Review Insights · App Store
Muse: Reels Video Editor
Bigrowth · 3,510 ratings · ★ 4.7
4.7
★★★★★
3,510 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"trial"
33 negative reviews mention this · 55% of all complaints
★★★★★ "Misled by the “Free Trial”. I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for…" - rb2498
2
"free"
29 negative reviews mention this · 48% of all complaints
★★★★★ "Misled by the “Free Trial”. I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for…" - rb2498
3
"free trial"
24 negative reviews mention this · 40% of all complaints
★★★★★ "Misled by the “Free Trial”. I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for…" - rb2498
4
"charged"
19 negative reviews mention this · 32% of all complaints
★★★★★ "Misled by the “Free Trial”. I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for…" - rb2498
5
"subscription"
15 negative reviews mention this · 25% of all complaints
★★★★★ "Hard to Use. App is difficult to use. When you open the subscription plan apparently there are plans starting as low as $14 which was never an option. After requesting a refund one day later via Apple, I was denied." - UsagiKm
6
"refund"
15 negative reviews mention this · 25% of all complaints
★★★★★ "Hard to Use. App is difficult to use. When you open the subscription plan apparently there are plans starting as low as $14 which was never an option. After requesting a refund one day later via Apple, I was denied." - UsagiKm
7
"money"
14 negative reviews mention this · 23% of all complaints
★★★★★ "Warning: Deceptive Free Trial Practices. Took my money on the first day of the 3-day trial." - rambarigan
8
"year"
12 negative reviews mention this · 20% of all complaints
★★★★★ "SCAM. This app feels like a scam. It gives you just a couple of days of access and then charges $69 for a full year without making it clear enough upfront. There’s no easy way to cancel, and worst of all - no refund option. The pricing is mislea…" - YuliiaYu
9
"charge"
11 negative reviews mention this · 18% of all complaints
★★★★★ "Misled by the “Free Trial”. I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for…" - rb2498
10
"immediately"
10 negative reviews mention this · 17% of all complaints
★★★★★ "Misled by the “Free Trial”. I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for…" - rb2498
11
"apple"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Hard to Use. App is difficult to use. When you open the subscription plan apparently there are plans starting as low as $14 which was never an option. After requesting a refund one day later via Apple, I was denied." - UsagiKm
12
"download"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Misled by the “Free Trial”. I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for…" - rb2498
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hard to Use
App is difficult to use. When you open the subscription plan apparently there are plans starting as low as $14 which was never an option. After requesting a refund one day later via Apple, I was denied.
Misled by the “Free Trial”
I feel completely blindsided by this experience. I downloaded this app because it advertised a “3-day free trial.” I did not expect to be charged nearly $80 immediately and would never have intentionally purchased an annual subscription for this app. I canceled as soon as I discovered the charge (same day) and still could not get a refund. This has been an incredibly frustrating and upsetting experience.
Charged $76.99 with no warning
It offered me a 3-day free trial and when I accepted, it charged me immediately. $76.99…
Don’t download
When I got the app marked to do the trial free 3 day, 5 minutes later they charged my card. There is a lot of lagging with the templates and I just don’t have time to wait for it to load and pretty annoyed they charged my card.
Avoid this app
The his app sucks. Spent 30 minutes editing just to rave to project. Go back and only 3 seconds of my 30 seconds is there. You guys suck.
WARNING SCAM REFUND
I read the other reviews and just assumed that people didn’t understand what a free three day trial means and how it works. Sadly I was wrong. I VERY CAUTIOUSLY clicked the free three day trial, made sure the tab was green so it’s free, triple checked the screen and then hit confirm. I was immediately charged $69.99! There was NO FREE TRIAL! Yes it is really a scam. This was not user error. Luckily I was refunded by Apple. Total hassle! I don’t know how they have so many five star reviews.
SCAM
This app feels like a scam. It gives you just a couple of days of access and then charges $69 for a full year without making it clear enough upfront. There’s no easy way to cancel, and worst of all - no refund option.
The pricing is misleading and the trial period is too short to even understand if the app is worth it. I would not recommend this to anyone. Be very careful before downloading, or you might end up paying for something you didn’t really agree to.
The pricing is misleading and the trial period is too short to even understand if the app is worth it. I would not recommend this to anyone. Be very careful before downloading, or you might end up paying for something you didn’t really agree to.
Bait and switch
App advert uses transitions and effects which the app doesn’t actually have. Can’t customize templates. Can’t play uploaded music of your own to sync. None of the adverts features are actually available. Good luck contacting customer srvc
Can't connect to the internet
Can't select template and Connection failed
Difficult export
Music doesn’t transfer seamlessly
Don’t trust the trial
I approved the three day trial yesterday, but cancelled the subscription immediately. Today I saw a charge for the full annual subscription ($70) on my bank statement. So they didn’t even honor the trial, and charged me despite my cancelling it well before the trial was over. Currently requesting a refund.
Warning: Deceptive Free Trial Practices
Took my money on the first day of the 3-day trial.
How is this 5 star?
You can’t search templates, it doesn’t properly analyze what you uploaded to get a sense of what reel context to create. Its like the most useless AI use in the history of apps. I forgot to cancel now my money is wasted on this thing that can barely make creative videos.
It’s a no for me
It’s basically CapCut 2.0
Scammmm
If I could give 0stars I would They reel you in with a free trial and even if you cancel it, they still charge you 76$ and Apple refuses to give me my money back and they make it nearly impossible to reach the developer save your wallet and just use chat gpt or another app
Just Use Insta Templates
I didn’t find this app provided anything more useful than templates on instagram. Editing was not a breeze. Don’t waste your money.
Do not download! False advertising and impossible to get a refund from apple or muse
The app asked me if I wanted to try a template and download the free trial. Upon selecting yes, I was charged 69.99 for a full year! I immediately contacted apple, my bank, to no avail. Cancelled my subscription immediately, but they’ve also designed their app so you can’t find your own account information and there are zero options. What turned into just exploring an app is now a three week horror story of still trying to get a refund. Do. Not. Use. It’s a major headache for nothing.
After the developer response, still nothing by to update. It charged me at the exact moment I started my free trial, not after- so this isn’t a case of I forgot. I’ve contacted the seller and they keep saying there’s nothing they can do, and to contact apple. Then apple sends me back to the seller and recommends I write a review to contact them as they cannot do anything. Truly a headache, and an expensive one.
After the developer response, still nothing by to update. It charged me at the exact moment I started my free trial, not after- so this isn’t a case of I forgot. I’ve contacted the seller and they keep saying there’s nothing they can do, and to contact apple. Then apple sends me back to the seller and recommends I write a review to contact them as they cannot do anything. Truly a headache, and an expensive one.
There is a glitch. I can’t use any template. Fix it please
There is a glitch in the app, I can’t use any template. Fix it please
Scam
I wanted to try a free trial but the request timed out and I got charged a full year. On top of that I can’t even save any projects because it says I need a subscription, even though my bank got charged for it. Trying to reach out but I’m very upset. Wish I could give less than 1 star.
Flat out doesn’t work
I cancelled the free trial after trying to get the app to work for an hour. It just keeps loading and crashing. Don’t bother
Печальный опыт
Купила подписку на Muse, потому что приложение выглядит красиво и обещает удобное редактирование видео для Reels. К сожалению, опыт оказался очень разочаровывающим.
При сохранении видео звук постоянно получался с сильным эхом. Я перепробовала разные настройки, пересохраняла проекты, но проблема так и не исчезла. В итоге пользоваться приложением нормально просто невозможно - любое видео выходит с испорченным звуком.
Через две недели после покупки я попыталась вернуть деньги через Apple и через поддержку Muse, так как приложение фактически не выполняло свою функцию. В возврате отказали.
Очень неприятно платить за подписку и получать приложение с технической проблемой, которую невозможно исправить, и при этом ещё и без какой-либо поддержки со стороны сервиса.
При сохранении видео звук постоянно получался с сильным эхом. Я перепробовала разные настройки, пересохраняла проекты, но проблема так и не исчезла. В итоге пользоваться приложением нормально просто невозможно - любое видео выходит с испорченным звуком.
Через две недели после покупки я попыталась вернуть деньги через Apple и через поддержку Muse, так как приложение фактически не выполняло свою функцию. В возврате отказали.
Очень неприятно платить за подписку и получать приложение с технической проблемой, которую невозможно исправить, и при этом ещё и без какой-либо поддержки со стороны сервиса.
Terrible Developer
This App first of all advertised a free trial and still charged me even though I cancelled during the free trial period. Which i have filed a BBB complaint against Apple for refusing my refund without an explanation. Most importantly this app is not worth $14.99 to begin with . The options to create different reels are very limited and even when creating a-lot of freezing occurs when you try to save changes or uploads. I do not recommend you even try the free trial period.
Unable to access
Hello i am unable to access, i have paid a yearly membership and im unable to log in and access my acct. I have reached out with reply
App not the issue
I was told that I was getting a free trial, yet was charged immediately despite canceling the app within hours.
FALSE ADVERTISING… BEWARE!
FALSE ADVERTISING… BEWARE!
Reviews are fake
The reviews must be fake-this app sucks. It’s rife with technical issues and user interface problems and does not remotely work as advertised. I could not open it beyond the main page without something glitching. NOT WORTH IT
Never loads
The app glitches while choosing photos and then never loads when you select your photos/videos
I canceled my subscription and still the charge me
I use the 3 days free trial and on the third day I cancel it but they still charged me I don’t understand why!
Not worth $69
It’s the same super fast templates over and over, nothing new or exciting. I would like slower moving reels with longer clips. I wish I could get a refund.
Hidden charges
The 3 days free trial is a lie and they’ll charge your card without authorization! I never seen that on an app before! They lie when they offer free trial
Stealing money
They advertise for 1.99/week rate and would charge you immediately for whole year. I wanted to use the app for a week, but they charged me for a year and now I am left with the app. They are just tricking people to pay money. Please DO NOT DOWNLOAD this app.
Be very carefully
This is a scam. I was charged immediately for a full one-year membership when I only authorized a 3-day free trial.
This is misleading and dishonest. I never agreed to a yearly subscription.
I want my money refunded. Be very careful before using this app.
This is misleading and dishonest. I never agreed to a yearly subscription.
I want my money refunded. Be very careful before using this app.
Glitching
Downloaded app from Instagram, always felt like it was too good to be true. Tried to do the 3day free trial for premium, app keeps glitching saying “unable to load data” & continues to resend me to the subscription page.
Do not buy!
For the amount of money this app charges, it truly is a disappointment and I would highly suggest looking at different apps for edits. Tried to cancel on last day of trial and still got charged and no way for refund. TRUST…do NOT get this app!
No such thing as a free trial.
They charged me and won’t give me a refund. I only wanted the free trial.
Unusable
Came from and ad on Instagram. App does not offer a lot of customizable features to the templates. There are no font options available and the text brush is not functional. I subscribed for the 3 day free trial, which forces you until the year subscription not the weekly, fine. When I try to download the finished edit the page glitches and brings me back to the subscription page. It feels like they are trying to trick/force you into purchasing and forgoing the free trial to get the finished product. I have checked my subscriptions and Apple says I have the yearly subscription with the free trial but the app continues to glitch. Clearly done on purpose. I would not recommend this to anyone and AVOID DOWNLOADING. Full waste of time.
Advertised Free Trial, Immediate Annual Charge, No Customer Support
What a scam of a “free trial.”
You promise 3 days free, yet the second you accept, you’re charged for an entire year. No trial. No warning. Just an instant charge.
Customer support’s response? Basically: “Oops, sorry, nothing we can do.” Very professional.
This is straight-up misleading advertising. If this is how you treat your “customers,” then congratulations.
Enjoy the money you take this way. I hope it’s worth it - because I’ll be making sure others know exactly how this app really works.
You promise 3 days free, yet the second you accept, you’re charged for an entire year. No trial. No warning. Just an instant charge.
Customer support’s response? Basically: “Oops, sorry, nothing we can do.” Very professional.
This is straight-up misleading advertising. If this is how you treat your “customers,” then congratulations.
Enjoy the money you take this way. I hope it’s worth it - because I’ll be making sure others know exactly how this app really works.
Fraud app don’t take free trail
I opted for free trail just to see how the edits it’s deducted yearly subscription from my account now I don’t know from where I need to contact them how to reach them ! Pls return my money !
App doesn’t work/ intentional glitching
I read the comments but still tried bc of the free trial. They’re intentionally making the free trial button glitch so u purchase either the weekly or yearly subscription. I don’t like shady stuff like that so they won’t be getting my money.
Just my thoughts
I hate this app
Worst app ever
I am embarrassed and shocked that I paid for this app. It has been horrible absolutely horrible. The interface is terrible. The songs don’t load. It’s just bad. Do not recommend. If you’re going to pay for An app, pay for something other than this
avoid this scam!
SCAM!!! will continue to charge your card after you cancel.
Charged me during free trial
I downloaded Muse because I genuinely wanted to try it out and there was a 3-day free trial, but guess what? They charged me THE NEXT DAY, not even close to the end of the trial period. I literally had a reminder in my calendar to cancel before renewal, because I do that with every subscription trial. Didn’t matter. The charge still went through almost immediately, and they kept the money even after I reached out saying I do not want the subscription.
The way this was handled is embarrassing. It feels sneaky. If you’re going to advertise a 3-day trial, then honor the actual 3 days, and allow people to cancel before charging them. I’m left with an app I don’t want, don’t use, and a payment I can’t get refunded. Total waste. I really regret downloading it.
The way this was handled is embarrassing. It feels sneaky. If you’re going to advertise a 3-day trial, then honor the actual 3 days, and allow people to cancel before charging them. I’m left with an app I don’t want, don’t use, and a payment I can’t get refunded. Total waste. I really regret downloading it.
Not user friendly. Templates are limited and hard to edit.
Got wheeled in from an Ad and now I’m stuck with a year subscription to a lousy app. It needs a lot of work and is limited in what content templates it offers. Make sure you stay aware of the trial end date as they don’t send a reminder like more app trials do.
App is SO Buggy
I can’t even complete a simple task like opening a draft without getting a “critical error” message. I wish Apple would have given me a refund but for some reason they said no. Considering the fact that I can’t use the app to its potential, they need to reconsider, and your app developers need to improve their software.
Scam beware
Don’t waste your time they will steal your money before the trial is up
If I could give -5 stars, I would.
All of the other reviews on here must be fake. Because I have been connected to Wi-Fi, connected to cell phone, Internet, and cannot get this app to work. My videos do not load, the screen is frozen, and if I can actually edit a little bit, it will get frozen and be completely unresponsive and I will have to start all over just for it to not work again. Do not waste your money on this app. You are better off using CapCut.
Horrible
i signed up for a 3 day free trial and was immediately charged $76… beware
Selected Free Trial got Charged for the Year
Very deceiving app. I signed up for a trial, used and canceled the app same day and got charged for a year subscription. 69.99!
DONT GET ROBBED
This app is ridiculously basic, I used the trial and realized it wasn’t even worth the time for a bad edit. They charged me $70 dollars even though I cancelled my subscription that same day I was charged and they say I can’t get a refund for something I’m never going to use but somehow got billed for a year. I don’t understand how these apps just get away with stealing people’s money.
Scammy Trial, Unfair Charges, and No Refunds
Don’t download this app! They trick you with a 3-day trial, then make it look like you’re getting another 3 days free - but instead, they start charging you right away. Who in their right mind wants to pay for a whole year up front for something they don’t even use? And even after explaining it was an accidental purchase, if they weren’t deliberately trying to trick people, they could at least refund the 11 unused months and just keep the one month. But nope - they refuse. This is a scammy, dishonest practice, and they clearly don’t care about their customers.
+ 10 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)