Review Insights · App Store
Moment Pro Camera II
Moment Inc. · 323 ratings · ★ 4.3
4.3
★★★★★
323 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
8 negative reviews mention this · 40% of all complaints
★★★★★ "Love this, but needs work. Bluetooth/AirPods mic support is broken - enabling it mid or pre-recording corrupts the entire clip and throws off white balance, completely shifting the color profile. Stabilization works, but needs work. Cinematic and Extreme tiers like …" - Jeshua.gtz
2
"iphone"
7 negative reviews mention this · 35% of all complaints
★★★★★ "I see no reason to spend another dollar here. The same 243 photos taken in your app still won’t sync to iCloud after a week, even after iOS beta updates and troubleshooting. Not a single dollar I’ve spent here has been productive. The add-on lenses added almost nothing to image quality…" - Er3mos
3
"photos"
6 negative reviews mention this · 30% of all complaints
★★★★★ "I see no reason to spend another dollar here. The same 243 photos taken in your app still won’t sync to iCloud after a week, even after iOS beta updates and troubleshooting. Not a single dollar I’ve spent here has been productive. The add-on lenses added almost nothing to image quality…" - Er3mos
4
"refund"
5 negative reviews mention this · 25% of all complaints
★★★★★ "I see no reason to spend another dollar here. The same 243 photos taken in your app still won’t sync to iCloud after a week, even after iOS beta updates and troubleshooting. Not a single dollar I’ve spent here has been productive. The add-on lenses added almost nothing to image quality…" - Er3mos
5
"does"
5 negative reviews mention this · 25% of all complaints
★★★★★ "Does not work. This does not work with my iPhone 16 pro max I tried everything and the lip sync is way off. I tried recording using my normal iPhone camera app and no issue. Wish I could get a full refund and everything is updated" - Realuser1181
6
"work"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Love this, but needs work. Bluetooth/AirPods mic support is broken - enabling it mid or pre-recording corrupts the entire clip and throws off white balance, completely shifting the color profile. Stabilization works, but needs work. Cinematic and Extreme tiers like …" - Jeshua.gtz
7
"shutter"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Love this, but needs work. Bluetooth/AirPods mic support is broken - enabling it mid or pre-recording corrupts the entire clip and throws off white balance, completely shifting the color profile. Stabilization works, but needs work. Cinematic and Extreme tiers like …" - Jeshua.gtz
8
"point"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Review. There is no point to this app. In "Natural" mode, the image has so much noise that it is completely unusable. Moreover, the algorithm corrects for vignetting in such a way that the noise is more pronounced at the edges of the frame, and ove…" - knyazev5
9
"image"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Review. There is no point to this app. In "Natural" mode, the image has so much noise that it is completely unusable. Moreover, the algorithm corrects for vignetting in such a way that the noise is more pronounced at the edges of the frame, and ove…" - knyazev5
10
"money"
4 negative reviews mention this · 20% of all complaints
★★★★★ "I see no reason to spend another dollar here. The same 243 photos taken in your app still won’t sync to iCloud after a week, even after iOS beta updates and troubleshooting. Not a single dollar I’ve spent here has been productive. The add-on lenses added almost nothing to image quality…" - Er3mos
11
"recording"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Love this, but needs work. Bluetooth/AirPods mic support is broken - enabling it mid or pre-recording corrupts the entire clip and throws off white balance, completely shifting the color profile. Stabilization works, but needs work. Cinematic and Extreme tiers like …" - Jeshua.gtz
12
"completely"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Love this, but needs work. Bluetooth/AirPods mic support is broken - enabling it mid or pre-recording corrupts the entire clip and throws off white balance, completely shifting the color profile. Stabilization works, but needs work. Cinematic and Extreme tiers like …" - Jeshua.gtz
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Love this, but needs work
Bluetooth/AirPods mic support is broken - enabling it mid or pre-recording corrupts the entire clip and throws off white balance, completely shifting the color profile.
Stabilization works, but needs work. Cinematic and Extreme tiers like Blackmagic Camera offers would go a long way; right now it only matches Blackmagic’s Standard level with no way to dial it in.
Viewfinder overlays and tools disappear mid-recording, and it gets worse as the phone heats up - which happens faster here than with Blackmagic under the same conditions. Battery drain accelerates with it too.
Slow shutter and burst mode are missing, which rules the app out for light streaks and sports.
Custom White Balance shortcuts would be huge. I shoot almost exclusively at 4800K and 5300K with +5 to +12 tint - one-tap presets for those would perfect.
Stabilization works, but needs work. Cinematic and Extreme tiers like Blackmagic Camera offers would go a long way; right now it only matches Blackmagic’s Standard level with no way to dial it in.
Viewfinder overlays and tools disappear mid-recording, and it gets worse as the phone heats up - which happens faster here than with Blackmagic under the same conditions. Battery drain accelerates with it too.
Slow shutter and burst mode are missing, which rules the app out for light streaks and sports.
Custom White Balance shortcuts would be huge. I shoot almost exclusively at 4800K and 5300K with +5 to +12 tint - one-tap presets for those would perfect.
Review
There is no point to this app. In "Natural" mode, the image has so much noise that it is completely unusable. Moreover, the algorithm corrects for vignetting in such a way that the noise is more pronounced at the edges of the frame, and overexposure becomes visible. The built-in camera produces a better image than this app.
I see no reason to spend another dollar here
The same 243 photos taken in your app still won’t sync to iCloud after a week, even after iOS beta updates and troubleshooting. Not a single dollar I’ve spent here has been productive. The add-on lenses added almost nothing to image quality, and I’m now trying to refund the rest of the order that hasn’t shipped yet.
At this point I’d rather downgrade to an iPhone SE, put the money toward a real camera, and stay away from anything Moment-branded entirely. Modern smartphones already feel like data-harvesting screens. A photography app that can’t reliably move photos between Apple devices just makes that feeling worse.
I just wanted nice pictures of my kids’ continuation and graduation, but instead hundreds of photos are sitting in limbo somewhere for over a week. Super cool. Nothing says “capturing moments” quite like wondering whether family memories are trapped in an app ecosystem for no reason.
At this point I’d rather downgrade to an iPhone SE, put the money toward a real camera, and stay away from anything Moment-branded entirely. Modern smartphones already feel like data-harvesting screens. A photography app that can’t reliably move photos between Apple devices just makes that feeling worse.
I just wanted nice pictures of my kids’ continuation and graduation, but instead hundreds of photos are sitting in limbo somewhere for over a week. Super cool. Nothing says “capturing moments” quite like wondering whether family memories are trapped in an app ecosystem for no reason.
Six months later, STILL WAITING
I am still waiting for extended shutter speeds and timelapse features that were promised when I pre-ordered this app. What a waste of money. If they built it once, why is it so difficult to add into this new app? Look elsewhere. Feels like a money grab and a scam.
Does not work
This does not work with my iPhone 16 pro max I tried everything and the lip sync is way off. I tried recording using my normal iPhone camera app and no issue. Wish I could get a full refund and everything is updated
Footage is frozen, audio off sync or no audio at all
I filmed a trip that was important to me only to find out the footage was completely messed up by the time I got back home.
iPhone 17 pro
I sold my Dji action 6 to use my iPhone for my running content, I paid for the app but, the app is so sluggish, it freezes, it locks and when I go to review the footage I can’t because it freezes. I like using the app but it’s not stable at all or reliable
Undererforms
Not ony do my lenses I spent $550 to enhance my photos don't fit the camera app doesn align with them.
Grainy
Made a mistake buying this. Since Apple made the camera controls in iOS 26 unusable, I thought I would try another app with more easily accessible controls. Using an iPhone 14+, this app simply does not work. The layout of the controls is good, but shooting either a tiff or raw file producers extremely grainy and unusable photographs compared to the higher quality of the photos shot by the native iPhone app, even though the controls on that app or a mess. Sorry I bought this waste of money.
Not a pro app
What’s the point of a pro app if you can’t do long exposures
Video Camera doesn’t work.
I got this to try it out and see how it would do with my iPhone 17 pro max and it sucked the video camera doesn’t even work. Honestly very disappointed because the app was not free. Black Magic Camera app is much better and it’s free.
why doesn’t my photos save
it’s insane how a photo app does not do the one job which is save the photos 🤣 like what kind of fatal flaw is this ?!!!!
Is not prepared for control button for iPhone 16 17
Not prepared not working
Good potential but fatal glitch
Seems like a good app, but it has a major glitch currently. About half the photos I take aren’t saved to my camera roll. I press the button, it does the shutter animation/haptic, camera roll access is allowed, and it still might take a few tries before it actually saves the photo. I’m sure this will be fixed quickly, but until then it’s just not a reliable choice.
Update a couple weeks later: the saving issue is still not resolved, and image quality also isn’t very good. I’m requesting a refund through Apple.
Update a couple weeks later: the saving issue is still not resolved, and image quality also isn’t very good. I’m requesting a refund through Apple.
No Image
Open the app and there is no image. You can’t take a photo or record video. I’m on the iPhone 16 Pro
Natural processing locked to 12mp… are u kidding me?
Save your money. It’s a cash grab. Deceptive marketing all over this one.
Half baked
OpenGate external recording is not available. Why pay for a $10 app when the Black magic app offers full feature?
How do I request a refund
I don’t doubt that at some point this will be a well functioning app, but right now it feels half baked and not capable of what I need from it. How do I request a refund?
Natural processing drew me in. Tons of grain on 17 Pro Max telephoto photos on auto in decent light
I tried taking multiple test photos using natural processing in a decently well lit room. 1/40 shutter and ISO 800. Whether it’s auto or manual despite low ISO, I have unusable levels of grain. It looks terrible and makes me want to not use the app.
I will test in daylight soon instead of a well lit room at night to see if it’s better.
I’m bummed because natural processing looks so good, but the grain is ruining every shot. I’m getting ready to try to get a refund.
I will test in daylight soon instead of a well lit room at night to see if it’s better.
I’m bummed because natural processing looks so good, but the grain is ruining every shot. I’m getting ready to try to get a refund.
LESS FEATURES??!
Am I trippin or does this app have LESS features than the first??? Where are the grid settings? Why can we only shoot raw with 12MP and not 48MP?? Somebody explaaaiiin!
Sentiment summary
81%
Positive (4-5★)
8%
Neutral (3★)
11%
Negative (1-2★)