Review Insights · App Store
Medbridge GO for Patients
MedBridge Education LLC · 143,154 ratings · ★ 4.8
4.8
★★★★★
143,154 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"exercises"
13 negative reviews mention this · 42% of all complaints
★★★★★ "Sucks. Takes longer to sign in than to do exercises" - sleepless5297
2
"exercise"
11 negative reviews mention this · 35% of all complaints
★★★★★ "Sucks. Takes longer to sign in than to do exercises" - sleepless5297
3
"program"
8 negative reviews mention this · 26% of all complaints
★★★★★ "No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way t…" - MarHeb
4
"physical"
7 negative reviews mention this · 23% of all complaints
★★★★★ "No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way t…" - MarHeb
5
"timing"
6 negative reviews mention this · 19% of all complaints
★★★★★ "No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way t…" - MarHeb
6
"reps"
6 negative reviews mention this · 19% of all complaints
★★★★★ "No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way t…" - MarHeb
7
"each"
5 negative reviews mention this · 16% of all complaints
★★★★★ "No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way t…" - MarHeb
8
"completed"
5 negative reviews mention this · 16% of all complaints
★★★★★ "No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way t…" - MarHeb
9
"supposed"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Fix the timer!!. If I’m supposed to hold for a stretch for 30 seconds then the app timer should be counting 30 seconds… not 5!! completely non intuitive." - MikeHil
10
"therapy"
5 negative reviews mention this · 16% of all complaints
★★★★★ "needs consistency in timing and instructions. i’ve been doing physical therapy exercises in this app and it was really surprising to me that some of the exercises come with instructions and tips, some don’t at all. So start with instructions and tips and show a demo for the approximate…" - kb333eee
11
"these"
5 negative reviews mention this · 16% of all complaints
★★★★★ "needs consistency in timing and instructions. i’ve been doing physical therapy exercises in this app and it was really surprising to me that some of the exercises come with instructions and tips, some don’t at all. So start with instructions and tips and show a demo for the approximate…" - kb333eee
12
"edit"
4 negative reviews mention this · 13% of all complaints
★★★★★ "No option to edit. This app has been more frustrating than helpful. The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way t…" - MarHeb
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Sucks
Takes longer to sign in than to do exercises
Not working
I can’t get the touch pad/buttons to respond all of the time. Also, the workout order is incorrect, but I can’t start where I need to.
No option to edit
This app has been more frustrating than helpful.
The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way to move forward to the next exercise without permanently skipping the one I just completed.
The editing feature is also confusing. It appears that you can edit a session after it is posted, but instead it records an entirely new session, which cannot be edited. This makes it look like I completed the program more times than I was actually prescribed.
I do appreciate that the app shows how each exercise should be performed correctly. However, because the timing does not match the prescribed reps, it becomes difficult to keep track of where I am in the routine.
It would be very helpful to have an option for a tone after each rep, or a visible rep counter that shows which rep I am on. The current tones near the end of the timer do not help me pace the exercise.
It is possible that some of this is user error, but I have not been able to find answers through the AI feature or the articles provided in the app. At this point, I would rather track my exercises in Notes and email them directly to my physical therapist.
The amount of time allowed for each exercise does not match the timing I was taught by my physical therapist. If the time is much longer than needed, there does not seem to be a simple way to move forward to the next exercise without permanently skipping the one I just completed.
The editing feature is also confusing. It appears that you can edit a session after it is posted, but instead it records an entirely new session, which cannot be edited. This makes it look like I completed the program more times than I was actually prescribed.
I do appreciate that the app shows how each exercise should be performed correctly. However, because the timing does not match the prescribed reps, it becomes difficult to keep track of where I am in the routine.
It would be very helpful to have an option for a tone after each rep, or a visible rep counter that shows which rep I am on. The current tones near the end of the timer do not help me pace the exercise.
It is possible that some of this is user error, but I have not been able to find answers through the AI feature or the articles provided in the app. At this point, I would rather track my exercises in Notes and email them directly to my physical therapist.
Terrible app
The timing on every single exercise is wrong. For example, if tells me to do 30 second holds, but will give me eight seconds to do each rep. And some exercises are the opposite.one is supposed to be 10 seconds for each rep and it will tell you a minute 30 for each rep. Makes no sense. My PT says that is a constant problem with the app. The times are always wrong and don’t match what it says you are supposed to do.
Completely misleading as to actually recording actual exercises.
So, I mean, “meaning to complete a few exercises listed”, as suggested by my physical therapist. I of course procrastinating as one may do, have yet to even fully open the app. [the app is still instructing me with little pop ups- this does this this does that] and the app is suddenly congratulating me that “Ive completed 7 different exercises”. I put my phone in a “locker” at work, company policy and such. I literarily just parked my car at home-first time picking up my phone this evening-putting my key into my door and yet Ive, “successfully completed SEVEN, different workouts!??????????”
VERY misleading app. Though I shouldn’t admit it, I guarantee I have absolutely NOT done these 7 specific-might look a little odd to do in public, exercises but I guess…. “sure” I did all that.
VERY misleading app. Though I shouldn’t admit it, I guarantee I have absolutely NOT done these 7 specific-might look a little odd to do in public, exercises but I guess…. “sure” I did all that.
Constructive feedback
Timing prompts make no sense…better if would count each rep in each set
TAKE A RESSSST
Wow, the AI voice is super annoying. The videos have three frames per exercise. The design is so laughable it's practically useless. AND it mines your personal data to sell, including personally identifiable information. Eff you.
Not very helpful hard to change access code for updated program
Terrible app.
Very confused
App is not intuitive at all. I have two programs that can’t be merged. When I open the program, all exercises are checked and it says that indicates which ones I should do. When I uncheck them to indicate I’ve completed them, it says I haven’t done anything. Very poor design.
Waste of time get a print out instead
They don’t support their app and they only provide self help that is incomplete, confusing and wrong. This app has delayed my physical therapy by a week already.
Don’t waste your time and ask for a print out!
Don’t waste your time and ask for a print out!
Terribly inconvenient to use
I find this app terrible because it constantly signs me out. If I switch screens to use a timer, I’m signed out. If I’m doing an exercise and it’s a long one, I’m signed out. If I go use the bathroom, I’m signed out.
This is a case where the developers should use their own app and see how inconvenient it is to use.
I would recommend that you print out your exercises and manage them the easy way.
And don’t tell me this is to protect my privacy. There’s nothing so important about these exercises. I could just as easily be watching YouTube exercise videos.
This is a case where the developers should use their own app and see how inconvenient it is to use.
I would recommend that you print out your exercises and manage them the easy way.
And don’t tell me this is to protect my privacy. There’s nothing so important about these exercises. I could just as easily be watching YouTube exercise videos.
The app is a pain to use.
I have 2 access codes to go to diiferent parts of my exercise program. Went to help chat, was told to look for some icon in the chat, did not see it and was unable to get back into the help screen. Program reps & sets do not match my PT’s instructions but can’t be edited. I am switching my daily log to an Excel spreadsheet so it makes sense and does not make me waste time trying to find the windows where I want to be, and then having to look at my PT’s handwritten notes to know what I need to do. I feel completely lost inside the app.
App issues
This app doesn’t offer a “GET” option. It only allows a GO option therefore you need to type in the name of the app every time you want to open it. Doesn’t make sense to call this program an APP. It doesn’t function as an app.
This app is confusing
The pictures and instructions don’t always match. There are mistakes in the text such as “ repeat 508 times “ instead of 5-8 times. It messages me to log a session without having to actually do the exercises.
Will auto log exercises and can’t delete
If you click the wrong notification it auto-logs all of your exercises as complete. There is no way to delete this. There also seems to be no way to edit the exercise time. I have exercises that I’m supposed to do three rounds with and it’s not broken up by rounds despite saying 1 of 3 rounds. Really poorly designed app.
Not worth use
Timing not accurate
No Other Options
I was unable to update the exercise plan my physical therapist gave me!
Poor app
If you ever have more than 1 physical therapy this program is useless finding any of you sessions
Too quick
Need auto pause after each exercise to get ready for next.
Poor follow up
I really lie the video however the app reps asking for feedback no no one has responded to my issues. Furthermore, the app encourages me to do weights daily and I thought you’re supposed to rest your muscles
Too fast paced
This app is too fast paced for me. Difficult to navigate.
Fix the timer!!
If I’m supposed to hold for a stretch for 30 seconds then the app timer should be counting 30 seconds… not 5!! completely non intuitive.
needs consistency in timing and instructions
i’ve been doing physical therapy exercises in this app and it was really surprising to me that some of the exercises come with instructions and tips, some don’t at all. So start with instructions and tips and show a demo for the approximate time needed for the number of reps and sets expect you to do. Others show the exercise, no instructions, and immediately go to the next one. There is a lot of pausing required if you’re going to do all of the reps the program suggests. It doesn’t seem hard to get this right, especially considering that people are doing this while recovering from an injury and could easily reinjure themselves without instructions on how to do these exercises safely.
Missed opportunity
Disappointed that it’s not possible to affect the timing of the exercise routine so that it could keep track of reps, sets, and holds.
I wish it was good but it isn't. It's lousy.
So frustrating. I thought this app was gonna be the perfect thing I needed to keep track of the different exercises which are tough because some are "four a day" some "three a day" some "one a day". So Great the app has that in there. My PT loaded my program and looked like it was gonna be awesome. Instead it sucks!
First it makes it hard to manually enter and edit your activities like if you did an exercise but you didn't have the phone in front of you. Why can't you just take off "I did these three things half an hour ago not in front of my phone". It makes that hard.
And then some of the exercises are just in there completely wrong. Like I'm supposed to do a set of 4 reps and hold each one for 30 seconds and then rest for a bit, but the timer just gives me 60 seconds for the WHOLE exercise with some stupid prompt that says "your provider has said you have to hold so pause the app so that you can do the things he told you to do". Oh great so your app is terrible and you know it doesn't actually have the features I need so you're telling me to manually pause the thing even though I'm not actually pausing my activity ? And how am I supposed to do a physical therapy activity fluidly while I'm reaching over and pausing the stupid app all the time?
But I actually really really need is an app that will have the timer on it they count down my hold 30 seconds. And then countdown a nice rest for me between reps. Totally was not doing that for my exercise. It looks like that's exactly what it's supposed to do but it doesn't. It freaking sucks.
Lastly super annoying to constantly prompt me for telling my provider how it went. I'm not gonna enter a comment every time stop asking me and give me an option in settings to not have to be bothered by your stupid garbage.
First it makes it hard to manually enter and edit your activities like if you did an exercise but you didn't have the phone in front of you. Why can't you just take off "I did these three things half an hour ago not in front of my phone". It makes that hard.
And then some of the exercises are just in there completely wrong. Like I'm supposed to do a set of 4 reps and hold each one for 30 seconds and then rest for a bit, but the timer just gives me 60 seconds for the WHOLE exercise with some stupid prompt that says "your provider has said you have to hold so pause the app so that you can do the things he told you to do". Oh great so your app is terrible and you know it doesn't actually have the features I need so you're telling me to manually pause the thing even though I'm not actually pausing my activity ? And how am I supposed to do a physical therapy activity fluidly while I'm reaching over and pausing the stupid app all the time?
But I actually really really need is an app that will have the timer on it they count down my hold 30 seconds. And then countdown a nice rest for me between reps. Totally was not doing that for my exercise. It looks like that's exactly what it's supposed to do but it doesn't. It freaking sucks.
Lastly super annoying to constantly prompt me for telling my provider how it went. I'm not gonna enter a comment every time stop asking me and give me an option in settings to not have to be bothered by your stupid garbage.
Play mode
The video should play along with the “holding seconds” and the rep assigned. It shows the move and just go to the next stretch, so cannot stretch along. This is why I don’t use this app anymore. It’s a shame as I’d like to use this logging and reminder function to track my stretch.
Too buggy
Great when it works, but there’s way too many bugs. Some days will show exercises I completed, but then won’t check it off on the calendar. It looks like I skipped days when I did not. There’s also no way to edit the activity or delete it if it’s recorded a duplicate. There is also way too many short of a break between different exercises, so not enough time to get in position by the time it starts. These bugs are so annoying.
Not flexible
My provider selected about 12 exercises. The user cannot adjust the speed or the number of exercises per session. Because of my medical affiliation and age I can do the entire routine at the pace of the video.
Can’t delete activity that was recorded but not done.
App wouldn’t let me see or run the exercises, but recorded them as completed anyway. I can’t delete them.
Love the concept, but not a fan of the execution. 3 days worked great. 4th just didn’t work. I did the exercises on my own.
Love the concept, but not a fan of the execution. 3 days worked great. 4th just didn’t work. I did the exercises on my own.
Hard to use
I don’t love this app. The videos seem to switch up or not show the whole thing and the rest time in between them is waaaay too long and I can’t figure out how to change that. It’s easier to just do it on my own.
Therapy
I don’t think the app gives enough rest time between repetition sets
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)