Review Insights · App Store
Monzo - Mobile Banking
Monzo Bank Limited · 5,535 ratings · ★ 4.7
4.7
★★★★★
5,535 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
38 negative reviews mention this · 58% of all complaints
★★★★★ "Impossible to transfer the money back to myself. If I wanted to transfer the money from my Monzo account to my bank account, there were no options to just do it without exposing and opening my bank transactions to them and to a third party app. I did not feel safe doing that so I had to f…" - will not install again
2
"customer"
25 negative reviews mention this · 38% of all complaints
★★★★★ "Read the Terms and Conditions very carefully. They do background reviews of accounts and have the right to freeze them and close them without notifying you or giving an explanation as to why. Customer service is awful and communication is very delayed and one-sided. They may have some…" - Kareshaba
3
"service"
25 negative reviews mention this · 38% of all complaints
★★★★★ "Backstabbers. Dumps a whole USA portfolio because it's inconvenient for them. I've notified everyone I know in Europe to sever their use of Monzo services. Despicable!" - tabaks
4
"customer service"
23 negative reviews mention this · 35% of all complaints
★★★★★ "Read the Terms and Conditions very carefully. They do background reviews of accounts and have the right to freeze them and close them without notifying you or giving an explanation as to why. Customer service is awful and communication is very delayed and one-sided. They may have some…" - Kareshaba
5
"money"
21 negative reviews mention this · 32% of all complaints
★★★★★ "Impossible to transfer the money back to myself. If I wanted to transfer the money from my Monzo account to my bank account, there were no options to just do it without exposing and opening my bank transactions to them and to a third party app. I did not feel safe doing that so I had to f…" - will not install again
6
"monzo"
17 negative reviews mention this · 26% of all complaints
★★★★★ "Backstabbers. Dumps a whole USA portfolio because it's inconvenient for them. I've notified everyone I know in Europe to sever their use of Monzo services. Despicable!" - tabaks
7
"bank"
17 negative reviews mention this · 26% of all complaints
★★★★★ "Impossible to transfer the money back to myself. If I wanted to transfer the money from my Monzo account to my bank account, there were no options to just do it without exposing and opening my bank transactions to them and to a third party app. I did not feel safe doing that so I had to f…" - will not install again
8
"been"
15 negative reviews mention this · 23% of all complaints
★★★★★ "Terrible customer support. I’ve had a very disappointing experience with customer support. The only way to get help is through the in-app chat, but the waiting time is extremely long. Sometimes it takes hours to get any response, and when someone finally replies, the…" - True man 11
9
"card"
13 negative reviews mention this · 20% of all complaints
★★★★★ "Service is Terrible. The froze and cancelled my family's account on a Friday. And later I couldn't even log in for the help feature. I called the number and the card and the lady just said only the email help department can answer any questions on that. So I em…" - Djjazzynick
10
"chat"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Terrible customer support. I’ve had a very disappointing experience with customer support. The only way to get help is through the in-app chat, but the waiting time is extremely long. Sometimes it takes hours to get any response, and when someone finally replies, the…" - True man 11
11
"email"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Service is Terrible. The froze and cancelled my family's account on a Friday. And later I couldn't even log in for the help feature. I called the number and the card and the lady just said only the email help department can answer any questions on that. So I em…" - Djjazzynick
12
"information"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Service is Terrible. The froze and cancelled my family's account on a Friday. And later I couldn't even log in for the help feature. I called the number and the card and the lady just said only the email help department can answer any questions on that. So I em…" - Djjazzynick
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Backstabbers
Dumps a whole USA portfolio because it's inconvenient for them. I've notified everyone I know in Europe to sever their use of Monzo services. Despicable!
Awful changed spending tracking features
The new “Trends” feature in place of the old spending tracking makes no sense. It used to be that you could track and mark targets for how much spending you did besides things like rent or bills that were beyond your control, and then in another section you could see how much was just withdrawn overall that month. Now the replaced feature is not intuitive at all, and if you “exclude” a category from spending, it still counts towards your target but is removed from your withdrawal summary from the month? That makes NO sense. Please, PLEASE change it back- I have no idea who you tested this with, but it is awful.
Impossible to transfer the money back to myself
If I wanted to transfer the money from my Monzo account to my bank account, there were no options to just do it without exposing and opening my bank transactions to them and to a third party app. I did not feel safe doing that so I had to find a different way to send my own money back to me and the struggle was not worth having the app. So I am uninstalling it after this review.
Can’t verify
They suck
Read the Terms and Conditions very carefully
They do background reviews of accounts and have the right to freeze them and close them without notifying you or giving an explanation as to why. Customer service is awful and communication is very delayed and one-sided. They may have some cool features - just be sure you know what you’re doing or you’re screwed. My whole experience was infuriating.
Service is Terrible
The froze and cancelled my family's account on a Friday. And later I couldn't even log in for the help feature. I called the number and the card and the lady just said only the email help department can answer any questions on that. So I emailed and the response just said the can't provide information on the decision to cancel. It messed up our financial situation so bad, I have one paycheck was direct deposited to the account after it was closed because my payroll lady is out. Now I'm missing a full check and they won't even communicate. Avoid them at all costs.
Terrible
Find a different banking app
Couldn’t offer me an account
Couldn’t offer me a reason. Don’t waste your time
Is this just a waste of time?
It’s been almost 48 hours of me trying to setup an account but it just wants me to put in my information again and again and says there is errors.
Can’t Change Address or Use Cards with Apple Wallet
Will not let me add cards to apple wallet despite using digital wallet prior to 10/2025. Have been asking support for months to correct. Will not send me an updated physical debit card to my updated address because they do not “accept” the USPS OFFICIAL CHANGE OF ADDRESS DOCUMENT as an acceptable document for an address change?
This bank would be great otherwise but these very simple admin changes has caused an insane amount of inconvenience and confusion for ZERO logical reason.
This bank would be great otherwise but these very simple admin changes has caused an insane amount of inconvenience and confusion for ZERO logical reason.
They know their product is inferior
The fact that it’s nearly impossible to close your account, and that you have to chat with them and then the instructions they give don’t work, means that they know their product is inferior and the only way to keep clients is to make it next to impossible to leave. They are worst than a shady used car dealership that holds your keys or Driver’s License. And now I’m worried about them having my personal information. So do not use this product. There are so many better apps out there.
I don’t like it
He doesn’t answer me, they don’t answer, and he’s never aware of us, his customers.
Doesn’t work on iPad
When I tried to access my account from an iPad my account got locked and I was forced to do face recognition which does not work on the iPad (the video is blank).
If your application doesn’t work on iPad, please prevent users from installing it, as it is extremely scary to have your account locked for legitimate access.
If your application doesn’t work on iPad, please prevent users from installing it, as it is extremely scary to have your account locked for legitimate access.
Worst customer servi from a “bank” I’ve ever experienced in my life
Not sure what I was smoking the night I decided to make this my primary bank account but I can tell you when I found out what it was I’m throwing it out.
I’m waiting for my direct deposit to hit so I can transfer it out of this “bank” and close the account completely.
The customer service alone has infuriated me to the point that there isn’t even a point in staying with the bank when there are 100 other mobile banks with better service, features and UI. Attempting to cancel a dispute for a charge that I was able to locate and confirm has been a nightmare.
Especially when they are charging $10 a month for “pro features” that are provided for completely free by other banks. If you’re going to take and sell my data, the least you can do is provide me with a proper experience.
The virtual cards are nice but I get those free with no hassle and great service from Revolut and Chime. That’s really the only thing cool about the bank account. The UI isn’t amazing, the “offers” are pretty pitiful, and the support chat (which is really more like sending an email since they take forever to respond) just does whatever they want with your request.
I’m waiting for my direct deposit to hit so I can transfer it out of this “bank” and close the account completely.
The customer service alone has infuriated me to the point that there isn’t even a point in staying with the bank when there are 100 other mobile banks with better service, features and UI. Attempting to cancel a dispute for a charge that I was able to locate and confirm has been a nightmare.
Especially when they are charging $10 a month for “pro features” that are provided for completely free by other banks. If you’re going to take and sell my data, the least you can do is provide me with a proper experience.
The virtual cards are nice but I get those free with no hassle and great service from Revolut and Chime. That’s really the only thing cool about the bank account. The UI isn’t amazing, the “offers” are pretty pitiful, and the support chat (which is really more like sending an email since they take forever to respond) just does whatever they want with your request.
Horrible
Do not use this bank they are a total rip off they refuse to put refunded money back in your account it takes weeks up to months to get return deposits. They rip u off
Don’t even know why I got a card
Got the app to access the card I received in mail and after 10 or attempts trying to use MY phone number it kept acting like I didn’t have an account and then would tell me the phone number was in use, so I finally used someone else I know’s phone number, did the verification and everything, all for it to say it’s gonna send me ANOTHER card . I was just simply trying to access the card I already got in the mail. I never heard or even used this app I already have enough finance apps that do work, this is very suspicious and weird.
Randomly closed my account
Do not trust this app, they will randomly close your bank account leaving you stranded without your money, they do not protect you against unauthorized transactions, they have horrible customer service, it would be much wiser to try 5/3 or something like that.
Have To Pay Monthly For Early Pay
Used this app for a couple months then they rolled out premium and took away my early pay now I have to pay monthly to get paid early switch my direct deposit to PayPal they have better benefits and get paid early with a subscription this app wasn’t bad now they just ruined it with greed
Same as every other bank app
No IBAN, no ACH, no SWIFT, no Zelle, no purpose at all.
Horrible
Closed my account with a 1k+ balance nobody to contact when you call it’s an automated message emailed them still no answer
US account closed for no reason. Can’t access funds
Received notice that my US account was closed with no reason given. Had opened the account primarily for the virtual card benefit and used 2 or 3 times in 6 months. No gambling, crypto or anything that would lead to account closure. Thankfully only kept a small balance.
POOR CUSTOMER SERVICE
MY REVIEW WILL PROBABLY BE DELETED BUT THIS IS SUPPOSED TO BE FOR HONEST REVIEWS SO HERE IS MY HONEST REVIEW OF THIS APP.
CUSTOMER SERVICE 0/10.
CHAT BOT 0/10.
MY DIRECT DEPOSIT STILL HAS YET TO HIT MY ACCOUNT AND I HAVE PROOF OF PAYSTUB AND MONZO SAID THAT MY MONEY HASN’T “REFLECTED IN MY ACCOUNT”…..
IF YOU HAVE YOUR PAYSTUB, YOU OBVIOUSLY SHOULD HAVE MONEY…SO NOW WE ARE HERE.
CALLING CUSTOMER SERVICE AND THEY WILL SAY YOU’VE “FAILED VERIFICATION PROCESS” WHICH IS LITERALLY YOUR NAME/BIRTHDAY SO I DON’T SEE HOW YOU FAIL TO VERIFY YOURSELF….
THEN SEND YOU TO A CHAT BOT WHO WILL SEND SAME RESPONSE ANSWERS OVER AND OVER AGAIN WITHOUT EVER HELPING YOU RESOLVE YOUR ISSUE AT HAND.
THIS IS THE MOST POORLY MADE APP AND WOULD NEVER TRUST THEM WITH ANY OF MY INFORMATION AGAIN.
YOU WON’T SPEAK TO A FLUENT ENGLISH SPEAKER EITHER SO DON’T BOTHER.
I GOT TREATED SO POORLY BY CUSTOMER SERVICE AND NEVER GOT MY DIRECT DEPOSIT INTO MY ACCOUNT AND CUSTOMER SERVICE LITERALLY ARGUED WITH ME ABOUT WHERE MY PAYCHECK WAS SUPPOSED TO GO AND EVEN BLAMED MY EMPLOYER WHO ALREADY SENT OUT PAYCHECK TO OTHERS WHO RECIEVED THEIRS BUT NOT ME!? HMMMM…
I AM UNDERGOING AN INVESTIGATION WITH MY LAWYER AT THIS POINT BECAUSE MY MONEY “DISAPPEARED” IN THIN AIR.
MY EMPLOYER SHOWED PROOF OF PAYSTUB SENT TO MY BANKING ACCOUNT WITH MONZO AND STILL MONZO CUSTOMER SERVICE EMPLOYEES SAY THEY DO NOT KNOW WHERE MY MONEY IS.
SO MY MONEY I WORKED FOR JUST DISAPPEARED INTO THIN AIR APPARENTLY…
I DO NOT ADVISE DOWNLOADING OR EVEN TRYING BECAUSE MONZO WILL STEAL YOUR MONEY BUT IF THAT IS WHAT YOU ARE INTO, GO AHEAD AND DOWNLOAD.
ITS NOT DEFEMATION OF CHARACTER IF ITS TRUE AND THIS IS AS TRUE AS ONE CAN GET. MONZO IS A JOKE AND WILL BE HEARING FROM MY LAWYER.
CUSTOMER SERVICE 0/10.
CHAT BOT 0/10.
MY DIRECT DEPOSIT STILL HAS YET TO HIT MY ACCOUNT AND I HAVE PROOF OF PAYSTUB AND MONZO SAID THAT MY MONEY HASN’T “REFLECTED IN MY ACCOUNT”…..
IF YOU HAVE YOUR PAYSTUB, YOU OBVIOUSLY SHOULD HAVE MONEY…SO NOW WE ARE HERE.
CALLING CUSTOMER SERVICE AND THEY WILL SAY YOU’VE “FAILED VERIFICATION PROCESS” WHICH IS LITERALLY YOUR NAME/BIRTHDAY SO I DON’T SEE HOW YOU FAIL TO VERIFY YOURSELF….
THEN SEND YOU TO A CHAT BOT WHO WILL SEND SAME RESPONSE ANSWERS OVER AND OVER AGAIN WITHOUT EVER HELPING YOU RESOLVE YOUR ISSUE AT HAND.
THIS IS THE MOST POORLY MADE APP AND WOULD NEVER TRUST THEM WITH ANY OF MY INFORMATION AGAIN.
YOU WON’T SPEAK TO A FLUENT ENGLISH SPEAKER EITHER SO DON’T BOTHER.
I GOT TREATED SO POORLY BY CUSTOMER SERVICE AND NEVER GOT MY DIRECT DEPOSIT INTO MY ACCOUNT AND CUSTOMER SERVICE LITERALLY ARGUED WITH ME ABOUT WHERE MY PAYCHECK WAS SUPPOSED TO GO AND EVEN BLAMED MY EMPLOYER WHO ALREADY SENT OUT PAYCHECK TO OTHERS WHO RECIEVED THEIRS BUT NOT ME!? HMMMM…
I AM UNDERGOING AN INVESTIGATION WITH MY LAWYER AT THIS POINT BECAUSE MY MONEY “DISAPPEARED” IN THIN AIR.
MY EMPLOYER SHOWED PROOF OF PAYSTUB SENT TO MY BANKING ACCOUNT WITH MONZO AND STILL MONZO CUSTOMER SERVICE EMPLOYEES SAY THEY DO NOT KNOW WHERE MY MONEY IS.
SO MY MONEY I WORKED FOR JUST DISAPPEARED INTO THIN AIR APPARENTLY…
I DO NOT ADVISE DOWNLOADING OR EVEN TRYING BECAUSE MONZO WILL STEAL YOUR MONEY BUT IF THAT IS WHAT YOU ARE INTO, GO AHEAD AND DOWNLOAD.
ITS NOT DEFEMATION OF CHARACTER IF ITS TRUE AND THIS IS AS TRUE AS ONE CAN GET. MONZO IS A JOKE AND WILL BE HEARING FROM MY LAWYER.
$10/mo but still no way to cash a check
I’ve been a huge supporter of Monzo since they launched the U.S. app. It’s come a long way and I’ve been very impressed and happy with the progression.
Despite it being the top requested feature they still don’t have a way to cash a check. Although this has inconvenienced me semi-regularly, I kept holding out for a day that I’d be able to cash a check in the app. Now they are going to be charging for features that I’ve had access to since the beta. The app will become somewhat useless to me since I’m not going to pay $10/mo for the stupid “pro” features it includes-and STILL, there’s no way to cash a check.
Monzo is trying to cash in on their users naivety, hoping they won’t notice the number one requested feature from the beta is still yet to be seen. Well, I noticed. So bye.
Despite it being the top requested feature they still don’t have a way to cash a check. Although this has inconvenienced me semi-regularly, I kept holding out for a day that I’d be able to cash a check in the app. Now they are going to be charging for features that I’ve had access to since the beta. The app will become somewhat useless to me since I’m not going to pay $10/mo for the stupid “pro” features it includes-and STILL, there’s no way to cash a check.
Monzo is trying to cash in on their users naivety, hoping they won’t notice the number one requested feature from the beta is still yet to be seen. Well, I noticed. So bye.
External card was compromised
The app is fine, but after closing the account my external debit card (the one that I have sent money to before closing) was compromised and now I have to deal with unauthorized charges in my other bank. I’ve never used that card anywhere except Monzo so you guys better work on this issue.
Internal fraud
They been holding $400 from me since march 2025
DON'T USE APP
Banking with them for a year so , terrible service and unorganized system . You would have to wait hours even days and/or weeks if It gets to the point . Useless phone number that you can't even talk to a human mostly "call volumes are high" responses when you attempt to reach out . Lastly they can close your account but not tell you exactly why ! 😒 Shameful!
Won’t accept our AI business
We meet all the eligibility requirements, but got rejected. The app won’t give you a reason why we’ve been rejected and there’s no email address to get help.
DO NOT USE THIS APP!
Please do yourself a favor and don't try this app. Everything is fine until you dispute unauthorized transactions and they do not refund your funds, but close your account-horrible customer service. I had the most awful experience with this mobile banking. I sent a complaint to the bank regulator and I'm almost going to court to be able to recover my money. Monzo doesn't care about customers but Money. So try out other better options to do business with.
They killed my favorite app…
WHY WOULD YOU SWITCH TO A SUBSCRIPTION PLAN?? EVERY FEATURE THAT WE GOT FOR SO LONG FOR FREE ARE NOW 10 BUCKS A MONTH.::
Please fix it or make it more worth paying for the subscription
Please fix it or make it more worth paying for the subscription
Awful, horrible, avoid at all costs
Randomly freezes my account for days at a time. No customer service to call. Truly awful bank. Avoid at all cost.
Error agian
Error adding card
Froze My Account For No Reason
They froze my account for no reason when all of my transactions were valid and i still have money ok there i cant transfer off customer service is slow they dont have a number you can call
Terrible!!!!
They will just close your account for no reason. No explanation, very rude!!
Don’t lose your money! Use chime or other apps
This app closed my account after a few weeks without reasoning even though all my funds were legitimate. It took them two months after restriction to finally close the account and I am yet to receive my remaining balance from them. They have no customer service number, just a chat where they take hours or days to respond. AI generated responses and bad customer service overall. Honestly, I’ve never had a worst experience with a bank in my life.
Joke
Won’t pay you
Never
You’ll never get a chance. Judgmental and then they won’t tell you why you can’t open an account. Not transparent,whatsoever.
Account opening
I simply tried to open an account, followed all the steps and was told that I couldn’t be offered an account (for no reason).
Terrible services
The app wouldnt load anything when i verified everything i needed to see my pin code and been struggling for the app to work. I called customer service jus for no one to be there to assist me when i have money on a locked account. Million dollar company and cant even help 1 customer make things right with their account. Starting to believe all the good reviews on here are fake/ bots.
Monzo
I open a account and because I’m transgender I can’t verify my account and I know $200 dollars transfer off me card and nobody responds
Difficult to Contact Support
Devs….fix this immediately.
This is a banking app.
I think it’s ridiculous that you guys have the chat option hidden within the “report fraud” section and NOWHERE else in the app.
It should not be that difficult for anyone dealing with a bank to have to search that hard to contact their bank.
The “Help” button at the bottom right. Is merely just a FAQs section. The chat option should be front and center at the very top. Above the FAQs sections.
NOT hidden with the fraud reporting.
Customer service, should be #1 priority. Get with the program. Make it easier for your users to contact you.
Also, make it easier for us to update our address.
Otherwise. If that wasn’t an issue, I’d give Monzo 5 stars. It’s a fantastic banking app. I will update my review, when this contacting support issue and change of address is addressed.
This is a banking app.
I think it’s ridiculous that you guys have the chat option hidden within the “report fraud” section and NOWHERE else in the app.
It should not be that difficult for anyone dealing with a bank to have to search that hard to contact their bank.
The “Help” button at the bottom right. Is merely just a FAQs section. The chat option should be front and center at the very top. Above the FAQs sections.
NOT hidden with the fraud reporting.
Customer service, should be #1 priority. Get with the program. Make it easier for your users to contact you.
Also, make it easier for us to update our address.
Otherwise. If that wasn’t an issue, I’d give Monzo 5 stars. It’s a fantastic banking app. I will update my review, when this contacting support issue and change of address is addressed.
ASSSSSSSSSS
NOOO NOOOO NOOOO
Extremely Upset
Today, November 14, 2024, I received an email from Monzo, abruptly announcing the closure of my account without any prior warning or explanation. Despite my calls and emails, I’m met with silence-no response, no assistance. It’s appalling for a bank to behave this way, disregarding the trust of its customers.
Let me be clear: my account information is entirely legitimate. I use this account as a safe place for my savings, only transferring money when necessary. To have it closed with no valid reason speaks to nothing but ignorance and poor handling on Monzo’s part. The fact that others have reported similar issues makes this even more alarming-had I known this was typical of Monzo, I would have closed my account myself long ago.
The impact of this closure is distressing. I have essential expenses, including medications, bills, and my daughter’s birthday tomorrow, all of which rely on these savings. Monzo’s abrupt and baseless actions have caused a deeply hurtful inconvenience. I’m now prepared to take this further, and I’ll be working with others who have faced similar treatment to pursue a class-action lawsuit. This experience has been unacceptable and a betrayal of customer trust.
Let me be clear: my account information is entirely legitimate. I use this account as a safe place for my savings, only transferring money when necessary. To have it closed with no valid reason speaks to nothing but ignorance and poor handling on Monzo’s part. The fact that others have reported similar issues makes this even more alarming-had I known this was typical of Monzo, I would have closed my account myself long ago.
The impact of this closure is distressing. I have essential expenses, including medications, bills, and my daughter’s birthday tomorrow, all of which rely on these savings. Monzo’s abrupt and baseless actions have caused a deeply hurtful inconvenience. I’m now prepared to take this further, and I’ll be working with others who have faced similar treatment to pursue a class-action lawsuit. This experience has been unacceptable and a betrayal of customer trust.
DO NOT BANK HERE
They don’t respond timely and never hear from them . Account closed and my money was stolen
Prepare to wait forever on a response!
Referred people and never received my funds! I hit up customer service, started off messaging me back now I have heard anything for over a WEEK‼️
Cool app, bad customer service
Switched over from Chase because the budgeting features looked impressive. But I’ve had a frustrating experience with Monzo’s customer service reps. They blocked my card because of a fraud dispute and have not reactivated it or even provided an update in over two weeks. I’ve been unable to access my money and nobody responds via their chat support. They also don’t support Zelle. Never appreciated these basic things from the bigger banks until now.
WORST BANK
Honestly the most unreliable bank ever, they’ve frozen my money for no apparent reason. I’m an international university student about to get evicted because Monzo blocked my account and I can’t afford the rent. I’m overdue by almost 2 weeeks and when I call Monzo to ask why they blocked my account they don’t say. I’ve called about 20 times and they’ve lied to me each time saying they’d call back in a few hours. It’s now been 3 weeks and I can’t even afford the bus to school.
Disappointed
A month ago I would have given 5 stars, however I filed a dispute for a charge I didn’t recognize, which then caused Monzo to block my debit card temporarily(so they say) until the dispute is finalized. I wasn’t even able to order a new card, which wouldn’t be that big of a deal but I get my paychecks direct deposited to this account and now I have no way of accessing my money unless I do a bank transfer Which takes 2-3 days. So the dispute was finally finalized on 10/1/24 and it’s 10/11/24 and my card is still blocked and Monzo support won’t respond to my chat messages or my emails. I’m so frustrated because I need my money. This is the worst customer service ever. I can’t wait to get my money out of there and close that account. Horrible!!
Very bad costumer servic
Hello.
I just wanna let you know that I’m client of this bank since 2022 . I move to USA and so was trying to transfer my money. Unfortunately bank blocked my account and I can’t do any moves. They don’t respond my calls and emails at all. Before you open account with them think twice .
I just wanna let you know that I’m client of this bank since 2022 . I move to USA and so was trying to transfer my money. Unfortunately bank blocked my account and I can’t do any moves. They don’t respond my calls and emails at all. Before you open account with them think twice .
Absolute worst app, lock my money, zero customer service
I loaded money into the app and was immediately locked, can’t get them back for over a week now. The customer service phone does not work, email and chat is also useless and don’t provide any information
Completely useless customer support/chats. Does not reply.
First, I posted a video on TikTok showcasing their abysmal customer service/support, in the video, you can see that I have a chat open, an email thread, AND am on the phone with Monzo’s customer service during their hours of operation (8AM-5PM PT). I have been on the phone for 3 hours, waiting on an email reply for 17 hours, and waiting on a response from the “live” chat for 2 days 8 hours and 47 minutes. This company does Not care about you, or me.
Simple as that.
Everything about this service has been One Star. •”Miles-Parker”: Agent who was well, pretty rude and unhelpful anytime I told him I cannot upload my Residential Lease in the chat. He then says “We’ve equipped you to be able to upload all the necessary verifications” and doesn’t respond for almost two days, also that is not true the only things you can upload are pictures and a Live Photo. So I emailed Monzo and attached my Residential Lease to it, got an email almost two days later-- asking me to resend the information I just sent… Still waiting on account creation, this is crazy. Currently on the phone now calling and have waited for 23 minutes so far. I will not be changing this review because the customer support behind Monzo is abysmal. It seems like you cannot make a Monzo account or will have EXTREME issues if you happen to have an ID or Drivers License, that doesn’t match up with your current address. Beware guys and save yourselves the headache. Also Monzo- if you see this and reply telling me to contact your customer support, I have been trying to. They don’t answer or reply. And if they do reply, it will be ONE time per day, at around 2-4AM. So, just hope that you’re pulling some kind of one-nighter and get to respond in time otherwise they won’t reply for the rest of the day until 2-4AM as stated before lol.
Simple as that.
Everything about this service has been One Star. •”Miles-Parker”: Agent who was well, pretty rude and unhelpful anytime I told him I cannot upload my Residential Lease in the chat. He then says “We’ve equipped you to be able to upload all the necessary verifications” and doesn’t respond for almost two days, also that is not true the only things you can upload are pictures and a Live Photo. So I emailed Monzo and attached my Residential Lease to it, got an email almost two days later-- asking me to resend the information I just sent… Still waiting on account creation, this is crazy. Currently on the phone now calling and have waited for 23 minutes so far. I will not be changing this review because the customer support behind Monzo is abysmal. It seems like you cannot make a Monzo account or will have EXTREME issues if you happen to have an ID or Drivers License, that doesn’t match up with your current address. Beware guys and save yourselves the headache. Also Monzo- if you see this and reply telling me to contact your customer support, I have been trying to. They don’t answer or reply. And if they do reply, it will be ONE time per day, at around 2-4AM. So, just hope that you’re pulling some kind of one-nighter and get to respond in time otherwise they won’t reply for the rest of the day until 2-4AM as stated before lol.
+ 15 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)