Review Insights · App Store
My Scanner: Scan to PDF & Edit
Dream App Studio UAB · 18,539 ratings · ★ 4.7
4.7
★★★★★
18,539 ratings
🎯 Build a better version
Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
8 negative reviews mention this · 28% of all complaints
★★★★★ "False advertising. I downloaded the app to convert and edit PDF files. It doesn’t convert correctly. It says in the introduction that you can cancel anytime in the settings menu, 1 day before renewal. I agreed to the three day free trial, and attempted to c…" - JasonM1987
2
"trial"
8 negative reviews mention this · 28% of all complaints
★★★★★ "False advertising. I downloaded the app to convert and edit PDF files. It doesn’t convert correctly. It says in the introduction that you can cancel anytime in the settings menu, 1 day before renewal. I agreed to the three day free trial, and attempted to c…" - JasonM1987
3
"cancel"
6 negative reviews mention this · 21% of all complaints
★★★★★ "No refund. Horrible doesn’t work at all. Plus no contact info to cancel the subscription! Don’t fall for this app you can’t edit or change any documents in" - Horrible app no refund
4
"scam"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Scam. They are always charging me and when i reach out to get a refund i get no email back. Not worth it" - liliana_sifuentes
5
"free trial"
6 negative reviews mention this · 21% of all complaints
★★★★★ "False advertising. I downloaded the app to convert and edit PDF files. It doesn’t convert correctly. It says in the introduction that you can cancel anytime in the settings menu, 1 day before renewal. I agreed to the three day free trial, and attempted to c…" - JasonM1987
6
"charged"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Scam!!!!. This app is an absolute scam. I used the free trial period until Dec 3 when the app was due to go paid Dec 4. Two days later I was charged for a months subscription and did not have access to the app because it’s showing as cancelled. So th…" - IPlayedThat!
7
"refund"
5 negative reviews mention this · 17% of all complaints
★★★★★ "No refund. Horrible doesn’t work at all. Plus no contact info to cancel the subscription! Don’t fall for this app you can’t edit or change any documents in" - Horrible app no refund
8
"edit"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Useless app. Tried to make the most simple edit on this app and it couldnt do it, I wanted to replace a single digit on a photo and this app could not keep the photos properties like other images on the photo, the “smart ai” deleted every digit on the p…" - Doughnut09
9
"doesn"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Useless app. Tried to make the most simple edit on this app and it couldnt do it, I wanted to replace a single digit on a photo and this app could not keep the photos properties like other images on the photo, the “smart ai” deleted every digit on the p…" - Doughnut09
10
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "No refund. Horrible doesn’t work at all. Plus no contact info to cancel the subscription! Don’t fall for this app you can’t edit or change any documents in" - Horrible app no refund
11
"subscription"
4 negative reviews mention this · 14% of all complaints
★★★★★ "No refund. Horrible doesn’t work at all. Plus no contact info to cancel the subscription! Don’t fall for this app you can’t edit or change any documents in" - Horrible app no refund
12
"money"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Worst. It’s trying to get my money" - Hajrdin
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Useless app
Tried to make the most simple edit on this app and it couldnt do it, I wanted to replace a single digit on a photo and this app could not keep the photos properties like other images on the photo, the “smart ai” deleted every digit on the page that was the same number as the one I highlighted, and the manual erase tool was too large for the text even when using the smallest brush which doesn’t even seem to be any different than the largest brush size.
No refund
Horrible doesn’t work at all. Plus no contact info to cancel the subscription! Don’t fall for this app you can’t edit or change any documents in
Scam
They are always charging me and when i reach out to get a refund i get no email back. Not worth it
False advertising
I downloaded the app to convert and edit PDF files. It doesn’t convert correctly.
It says in the introduction that you can cancel anytime in the settings menu, 1 day before renewal. I agreed to the three day free trial, and attempted to cancel within an hour (once I realized it bungled the conversion), there’s no option in the settings to cancel.
It says in the introduction that you can cancel anytime in the settings menu, 1 day before renewal. I agreed to the three day free trial, and attempted to cancel within an hour (once I realized it bungled the conversion), there’s no option in the settings to cancel.
Worst
It’s trying to get my money
It sucks
It’s chargers you to do anything.
Not good at all
Just another lie from the apps. If they are going to lie to you and tell you it’s free what the bull are they feeding their customers. The only thing free is a trial period. Why can’t they just say “free trial to test this product”. At least that way I would feel I could trust them ….
CUIDADO COM ESTE APLICATIVO!
Fui cobrada por uma assinatura premium que nunca fiz. 24.88 dolares. E NAO E REEMBOLSAVEL! CUIDADO! NAO BAIXE! A apple nao fez nada a respeito!
Scam
There’s no option to opt out. There’s no profile option or any of the sort. And they don’t communicate. Big scam!!!!!
Not what your looking for
Trash do not pay for
Scam!!!!
This app is an absolute scam. I used the free trial period until Dec 3 when the app was due to go paid Dec 4. Two days later I was charged for a months subscription and did not have access to the app because it’s showing as cancelled. So they took money they shouldn’t have and then did not provide the service. Absolute scum, do not trust.
Garbage
I would try to send the documents to myself through email and they would never send through. On top of this, they charge $10 a week which is down right predatory to people who forget to cancel the service.
Zero stars
I was supposed to get a free trial for seven days and they charged my account as soon as I signed up for the free trial. Do not use this app. If I could give this zero stars I would. I demand a refund.
Pay to share
Might be useful if you want to share two scanned pages. You need to pay to pretty much do anything.
Absolutely did not work
Did not work. Signed up for the trial thinking maybe the free service is limited in capabilities. No. The paid version isn’t better. Then I guess I forgot to cancel the trial because I was on the hunt to find a pdf scanner so I downloaded 4 different apps and I swear I had cancelled but apparently not? (it had such good reviews I only did the trial because I wanted to believe it would work) I was charged $11.02 and after submitting two claims to get a refund, I’ve been declined a refund. DO NOT WASTE YOUR MONEY! I don’t know what the others are doing that worked so well, but this app did not work for me so don’t do what I did.
This app is a scam
What’s the point of using the app if you have to pay to share the document.
Charge in day 1 $49.95
I was charged on day instead of after the trial period. I cancelled before the trial period ended. I sent an email from the app and a message from the website. I have yet to hear anything.
Sneaky little subscription
Hard to cancel your subscription.
Scammers
This is horrible don’t download they will scam you of your money. They are also charging multiple times throughout the same month and every time they charge you it double charged. Horrible app and I still want my refund. I would put no stars if possible.
First time user
It keeps closing while it’s suppose to be processing! Disappointing….
Doesn’t edit
Do not work
Not transparent about subscriptions
Can’t find any of the subscription functions
Scam
Scam
Trash
Completely trash; had to try several times before it captured the image properly.
You cannot export anywhere until you sign up for the ‘free trial”.
You cannot export anywhere until you sign up for the ‘free trial”.
Customer service
Customer service is bad . Can’t get a response to what should be a simple question. Where is accounts settings on app ?
Ttt
Ty
Not free just a trial
I need to cancel after my free trial before being charged but there’s no where to contact
Too complicating for the casual user
For most people this is fine app I’m sure, the reviews agree, but smart people don’t seem to know how to explain things simply or with enough detail. Alot going on in this app.
Not free
Has tons of options, worth it if you frequently work with photos.
Not the best for a quick free pdf scanner.
Not the best for a quick free pdf scanner.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)