Review Insights · App Store
MyBell
Bell Canada · 6,284 ratings · ★ 4.5
4.5
★★★★★
6,284 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bell"
18 negative reviews mention this · 36% of all complaints
★★★★★ "Bell895 modem. Numerous attempt to revive this unit by bell tech was unsuccessful. Finally decide to replace it. But it’ll be 1-5 days. First bell said it’ll be arrive January 21st. On an update call, I was told it’ll be the January 23rd. It’s 5 days sin…" - RomyCarlos
2
"service"
13 negative reviews mention this · 26% of all complaints
★★★★★ "Won’t allow me to stop services. The app doesn’t work and I can’t talk to anyone to fix it" - wrs1
3
"call"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Bell895 modem. Numerous attempt to revive this unit by bell tech was unsuccessful. Finally decide to replace it. But it’ll be 1-5 days. First bell said it’ll be arrive January 21st. On an update call, I was told it’ll be the January 23rd. It’s 5 days sin…" - RomyCarlos
4
"bill"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible. This company is beyond horrible. They have a monopoly and they charge what they want when they want. My bill goes up, literally every 2 to 3 months and when you call all they say is “oh you want to leave no problem bye” and hang up. So …" - Thanatos_Original
5
"phone"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Customer Service???. In the past month I have spent hours on several days to trying to get my internet restored and my cell service restored. Once it was determined that my router was dead, it took over two weeks to get a replacement. When my cell phone lost co…" - Customer non service
6
"doesn"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Won’t allow me to stop services. The app doesn’t work and I can’t talk to anyone to fix it" - wrs1
7
"company"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Horrible. This company is beyond horrible. They have a monopoly and they charge what they want when they want. My bill goes up, literally every 2 to 3 months and when you call all they say is “oh you want to leave no problem bye” and hang up. So …" - Thanatos_Original
8
"every"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Horrible. This company is beyond horrible. They have a monopoly and they charge what they want when they want. My bill goes up, literally every 2 to 3 months and when you call all they say is “oh you want to leave no problem bye” and hang up. So …" - Thanatos_Original
9
"update"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Bell895 modem. Numerous attempt to revive this unit by bell tech was unsuccessful. Finally decide to replace it. But it’ll be 1-5 days. First bell said it’ll be arrive January 21st. On an update call, I was told it’ll be the January 23rd. It’s 5 days sin…" - RomyCarlos
10
"customer"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Bell895 modem. Numerous attempt to revive this unit by bell tech was unsuccessful. Finally decide to replace it. But it’ll be 1-5 days. First bell said it’ll be arrive January 21st. On an update call, I was told it’ll be the January 23rd. It’s 5 days sin…" - RomyCarlos
11
"credit"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Customer Service???. In the past month I have spent hours on several days to trying to get my internet restored and my cell service restored. Once it was determined that my router was dead, it took over two weeks to get a replacement. When my cell phone lost co…" - Customer non service
12
"card"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Awful at updating password. After more than a dozen attempts at updating my password on my computer, I finally used the app on my phone and paid with a credit card. I still can’t get into Bell on my laptop. Count me as “frustrated and looking at alternatives.”" - RevSFS
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Won’t allow me to stop services
The app doesn’t work and I can’t talk to anyone to fix it
Bell895 modem
Numerous attempt to revive this unit by bell tech was unsuccessful. Finally decide to replace it. But it’ll be 1-5 days. First bell said it’ll be arrive January 21st. On an update call, I was told it’ll be the January 23rd. It’s 5 days since the modem died and I’m still without service. I suppose you could say bell customer service is like a vacuum cleaner-it sucks!
Horrible
This company is beyond horrible. They have a monopoly and they charge what they want when they want. My bill goes up, literally every 2 to 3 months and when you call all they say is “oh you want to leave no problem bye” and hang up. So done with them. Worst company ever!
App never works
Updated iOS, updated app, still doesn’t work, “Technical Issue”… ugh…
Scam company
Bell is hands down one of the worst companies I’ve ever dealt with. Their contracts are deliberately vague and riddled with unfair terms designed to trap you. Hidden fees, terrible customer service, and absolutely no regard for customer loyalty. They’ll nickel-and-dime you and make it nearly impossible to leave. Save yourself the frustration and money-stay far away from Bell. Never again!
Cannot pay theough app
the one function i need doesn’t work.
Latest ios.. ap16
Latest ios.. ap16
Late payment
The app kept telling me my bill was paid everyday until the day it was over due and then I was over due a payment
One more time
Line was cancelled in June and still receiving bills, I paid it out back in June
If I had the time and patience I would sue
If I had the time and patience I would sue
Slow!
It is veeeerrrrrryyyyyy slooooooooooow. Improve the login process, please!
Terrible payment management
Made payment arrangement with bell, they did not take the money out and ruined my credit
Nu
Very bad connection and very poor customer service
Phone service
Average at best,
Perpetual Scam
Monopoly and price fixing, give the people a break!
Review on Bell service
Your international call charges is too expensive 😡 😡😡😡😡😡😡😡
Disappointed
You told me twice my 200 go plan would start on the 13 and it did not
Double charges. Garbage app and service. Stay away
Total garbage app and service. I started a new line and they charged twice. Their website and app are both total garbage and I can’t see what’s the additional charges are for.
Poor performance
I had to log in twice to get my bill to display.
Payment from Cadian bank not an option
Which Bell should I pay from Scotia Bank ? Cannot tell from your bill
Used to pay from Scotia bank but cannot tell which company to pay???
Used to pay from Scotia bank but cannot tell which company to pay???
I had auto pay setup however, payment was not made on due date
This is misleading lid there was issue with auto authorized payment I should have been informed
Awful at updating password
After more than a dozen attempts at updating my password on my computer, I finally used the app on my phone and paid with a credit card. I still can’t get into Bell on my laptop. Count me as “frustrated and looking at alternatives.”
Worst company
App show a $599 fee and I don’t know why. I am not looking forward the 2h+ call I am going to have to do to get it credited.
No useful info available
No b
Over charge
Disappointed on Bell policy concerning (season users) who have to suspend service instead having it done automatically.
Inadequate internet
So I was connected to my bell WiFi and I couldn’t connect to the app on my phone. So I disconnect from WiFi and get on to pay my bill. I can’t wait for the new internet service provider Ontario east to connect then you can come pick up your garbage equipment at the road.
Resource hog
Drains so much of my battery while it loads. Took 12% of it just now. 12%!!!
Absolute trash
Be prepared to top up every five even if you never use your phone. Any service is better than that offered by Bell.
App crashes unable to open
App crashing upon opening on 13 pro Max on iOS 15.3.1 (19D52)
Piece of Garbage
For many reasons I chose the prepaid plan. You’d think that after being a monopoly in Canada for 100 years they would have ripped off enough customers to spend some money on a decent app.
1.I was deceived. .I was told even on a prepaid plan I would get 5G speed. Instead ,I got LTE
at miserable 10m/s in metro Toronto .
Slower than 3G!
2.Who needs a balance on unlimited messages and phone calls?You can check this useless info on the app. The app help pages tell you that the data balance can be checked on the app. However, they fail to tell you that this is not valid for prepaid plans.
So how can you check the balance on the remaining data?
Very easy- you go on chat and after being asked 10000 questions about your great great grandmother and in 30 min a very nice agent (indeed) gives you the balance.
I’d love to know who are those brainless idiots who decided to go this way
3.The pricing is obscene. It would be cheaper with Elon Musk’s satellite service. I ditched Bell 20 years ago and threw every promo material in the garbage ever since.I regret giving Bell a chance. I thought nothing would be worst than Rogers but Bell proved they can be.
Isn’t it a shame that for 25.00 euro per month I can access BELL’s 4 G data-unlimited!
With a VODAPHONE ITALIA SIM card?
Imagine how Bell is allowed to gauge Canadians with no shame.Avoid BELL if you can At all costs!They have managed to bribe their way with all Canadian governments. Shame on Bell!
1.I was deceived. .I was told even on a prepaid plan I would get 5G speed. Instead ,I got LTE
at miserable 10m/s in metro Toronto .
Slower than 3G!
2.Who needs a balance on unlimited messages and phone calls?You can check this useless info on the app. The app help pages tell you that the data balance can be checked on the app. However, they fail to tell you that this is not valid for prepaid plans.
So how can you check the balance on the remaining data?
Very easy- you go on chat and after being asked 10000 questions about your great great grandmother and in 30 min a very nice agent (indeed) gives you the balance.
I’d love to know who are those brainless idiots who decided to go this way
3.The pricing is obscene. It would be cheaper with Elon Musk’s satellite service. I ditched Bell 20 years ago and threw every promo material in the garbage ever since.I regret giving Bell a chance. I thought nothing would be worst than Rogers but Bell proved they can be.
Isn’t it a shame that for 25.00 euro per month I can access BELL’s 4 G data-unlimited!
With a VODAPHONE ITALIA SIM card?
Imagine how Bell is allowed to gauge Canadians with no shame.Avoid BELL if you can At all costs!They have managed to bribe their way with all Canadian governments. Shame on Bell!
The worst I have ever experienced
Every thing with this company wrong, they overcharge you, costumer service terrible
Double invoicing pls call me 5147578822
Double invoicing pls call me 5147578822
Thank you
Thank you
Not working anymore since October update!!
PLEASE FIX IT!
Not happy with my bill
I sign a contract of $128.00 of your promo , but price goes up up to $130.00 then to $140.00 ten this month i have a bill of $163.00 , if i dont complaint for sure inwill have aminthly bill again of $160.00
Always extra charge
I am with bell long long time recently every bill they charge me roaming with I don’t know where does come from and every time I call them they said you use roaming I don’t know how I will soon switch to other carriers
Frustrated
I have been so frustrated by this whole system. Disappointing
App says I am at 103% of my days of my billing period
AND charges me data overage even though it impossible to be at 103% days of my billing period.
Useless tool and has cost me overage more than once as these guys tell us to use this to monitor our usage and it is TOTALLY ERRONEOUS.
Useless tool and has cost me overage more than once as these guys tell us to use this to monitor our usage and it is TOTALLY ERRONEOUS.
Functionality not working
Trying to add data but the app or mobile site will not let me.
Poor
Poor app
Shame on me!!
Overage charge on data is robbery. Internet speed at home is turtle slow. Shame on me for being a long time Bell customer. I’ll be moving on as soon as possible.
Simplify
I need one bottom to select watch tv on this device
Incorrect and barely functional. Don’t believe what it says.
Account information particularly usage data is delayed for hours or more giving a false snapshot of your account which can lead to extra charges. There’s no reason to delay account information other than to try to fool people into a sense of security so that bell can rack up extra charges. Very poor business practice in my opinion.
UPDATE: data doesn’t even track on the app anymore. If you check the app and it says you have used x amount of data. Apparently that may or may not be correct depending on whether or not it’s in bells favor. Their suggestion was I check their website or call them to check on my usage. But when all three come out different. Which am I supposed to believe?
UPDATE: data doesn’t even track on the app anymore. If you check the app and it says you have used x amount of data. Apparently that may or may not be correct depending on whether or not it’s in bells favor. Their suggestion was I check their website or call them to check on my usage. But when all three come out different. Which am I supposed to believe?
Can’t Login
The characters the keyboard does not show all characters.
Bell service
So many problems with this company. Very unprofessional.
The slowest app on my phone
Takes forever to open, doesn’t remember my card info. It works, but it’s by far the least efficient app I have on my phone.
Toronto home
Fix it
Takes ages to open
Every time I open it, i have to wait ages before i can use it. Hey Bell: pay actual $ for a real app, not this crap
Disappointing first attempt at using
Downloaded the app to check my statements and update my credit card info. A waste of time. The app would not allow me to update my credit card number. The field was not enabled so I could not type the new card number. Back to the web browser version; I don't trust buggy apps.
So slow
Not a fan of this app at all! So brutally slow and glitchy. Try to click the sidebar and it scrolls or vice versa.
C'mon Bell you're better than this!
C'mon Bell you're better than this!
Customer Service???
In the past month I have spent hours on several days to trying to get my internet restored and my cell service restored. Once it was determined that my router was dead, it took over two weeks to get a replacement. When my cell phone lost connectivity to the network, no one at customer service knew how to restore it. I had to make a six hour round trip to my nearest store to get it fixed. Which they did in just a couple of minutes. Despite being without these services for more than half a month and despite a request from me, there was no offer to credit my account or compensate me for the loss of these services. If you can, use anyone other than Bell.
Update: I was contacted by Bell.ca to provide additional information about my service issues. A resolution is still pending. 7/22
Update: I was contacted by Bell.ca to provide additional information about my service issues. A resolution is still pending. 7/22
My Bell
Terrible web site I had to enter credit card 4 times
Doesn’t show internet usage/quota
Pretty spartan
Sentiment summary
87%
Positive (4-5★)
3%
Neutral (3★)
9%
Negative (1-2★)