Review Insights · App Store
moomoo: Investing & Trading
Moomoo Technologies Inc. · 35,509 ratings · ★ 4.7
4.7
★★★★★
35,509 ratings
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Top complaints - extracted from 10 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"trade"
4 negative reviews mention this · 40% of all complaints
★★★★★ "Love the app. Costs a small fortune to fund. I have since switched to another ap to trade. I would prefer to trade on Moomoo, but I can only fund it via wire transfer, which is high cost. My bank appreciated it though. Also they have promotions where you learn and earn, where if you …" - Pogue31
2
"know"
3 negative reviews mention this · 30% of all complaints
★★★★★ "STAY AWAY. Very dissapointed. This app is plagued with something. All I know is I’ve been trying to sell my crypto but the price has been stuck frozen although other exchanges show various price movement. It’s all I have in my portfolio and now fro…" - Thomasstudios Productions
3
"been"
3 negative reviews mention this · 30% of all complaints
★★★★★ "STAY AWAY. Very dissapointed. This app is plagued with something. All I know is I’ve been trying to sell my crypto but the price has been stuck frozen although other exchanges show various price movement. It’s all I have in my portfolio and now fro…" - Thomasstudios Productions
4
"other"
3 negative reviews mention this · 30% of all complaints
★★★★★ "STAY AWAY. Very dissapointed. This app is plagued with something. All I know is I’ve been trying to sell my crypto but the price has been stuck frozen although other exchanges show various price movement. It’s all I have in my portfolio and now fro…" - Thomasstudios Productions
5
"moomoo"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Love the app. Costs a small fortune to fund. I have since switched to another ap to trade. I would prefer to trade on Moomoo, but I can only fund it via wire transfer, which is high cost. My bank appreciated it though. Also they have promotions where you learn and earn, where if you …" - Pogue31
6
"bank"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Love the app. Costs a small fortune to fund. I have since switched to another ap to trade. I would prefer to trade on Moomoo, but I can only fund it via wire transfer, which is high cost. My bank appreciated it though. Also they have promotions where you learn and earn, where if you …" - Pogue31
7
"though"
3 negative reviews mention this · 30% of all complaints
★★★★★ "STAY AWAY. Very dissapointed. This app is plagued with something. All I know is I’ve been trying to sell my crypto but the price has been stuck frozen although other exchanges show various price movement. It’s all I have in my portfolio and now fro…" - Thomasstudios Productions
8
"money"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Love the app. Costs a small fortune to fund. I have since switched to another ap to trade. I would prefer to trade on Moomoo, but I can only fund it via wire transfer, which is high cost. My bank appreciated it though. Also they have promotions where you learn and earn, where if you …" - Pogue31
9
"every"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Always Problems Withdrawing Funds!. Every time I request to have money withdrawn there seems to always be an issue. One time it’s processed within an hour, the next times I takes days and even though it’s the same bank they need my statement and ID again and again. Absolutely…" - DiamondGCoupe
10
"takes"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Always Problems Withdrawing Funds!. Every time I request to have money withdrawn there seems to always be an issue. One time it’s processed within an hour, the next times I takes days and even though it’s the same bank they need my statement and ID again and again. Absolutely…" - DiamondGCoupe
11
"days"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Always Problems Withdrawing Funds!. Every time I request to have money withdrawn there seems to always be an issue. One time it’s processed within an hour, the next times I takes days and even though it’s the same bank they need my statement and ID again and again. Absolutely…" - DiamondGCoupe
12
"trading"
3 negative reviews mention this · 30% of all complaints
★★★★★ "Always Problems Withdrawing Funds!. Every time I request to have money withdrawn there seems to always be an issue. One time it’s processed within an hour, the next times I takes days and even though it’s the same bank they need my statement and ID again and again. Absolutely…" - DiamondGCoupe
📋 All 10 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
STAY AWAY
Very dissapointed. This app is plagued with something. All I know is I’ve been trying to sell my crypto but the price has been stuck frozen although other exchanges show various price movement. It’s all I have in my portfolio and now froze.
Always Problems Withdrawing Funds!
Every time I request to have money withdrawn there seems to always be an issue. One time it’s processed within an hour, the next times I takes days and even though it’s the same bank they need my statement and ID again and again. Absolutely ridiculous. Don’t trust this platform any longer. Just use Robinhood or WeBull.
Give me my money! Robinhood is the best mobile App for trading.
Give me my money! Robinhood is the best mobile App for trading.
Annoying Crypto Alerts Can’t Turn Off
The app has been great until it starts to trade crypto and gives annoying crypto alerts that no way to turn off! I never subscribed to any cryptos nor do I trade them. Please respect user’s notification preferences!
Scam
纯纯的骗人
BLOCKS GOOD TRADES, SELLS BANKING HISTORY TO PLAID
When I see a fast moving stock and try to buy, Moomoo says
"This security is currently restricted from trading"
or
"You can only close positions for this security. Opening new positions is not supported."
which is very annoying not being able to buy a stock with a surge in volume and price.
Moomoo has no problem allowing trades in stocks that are tanking, however. Very stupid.
When a stock is running upwards very rapidly and nicely, it will likely be blocked and you will not be able to get into a position.
VERY BAD.
Clearly other people on other platforms are trading the said stock, but Moomoo (and Webull, and any apps built on Apex?) are disallowing trades. 😤
Note Webull and Moomoo both have the same stock restriction problem due to Apex Clearing, which they are being sued for.
The UI is nice though, for mobile, one of the best next to Webull, but blocking trades is 100% bad. I can't give the rest of the stars because the app doesn't help me find what I want very well (stocks beginning to surge in price within the last minute, 5 minutes is too late), and when I do find them a bit randomly, they are
BLOCKED!!!!
To make matters worse, the UI will not allow me to connect my bank without giving Plaid (a 3rd party company) access to my entire banking history!!!
WTF????
I don't need other people arbitrarily having the ability to track every transaction I make in my bank.
The top gainers list is not realtime; it's stuck at some value (based on the previous closing). There is no config for it.
The options strategy charts are static with preconfigured strike prices that cannot be modified. Not very useful, and a trap for beginners who don't know they should be able to tweak parameters.
"This security is currently restricted from trading"
or
"You can only close positions for this security. Opening new positions is not supported."
which is very annoying not being able to buy a stock with a surge in volume and price.
Moomoo has no problem allowing trades in stocks that are tanking, however. Very stupid.
When a stock is running upwards very rapidly and nicely, it will likely be blocked and you will not be able to get into a position.
VERY BAD.
Clearly other people on other platforms are trading the said stock, but Moomoo (and Webull, and any apps built on Apex?) are disallowing trades. 😤
Note Webull and Moomoo both have the same stock restriction problem due to Apex Clearing, which they are being sued for.
The UI is nice though, for mobile, one of the best next to Webull, but blocking trades is 100% bad. I can't give the rest of the stars because the app doesn't help me find what I want very well (stocks beginning to surge in price within the last minute, 5 minutes is too late), and when I do find them a bit randomly, they are
BLOCKED!!!!
To make matters worse, the UI will not allow me to connect my bank without giving Plaid (a 3rd party company) access to my entire banking history!!!
WTF????
I don't need other people arbitrarily having the ability to track every transaction I make in my bank.
The top gainers list is not realtime; it's stuck at some value (based on the previous closing). There is no config for it.
The options strategy charts are static with preconfigured strike prices that cannot be modified. Not very useful, and a trap for beginners who don't know they should be able to tweak parameters.
Went from 5 stars to 1 star
MooMoo was the perfect platform because they have a 24 hour platform, and up until the last few days allowed me to trade any security I wished to purchase. But they have put up massive restrictions on the type of securities I trade, to the point where I basically can’t trade. This is precisely why I left Fidelity, and now why I am leaving MooMoo. I need a real brokerage, not some gimmicky platform.
They deleted my detailed review…,
O.K. Now I get it. Any review that is unfavorable, it would appear that MOO moo, is either not allowing to post, or is removing it because it doesn’t boost their rating,
I recently posted A review critical of the Apps profound deterioration in functionality due to unacceptable navigational latency adding literally minutes to the decision and execution process of making a trade, largely due to what appears to be bloated sloppy coding in the most recent year or two.
The app has become almost useless for day trading because it takes forever for the app to load. 20+ seconds in my case even after multiple uninstalls and reinstalls. And then the latency in page loading is just a slow motion nightmare, which in years past, it never was.
Nonetheless, it’s a shame. What was a really good trading app, is now an albatross around the neck of every trader needing to get from research to execution at a sprint’s pace. ….. No Longer.
Time to move on to a different more reliable brokerage that updates their interface knowing that speed in every facet of the app’s navigation is top of mind,…. Not an afterthought that they might address if they get around to it.
I recently posted A review critical of the Apps profound deterioration in functionality due to unacceptable navigational latency adding literally minutes to the decision and execution process of making a trade, largely due to what appears to be bloated sloppy coding in the most recent year or two.
The app has become almost useless for day trading because it takes forever for the app to load. 20+ seconds in my case even after multiple uninstalls and reinstalls. And then the latency in page loading is just a slow motion nightmare, which in years past, it never was.
Nonetheless, it’s a shame. What was a really good trading app, is now an albatross around the neck of every trader needing to get from research to execution at a sprint’s pace. ….. No Longer.
Time to move on to a different more reliable brokerage that updates their interface knowing that speed in every facet of the app’s navigation is top of mind,…. Not an afterthought that they might address if they get around to it.
Terrible Tax Department
Very bad experience! Tax department is not responsive at all and ask me to fix their mess!
Withdrawal issues from account and stocks
It’s never been this hard to use an app to transfer funds and stocks. Yeah your going to say I don’t know what I’m doing but I’m just talking about the aspect of the limitations I have to transferring my money, how long it takes to stocks to settle as withdrawal cash and the limitations to how I can withdraw my cash my to my banking account or card. Just to note if you use Apple Pay to fund your account you have to wait 30 days from the date you funded your account to withdraw the money to any other account which is laughable but ok.
Love the app. Costs a small fortune to fund
I have since switched to another ap to trade. I would prefer to trade on Moomoo, but I can only fund it via wire transfer, which is high cost. My bank appreciated it though.
Also they have promotions where you learn and earn, where if you spend hours learning through the app, you are rewarded money for investing.
They never actually let you spend that money on anything. Total scam.
Also they have promotions where you learn and earn, where if you spend hours learning through the app, you are rewarded money for investing.
They never actually let you spend that money on anything. Total scam.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)