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MijnKPN
KPN B.V. · 123 ratings · ★ 4.3
4.3
★★★★★
123 ratings
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
NO HELP FOR ENGLISH USERS
I purchased an E-Sim over five hours ago and have not received an email, nor have I been able to go anywhere to download it. I have been trying all day to get in contact with any type of customer service for this company, and none is available since I am outside of the Netherlands. The only “help” they have is an AI bot that does not help you if you do not speak Dutch, or do not have a Netherlands phone number. NEVER USE THIS COMPANY’S E-SIM WHEN TRAVELING.
Opwaarderen prepaid
Created a login at “mijn KPN” I am unable to upwaardeer. Tried my credit card, PayPal nothing works!! Absolutely worthless and frustrating! Also your “KPN Prepaid app” is useless. Tell customers what works if they use your prepaid services.
App is not working
After I log in nothing happens
Disappointed
Should consider adding an option to translate the page into languages.
KPN IS DE ENIGE PROVIDER DIE HET ZO MOEILIJK MOGELIJK MAAKT OM EEN EXTRA BUNDEL TE KOPEN
Wat een flop website
Expect more from KPN
Almost every 1st of the month for the first hours app does not work, with a standard excuse note from KPN to try later. System can't handle the work load? They seem to lack the knowledge or willingness to fix this issue.
So if like us you are depending on the 'delen' option you may wait all day making your data unavailable to family members as KPN promised, so your smart phone is just a phone until you can get data to it. Unacceptable especially as it happens so often and so often needing services you depend on are dead until KPN catches up. Very sloppy & not expected from someone who is supposed to be an industry leader.
This app often claims data used even when my data was switched off. Not even having my phone on starting a new month with Mb's already showing used, yet KPN can't say when the data was used.
Would be nice that the app could itemize and actually show time and date that data is used, after all you are paying for Mb by Mb.
They can do it on billing if calls, they could do it here, and if you have only 500 or 1000 Mb's they should be able to trace when & where for those that do not have unlimited data.
I think to just trust them is not really professional or an option as they screw up so often. Especially since seems data gets used even when my phone is off.
For a communication company employees often lack skills to communicate and often find myself friendlier to them then they are to me. Who is serving who here? When they don't have a resolution you often get hung up on, accidentally of course, wasting hours trying to resolve issues. My advice, take names & complain and ask for reduction or credit for your time.
So if like us you are depending on the 'delen' option you may wait all day making your data unavailable to family members as KPN promised, so your smart phone is just a phone until you can get data to it. Unacceptable especially as it happens so often and so often needing services you depend on are dead until KPN catches up. Very sloppy & not expected from someone who is supposed to be an industry leader.
This app often claims data used even when my data was switched off. Not even having my phone on starting a new month with Mb's already showing used, yet KPN can't say when the data was used.
Would be nice that the app could itemize and actually show time and date that data is used, after all you are paying for Mb by Mb.
They can do it on billing if calls, they could do it here, and if you have only 500 or 1000 Mb's they should be able to trace when & where for those that do not have unlimited data.
I think to just trust them is not really professional or an option as they screw up so often. Especially since seems data gets used even when my phone is off.
For a communication company employees often lack skills to communicate and often find myself friendlier to them then they are to me. Who is serving who here? When they don't have a resolution you often get hung up on, accidentally of course, wasting hours trying to resolve issues. My advice, take names & complain and ask for reduction or credit for your time.
Awful
No localization. Two buttons. One opens a web page. The other logs you out.
Rotzooi
Waardeloze app
Bagger
De app is echt waardeloos.. Hij geeft telkens een error! Daar heb je wat aan. Not!
Waardeloos broddelwerkje
Downloaden, inloggen et voila: Een zwart scherm met daarop de tekst "de door u gevraagde informatie is niet beschikbaar" bedankt KPN echt heel professioneel! Hoe moeilijk is het om een paar gebruiksgegevens in een app te stoppen? Overigens is hun website waarop je apple iphone's besteld ook niet geschikt voor safari - techniek en kpn, een ongelukkige combi...
very limited compared to peers
The possibilities of this app are limited. "extra" cost should be made available real time. There is no possibility to manage options.
Sentiment summary
81%
Positive (4-5★)
10%
Neutral (3★)
9%
Negative (1-2★)