Review Insights · App Store
Mobile Security & AntiVirus.
Protection & Security App LLC · 6,848 ratings · ★ 4.5
4.5
★★★★★
6,848 ratings
🎯 Build a better version
Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Charged for a free trial?!. I was just charged $49.99 after selecting a 7 day free trial. This is not how you are supposed to do business. If there is a charge, then say that, and not a free trial. I just sent a refund request over to Apple." - janine appleficker
2
"trial"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Charged for a free trial?!. I was just charged $49.99 after selecting a 7 day free trial. This is not how you are supposed to do business. If there is a charge, then say that, and not a free trial. I just sent a refund request over to Apple." - janine appleficker
3
"apple"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Charged for a free trial?!. I was just charged $49.99 after selecting a 7 day free trial. This is not how you are supposed to do business. If there is a charge, then say that, and not a free trial. I just sent a refund request over to Apple." - janine appleficker
4
"know"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Just downloaded. I just downloaded this app I'll let u know if it's good or not k thanks." - LaDiabla1984
5
"free trial"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Charged for a free trial?!. I was just charged $49.99 after selecting a 7 day free trial. This is not how you are supposed to do business. If there is a charge, then say that, and not a free trial. I just sent a refund request over to Apple." - janine appleficker
6
"money"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Difficult. It will just ask me to pay a free trial I can’t even do it without paying this is so bad don’t even download it will steal your money too" - Gamehategshdh
7
"doesn"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Stole my money. The app states that it will be giving you a few day trial before letting you know before you get charged. Trial version of app doesn’t let you do anything. So what good is it? I was not notified any way and I was charged a lot of money. Try…" - FalconAshe
8
"subscription"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Scam. This is a scam app it should be removed from Apple Store and all resent and current subscription should be refunded ." - Pluck Duck Duck
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Charged for a free trial?!
I was just charged $49.99 after selecting a 7 day free trial. This is not how you are supposed to do business. If there is a charge, then say that, and not a free trial. I just sent a refund request over to Apple.
To much adds
I had a 1 min timer before all my stuff getw leak an this took so long to load
Difficult
It will just ask me to pay a free trial I can’t even do it without paying this is so bad don’t even download it will steal your money too
???
not sure where this app came from as it is downloaded to my phone although I have never seen or heard of this app, prior to becoming aware of the insane amount of fraud that is happening to me, from my wifi being completed hijacked , impersonation, calls and emails being rerouted to the diabolical bad actor, shame on these weirdo's for this level of cyber crime
Just downloaded
I just downloaded this app I'll let u know if it's good or not k thanks.
Stole my money
The app states that it will be giving you a few day trial before letting you know before you get charged. Trial version of app doesn’t let you do anything. So what good is it? I was not notified any way and I was charged a lot of money. Trying to use the “contact us” form it kept on saying an error.
Too expensive
I cannot afford this to Brooke and dad and I am just a kid I cannot afford this and I have a virus that I need to remove from my iPad.😭
Not good
I tough it was for free, they didn’t even mention that I have to pay any money 😡
Ease of opening account
Can’t open account to scan for security threats.
I don’t know yet
Still figuring it out
Still have vi virusess so not a very good job was done
Can you do better this time please
Scam
This is a scam app it should be removed from Apple Store and all resent and current subscription should be refunded .
It’s been 20 seconds since I got it
I haven’t even got a chance to look at the app and it wants a review. I don’t know if it works or what it even does yet. Not a good start.
Doesn’t work as stated is a polite way of putting it
Could not even contact them after filling out form to cancel free trial and not to put a sign bscription into use. I guess I’ll have to go to apple and my payment history to do it. Do not use!
I want to cancel subscription!
I want to cancel my subscription. Thusnis not what I want. I cannot find in google anything about this company or product!
I don't like it and there is no way to cancel through the menus in the phone!
I don't like it and there is no way to cancel through the menus in the phone!
Need Live Support
My subscription is good until 5/26/2023 and I am trying to register my devices because no devices are connected. I used Google and Apple to sign in with no luck. As a non-IT person, I need HELP NOW with LIVE support!
Spouse murdered by YouTube couple having an affair, forms alliance with followers to kill his wife
Snipers galore, mark my word. U2 will pay.
Washika Rich
May
I’m not impressed.
It says you can scan for viruses but it doesn’t do that. It blocks our spam calls and texts and gives you internet protection. But why isn’t it doing what it said it would do if I pay 10$ a month. Kinda annoying.
Sentiment summary
87%
Positive (4-5★)
5%
Neutral (3★)
7%
Negative (1-2★)