa de cupones y descuentos. Desinstalado
Run from this app
This app just showed up on my iPad. It’s for use in countries that I’ll never go to so I want to delete it but there’s no option to delete it. I don’t recommend that you get this app IF you can avoid it. I think this is malicious spyware.
Impossible to order with
This app seems to not want you to purchase individual items. Only bundles of items. You can’t simply look up fries or a hamburger it’s really very difficult to use.
App sucks!
Horrible. Place an order to go, just to stand there waiting for it for over half an hour then to be told they don’t have an order for me. What? I just paid and placed it! FINALLY after they were trying to find it and I was waiting for it to be “cooked and made” I get a notification it was cancelled. What a joke. Won’t be using it again. On top of that the app has ALWAYS had issues. It lags and it’s just not worth the time or $ to use it. I’ll pass!
McDonalds é um lixo!
Tentando comprar os pacotinhos de figurinhas da copa por 5 reais como foi anunciado e quando vou pagar muda pra 7 reais! Me obrigaram a baixar esse lixo de app pra pegar com desconto e depois de baixar, criar a conta, colocar meus 100 pacotinhos no carrinho muda pra 7?!? Sem nexo! Comida cancerígena nem o próprio CEO desse lixo comeu um big Mac inteiro!! Fiquem longe desse aplicativo e dessa empresa!
Pesimo Delivery
La app tiene muchas deficiencias en el servicio. Tarda horas en llegar y si hay algún problema la “ayuda al cliente” no existe.
Hice un pedido grande y llegaron solo 3 gaseosas grandes (de otro pedido que no hice yo). Nadie se hace cargo ni tampoco me reembolsan el dinero.
Pagué $53000 y me entregaron 3 gaseosas que no pedi!!!!!
Se van a denuncia a defensa al consumidor.
Hice un pedido grande y llegaron solo 3 gaseosas grandes (de otro pedido que no hice yo). Nadie se hace cargo ni tampoco me reembolsan el dinero.
Pagué $53000 y me entregaron 3 gaseosas que no pedi!!!!!
Se van a denuncia a defensa al consumidor.
Broken
Not working
Not USA Compatible
It doesn’t work if you’re ordering in the US
No me acumula puntos
No
App glitch makes it unusable
There is a glitch that says there is a new version of the app available, when you download the new version you are met with the same issue “there is a newer version available”. Restarting the phone makes no difference, deleting the app and downloading again doesn’t solve the issue.
App
Desde que cambiaron la aplicación a una nueva ahora no funcionan ningunas de las 2 app
Aplicación
App fuera de servicio
App does not open
I want to use the App. Open App and says there is new version go to App store.
When in App store it says its already OPEN. And so it keeps doing
When in App store it says its already OPEN. And so it keeps doing
No funciona
Que pasa con esta bendita aplicación hoy? Pide que la actualice en el App Store y está actualizada!!
Arreglen el app
No puedo abrir la aplicación pide una actualización y jamás se actualiza 🤬
Fraude
La aplicación solicita actualizar y cuando busco la misma no es correcto. Se han quedado con dos aplicaciones que abrí y las bloquearon!!!
No funciona la app
0
No sube
La app estaba funcionado excelente hasta que bajo esta nueva versión y cuando entrara se queda diciendo “hay una nueva versión disponible de McDonald’s app” desde ahí no puedo hacer nada más.
Slow to load and respond
App takes forever to load, even on new iPhone models. Frustrating experience every time I have to open the app. All I ask is to just let me open the app and not have to deal with distractions with new items available immediately upon launch.
Terrible app and they rob you!!
This app is just trash, when you order sometimes you need to go back and forth to just get it right. I did manage to order and when I arrived to the restaurant the app never generated an order number. I was discussing with manager becahe never pulled out the order number to I could receive the foood i ordered. After the discussion I proceeded to cancel the darn order and now it is showing my order WAS FULFILLED!!!!!
I wonget robbed by you guys. I hope everyone who reads this is aware of what you do to regulars.
I wonget robbed by you guys. I hope everyone who reads this is aware of what you do to regulars.
Atrocious
To pay they require a name, a national id, an email and a phone number. If you give in and decide to give it to them, they still don’t even text you. The only good thing I can say is that by making it hard to eat here they go a long way towards helping you make much better and healthier dining choices.
App issues in Puerto Rico
I’m in Puerto Rico. Everything was fine but now the app doesn’t allow me to pay for order
Login every time I use the app
I have to login ( use my credentials) every time I get into the app, this is anoying
Azúcares.
Es necesario tener azúcar de dieta que no sea equal. Ya nadie la consume por es Aspartame. Puede ser Estevia. Deben tener también azúcar morena. Mayor simpatía en el servicio.
Impersonal and Stupid!
The app or the kiosk is the ONLY acceptable ordering method in ALL the restaurants anymore. Including the communities of elderly who aren’t attached to their device. And Lord knows we are trying to DETACH kids from theirs…but nuggets!! Anyone who DOES come to the register (eventually) is trained to shame you. Second, the app WILL NOT let you use technology to make paying easier. Their OWN gift card cannot be used on the ONLY ordering system they want. STUPID!
Not worth it
Intrusive IN the extreme
Sometimes works.
Sometimes the order isn’t sent to the restaurant so they don’t have anything and the app says delivery is available but when I type in a Puerto Rico address it says not available.
Still a lot of glitches.
Still a lot of glitches.
Sentiment summary
95%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)