Review Insights · App Store
MyChart
Epic · 673,633 ratings · ★ 4.6
4.6
★★★★★
673,633 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"chart"
7 negative reviews mention this · 24% of all complaints
★★★★★ "My Chart. This app is one of the worst out there." - Vashon Minecraft fan
2
"appointment"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Never has what you’re looking for. This app sucks. It has hundreds of options, but never what you want, like a simple referral request link. And you never know which after care summary link will actually have the information your provider wrote/AI’d during your appointment. …" - Rrrrrrrrrrrrrrrrrrrron
3
"phone"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Cancel. No phone number to office I need to cancel appointment It would be easier if I could just cancel in app" - G-0-1-F
4
"trying"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Needs to be more user friendly. It’s difficult to just email my doctor a question. i have to follow the prompts as if i was making an appointment. That’s not friendly or easy. Trying to get updates on items I’m waiting for approval for isn’t obvious and I still haven’t fi…" - ValentineWitch
5
"frustrating"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Nobody reads messages. This is not the first time that I’m begging to get an answer and still don’t get one. On June 3rd I asked a medical question and on June 4th I asked a prescription question. No response. 2 days laterI sent messages asking to please respond …" - lystyp
6
"care"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Never has what you’re looking for. This app sucks. It has hundreds of options, but never what you want, like a simple referral request link. And you never know which after care summary link will actually have the information your provider wrote/AI’d during your appointment. …" - Rrrrrrrrrrrrrrrrrrrron
7
"message"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Nobody reads messages. This is not the first time that I’m begging to get an answer and still don’t get one. On June 3rd I asked a medical question and on June 4th I asked a prescription question. No response. 2 days laterI sent messages asking to please respond …" - lystyp
8
"visit"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Error. Get message repeated that an error has occurred on the server. Try back later. Sometimes I can’t see visit notes or lab results" - Jane Trychel
9
"account"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Dislike strongly. Ive been forced to used this ap since it rolled out. Now all Communication goes thru this which I dislike. When my doctor contacts me, they don’t text me or call me. They notify me through this app which does not notify me when a doc leav…" - LFHMC
10
"messages"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Nobody reads messages. This is not the first time that I’m begging to get an answer and still don’t get one. On June 3rd I asked a medical question and on June 4th I asked a prescription question. No response. 2 days laterI sent messages asking to please respond …" - lystyp
11
"medical"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Nobody reads messages. This is not the first time that I’m begging to get an answer and still don’t get one. On June 3rd I asked a medical question and on June 4th I asked a prescription question. No response. 2 days laterI sent messages asking to please respond …" - lystyp
12
"information"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Never has what you’re looking for. This app sucks. It has hundreds of options, but never what you want, like a simple referral request link. And you never know which after care summary link will actually have the information your provider wrote/AI’d during your appointment. …" - Rrrrrrrrrrrrrrrrrrrron
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Nobody reads messages
This is not the first time that I’m begging to get an answer and still don’t get one. On June 3rd I asked a medical question and on June 4th I asked a prescription question. No response. 2 days laterI sent messages asking to please respond to my messages. NOBODY RESPONDED. I needed the response within a time line .. that timeline came and went …
Nobody reads or answers the messages! Very frustrating!!
Nobody reads or answers the messages! Very frustrating!!
Never has what you’re looking for
This app sucks. It has hundreds of options, but never what you want, like a simple referral request link. And you never know which after care summary link will actually have the information your provider wrote/AI’d during your appointment. And if you want to save time by checking in for an appointment, you have to answer half a dozen questions, and click each one a second time to save the info. Checking in should be a three-click process at the most. Epic is an epic failure. But, since this is what my provider uses, I have no choice.
Error
Get message repeated that an error has occurred on the server. Try back later. Sometimes I can’t see visit notes or lab results
Problems
We use same system at UTSW. Never have a problem there. Here we have much difficulty logging in with system cancellation.
Cancel
No phone number to office I need to cancel appointment
It would be easier if I could just cancel in app
It would be easier if I could just cancel in app
My Chart
This app is one of the worst out there.
Messaging
Messaging is so slow loading. Crashes at times.
Terrible
Trying to schedule a appointment is pointless this app sucks fr.
Dislike strongly
Ive been forced to used this ap since it rolled out. Now all
Communication goes thru this which I dislike. When my doctor contacts me, they don’t text me or call me. They notify me through this app which does not notify me when a doc leaves (on ap) or responds to a telephone call (they dont call they message).
It’s difficult making appointments that’s not all appointments can be made on my chart purchase my doctors it reassigned me to different doctors when I’m not supposed to be reassigned
Currently, I’m trying to gain Roxy from my mom’s account, but cannot do that because my myChart account had its password updated in January and I don’t remember what that is because I use my face to sign in my to get my proxy for my mom. I need my password. But for me to change my password, I need to remember my old password.
why would I need to change my password if I remembered my password?
No, I just hate my chart for so many reasons I could list even more
Communication goes thru this which I dislike. When my doctor contacts me, they don’t text me or call me. They notify me through this app which does not notify me when a doc leaves (on ap) or responds to a telephone call (they dont call they message).
It’s difficult making appointments that’s not all appointments can be made on my chart purchase my doctors it reassigned me to different doctors when I’m not supposed to be reassigned
Currently, I’m trying to gain Roxy from my mom’s account, but cannot do that because my myChart account had its password updated in January and I don’t remember what that is because I use my face to sign in my to get my proxy for my mom. I need my password. But for me to change my password, I need to remember my old password.
why would I need to change my password if I remembered my password?
No, I just hate my chart for so many reasons I could list even more
Messages
I am unable to send Dr David Maybee messages. Why?
Lack of personalization via computer … distasteful
The lack of personal contact is very much disconcerting. I do not like it at all. Yes, it is nice to have results in writing, but not to the point of no contact or comment by the doctor. So, what’s next? Put $.50 in the slot and get more care and medical orders from the robot?
Too many choices
I have 3 accounts with MyChart, if I want to find a past dermatology visit, I’m clueless about finding it other than trying to comb through it all.
It would be great if I could do a search and find them all and I can pick with date.
I installed central and still nothing
Thanks for listening
Larry
It would be great if I could do a search and find them all and I can pick with date.
I installed central and still nothing
Thanks for listening
Larry
My chart
I cannot use my chart. I’m locked in to having to get my husband old account or my two and even resetting the password fails. Why can’t I use face to open an consolidate both Arice and Alice Jean rice. My husband is deceased Norman rice.
Discrimination
They don’t refill my medicine bar cause I’m a white Christian
I RELIED on this app
I can’t upgrade the iOS because my phone is too old and now this app won’t work without updating so I’m screwed now. Can’t look at test results, medications, and history. Thanks for disconnecting the elderly, disabled and poor.
AND NO YOU CANT USE AN OLDER VERSION OF THE APP, APPLE DOES NOT LET YOU! You just CUT OFF THOUSANDS OF THE ELDERLY AND DISABLED POOR
AND NO YOU CANT USE AN OLDER VERSION OF THE APP, APPLE DOES NOT LET YOU! You just CUT OFF THOUSANDS OF THE ELDERLY AND DISABLED POOR
Review
No matter my need from my health care team I am unable to get my needs met even after 3 requests viaMy Chart. It usually takes an in person visit to get what i need-like a med refill-so frustrating!!!
New phone
Got a new phone and called because my daughter’s account isn’t linked to mine. Only got an email and no help and no call. Still won’t work.
No good
Too difficult to use.
Really bad app!
This app is extremely frustrating! You have to really dig to find anything! Basically the medical professionals can wash their hands of any customer care because they’ve given you this pitiful tool!
Total confusion
Recently, Cox Health made a change over and everything is so fouled up. I don’t know where my chart comes in to play, where the Cerner health comes into play or where the my Cox portal comes into play. I am being charged for a visit, but I can’t get any information on the supposed visit and everything is so impersonal. There are certain things where you can get caught in a loop and not get out of it and when I finally did get in touch with someone after three phone calls on the same number being transferred three times they admit there are major flaws and to just ignore it, but I keep getting notifications then I have a balance due. And no way to contact a human without undo stress.
Convienent, for them
Makes it painfully hard to cancel a bill subscritpion, but super easy to add a card and pay your bills. Not fair
My chart
Too confusing to do everything on line! Prefer talking to a real human being not a bot or message! Our time is precious . Don’t want to spend it looking at a screen or sending messages!
Trouble
My hubby and I are not able to log into his account. It tells us that they have sent a code to his email but nothing shows up. We are checking his inbox, his junk (spam) folder and his trash. We have been trying for 25 minutes to log in.
We left a message for his doc in the past, but the doc said that he never checks my chart due to his time constraints No success here with my chart.
We left a message for his doc in the past, but the doc said that he never checks my chart due to his time constraints No success here with my chart.
Doesn’t work
Maybe it’s by provider. I’ve had great experiences in NY but not in SC
No way to get carriers to enable phone number
Impossible to get verification codes because carrier wont enable carrier and number accurately.
Misinformation
Very frustrating to see extremely wrong information about me. Information that was never even confirmed is incorrectly posted. Not an easy site to change information.
U of U Health Team
Most every Dr that I’ve seen through the view of you are professional, accurate, and caring
Needs to be more user friendly
It’s difficult to just email my doctor a question. i have to follow the prompts as if i was making an appointment. That’s not friendly or easy. Trying to get updates on items I’m waiting for approval for isn’t obvious and I still haven’t figured that out. Some of the Updates I do get are confusing or not timely. It’s at least something to use, but it could be greatly improved.
Comments
Billing estimates are based on what cost base? A 1000 facility charge estimate for just attending a service for 30 minutes plus 30 minute wait in reception?? System at Gbmc failed to provide secondary insurance Medigap in this case coverage for Medicare Standard policy deductible and co pays. It was implied the patient must pay the gap before the Medigap insurance policy was applied. This is bs 4 times complaining to billing nothing in response other than yes your Medigap policy is noted in your contract. Come on patient is responsible for unpaid final billing NOT in advance of a appointment quesstimate by Gbmc
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)