Review Insights · App Store
Myntra - Fashion Shopping App
myntra.com · 19,836 ratings · ★ 4.7
4.7
★★★★★
19,836 ratings
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Top complaints - extracted from 9 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"customer"
5 negative reviews mention this · 56% of all complaints
★★★★★ "Worst company to buy products online. Worst customer service. Delivery guys take your order and mark it as delivered. Customer service representatives simple disconnect chat saying seems you are busy though they take time to response. From last 4 days trying to get hold of my o…" - howdyplno
2
"service"
5 negative reviews mention this · 56% of all complaints
★★★★★ "Worst company to buy products online. Worst customer service. Delivery guys take your order and mark it as delivered. Customer service representatives simple disconnect chat saying seems you are busy though they take time to response. From last 4 days trying to get hold of my o…" - howdyplno
3
"myntra"
4 negative reviews mention this · 44% of all complaints
★★★★★ "Worst dilvery they provide. Myntra i would really request if you can’t deliver on a particular adress do mention it when customer place orders its ridiculous how you guyz have done the tie up with the delivery companies this delivery don’t even try to deliver the parc…" - Pav1005
4
"delivery"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Worst company to buy products online. Worst customer service. Delivery guys take your order and mark it as delivered. Customer service representatives simple disconnect chat saying seems you are busy though they take time to response. From last 4 days trying to get hold of my o…" - howdyplno
5
"delivered"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Worst company to buy products online. Worst customer service. Delivery guys take your order and mark it as delivered. Customer service representatives simple disconnect chat saying seems you are busy though they take time to response. From last 4 days trying to get hold of my o…" - howdyplno
6
"orders"
3 negative reviews mention this · 33% of all complaints
★★★★★ "Worst dilvery they provide. Myntra i would really request if you can’t deliver on a particular adress do mention it when customer place orders its ridiculous how you guyz have done the tie up with the delivery companies this delivery don’t even try to deliver the parc…" - Pav1005
📋 All 9 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst company to buy products online
Worst customer service. Delivery guys take your order and mark it as delivered. Customer service representatives simple disconnect chat saying seems you are busy though they take time to response. From last 4 days trying to get hold of my order and they don’t have any clue on the order.
Worst dilvery they provide
Myntra i would really request if you can’t deliver on a particular adress do mention it when customer place orders its ridiculous how you guyz have done the tie up with the delivery companies this delivery don’t even try to deliver the parcel its seems like its depends on their mood they randomly cancel your order without any attempt really bad service
No fixed date for delivery
very poor service 🤢
Love it Myntra
I love you Myntra . I love to purchase from you very good services , almost all things are stocked..
Money taken but orders not delivered
I paid for my products and they never delivered it and now they claim that they did and I am not entitled to my rightful refund when they never delivered anything in the first place.
Worst app and worst customer service!!! Try any other service but this
Try any other service but this this is the worst app for garments once they take your money they have no morals
worst customer support
trying since 15 days for an undelivered parcel no one is responding properly despite marking the query as resolved
Not for NRI customers
Some NRI customers prefer to shop online and have orders delivered to an Indian address. However, Myntra only allows login with an Indian mobile number and doesn’t even offer an email login option, which limits our ability to make purchases. Platforms like FirstCry, on the other hand, support international numbers (such as US mobiles), making access much easier for overseas customers.
Horrible customer care service
I made a mistake for ordering a blanket from myntra. This blanket was a complete disaster! It said single bed size and it was as good as a towel. Then comes the worst part, the customer care executive who I’ve been chatting for hours. Not helpful at all, we reached a point where in I said just take the blanket and if you do not wish to refund that’s fine too. The person didn’t care and kept on asking for different pictures and stupid questions. Such a horrible horrible customer care service. .Congrats myntra you just lost a regular customer because you couldn’t train your executives enough.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)