Review Insights · App Store
Mystery Town: Merge Games
Cedar Games Studio · 10,180 ratings · ★ 4.9
4.9
★★★★★
10,180 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
37 negative reviews mention this · 69% of all complaints
★★★★★ "What happened?!. I went one week without playing this game and the app updated on my phone. I’ve spent 20 minutes just trying to figure out how to play again - it’s completely changed. The merge game in the corner is gone, and nowhere I click seems to be an…" - flamboyanttree
2
"play"
19 negative reviews mention this · 35% of all complaints
★★★★★ "What happened?!. I went one week without playing this game and the app updated on my phone. I’ve spent 20 minutes just trying to figure out how to play again - it’s completely changed. The merge game in the corner is gone, and nowhere I click seems to be an…" - flamboyanttree
3
"energy"
15 negative reviews mention this · 28% of all complaints
★★★★★ "I mean it’s ehh. The energy system makes your players play less, the story is corny, and everything is expensive. Go find some other merge game, or even a life!" - I do mobile game yes
4
"merge"
12 negative reviews mention this · 22% of all complaints
★★★★★ "What happened?!. I went one week without playing this game and the app updated on my phone. I’ve spent 20 minutes just trying to figure out how to play again - it’s completely changed. The merge game in the corner is gone, and nowhere I click seems to be an…" - flamboyanttree
5
"money"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Horrible Customer Service. I have enjoyed this game until it was time to deal with customer service. I purchased a package and it was not completely delivered ie- it did not deliver the promised items. When I reached out to customer service, I was told that it was de…" - Casey513
6
"without"
7 negative reviews mention this · 13% of all complaints
★★★★★ "What happened?!. I went one week without playing this game and the app updated on my phone. I’ve spent 20 minutes just trying to figure out how to play again - it’s completely changed. The merge game in the corner is gone, and nowhere I click seems to be an…" - flamboyanttree
7
"advertised"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Not as advertised, classic bait and switch.. It’s just another tap and merge game….. I was really excited about the sliding merge as it was advertised but no… I played one round then the whole game swapped to tap and merge. Same thing as every other game. I played for a minute but was…" - SJR 362834
8
"another"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Not as advertised, classic bait and switch.. It’s just another tap and merge game….. I was really excited about the sliding merge as it was advertised but no… I played one round then the whole game swapped to tap and merge. Same thing as every other game. I played for a minute but was…" - SJR 362834
9
"disappointed"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Not as advertised, classic bait and switch.. It’s just another tap and merge game….. I was really excited about the sliding merge as it was advertised but no… I played one round then the whole game swapped to tap and merge. Same thing as every other game. I played for a minute but was…" - SJR 362834
10
"items"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Horrible Customer Service. I have enjoyed this game until it was time to deal with customer service. I purchased a package and it was not completely delivered ie- it did not deliver the promised items. When I reached out to customer service, I was told that it was de…" - Casey513
11
"games"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Not the game in the ad. I want to play the shuffleboard version that they have in the ads for other games but upon downloading, it’s just a regular merge board. Disappointing" - Chickachickabill
12
"nothing"
7 negative reviews mention this · 13% of all complaints
★★★★★ "SAVE YOUR WALLET. I should be able to play this game without being hustled for 30 bucks every other minute. Without paying you can barely play the game longer than 5 min and trust you’ll want too. It’s beyond addictive and sneaky they trick you with these ti…" - GROUNDNPOUND69
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not as advertised, classic bait and switch.
It’s just another tap and merge game….. I was really excited about the sliding merge as it was advertised but no… I played one round then the whole game swapped to tap and merge. Same thing as every other game. I played for a minute but was just getting mad and disappointed cause it wasn’t want I thought it would be. Someday game developers will advertise what the game play is really like instead of this stupid bait and switch.
Horrible Customer Service
I have enjoyed this game until it was time to deal with customer service. I purchased a package and it was not completely delivered ie- it did not deliver the promised items. When I reached out to customer service, I was told that it was delivered. Despite several back and forth communications and screenshots provided, I was continued to be given the runaround. I ended up reaching out to Apple to get my refund. It’s ridiculous that they failed to deliver upon payment and would not refund my money. They definitely will not get another dime from me.
Horrible game
It’s not as advertised. I just want to merge stuff not build houses and stuff. Horrible game!
Items removed
Every time I closed the game & reopen items are missing. 🤷♀️
Scams your bank account
The prices are listed often as 7.99 or 3.99 ect. But twice now a 7.99 charge has been 49.95 on my bank account and 60.99 on my bank account. I don’t understand how this is legal.
Not the game in the ad
I want to play the shuffleboard version that they have in the ads for other games but upon downloading, it’s just a regular merge board. Disappointing
I mean it’s ehh
The energy system makes your players play less, the story is corny, and everything is expensive. Go find some other merge game, or even a life!
It's a scam game, not as it appears in the pictures and advertisement.
It's a scam game, not as it appears in the pictures and advertisement.
Price too high
I love playing the game but it’s just too high in cost. You can’t get anywhere in the game unless you keep purchasing gems and lives. Am deleting the app
Глюки
Пару дней поиграла и игру заглючило, не открывается от слова совсем, типо нет интернета 😡
Fun to start..
Fun to start but then became a pay to play game. Started out fun with a lot of benefits and then had to pay more to achieve more. But, the more you spent the more unrealistic the achievements became, meaning you could never achieve anything without spending more. The rewards were even less than they should have been. Just very disappointed in the game in general and their lack of feedback.
Fun for a while
I made it almost level 51, but I just don’t care anymore. I am really tired of games that give great game play for a while, then turn into pop up hell, because they are desperately trying to keep you engaged. The card system is BS and the most tedious of all. You deal with these pop ups separately from the constantly ever changing mini games. These mini games never last long enough per the energy given to have them really make difference. It was fun for a bit, then it just got really boring.
AI ads and boring
I forgot I had this game because I got bored of it ages ago. Now there’s terrible AI ads that don’t even relate to game play. You run out of energy too soon and it takes too long to recharge. Skip this one, not worth the download or the environment the ad team is destroying.
垃圾游戏
你必须不停地充钱 才能继续游戏。 当你充了一次钱之后， 系统就检测到你是个凯子， 就不停增加你的难度让你继续充钱才能继续玩下去
Small glimmer of hope, but doesn’t improve with time
I originally gave this to one star review because you literally play for a few minutes and your 100 energy are gone. You get nowhere. Then with some of the side games I was able to make some progress. So I changed my review to four star. Now we are back to the point where some of the items you need to collect literally take weeks. What is the point of this? You can’t even be a good player and play consistently. You have to pay big bucks or you get nowhere. This is a total scam.
Account-Based Pricing
When I first got this game I absolutely loved it. I spent over $100 on it and in return they’ve upped all the prices. A bundle that once cost $19.99 is now $39.99. I’m extremely disappointed in this sales tactic and how they’re treating people that have invested a lot of time and money into the game. (I’m level 137)
SAVE YOUR WALLET
I should be able to play this game without being hustled for 30 bucks every other minute. Without paying you can barely play the game longer than 5 min and trust you’ll want too. It’s beyond addictive and sneaky they trick you with these tiny packs that are like 5 bucks and you think ah that’s nothing until you’re down hundreds of dollars. I want my money back!
Not what was advertised
It only advertised the drink sliding part of the game (which is almost nothing) while it is actually one of those pair matching game. It’s not hard to make a game the same as what you advertised, they made a few levels already.
Not at advertised
I thought this was just the type of game shown in all the ads. Not another silly merge game.
This is a scam
Do not play this game if you intend to make in app purchases as they will charge you for every time you so much as glanced at a purchasable item. It happened twice. Once for $17 and then two weeks later for $36. And each time I only made a small purchase. $5.99 the first time and $2.99 the second. Apple refunded the first but not the second.
Not enough energy
You have to pay to play. False advertisement about energy levels.
False advertising
Advertises itself as a slide game but it’s another money grab board merge game. Dime a dozen.
Unbalanced, don’t bother
The ratio of the rarer items (like the tea infuser) versus the common ones (like the cup of tea) is so unbelievably unbalanced. I deleted it within 20 minutes of playing because I’ve played merge games like this and I can already tell it’s going to be super frustrating, I spent half my energy and only got two tea infusers. Don’t waste your time.
Scam
This app infiltrated and bombarded my Facebook. It is non-stop spam advertising and sneaky offers to upgrade for free. I wonder if this review will even show up?
The advertised images aren’t a part of the
The image of show a game where you can slide a product down the table and it merges at the end. This is a standard grid merging game instead.
Loved it until they started using generative AI for ads.
Exactly what the title says.
False advertising
This is not the sliding drinks game as advertised! Completely false advertising.
Not fun at all
First off, the advertisement said I would get a free in game gift for downloading which I did not get. Second, the further into the game you get the more your board gets inundated with junk you don’t/can’t use to advance to new levels. It isn’t fun unless you’re willing to spend money. I deleted it.
More pop ups than a porn site
It would probably be a fun game if you didn’t have to X out of 10 +/- pop ups every time you moved from the merging screen to the screen with the buildings. Usually 3 back to back wanting you to buy something for the game and then about 7 or 8 for events that are going on at any given time. I wouldn’t even mind purchasing gems now and then, but the devs are greedy af.
Disappointed and Misleading
I downloaded this after seeing an ad on Instagram that showed an interesting, strategic puzzle game where you clear tiles and merge items. Unfortunately, it is a classic case of false advertising. The actual gameplay looks nothing like the advertisements that draw you in. It is frustrating when developers use fake gameplay mechanics to trick people into downloading their app. Save your time and skip this one if you are looking for the game shown in the ads.
Liars
They promise to give you a bunch of gifts for downloading and don’t give you a single thing. Then when you try and contact customer service, it’s not an actual person so it doesn’t understand what you’re saying. There’s no way to actually get through to anyone. I don’t like advertisements that use lies to draw people in so this game is a no for me.
Update I did what they commented in the review and contacted support. It was a limited offer and I can’t get it but these reviews proof that is not true. For months, they have been getting bad reviews for the same exact thing with the same exact the same $99 booster pack when you downloaded it. It’s obviously not a limited time offer, but a purposely false ad to get people to download a game that they have no intentions of ever giving them in the hopes that people will still play it. This company is trash don’t support them.
Update I did what they commented in the review and contacted support. It was a limited offer and I can’t get it but these reviews proof that is not true. For months, they have been getting bad reviews for the same exact thing with the same exact the same $99 booster pack when you downloaded it. It’s obviously not a limited time offer, but a purposely false ad to get people to download a game that they have no intentions of ever giving them in the hopes that people will still play it. This company is trash don’t support them.
Terrible app
If you don’t spend your money, you don’t move forward. Even if you’re trying to play the events to get some energy, is not enough.
Pay To Win Gqme
This is probably one of the lower tier merging games I’ve played. It’s fun at first and just like many of the others, they basically overload you with all the free energy, gift boxes, and rewards in the beginning. Once you get past level 25, basically impossible to play. I’m on level 38 and I level up maybe one every 3-4 days even though I can see how ridiculously huge the map is. There’s genuinely no balance to this game at all… All the orders you complete are so hard for no reason and you basically have to use 2x booster on your energy to finish one order that basically costs all 100 energy. Also, I have almost 30,000 coins but can barely ever progress because it takes forever getting tools to upgrade shops. How is it I have enough coins to upgrade at least 10 buildings but not enough tools? They try to make it all fancy by giving you coins when you merge better quality items but it is just a waste of space and they want you to pay for in game purchases to progress. All these events you do are just playing against bots and it’s impossible to ever beat them. The Frozen Exploration is a great example of one of their useless events, don’t even try to complete them.
Fake
Nothing like the preview
Scam
I downloaded this game from another game. It promised unlimited energy plus 5000 coins and 5000 diamonds. It said “never pay for energy again” and “don’t wait for your energy to recharge to play more levels.” If it’s too good to be true, it is.
Not what it advertised
Not even close. I love the drinks where you slide them up the counter. THIS IS NOT THAT!!!!!
Game stopped working
I’ve been playing the game for some time now and it just stopped working. Very disappointed
Yet Another False Promise
Yet another “we’ll give you this” ad that results in the same…NOTHING!
Lies
Says unlimited energy, not unlimited energy.
the game lost fun after changed their new rules
after you getting more high level they push you to buy their stuff and you can’t gain the things you supposed to have and no more feel items even though they added watch ads for 25 extra life it worth nothing
Uninstalled after 10 seconds
Downloaded this app directly from an add. And when I opened the app it was not the game depicted on the app. It’s was just another copy paste of match 4
What happened?!
I went one week without playing this game and the app updated on my phone. I’ve spent 20 minutes just trying to figure out how to play again - it’s completely changed. The merge game in the corner is gone, and nowhere I click seems to be an actual game. I’ve never seen this happen before - really disappointing.
Tutorials Are TOO Much
Let us turn off the dang tutorials!!! We get how to play!!
Updated App Makes Playing Without Money MUCH more difficult
Each producer produces up to 10 products. In the past, completion of the set was gifted a 1/4 gem. A full gem merges with whatever product on the board you want and creates the next level product.
The new update has changed almost all product sets to an energy bonus and eliminated the 1/4 gems. Now, to get a gem, one must buy one or wait @50 levels to attain pieces to make a gem.
Considering deleting the app after playing like a maniac for months. 🙄
Boo Mystery Town.
The new update has changed almost all product sets to an energy bonus and eliminated the 1/4 gems. Now, to get a gem, one must buy one or wait @50 levels to attain pieces to make a gem.
Considering deleting the app after playing like a maniac for months. 🙄
Boo Mystery Town.
Too many things going on at once
I enjoy merge games but this has too many goals to achieve at one time.
Lied- Energy is required
The ad said no energy but the game definitely has it and runs out like other games. Of course, that leads to ads or paying real money.
Lost all progress
I actually loved this game. Unfortunately, when I updated my phone, I lost all my progress (I was on level 112). I spent money on packs throughout and even with all of that as a record, they told me there was nothing they could do even though it had always been backed up on phone. I refuse to start back at the beginning so I am deleting the game. Just be aware.
False Advertising
The advertising states you would receive a welcome package for downloading the app. Well it’s a package you have to pay for. The ad also states unlimited play without having to wait hours for energy. Well you have to wait approximately 3 hours for full energy. This is what’s supposed to set this game apart from others but it’s the same. They want you to pay to play.
Fun BUT cost money to really play
This game is so awesome and addicting and super fun and relaxing. HOWEVER. Once you get a little deeper into the game you can only play for literally a minute because you run out of energy so fast and it’s hard to get a significant amount of energy without PAYING. super annoying. 1,000 energy bolts lasts like 2 minutes of gameplay time. It’s stupid and not worth it, really upsetting because i love this game. I wish it had to option to purchase outright and not cost energy to play anymore once you buy it, because i would do it but its not even an option. you just have to keep paying like $8 for 2 mins of play time.
I wish I could give more stars
I used to love this game. Now it just seems that to actually play more than 5 minutes twice a day you have to spend half your savings. Very disappointed and I will likely have to delete the game. Developers should allow players to use coins instead of just blue energy. Otherwise we all can barely play each day.
+ 4 more in the clipboard copy
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
2%
Negative (1-2★)