Review Insights · App Store
Merge Cruise: Mystery Puzzle
Games Studio PeerPlay LTD. · 19,730 ratings · ★ 4.7
4.7
★★★★★
19,730 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
34 negative reviews mention this · 65% of all complaints
★★★★★ "The game sucks. Downloaded this game and it hasn’t opened in 3 days no matter what I do it sucks dont download it" - Jaymikes24
2
"play"
15 negative reviews mention this · 29% of all complaints
★★★★★ "Customer service is trash!. So on several occasions I have paid to push through events to collect the rewards. 3x I have collected a disco ball for it to just disappear and not give me the bonus mini game where you play for energy. Customer service does not respond mo…" - Don’t normally leave reviews
3
"every"
13 negative reviews mention this · 25% of all complaints
★★★★★ "It’s okay. I spend money on games but I would never buy in this game, even when I really wanted to. A lot of games do a good job of convincing me that they’re random. But this game is so obviously rigged, it’s off putting. The day their “dance” bonus …" - Future Mrs Dickey
4
"energy"
13 negative reviews mention this · 25% of all complaints
★★★★★ "Customer service is trash!. So on several occasions I have paid to push through events to collect the rewards. 3x I have collected a disco ball for it to just disappear and not give me the bonus mini game where you play for energy. Customer service does not respond mo…" - Don’t normally leave reviews
5
"merge"
12 negative reviews mention this · 23% of all complaints
★★★★★ "Crash. I’ve only had the game for a short time and enjoyed playing, but now it crashes every almost every merge." - Singletonj
6
"crashes"
11 negative reviews mention this · 21% of all complaints
★★★★★ "glitching and crashing out. Please fix the bug I cannot play the game at all as the app crashes and closes out by it self as soon as I close all the ad tabs in the beginning screen :( I really like the game but I cant play" - pshcindy7
7
"money"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Events are just bad / scammy. Literally half of not almost all the events that you pay any time of money for is not worth the buck. Especially the disco one, where it pretends to be an rng roll but always lands on the lowest one in progression. At least try to make it m…" - Scarlet rottt
8
"games"
9 negative reviews mention this · 17% of all complaints
★★★★★ "It’s okay. I spend money on games but I would never buy in this game, even when I really wanted to. A lot of games do a good job of convincing me that they’re random. But this game is so obviously rigged, it’s off putting. The day their “dance” bonus …" - Future Mrs Dickey
9
"crashing"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Keeps crashing. Was enjoying this game but haven’t been able to play because it keeps crashing" - Anonymous Player &$#@
10
"other"
6 negative reviews mention this · 12% of all complaints
★★★★★ "It’s okay. I spend money on games but I would never buy in this game, even when I really wanted to. A lot of games do a good job of convincing me that they’re random. But this game is so obviously rigged, it’s off putting. The day their “dance” bonus …" - Future Mrs Dickey
11
"level"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Customer service is trash!. So on several occasions I have paid to push through events to collect the rewards. 3x I have collected a disco ball for it to just disappear and not give me the bonus mini game where you play for energy. Customer service does not respond mo…" - Don’t normally leave reviews
12
"items"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Crashes. Keeps crashing when it loads when it does crash it will when your trying to merge the items. It needs to be fixed." - jess&ken87
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
The game sucks
Downloaded this game and it hasn’t opened in 3 days no matter what I do it sucks dont download it
Frozen
Unfortunately when I try to unlock the first part of the cruise the game jumps me to a foggy area and WONT let me do anything :(
Customer service is trash!
So on several occasions I have paid to push through events to collect the rewards. 3x I have collected a disco ball for it to just disappear and not give me the bonus mini game where you play for energy. Customer service does not respond most of the time. The last time this happened a couple days ago customer service wrote me back and said I had been compensated. Their compensation? In game cash that is only useful to upgrade area buildings. I am at the highest level and unable to upgrade anything else. The cash is useless. Honestly I still wouldn’t have been happy with this as compensation as I was suppose to get the opportunity to play the mini game that pays out in energy. When the disco balls have taken me to the mini game, I was able to get 2k plus energy each time. So in game cash that I can’t spend instead of energy is an absolute joke. Customer service does not reply. Pick a different game not run by this games makers. ✌️
Game trash
I tried to upload this game on to my IPad and I couldn’t even get it to load. I tried 4 times and when I finally got it to load it froze up an shut off and wouldn’t even do anything.
Horrible gameplay and rude developers
I was recently banned from a secondary app for playing this game they said the developers of this app said I had unusual playing patterns and they other app banned me. How absurd.
Doesn’t work
The app won’t open for me.
Keeps crashing
Was enjoying this game but haven’t been able to play because it keeps crashing
Don’t spend money. It’s a scam.
It’s glitchy as heck. I get coins randomly taken out of my account. And their customer service is an email they won’t respond to.
glitching and crashing out
Please fix the bug I cannot play the game at all as the app crashes and closes out by it self as soon as I close all the ad tabs in the beginning screen :( I really like the game but I cant play
Crash
I’ve only had the game for a short time and enjoyed playing, but now it crashes every almost every merge.
Crashes
Keeps crashing when it loads when it does crash it will when your trying to merge the items. It needs to be fixed.
Crashes
Game crashed every time! Filled with bugs
Fun for about an hour
After you hit level 6, you will never accomplish anything without spending money or taking days to fill one order.
Crashes
The game has been crashing since it was updated. It won’t load past the main loading screen. Game support doesn’t help.
Don’t waste your time
I was enjoying it until it started crashing pretty regularly, then every few moves and when I reloaded my new materials were gone and so were all the turns I used to make them. I emailed support 3 days ago. Crickets. Now it crashes on load. Literally unable to play.
Bugs
It’s a cool game just need to fix the bugs whenever I’m playing the whole game just closes out and it’s very annoying
Disgusting promos
Mentions big deck energy also heard as “dick” this is disgusting and the game is for children i advise you remove it off the App Store or risk a lawsuit!!!
Don’t download
I downloaded this game. Within minutes my apple phone was cutting out. The game was glitching. All the signs of carrying a bug or something. I turned phone off to reset. Things got worse. I’m now getting scam texts using my contacts names. Do not recommend this game.
Won’t open
Crashes
Crashes Constantly
Was only able to play the first day I downloaded. Since then it crashes every time I try to play, and when I reopen it my energy is gone. Don't bother.
Bugs and losing energy!
avoid at all costs! CS doesn’t reply and you will lose all your energy if you close the app on your phone.
Crashes
Game continues to crash. When able to play for a few seconds it seems to be a good merge game. Won’t rate now because I would give a one star due to crashing. Will give higher rating if app gets fixed.
Don’t play this game
Bad game I hate. Not appropriate for kids.
Annoying, bad coding
Worst of all the merge games. Glitchy, crashes constantly. Can’t pass a level because its so slow to earn coins and broken.
Crash city
App keeps crashing every time I open it and loads up please fix please and thank you!
Frustrating
My ADD brain loves getting caught up in merge games for hours at a time, so I guess it’s a good thing that this one is so lame. Not enough energy to start and no way to accumulate more without paying for it. Also, it shuts down every 1-2 minutes.
Least favorite merge game
Not really a fan of this one. Not given enough energy to start the game with. Most games at least give you 100 to begin. This one gives you like 80. The orders are too hard to complete with so little energy, This game is just too time consuming and not in a good way. Waste of time.
Keeps crashing
This keeps crashing every time I go to merge items. But no worries it always shows all 57 pops for paying for things to play. 🙄
Quit asking for a review ever 30 seconds!
Quit asking for a review constantly that’s some bs
The worst
The amount of time it takes to get energy to make items is insane. The fact that you can only get 80 some energy every hour makes it impossible to advance in this game. Other match games give you blank amount of energy over so many minutes, and the more difficult items aren’t until higher levels. I’m only on level 6 and it’ll take me probably over a day to complete one item. Find a different game to play. This one sucks.
Boring excuse to pay money
Very little to do. Energy runs out very quickly and then you’re just stuck with either waiting an hour or paying money.
Review pop-ups
Every time I finished an order, I was asked to review the game. This is both annoying and frustrating.
Played a lot of merge games
Worst one. It takes so much energy to complete one item especially when one disappears since it runs out and you have to create it all over again just to create the main item to create the listed item. You would be waiting all day to collect energy. This game wants you to basically pay for energy.
Do not download
This another one of the stupid finger games. Although they are the trillionth merge game to come out, shamelessly imitating all the previous ones, they like to flatter themselves that they invented the wheel and they have to have a finger to point out what we should be doing. 🙄 Easy delete.
Items don’t redeem they disappear
This app is just garbage. 500 pop ups every damn time you open, instead of something reasonable like once per day, and that’s before you can play. Then you tap and tap and tap and finally produce a high level item only for the game to freeze, and your item just DISAPPEARS. No game coins, no progress, just failure at the basics of game mechanics. It’s happened twice now. I paid real money to get robbed by losers who can’t run a simple game.
Keeps deleting items
This game is purposely trying to drive you crazy and does delete items that you combined after a while specifically the one you are actually working on which is the most frustrating
Events are just bad / scammy
Literally half of not almost all the events that you pay any time of money for is not worth the buck. Especially the disco one, where it pretends to be an rng roll but always lands on the lowest one in progression. At least try to make it more entertaining
It’s okay
I spend money on games but I would never buy in this game, even when I really wanted to. A lot of games do a good job of convincing me that they’re random. But this game is so obviously rigged, it’s off putting. The day their “dance” bonus lands on something other than 50 coins, I might believe the games is genuinely left to chance. But I’m at 100% lands in 50 coins. Every time! So when I’m coming up short, I can’t buy what I need because it feels deliberately designed to make me spend. So I won’t. But otherwise, it’s an okay game.
Pop ups
The most ridiculous amount of pops!! It makes it a lot less fun when you have to close 11 pop ups trying to get you to buy game packages just to get to the screen to play the game.
Fix the problem
The game is fun but I’m so tired of the game kicking me before I can even play. Fix the problem!
Horrible
Terrible game it shuts off I did the update and it still shuts off, the game is good but u can’t get to it cuz it should take off so much, needs major work
Eh
I downloaded this from one of those apps that you earn money for completing levels or chapters. There’s no way knowing if I have completed chapters in this game. It’s just one constant moving forward.
Won’t load
I downloaded the game but it won’t load when I open it. I get an error message every time I open it.
Too much thing show up when I start this game
Game not fun
Greedy game
No one wants to play a game for 1 minute every hour, the energy runs out so fast and you barely get to do anything with it. Even if you pay for more energy, it will run out within minutes. I will be uninstalling and looking for something I can actually play.
stop interrupting gameplay by asking people to rate your game. thanks!
.
Not as good as other games
It’s fun but there is no way to get extra chances or any incentives unless you spend money so there are other games out there i feel are so
Much better
Much better
takes way too long to progress
it takes way too long to progress in this game, only getting a certain amount of energy and having to wait at least an hour for only another small amount added. and most the time i can’t even complete one order with the amount of energy i receive.
and there are no other opportunities to gain more energy without paying
and there are no other opportunities to gain more energy without paying
Sneaky company game crashes constantly 4/7/26
This game has so many pop ups that it’s constantly crashing. You have to x out of 10 pop ups to get to play and then it crashes before you can even play. But they sneaky owners of this game have snuck In another level which makes it harder to merge up. I had just gotten used to the levels when they updated and suddenly there’s another level to complete. I guess they weren’t making enough money. But they need to fix the crashing issues. I’ll delete it if they don’t get it fixed
Yeah No I’m Not Playing This Game Anymore
They game was fun at first and the merge mechanic of the game is cool, but the amount of popups and how much money they want to you spend in order to complete timed event stuff is absurb, this game doesn’t want you to progress, the want you to play it 24/7 you have to wait an hour for recharge of energy, but it does seem auto collect when u have a full jar you have to he on the game to collect it everytime, that sucks. Who has time to sit on the game all day waiting for energy. I’m deleting this game as soon as I’m done getting my money from it.
+ 2 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
4%
Neutral (3★)
3%
Negative (1-2★)