Review Insights · App Store
MUBI: Stream Great Cinema
MUBI, Inc. · 10,479 ratings · ★ 4.7
4.7
★★★★★
10,479 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Cancelled free trial still was charged. Cancelled free trial in Apple subscriptions. Yet it renewed and I was charged." - Eric Fresh
2
"watch"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Endless ads. Got a ton of ads for it on Facebook and watched a horrible movie we’ll see how hard it is to cancel my membership $14 a month" - cycygkbux
3
"cancel"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Horrible - Constant Buffering. I have excellent high speed Wi-Fi and every 20- ish seconds the movies buffer. I checked forums and there were so many posts complaining of the same issue. had to cancel my sub before my free trial expired bc I was so frustrated." - lauralee81
4
"films"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Interface is lousy. For a streamer that prides itself on groovy artfulness, the interface is flatly LOUSY! It should be far easier to navigate the catalogue via specific categories & options in distinct bite-sized pieces. Instead, it’s clunky and chunky, with …" - RockElbow
5
"mubi"
7 negative reviews mention this · 15% of all complaints
★★★★★ "MUBI sucks. MUBI makes it near impossible to cancel once you sign up" - Benjammin_369
6
"movies"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Something wrong. I couldn’t download or stream any movie on either my iPad or iPhone and I deleted the app and reinstalled it I had plenty of room too for movies" - Rambo the Radish
7
"trial"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible - Constant Buffering. I have excellent high speed Wi-Fi and every 20- ish seconds the movies buffer. I checked forums and there were so many posts complaining of the same issue. had to cancel my sub before my free trial expired bc I was so frustrated." - lauralee81
8
"service"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Infuriating. The ONLY streaming app we own that continuously and consistently has to stop and buffer during a stream of a movie. So frustrating, especially for an app/service I actually want to support." - adrywhi
9
"horrible"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Horrible - Constant Buffering. I have excellent high speed Wi-Fi and every 20- ish seconds the movies buffer. I checked forums and there were so many posts complaining of the same issue. had to cancel my sub before my free trial expired bc I was so frustrated." - lauralee81
10
"free"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Horrible - Constant Buffering. I have excellent high speed Wi-Fi and every 20- ish seconds the movies buffer. I checked forums and there were so many posts complaining of the same issue. had to cancel my sub before my free trial expired bc I was so frustrated." - lauralee81
11
"free trial"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Horrible - Constant Buffering. I have excellent high speed Wi-Fi and every 20- ish seconds the movies buffer. I checked forums and there were so many posts complaining of the same issue. had to cancel my sub before my free trial expired bc I was so frustrated." - lauralee81
12
"cancelled"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Cancelled free trial still was charged. Cancelled free trial in Apple subscriptions. Yet it renewed and I was charged." - Eric Fresh
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App is barely useable
It won’t play videos or let me download videos on Wi-Fi. And when I do download it immediately says the video is expired
Horrible - Constant Buffering
I have excellent high speed Wi-Fi and every 20- ish seconds the movies buffer. I checked forums and there were so many posts complaining of the same issue. had to cancel my sub before my free trial expired bc I was so frustrated.
Infuriating
The ONLY streaming app we own that continuously and consistently has to stop and buffer during a stream of a movie. So frustrating, especially for an app/service I actually want to support.
Eh
Movies are kind of trash and boring
Cancelled free trial still was charged
Cancelled free trial in Apple subscriptions. Yet it renewed and I was charged.
Endless ads
Got a ton of ads for it on Facebook and watched a horrible movie we’ll see how hard it is to cancel my membership $14 a month
Don’t Bother
I can only login on my phone and it takes an hour to get that done. I can’t even get this to play on my TV.
MUBI sucks
MUBI makes it near impossible to cancel once you sign up
Horrible
Barely even worth using for a free trial. App had error codes whenever I tried to play anything so I had to use a browser.
Angry and pist
Have a very hard time to cancel subscription it gives you the runaround not with it
Worst streaming platform for casting
Mubi's films do not cast well on phone to TV. Compared to other platforms it is the worst. Truly frustrating. I will cancel my subscription.
Can’t listen in English like it says I can
Why does it say it’s available in all these languages but you can’t choose which one you wanna listen to very disappointed
Error codes
As much as I want to enjoy this app it started off on a wrong foot and will not do anything but throw me error codes. I just wanna watch the film 😩
Horrible user interface
Horrible Tiny screen, difficulty logging in due to endless verification
Not a free trial
The app automatically charged me rather than letting me do a 7day free trial don’t download
Great service, bad app
Terrible Ui/Ux
Hideously bright #FFF everywhere
Painful forms? Awkward login?
Weird persistent menu bar with only icons at bottom?
Where is the goddamn search bar?
Absolute garbage search? Can’t even find film by direct title match?
Hideously bright #FFF everywhere
Painful forms? Awkward login?
Weird persistent menu bar with only icons at bottom?
Where is the goddamn search bar?
Absolute garbage search? Can’t even find film by direct title match?
Mala opción
Entré porque supuestamente estaba el documental Sarajevo safari y al final no había nada. Y las opciones que hay es de cine independiente muy pobre.
Terrible
The only movies I try to watch are literally always unavailable. Why list them if I can’t watch them? Makes no sense, if zero stars was an option that’s what it would get!!
Rip off
I paid for annual subscription and verified but unable to use app. Total rip off
Trash
You subscribe and they charge you for it to say you don’t have a subscription. Trash app. Trash service.
A Rip Off
I ordered Mubi, thinking I can easily download on my TV. After reading volumes of lists of what to do if the first three options failed, I contacted them. The trial was seven days, yet thru failed to get back to me until day 5. Essentially, they said it wasn't possible to easily download it. I told them to csncrl. Instead, I was billed for the monthly fee. Skip it and watch Britbox.
Does not work
Purchased a subscription to watch a specific series which doesn’t seem to be available on this app. (it is available on other platforms). The search function completely fails.
Can’t sign up.
You’re using Eddie Huang’s film to boost sign ups. Smart move. But you should have QA’d your apps a bit more. Get “an unexpected error occurred #97”. Ouchie
MUBI profits of the displacement, harm, & genocide of Palestinian people.
Cancelled my subscription because of this.
So disappointed
Loved the substance so much i subscribed but now with them taking blood money i will no longer be supporting this company
Arthouse mass murder
Sadly, Mubi hasn’t increased its offerings of horror films, instead it has decided to fund horrors in real life with our subscriptions. After a recent acquisition, Mubi is now owned by Sequoia Capital, a large company that sells advanced weapons and technology to the Israeli military for use in its genocide campaign in Gaza and its global wars.
Sellouts
They’re re funded by Sequoia capital which profits off the displacement of the Palestinian people. Subscription cancelled.
Scam
Tricked me in paying them with their view on Incel (2018) while they didn’t have it
Stealing Money
I Told You in Writing To Cancel My Subscription
Stuck region on new update
Recent update on the app is buggy. Keeps getting stuck on a region I was previously in and have to delete the app to get it unstuck and show the current region I’m in.
Terrible experience
I had an issue because they charged me double for 3 months. I reached out to support. They admitted they had an issue on their side. They said they’d give me a solution but the solution never came. Terrible service! Don’t trust them. Go to trustpilot.com and you’ll see what I mean.
Terrible performance
Let’s see…random badge notification that won’t go away, but also won’t tell me what the notification is. Removing a movie from the watchlist requires getting a notary public. And no way to remove from continue watching. I regret this app.
Bad Selection
Sub par movies at a high cost, cancelled after free trial
Customer service
Is horrible. They will take entire weeks just to answer a simple question about deactivating your account, and why you were charged sooner than what you signed up for. They clearly do not care about maintaining clients.
Something wrong
I couldn’t download or stream any movie on either my iPad or iPhone and I deleted the app and reinstalled it I had plenty of room too for movies
Interface is lousy
For a streamer that prides itself on groovy artfulness, the interface is flatly LOUSY! It should be far easier to navigate the catalogue via specific categories & options in distinct bite-sized pieces. Instead, it’s clunky and chunky, with no way to winnow down your interests or tastes, which is a big fat bummer.
For instance, if I want to isolate only films in a specific language, no option for that. There should be thoughtful, detailed categories, such as: By black & white, by decade, by first time directors, etc etc.
And even in the basic provided categories like say Documentaries, you have to read the whole catalogue-you can’t see those only about artists or philosophers or whatever.
We already signed up for a whole year. It’s gonna be a long year.
For instance, if I want to isolate only films in a specific language, no option for that. There should be thoughtful, detailed categories, such as: By black & white, by decade, by first time directors, etc etc.
And even in the basic provided categories like say Documentaries, you have to read the whole catalogue-you can’t see those only about artists or philosophers or whatever.
We already signed up for a whole year. It’s gonna be a long year.
Unfortunately too expensive
I like the content, but it’s just too spendy.
Deceptive
Most advertised films are not available
Meh
The app will not allow Streaming to the TV with Airplay.
IMPOSSIBLE TO CANCEL
UPDATE. I HAD MY VPN SET TO A DIFFERENT COUNTRY WHILE TRYING TO CANCEL SO THE PAGE WOULDNT LOAD UP CORRECTLY.
I DID CANCEL BUT MUBI IS GREAT!! I JUST DIDNT HAVE TIME TO WATCH IT.
I signed up for the promo at the beginning of the year and months after the promotion ended still wont let me cancel. The app tells me I have to do it online. The only option online is to change my password and after doing so I’m being told “something went wrong” everytime and it’s been like this since march.
The “help” link is a joke. I can right click on any other link and open in a new tab but nothing happens when I right click on tab.
I DID CANCEL BUT MUBI IS GREAT!! I JUST DIDNT HAVE TIME TO WATCH IT.
I signed up for the promo at the beginning of the year and months after the promotion ended still wont let me cancel. The app tells me I have to do it online. The only option online is to change my password and after doing so I’m being told “something went wrong” everytime and it’s been like this since march.
The “help” link is a joke. I can right click on any other link and open in a new tab but nothing happens when I right click on tab.
Very difficult to know what movies are on the service
To find many of the movies that are on the device you have to go to the browse section of the service on a web browser. Ridiculous strategy to hide hundreds of movies from customers.
Not for cinema lovers
There aren’t any great artists represented here. Not a place to explore cinema. Here’s a handful of names I expect will yield results: Agnes Varda, Eric Rohmer, John Cassavetes, Stanley Kubrick. 0.0 films And the list goes on. There are some things to explore, nothing mind blowing. This is where films go to say, “everybody come and see how indie I look.”
Read the fine print
It might let you watch a program and not have you sign up, but it will automatically start charging, even if you do not subscribe.
Mubi Powered by Profits From Genocide
I cancelled Mubi today after learning of the millions of dollars received from a company that helps power genocide. Be aware that there are no partial refunds.
Tablet woes
While the film library is superb, the app is troublesome. Most recently, it has stopped opening on my tablet. Oddly, if I start a film on my mobile phone, the app will open on my tablet. It’s bizarre.
Yes, I am a picky jackass
I would honestly just really like to be able to sort the films that you do have by country or director or year - not just the other ones we can’t watch bc they’re not available but we can add to our watchlist, but the ones that actually ARE on there that I could see right now - I just want to sort it by the way you introduce the films at the bottom of your thumbnails, really. I know you have all these curated or very specific algorithmic sections and that’s nice, but I think that just a general better, more informative system of sorting/searching (by DP, by producer, by gaffer even) would give me a bit of a gateway into what you have on deck, though - right now I just don’t see a way in without feeling exhausted
Where is my watchlist??
Why does your app completely disregard the films I have chosen to put on my watchlist and instead serve me only curated theme lists?? I have never seen a streaming app that removes the watchlist. Why is this not accessible?
Very bad
Can’t watch with full screen
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)