Review Insights · App Store
Microsoft Outlook
Microsoft Corporation · 9,016,849 ratings · ★ 4.8
4.8
★★★★★
9,016,849 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"emails"
10 negative reviews mention this · 50% of all complaints
★★★★★ "Missing emails. Logged into my email and was missing most of my email history. Sent myself an email from my computer, got it but it only exists on my computer. Sent myself an email from the outlook app, got it on both. How do you make a mail app that just …" - Avvvvvvvvvie
2
"outlook"
8 negative reviews mention this · 40% of all complaints
★★★★★ "Missing emails. Logged into my email and was missing most of my email history. Sent myself an email from my computer, got it but it only exists on my computer. Sent myself an email from the outlook app, got it on both. How do you make a mail app that just …" - Avvvvvvvvvie
3
"email"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Missing emails. Logged into my email and was missing most of my email history. Sent myself an email from my computer, got it but it only exists on my computer. Sent myself an email from the outlook app, got it on both. How do you make a mail app that just …" - Avvvvvvvvvie
4
"actually"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Actually the worst mail ap. Dont get my school emails until literal days after they’ve been sent, I’ve never cared enough to let a damn mail app know how much I hate it until now." - Dude_guy7575
5
"microsoft"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Calling it awful would be understatement. Terrible UX, much like other products from Microsoft. The focus is purely on cramming functionality with out much though on the overall user experience" - zethuz
6
"sent"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Missing emails. Logged into my email and was missing most of my email history. Sent myself an email from my computer, got it but it only exists on my computer. Sent myself an email from the outlook app, got it on both. How do you make a mail app that just …" - Avvvvvvvvvie
7
"mail"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Missing emails. Logged into my email and was missing most of my email history. Sent myself an email from my computer, got it but it only exists on my computer. Sent myself an email from the outlook app, got it on both. How do you make a mail app that just …" - Avvvvvvvvvie
8
"know"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Actually the worst mail ap. Dont get my school emails until literal days after they’ve been sent, I’ve never cared enough to let a damn mail app know how much I hate it until now." - Dude_guy7575
9
"update"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Most recent update -- keeps rejecting emails sent. Most recent update immediately returns my sent emails as "spam" / "undeliverable" when they are neither. This is a pain. I am able to send the exact same emails via the website, but the app won't let me. It is a pain to have to log in throu…" - PM372
10
"work"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Missing emails. Logged into my email and was missing most of my email history. Sent myself an email from my computer, got it but it only exists on my computer. Sent myself an email from the outlook app, got it on both. How do you make a mail app that just …" - Avvvvvvvvvie
11
"every"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Cant disable apple watch notifications. There is no way to disable notifications on the apple watch. Turning off every setting still ends up with notifications on the watch when iphone is locked. I do not want any outlook notifications on my watch so looks like i have to find a d…" - H Rex d in e hi
12
"delete"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Not happy. This latest update I can no longer click on a bunch of emails and delete them . Where on earth did you put the trash can for this multiple delete?" - Momcat1369
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Missing emails
Logged into my email and was missing most of my email history. Sent myself an email from my computer, got it but it only exists on my computer. Sent myself an email from the outlook app, got it on both. How do you make a mail app that just LOSES not just incoming messages but history. Actively harmful behavior I cannot use this app. I thought I was going crazy I was missing emails from professors but no it’s just the app working as intended
Actually the worst mail ap
Dont get my school emails until literal days after they’ve been sent, I’ve never cared enough to let a damn mail app know how much I hate it until now.
Most recent update -- keeps rejecting emails sent
Most recent update immediately returns my sent emails as "spam" / "undeliverable" when they are neither. This is a pain. I am able to send the exact same emails via the website, but the app won't let me. It is a pain to have to log in through the website when the app is supposed to make life easier.
It sucks can’t keep logged in and stuff doesn’t deliver
Doesn’t work great
Apps are getting dumb
The spell and grammar check are terrible. Just now it was trying to spell correct the word morning. Apparently the Outlook app does not know that the word morning is actually a word.
Calling it awful would be understatement
Terrible UX, much like other products from Microsoft. The focus is purely on cramming functionality with out much though on the overall user experience
Cant disable apple watch notifications
There is no way to disable notifications on the apple watch. Turning off every setting still ends up with notifications on the watch when iphone is locked. I do not want any outlook notifications on my watch so looks like i have to find a different app
Not happy
This latest update I can no longer click on a bunch of emails and delete them . Where on earth did you put the trash can for this multiple delete?
Gmail emails rejected
Same as New Outlook, this app causes rejection of most outbound emails when using Outlook as email platform for Gmail.
UI makes me irrationally angry
Microsoft you are a multi billion dollar company please fix your trash app. The ui makes me wanna uninstall immediately every time the thought of outlook even comes to mind.
Mark as Spam is Broken, and is slow to pull mail
Marking as Spam for Yahoo mail does not properly notify Yahoo to modify behavior - I have to do it on Yahoo’s website in order for the block to actually work long term
It's also never able to quickly pull mail down for MFA codes, I have to use the provider's website to get those
It's also never able to quickly pull mail down for MFA codes, I have to use the provider's website to get those
Stay away from my information
Signed me out then wanted me to give Microsoft access to a bunch of stuff. No shot buddy
Difficult to navigate
Difficult to navigate
Storage space
It’s like there’s never enough storage you pay for the subscription to get more storage a week goes by the next thing you know now you have an email telling you you can’t get any more emails unless you clear up more space or buy more storage, the whole system so hungry recharging people to receive their own emails. I can understand it about sending an email but I can’t even receive emails if I don’t pay. And it’s not just Outlook. It’s with all emails. It’s just greed. And it always makes me change my password and acts like it doesn’t work the following day so I have to re-create another one and then that one won’t work three days later.
No.
I do not want to leave a review, actually. Now stop asking.
The phishing email client of choice
Do you like phishing emails? If so, this is the client for you. I’m beginning to wonder if the devs are behind them. I can understand a few slipping through every now and then but 30+ a day? Occasionally a legitimate email goes to the junk folder but trying to find it? Almost impossible
Breaking everything for AI
It’s a shame that Microsoft has significantly degraded the capabilities of outlook since their last update. You can no longer get ‘grammar checks’ on emails that ‘are too long’ (this was no a problem prior to the latest update). Additionally instead of providing useful information like the members of a distribution list. Outlook after the last update only exists to force you to use co-pilot (which sucks)
Let me delete the damn app
It’s so annoying can’t u literally let me delete the app
Too much junk mails
I received too many junk emails that make no sense and not pertaining to me no matter how many times I unsubscribe
Feature Request
Why is Outlook not reading my emails to me yet? I don't mean manually highlighting text and pressing "Read Aloud".
I mean start at the top of my inbox, read me the sender's name, subject, and start reading the body. Users tell the app to leave unread, delete, move to a folder, or draft a reply - all over some noise cancelling headphones while they drive, take a walk, etc.
I mean start at the top of my inbox, read me the sender's name, subject, and start reading the body. Users tell the app to leave unread, delete, move to a folder, or draft a reply - all over some noise cancelling headphones while they drive, take a walk, etc.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)