Review Insights · App Store
MyDyson™
Dyson Inc. · 35,423 ratings · ★ 4.6
4.6
★★★★★
35,423 ratings
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Top complaints - extracted from 70 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"dyson"
28 negative reviews mention this · 40% of all complaints
★★★★★ "Horrible app and vacuum. The app is horrible and the Dyson 360 is even worse. All it does is run in circles and gets lost! It’s not even worth $100.00 I wish I could get my money back." - ashdichrj
2
"vacuum"
14 negative reviews mention this · 20% of all complaints
★★★★★ "Horrible app and vacuum. The app is horrible and the Dyson 360 is even worse. All it does is run in circles and gets lost! It’s not even worth $100.00 I wish I could get my money back." - ashdichrj
3
"connect"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Excellent Hardware, BROKEN App.. Unfortunately, the app has become unreliable. My purifier no longer provides air quality reports, even though Continuous Monitoring has been enabled for weeks. My new Dyson V16 also isn’t recognized correctly and only appears as an “Unknown…" - Mitchell Paris
4
"doesn"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Marketing push notifications. App is good, but you have to turn off notifications since Dyson doesn't follow their own marketing preferences and keep sending push notifications for random sales." - rgaiserbr
5
"work"
11 negative reviews mention this · 16% of all complaints
★★★★★ "Excellent Hardware, BROKEN App.. Unfortunately, the app has become unreliable. My purifier no longer provides air quality reports, even though Continuous Monitoring has been enabled for weeks. My new Dyson V16 also isn’t recognized correctly and only appears as an “Unknown…" - Mitchell Paris
6
"does"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Horrible app and vacuum. The app is horrible and the Dyson 360 is even worse. All it does is run in circles and gets lost! It’s not even worth $100.00 I wish I could get my money back." - ashdichrj
7
"product"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Excellent Hardware, BROKEN App.. Unfortunately, the app has become unreliable. My purifier no longer provides air quality reports, even though Continuous Monitoring has been enabled for weeks. My new Dyson V16 also isn’t recognized correctly and only appears as an “Unknown…" - Mitchell Paris
8
"terrible"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Terrible app. Product is great, but the app is terrible. For a tech company, the app is clunky, confusing and focusing more on marketing to you than provide support or control for your products. Deleted 30min later." - UConnHusky1999
9
"robot"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Dyson VisNav 360 IS AWFUL. There are major problems with this app, and in over two years, Dyson is refusing to update the app so it’s actually functional. The vacuum works okay if your house is completely rectangular, but if you have a diagonal island or a diagonal w…" - Bad Kitty
10
"gets"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Horrible app and vacuum. The app is horrible and the Dyson 360 is even worse. All it does is run in circles and gets lost! It’s not even worth $100.00 I wish I could get my money back." - ashdichrj
11
"software"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Excellent Hardware, BROKEN App.. Unfortunately, the app has become unreliable. My purifier no longer provides air quality reports, even though Continuous Monitoring has been enabled for weeks. My new Dyson V16 also isn’t recognized correctly and only appears as an “Unknown…" - Mitchell Paris
12
"issues"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Excellent Hardware, BROKEN App.. Unfortunately, the app has become unreliable. My purifier no longer provides air quality reports, even though Continuous Monitoring has been enabled for weeks. My new Dyson V16 also isn’t recognized correctly and only appears as an “Unknown…" - Mitchell Paris
📋 All 70 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Horrible app and vacuum
The app is horrible and the Dyson 360 is even worse. All it does is run in circles and gets lost! It’s not even worth $100.00 I wish I could get my money back.
Не работает
Не работает
Ads and more ads
They do not comply with our request to suppress ads. I have to block the notifications completely.
Why force Bluetooth to add a product?
I have a Gen5detect Absolute which does Not have Bluetooth functionality. So, why does the app not allow me to skip turning on Bluetooth and continue with adding the vacuum I own to "My products"?
I will not allow the app permissions that are not necessary. Therefore, I am unable to register my vacuum to my account.
The whole reasons I'm even trying to use the app in the first place is because I need to contact support for an issue with the seal in the main housing coming out on the new vacuum. I'm no way should a vacuum as expensive as this one have any issues so shortly after being it's service life.
Great design, Dyson.
I will not allow the app permissions that are not necessary. Therefore, I am unable to register my vacuum to my account.
The whole reasons I'm even trying to use the app in the first place is because I need to contact support for an issue with the seal in the main housing coming out on the new vacuum. I'm no way should a vacuum as expensive as this one have any issues so shortly after being it's service life.
Great design, Dyson.
App design for air purifier
Who came up with this design, unusable and very unintuitive. Too many taps to get basic info. Return to old design please.
Horrible experience
These products are way to much money to have this many issues that I have
No outside temperature
Removing the outside temperature was a senseless downgrade
Will not sync to my online account
I have two Dyson vacuum cleaners registered in my online account. Neither one will show up in this app. When I try to add a device it wants to connect to something using Bluetooth. What?????
Terrible app
Product is great, but the app is terrible. For a tech company, the app is clunky, confusing and focusing more on marketing to you than provide support or control for your products. Deleted 30min later.
Marketing push notifications
App is good, but you have to turn off notifications since Dyson doesn't follow their own marketing preferences and keep sending push notifications for random sales.
Mal
No funciona como debe ser
Terrible App Design, Dropped Connections
The old app design was awful, the new design is even worse. You can’t see graphs easily, the UI is bloated and unorganized. Ads? Yeah, it’s got that too. Can’t stop trying to monetize us customers.
And the worst part? After all that garbage they fail at even the basics: the machines still won’t stay connected and need constant reboots to come online. Insanely frustrating.
Amazingly awful work, Dyson.
And the worst part? After all that garbage they fail at even the basics: the machines still won’t stay connected and need constant reboots to come online. Insanely frustrating.
Amazingly awful work, Dyson.
Dyson VisNav 360 IS AWFUL
There are major problems with this app, and in over two years, Dyson is refusing to update the app so it’s actually functional. The vacuum works okay if your house is completely rectangular, but if you have a diagonal island or a diagonal wall, forget about it. Every other competitor to Dyson will allow you to set a diagonal wall divider, but when I asked Dyson when and if they would be adding this feature, they told me that as a customer, I have zero right to know when OR IF they are going to make any changes to their app. So I’m stuck with a $1300 vacuum that can’t vacuum my house because our house has diagonal walls in addition to rectangular walls. And don’t even get me started on the fact that it doesn’t empty the bin. If I vacuum my living room, I have to empty the stupid thing three times. So why bother it with a robot vac if you constantly have to babysit it? And it also can’t run at night because it needs light. But the software is substandard, and Dyson has zero interest in fixing it because all they care about these days are hair dryers. If any company could’ve made the best robot vac on the planet, it was Dyson. But they choose not to, only releasing a miserable excuse for a robot.
not working
не работает
Used to work
I have a Dyson floor fan that’s a couple of years old. This app worked fine last year with it. It does not work this year. It tells me it can’t work with my model. What changed?
Obnoxious and Intrusive Marketing
Love my Dyson products, but this app is absolutely terrible lately as they’ve been sending pure marketing sales junk via app notification, despite having the marketing notifications via app checkbox UNCHECKED. The only other preferences in the app for notifications is for filter life and any device issues. Those are the only ones I have on. So stop sending marketing to my lock screen! Get it together, Dyson!
Servers down
Can’t connect to servers for signup or signin
Dyson Network
The robot cleans great, however the Dyson network often goes down during cleaning. It’s not my internet, it’s Dysons. Please advise. I’ve always turned the unit off and back on. That didn’t help. Thank you.
Navigation is Terrible
The unit cleans well but the mapping feature is not worth the price. Have to manually put it on the charger 9 out of 10 times. The mapping just gets worse and worse with every update.
Not that great
Charge doesn’t last inconsistent cleaning illogical mapping misses a lot of
Took the new design in-app survey
Oddly, the Submit button does work. This just gets better and better. Does Dyson detect negative feedback and disable the Submit button? Thanks for wasting my time filling in the survey about app UX.
So impossibly dumb
A user can never delete a device, regardless, if it was defective and returned. Support technicians are not allowed to delete that device from my app. hardly a premium experience.
Precise location always?
I cannot believe there is any reasonable justification for a vacuum to have precise location *always* in order to get software updates
New version app sucks
Your latest version of the app is destroyed all connectivity that existed between my cell phone and all of the Dyson devices that I have in my home and none of them will reconnect it. It’s all a definite problem with your app fix it and fix it now.
New app design not great
I’m so glad that I can turn off the “New app design”. It’s too condensed, visually boring and bland (so grey), foregrounds the fact that I have to use the remote to control the heat (which I know and don’t need to be reminded of), and hides viewing graphs. Please always make this “New app design” optional or get rid of it all together.
High money- low quality
I bought three of these Dyson lamps in 2022. Two of them have since either needed a new power supply & the other was irreparable. The app CONSTANTLY losses connection & feature wise is sub-par. Dyson has a premium vision for these but low budget execution. Buyers beware.
App needs 24/7 location data
The app claims this is to keep my stick vacuum software up to date. But it’s an upright floor vacuum…what software needs updating? The app provides no benefit for PencilVac owners other than showing the battery charge level (also shown on the vacuum’s screen) and the number of minutes you most recently spent vacuuming. You can’t even see the history of use. Feels like they are just trying to harvest and sell my private location data.
Junk do not buy
Sorriest equipment and sorriest customer service! On my second unit horrible machine!!! Negative Star
Vibecoded Trash
Their developers have completely broken the registration process by requiring you to connect their fans to the internet before you have been asked for your WiFi details so the fan can connect to the internet. Obviously this means it’s currently impossible to register a device. Facepalm.
Their support is worse than LLM support, so maybe they’ll actually start using AI for that too (it would be an improvement).
Their support is worse than LLM support, so maybe they’ll actually start using AI for that too (it would be an improvement).
Jim
They don’t tell you how to control the machine without remote. It says it has a remote on the app. It doesn’t
Machine pairing sucks
Terrible pairing. These machines are fine and the design of the app is good but the function is horrible
Underwhelming
This app is still living in the 90s. No widgets for iOS. Bland and basic
Horrible
Horrible doesn’t work at all
Dyson used to be the best
But they’ve done what many have decided to do whist actively making a product worse to save some money. Air quality removes from the app and cheapened, weaker plastic used for my new $1,500 vacuum. Goodbye, Dyson.
Doesn’t work
Won’t connect, this app is useless and frustrating.
The app was set up and working fine. I moved a week ago and it work in my new home.
Make it homekit / matter compatible, disappointing af
The app was set up and working fine. I moved a week ago and it work in my new home.
Make it homekit / matter compatible, disappointing af
Removed swipe feature
I updated the app to find I cannot easily swipe left or right to swap between my fans.
Why make app user interface worse and user experience worse?
I hate updating software when they remove features.
Why make app user interface worse and user experience worse?
I hate updating software when they remove features.
No heat controls on heater
Does not allow you to control heater on the Dyson Heat+Cool
Latest version of the app removes PM2.5 display for no reason
Why would you hide valuable information?
Sub-Par Navigation
With other brands using lidar this unit uses optics. Which causes it to not perform optimally. My unit regularly gets “lost” and ignores designated “avoid” areas. For the money the unit performs poorly. No way to manually set vacuumed areas… nor is the interface user friendly. I expected more from Dyson but sadly this product falls short.
No DISTRESS notification!
There is NO distress notifications pushed to the iPhone when the robot needs assistance in order to enable distressed notifications on your iPhone. You actually have to listen to the sound of the robot running with your EARS at that point once you find out that you can’t hear your robot running step one immediately go to the app and see if it’s docked if it is not docked then you get up look around for the robot wherever it is and rescue the robot. STEP TWO GO TO THE APPLE APP STORE AND WRITE A REVIEW SAYING THERE ARE NO PUSH NOTIFICATIONS WHEN THE ROBOT GOES IN DISTRESS. if HomeKit was turned on, I’d be able to have my vacuum turn the lights on in the room as it approaches it right now I have to walk upstairs and turn the lights on for the robot. Thanks Dyson This is a five star product as soon as they turn on Siri shortcuts for the 360 navigation robot. Right now Dyson is only allowing Jeff Bezos and Mr. Or Ms. Google to control your robot. With Google and Mr. Bezos, they’re able to track and view your home
Cluttered gimmicks. Junk!!!
Cluttered user interface. Typical brand overuse of gimmicky features in app that never work. Always looses programmed schedule for fan
Never Stays Connected
Wifi symbol always flashing and refusing to connect to the app constantly. Trash asf
Worst product ever!!!
We’ve had three replacement machines over the past 18 mos. Cleaning works quite well, but the software and mapping system are terrible. Constantly have to re-connect to the WiFi, never works remotely and despite multiple times mapping my apartment, it still cannot sort its way. Dyson should withdraw the product and relaunch after it fixes all the problems!
Pop Up: “sorry we can’t connect to the Dyson network”
Hi! I’ve just bought a lovely Dyson Airwrap and would love to experience everything your app can offer, but I can’t register. I’ve tried multiple times, both with and without Wi-Fi. Will I ever be able to register at all? It has already been a week that I’ve been trying. Please don’t respond with usual reply, can I have some specifics, please? 🙏🏻
Не работает , даже с впн !
Пишет что не может подключится к сети Dyson , якобы работают над решением проблемы и просят проверить сеть
И с вай фай , и с мобильного , и с впн и без впн - все одно и тоже , просто не работают и все
И с вай фай , и с мобильного , и с впн и без впн - все одно и тоже , просто не работают и все
APP needs lots of work
Love the vacuum, APP falls short and needs work!
I programmed to vacuum house daily at 10.
Vacuum stopped in one of the rooms and just shut down while I was at work. The app did not show me where or why the robot stopped and I was unable to access it online.
I also own an iRobot roomba , and I get notified of any issues during the cleaning cycle. Once notified I am able to stop the clean and send it home to its dock.
I am also able to “ping” it if it gets stuck or lost, under a bed, corner, etc so I am easily able to locate it with a sound.
Sadly, the Dyson APP doesn’t do that. I’m hoping they improve the app with some updates that include these features.
I programmed to vacuum house daily at 10.
Vacuum stopped in one of the rooms and just shut down while I was at work. The app did not show me where or why the robot stopped and I was unable to access it online.
I also own an iRobot roomba , and I get notified of any issues during the cleaning cycle. Once notified I am able to stop the clean and send it home to its dock.
I am also able to “ping” it if it gets stuck or lost, under a bed, corner, etc so I am easily able to locate it with a sound.
Sadly, the Dyson APP doesn’t do that. I’m hoping they improve the app with some updates that include these features.
Mapping is terrible
Love the way the vacuum cleans. Programming needs some serious Program avoid areas doesn’t work half the time.Docking still has trouble.
I got the Tim Walz Edition
It has yet, about 12 times to map out my home. It’s a single floor home. 2 bedrooms not a difficult home. Right now it’s been “ returning “ to base for 7 minutes and counting. I put it on do the entire home 1000? Square feet and when I look at the map it quits after 230? I can still hear it trying to find home base! This is great at cleaning when it can find it but on a whole MAJOR WASTE OF MONEY!!!
Doesn’t match the premium product
The UIUX is a mess, get a product designer
Tutorials?
I got the Cool purifier for Christmas and love it so far…wish there was at least a link to a written version of the tutorials…I guess I’m the type of person who likes to be able to reference user guides and learn about my new purchase. Is there more?
+ 20 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)