Review Insights · App Store
Mystro Driver: Drive & Deliver
Mystro · 8,662 ratings · ★ 4.5
4.5
★★★★★
8,662 ratings
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Top complaints - extracted from 69 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
29 negative reviews mention this · 42% of all complaints
★★★★★ "Looks promising but not functional. Doesn’t work for me after running through all the troubleshooting steps. App support and dev team on discord couldn’t help solve the issue either" - sixtynineboobs
2
"uber"
28 negative reviews mention this · 41% of all complaints
★★★★★ ".. La aplicación Uber ha estado atascada en segundo plano y no ha podido mostrar los viajes durante más de dos meses. No tengo ni idea de cuánto tiempo durará esta situación. Para un consumidor, esto es una especie de engaño. Todos los usuario…" - morfeo03
3
"doesn"
22 negative reviews mention this · 32% of all complaints
★★★★★ "Occasional crashes. The app occasionally fully crashes, lags, error messages. The app does what it should when it doesn’t have these problems. Please update the app to fix these problems and I will update the review." - Reviewer09120
4
"doesn work"
16 negative reviews mention this · 23% of all complaints
5
"lyft"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Loses connections, freezes. I do Uber and Lyft on my iPhone 15 Pro. It is updated but the Mystro app keeps freezing and losing connections all the time. Fix it and I will update the rating to 5. Great app! Fix please. Update: 2/27/26 My entire screen is now frozen in…" - Huminbrd
6
"working"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Not working. Not helpful" - ibsuosi
7
"works"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Have to pay 2 times subscription fee use it on only 1 device only.. In the past I had to pay double the rate to use the mystro driver app. Now I subscribed to the mystro driver app again I still have to pay 2 times the subscription rate just to use this app on a 1 device. So now at the beginning of the mont…" - Cybersecurity 01
8
"does"
12 negative reviews mention this · 17% of all complaints
★★★★★ "Occasional crashes. The app occasionally fully crashes, lags, error messages. The app does what it should when it doesn’t have these problems. Please update the app to fix these problems and I will update the review." - Reviewer09120
9
"mystro"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Loses connections, freezes. I do Uber and Lyft on my iPhone 15 Pro. It is updated but the Mystro app keeps freezing and losing connections all the time. Fix it and I will update the rating to 5. Great app! Fix please. Update: 2/27/26 My entire screen is now frozen in…" - Huminbrd
10
"accept"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Not Worth It. I purchased the subscription thinking maybe this is it from all the good reviews I was reading. Start using the APP and found out the “Accept” button doesn’t work and freezes the app. I mainly do DoorDash and when an order comes in you can …" - TeexGotti
11
"ride"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Loses connections, freezes. I do Uber and Lyft on my iPhone 15 Pro. It is updated but the Mystro app keeps freezing and losing connections all the time. Fix it and I will update the rating to 5. Great app! Fix please. Update: 2/27/26 My entire screen is now frozen in…" - Huminbrd
12
"subscription"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Not Worth It. I purchased the subscription thinking maybe this is it from all the good reviews I was reading. Start using the APP and found out the “Accept” button doesn’t work and freezes the app. I mainly do DoorDash and when an order comes in you can …" - TeexGotti
📋 All 69 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Occasional crashes
The app occasionally fully crashes, lags, error messages. The app does what it should when it doesn’t have these problems. Please update the app to fix these problems and I will update the review.
.
La aplicación Uber ha estado atascada en segundo plano y no ha podido mostrar los viajes durante más de dos meses. No tengo ni idea de cuánto tiempo durará esta situación. Para un consumidor, esto es una especie de engaño. Todos los usuarios hemos pagado el importe total por las funciones del software, pero solo podemos usar la función de ver la dirección después de aceptar un viaje de Uber. Las funciones más importantes, como cancelar viajes y comprobar las indicaciones de viaje en segundo plano, no están disponibles. Los desarrolladores tampoco han ofrecido ningún descuento en las tarifas. Hasta ahora, no han proporcionado una solución razonable para los consumidores.
Loses connections, freezes
I do Uber and Lyft on my iPhone 15 Pro. It is updated but the Mystro app keeps freezing and losing connections all the time. Fix it and I will update the rating to 5. Great app! Fix please.
Update: 2/27/26 My entire screen is now frozen in Mystro, except for the toggles to enable/disable Lyft and Uber. No access to the menu at all. If I restart my phone and go to history, I get a spinning wheel on a blank screen. Sometimes it eventually loads. Most of the time, it just freezes the entire app.
Weirdly, sometimes when I manually turn off Uber, Uber goes back online by itself while I am on a Lyft ride and starts pestering me with offers. Related? i can’t say. Going to uninstall Mystro and see what happens.
Update March 12: Every time I open the app, it freezes. The only way to fix it is to restart my phone.
April 28, 2026
Same recurring issues. If the app doesn’t catch your Lyft rides, use screen record. That helps. The only reason I keep the app, for now, is to get an instant breakdown of profitability and to record all the offers from Uber and Lyft. If the app is frozen, it’s useless.
Update: 2/27/26 My entire screen is now frozen in Mystro, except for the toggles to enable/disable Lyft and Uber. No access to the menu at all. If I restart my phone and go to history, I get a spinning wheel on a blank screen. Sometimes it eventually loads. Most of the time, it just freezes the entire app.
Weirdly, sometimes when I manually turn off Uber, Uber goes back online by itself while I am on a Lyft ride and starts pestering me with offers. Related? i can’t say. Going to uninstall Mystro and see what happens.
Update March 12: Every time I open the app, it freezes. The only way to fix it is to restart my phone.
April 28, 2026
Same recurring issues. If the app doesn’t catch your Lyft rides, use screen record. That helps. The only reason I keep the app, for now, is to get an instant breakdown of profitability and to record all the offers from Uber and Lyft. If the app is frozen, it’s useless.
Not working
Not helpful
Doesn’t work
I tired this app and it completely made my phone stop working. I had no service at all. I had to dis program the app from my phone for my phone to work again.
Not Worth It
I purchased the subscription thinking maybe this is it from all the good reviews I was reading. Start using the APP and found out the “Accept” button doesn’t work and freezes the app. I mainly do DoorDash and when an order comes in you can see how much the person is tipping but doesn’t allow me to accept it and even if I completed the order thru DoorDash it will show up as “rejected” in the app. I did purchase the subscription and is requesting a full refund.
Inconsistencies
The app is constantly having issues and does not do what customers are paying to be done.
Causes phone issues as well.
Causes phone issues as well.
Have to pay 2 times subscription fee use it on only 1 device only.
In the past I had to pay double the rate to use the mystro driver app. Now I subscribed to the mystro driver app again I still have to pay 2 times the subscription rate just to use this app on a 1 device. So now at the beginning of the month I will be charged and the middle of the month I will be charged. It’s always been like this. There is no answer back from mystro regarding this issue now and they do not answer back because I tried and no response back at all. What I have to do is pay double then make a dispute with my bank then I have to figure out which subscription this will effect? Pay double then dispute the bank. When I pay double the app works
The after-sales service is too bad.
If you buy and use a new account, they will cooperate with you. If you have any technical problems afterwards, they can’t find anyone. If they find someone, they won‘t reply to the message. They will read the message but won’t answer you or solve the problem technically. It‘s really bad.
Deplatfomed
Don’t use this app if you drive for Uber & Lyft. It violates your agreement with them and you will get deplatformed.
Mystro scam
You are required to purchase a monthly subscription, but after each update the program only works properly for 1-2 weeks. After that, it starts lowering the acceptance rate. I do not recommend it. It’s a scam.
No work good
I used and 75% not working properly
Spark driver
But in the description it says that they work with Spark driver and I don’t see it in the application that’s fake advertising for us to download
scam
doesnt work
Está más o menos
No jala los viajes buenos del radar
I cannot finish purchasing the app.
I cannot finish purchasing the app.
When the App works I love it
i’ve been using Mystro for months and It’s a constant struggle to get the App to work. Honestly they should be paying us to use this app charging $20 for an app that only works 15% of the time is pretty insane. Most of the offers don’t come through, the app causes you to lose offers it freezes and glitches out if being an Uber driver isn’t hard enough already this app just adds extra stress. When the app actually provides the correct information I love it but this is super rare.
Didn’t work
It’s didn’t work with DoorDash. Acceptens reit is going down;(
Hasn’t worked in two months, refund denied
Hasn’t worked for two months for uber. Told I would get a refund then nothing. Now I have to file arbitration. Uber connectivity is experimental and is based on a web scraping system that violates Apple developer polices. Uber continues to update their system to lock them out. Unfortunately this means that the app will never fully work and will continue to experience outages. Then your refund gets denied.
Doesn’t work anymore
Acceptance rating goes down while using Mystro. Tried it a few times and saw my rating still went down while using this app.
Not working
This version is not working. But they are still charged me $20
BEWARE. STAY AWAY
I would be aware of this app and not use it unless you want to get your physical device permanently banned from Uber. And get warnings for the usage of this from Lyft.
Does not work with uber November 17 2025
Does not work or launch uber platform.
No working on Uber app
No working on Uber app
No longer does really anything
None of the features work especially with uber. Lyft sometimes work but most of the time I have to manually go offline when this app is supposed to do it for me. I decided to cancel my subscription until it works again. I contacted the app developers and 2 weeks ago they said they found the fix but it still doesn’t work 2 weeks later. It’s worth the cost if it works. It’s a complete ripoff when it doesn’t work. I want it to work though so I will keep hoping it gets fixed.
uber Quotes are no longer displayed.
This program is currently just an app for viewing destinations.
Buggy - Doesn’t Work Half the Time
Helpful, when it works. In theory it’s a helpful tool, but it’s hard to build a business around software that only works maybe half the time.
It has been unable to function properly for over a month.
It only works on the Uber app. Recently, I have to refresh the app 5-6 times to see the address. The Uber app doesn't work when it's running in the background, which means I can't receive Uber rides.
It doesn’t work
It only worked for less than a week in the past 2 months. I canceled and will not come back again.
Garbage
A useless app that doesn't work, and a $19 subscription! Don't fall for this scam and don't pay for this app.
Mysteo doesn’t work
I paid yearly $137, I used it only one month and it doesn’t work. Uber doesn’t work. Lyft doesn’t work. This is a big rip off.
Again not working
App is once again not working with uber this is second time in 2 months
Unable to link to Uber account
the webpage which can show the device id doesn't work. It shows "unauthorized"
SOLE reason to use the app doesn’t work
The auto reject filter doesn’t work at all so it accepts the worst rides causing you to have to cancel and hurt your cancellation rate, which can potentially get you deactivated. I want a refund! Really disappointed in the false advertising
It doesn’t work
The application does not work, it has constant problems and they do not solve them. They charge you for subscriptions without even giving you a solution. I don’t recommend it.
No longer functional.
Mystro worked fine for about a year. But it started losing functionality about six months ago. It no longer grabs trips. It no longer tells me how much or how fa the trip is, even when I am actually on the trip r. Lyft threatened to de-platform me if I used it, so I had to disconnect from Lyft. So it no longer manages both apps.
When my subscription runs out, I will not renew. Sadly, it is now a complete waste.
When my subscription runs out, I will not renew. Sadly, it is now a complete waste.
Maybe
Loved the app uber isn’t working with it anymore Lyft works fine tho are we going to get that fixed ? I don’t wanna keep
Spending the 20 a month of its not gonna work
Spending the 20 a month of its not gonna work
Broken App
doesn't working
Не Работает
Отпишусь
Trip not shown on mystro
My mystro does not work when trip coming app not show up
Not worth it.
Unfortunately I no longer think this app is worth $18.99 a month. A much cheaper price point I'd consider reinstalling it.
No uber
Doesn’t works with Uber anymore….
Wish I could get my money back
I wish I could figure out how to get my $140 back for this thing that never works doesn’t work is a junk
Don’t waste your money …
Don’t waste your money …
No trial I won’t use
If they give a trial I’ll try it
App features
This app is just a piece of trash i’m wasting my money on it have alot of crashes on this app shows auto accept trip radar but works nothing
You have to pay to use!
Would’ve been nice if this was said right up in the front before I wasted all my time trying to set the profile up, which took about five different tries until I figured out, on my own BTW, that I had to turn off the VPN settings. Turning off the VPN settings comes at the very end but trying to connect doesn’t work until you turn off the VPN settings. Needless to say I give you negative stars if I could and I’m deleting this app. Total waste of my time!
Not user friendly
Lots of server issues, bugs
Please help
The Uber linking is glitchy. The keyboard to input my info comes on and off. This happens before I can complete entering my info. Also when I tap the find my acct the space to enter my code or password glitches out.
Second issue: the app does not read the trips sent inside the Lyft trip finder. It does not recognize trips listed inside the trip finder.
These are the two issues I am facing, please help . Will update rating once solved.
Second issue: the app does not read the trips sent inside the Lyft trip finder. It does not recognize trips listed inside the trip finder.
These are the two issues I am facing, please help . Will update rating once solved.
Privacy
Why are you asking for drivers social security card number? It’s too much info you are asking
No longer does the one thing it’s supposed to do
I’ve used Mystro for a couple of years to coordinate rideshare driving for Lyft and Uber. I pay for the annual subscription. It used to work well-accept a ride on one platform and turn off requests on the other. Now it no longer works because the platforms don’t stay linked to Mystro. I’m paying for a service and still juggling separate apps.
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Sentiment summary
87%
Positive (4-5★)
2%
Neutral (3★)
11%
Negative (1-2★)