Review Insights · App Store
MSC for Me
MSC Cruises SA · 76,570 ratings · ★ 4.8
4.8
★★★★★
76,570 ratings
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Top complaints - extracted from 20 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cruise"
10 negative reviews mention this · 50% of all complaints
★★★★★ "Check In Process is Horrible. I hope your cruises are better than your app, because I have been trying for literally over a month to check in for our upcoming cruise on your app, and each time we try to use the photo feature for our daughter, it always freezes. Terrible…" - MikeDitka08
2
"work"
6 negative reviews mention this · 30% of all complaints
★★★★★ "App not working. App does not work" - rm0116351
3
"check"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Check In Process is Horrible. I hope your cruises are better than your app, because I have been trying for literally over a month to check in for our upcoming cruise on your app, and each time we try to use the photo feature for our daughter, it always freezes. Terrible…" - MikeDitka08
4
"booking"
4 negative reviews mention this · 20% of all complaints
★★★★★ "Buggy with bad error messages. The app asks me to fill in details it should already know from my booking number, then gives the unhelpful error message “Failed”. Won’t take my credit card info “failed”. Won’t take the apostrophe in my name. “Failed” So I give the app 1 …" - gdfhbcfhjjb
5
"horrible"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Check In Process is Horrible. I hope your cruises are better than your app, because I have been trying for literally over a month to check in for our upcoming cruise on your app, and each time we try to use the photo feature for our daughter, it always freezes. Terrible…" - MikeDitka08
6
"phone"
3 negative reviews mention this · 15% of all complaints
★★★★★ "MSC App. Does not work properly on my phone" - Shonta N
7
"works"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Never work. The app never works for me. I did 4 cruises with MSC and never got to use the app, because it always say: something went wrong." - DeLombardi
8
"something"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Never work. The app never works for me. I did 4 cruises with MSC and never got to use the app, because it always say: something went wrong." - DeLombardi
9
"went"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Never work. The app never works for me. I did 4 cruises with MSC and never got to use the app, because it always say: something went wrong." - DeLombardi
10
"wrong"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Never work. The app never works for me. I did 4 cruises with MSC and never got to use the app, because it always say: something went wrong." - DeLombardi
11
"something went"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Never work. The app never works for me. I did 4 cruises with MSC and never got to use the app, because it always say: something went wrong." - DeLombardi
12
"went wrong"
3 negative reviews mention this · 15% of all complaints
★★★★★ "Never work. The app never works for me. I did 4 cruises with MSC and never got to use the app, because it always say: something went wrong." - DeLombardi
📋 All 20 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App not working
App does not work
Check In Process is Horrible
I hope your cruises are better than your app, because I have been trying for literally over a month to check in for our upcoming cruise on your app, and each time we try to use the photo feature for our daughter, it always freezes. Terrible experience.
TERRRIBLE APP
HIRE CARNIVALS DEVELOPERS. USER INTERFACE IS HORRIBLE.
Excursions
Disappointment with no help technical issues I would probably not go on this cruise line again, very disappointed in their ability to take care of their customers. I would probably shop at another cruise line and don’t even bother to waste your time on this one.
MSC App
Does not work properly on my phone
Worthless before cruise
I have sailed with MSC many times. I have Yet to get the MSC FOR ME app to work prior to being onboard.
It is frustrating.
They need to fix this issue.
It is frustrating.
They need to fix this issue.
Never work
The app never works for me. I did 4 cruises with MSC and never got to use the app, because it always say: something went wrong.
Aplicativo não encontra minha reserva
Estou há mais de um mês tentando logar no aplicativo, com a conta criada ou com o número da reserva e sem sucesso.
Not Working on New iPad
App not working on a new iPad, but works on iPhone!
WORST CRUISE EVER!!
Book the cruise directly from MSC by phone and got a handicap room (not needed) when I specifically asked for a room close to the elevator (we were far away from the elevator). the rooms are very dirty specially the carpet. My husband and I have sensitive skin and we developed a horrible rash throughout our trip. Unfortunately the food was nasty. This is our 3rd time cruising with MSC and most likely wil be the last.
Buggy with bad error messages
The app asks me to fill in details it should already know from my booking number, then gives the unhelpful error message “Failed”. Won’t take my credit card info “failed”. Won’t take the apostrophe in my name. “Failed”
So I give the app 1 star, “failed”.
So I give the app 1 star, “failed”.
Incomplete and difficult to navigate
Compared to Carnival, this is very subpar. Complicated, layered menus. Redundant navigation items.
Can’t find meal schedules for future days for example.
Can’t find meal schedules for future days for example.
App needs attention
This app needs a lot of attention. I’m on a cruise now. I enter the booking number and it gives me this message “Something went wrong
We're sorry, but the attempt was unsuccessful. The booking number you provided is already linked. Please click on the cruise in the list to access it.” Okay, so the booking number is linked. The app doesn’t offer me anything aside from continuing to attempt to link the booking number.
We're sorry, but the attempt was unsuccessful. The booking number you provided is already linked. Please click on the cruise in the list to access it.” Okay, so the booking number is linked. The app doesn’t offer me anything aside from continuing to attempt to link the booking number.
Won’t open
It will not accept my booking number and I have no way to get help?
app never works
i’ve been trying to check into my cruise for 3 days now. app just loads and loads, then says login system fails. not sure how msc has the worst customer service on the phone when I try to reach out and the worst app. not sure i’ll be booking again
App doesn’t work
Everytime I click my cruise I get a something went wrong message
Lagging
When I get to web check in it accepts the picture the closes out🤨
App is terrible
This app is the worst cruise app I have ever used. It is very unstable and work one out of ten times. Can’t book shows or
Any other activities.
Any other activities.
Food
Worst food I’ve ever had on a cruise. Quality poor and I can cook better , and that’s not saying much . Service and entertainment excellent. Actually service best I’ve ever had. Praise your staff!
Won’t Take my Photo
I repeatedly tried to take the mandatory “selfie” to check in for my cruise, but the application won’t take a photo whatsoever.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)