Review Insights · App Store
Messenger
Meta Platforms, Inc. · 12,308,626 ratings · ★ 4.7
4.7
★★★★★
12,308,626 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"messenger"
8 negative reviews mention this · 26% of all complaints
★★★★★ "Messages showing on desktop not iPhone app. The messages I’ve sent myself from another conversation show up on my desktop but not on my messenger app they showed up before the updates recently" - AlexFaithless
2
"messages"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Messages showing on desktop not iPhone app. The messages I’ve sent myself from another conversation show up on my desktop but not on my messenger app they showed up before the updates recently" - AlexFaithless
3
"people"
5 negative reviews mention this · 16% of all complaints
★★★★★ "No internet connection. App is not working properly, o get notifications of people sending me messages but I don’t even see the messages, everytime I open messenger y says no internet connection, even tho my connection is strong, I even doubled checked that on oth…" - Rivotril86
4
"work"
4 negative reviews mention this · 13% of all complaints
★★★★★ "To many scrammers on here. I don’t like when somebody can just FaceTime or call you anytime without notifying me two it freezes most of the time so needs work and tired of the scrammers on here needs a lot of work" - Booskie boo baby
5
"send"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Trash app. This used to be a decent app, but now it’s pure trash! I can’t send a voice message and it barely understands when I try to voice to text. And now the icon has disappeared from my phone and I cannot get it back on my phone. Also, I can’t ev…" - Me1981!!!!!!!!!!!!!
6
"message"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Messages showing on desktop not iPhone app. The messages I’ve sent myself from another conversation show up on my desktop but not on my messenger app they showed up before the updates recently" - AlexFaithless
7
"active"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Activated now lights say when you’re online, but you can be off-line and it still says you’re active. The activation lights are not accurate or are they?" - lori😃
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Translation function removed 😭
Why would your remove the translation function. That was what made this application that much better. Please add it back!!!
Messages showing on desktop not iPhone app
The messages I’ve sent myself from another conversation show up on my desktop but not on my messenger app they showed up before the updates recently
Trash app
This used to be a decent app, but now it’s pure trash! I can’t send a voice message and it barely understands when I try to voice to text. And now the icon has disappeared from my phone and I cannot get it back on my phone. Also, I can’t even delete the app because you don’t give me a choice to delete the app
Activated now lights say when you’re online, but you can be off-line and it still says you’re active
The activation lights are not accurate or are they?
Messages don’t sync
I can view messages on my phone but when I go to my computer it never loads. I have used my passcode to sync but it never does
No internet connection
App is not working properly, o get notifications of people sending me messages but I don’t even see the messages, everytime I open messenger y says no internet connection, even tho my connection is strong, I even doubled checked that on other apps or my internet browser.
Pin
I shouldn’t need a pin to look at my chats. This is getting ridiculous.
Messenger app broken
Says everyone is active all the time
Messenger
Did the update and messenger is all buggy saying I’m online and not and people are active now and they aren’t even on
Help!
My messenger is stuck in a Verify ID loop i upload ID it spins forever then it says to many attempts.! I just want back in my messenger!
Not happy at all
Messenger won’t let me send messages anymore. It was working fine Wednesday now is asking me to confirm my identity. When I tried to upload my ID, did not work please help fix this issue please
Driver’s license upload
After 12 years of having the same account. It now wants me to upload a picture of my drivers license. I refused for months until I couldn’t reply or call anybody from the app. I broke down and tried to upload the picture and it won’t even work. I’ve tried reaching out via report a problem and nothing has been done. I am so frustrated.
Weird glitch
The text box added some new icons that appear over what you're typing.
Needs fixing
Never had issues until an update about 3 weeks ago and none of the more recent updates have fixed the issues. Can’t open shared content without it opening another random “window” if it opens. It always used to take me back to facebook to view the shared content. Have tried deleting the apps and rebooting my phone and the reinstalling, clearing cache/cookies, nothing fixes it. And the support button/link is worthless because nothing will load.
Sucks 😒
Terrible app don’t use
Lưu video về xem bị đứng màn ảnh
Trước vẫn xem được h cập nhập lên xem cứ dc tí lại bị đứng màn nhin fphats trán mong khắc phục sớm chứ cứ thế này chán chả buồn dùng
My messages aren’t going through
This is very frustrating trying to sell something on marketplace. Someone sends you a message. You reply back to him, and the message doesn’t go through this happens time and time again.
NO CALLS
CANT MAKE OR RECEIVE ANY CALLS EVEN FROM FAMILY!! WASTE OF SPACE
Wasn’t really clear but next time make it clear
Wasn’t really clear but next time you make it
Why do i have to add my bank card to download this ???
B
Notifications
My messager notifications don’t work!!!
NEEDS BUG FIX
The messenger needs to fix there app so we can have animated wallpapers for iPhone it works with instagram but not on this app and there ran by same people please fix this issue
Can’t send msg to anyone
Why I can’t send a message to anyone
Hate the ask meta
Constantly shows a new message but nothing is there but ask meta. Can not turn it off
Can’t rate a seller
Title. Can’t rate a seller from that app even though it “gives” you an option after a sale goes through. Embarrassing.
To many scrammers on here
I don’t like when somebody can just FaceTime or call you anytime without notifying me two it freezes most of the time so needs work and tired of the scrammers on here needs a lot of work
Glitches
Glitches out all the damn time. Doesn’t take me to what someone sends me
Peeved
For the past day, it’s saying people are active when they’re clearly not, what is happening?
Always lagging
Always lagging. Sometimes it will let me make the call, sometimes not. Always send notifications for one messages 2-3 times UNNECESSARY! It’s been like that for a year and they never fixed it!
لماذا تم حذف اللغة العربية من التطبيق
لماذا تم حذف اللغة العربية من التطبيق
My review and issues
Every time I use messenger for calls it freezes a lot out of nowhere. A lot of people complain to me about the quality of my calling ability
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)