Review Insights · App Store
네이버 - NAVER
NAVER Corp. · 631 ratings · ★ 3.2
3.2
★★★★★
631 ratings
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Top complaints - extracted from 75 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"account"
13 negative reviews mention this · 17% of all complaints
★★★★★ "No help - horrible experience. It is exceptionally difficult to complete the process to create the account only to have it blocked. I provided information to have it unblocked - including a photo of my passport- only to be told it could not be unblocked. The process…" - TPM7890
2
"korean"
11 negative reviews mention this · 15% of all complaints
★★★★★ "No help - horrible experience. It is exceptionally difficult to complete the process to create the account only to have it blocked. I provided information to have it unblocked - including a photo of my passport- only to be told it could not be unblocked. The process…" - TPM7890
3
"naver"
9 negative reviews mention this · 12% of all complaints
★★★★★ "No help - horrible experience. It is exceptionally difficult to complete the process to create the account only to have it blocked. I provided information to have it unblocked - including a photo of my passport- only to be told it could not be unblocked. The process…" - TPM7890
4
"sign"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Bad sign up. Can’t sign up for account using US phone number in Korea" - Wil@717
📋 All 75 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
쇼핑 인증 너무 많아
아니 앱을 깔아서 쇼핑하는데 무슨 인증을 4본을 하냐. 뭔 쇼핑하는대 보안이야. 그냥 네이버 쓰려다가 카톡 쇼핑이나 다나와 씀. 개불편
어플 검색오류
어플에서 뭔가를 검색하면 대부분의 경우 url주소가 잘못되었거나 변경 혹은 삭제되어 페이지를 열 수 없습니다 라는 안내창이 떠요. 계속 첫화면으로 돌아가서 다시해도안되고 어플아예 나갔다 다시들어와도 안되고 지우고 새로깔아도그래요. 그러나 갑자기 검색되기도하고 랜덤인데 대부분은
저 멘트뜨며 오류나요 아이폰12미니,아이폰16프로 둘다 그렇습니다
저 멘트뜨며 오류나요 아이폰12미니,아이폰16프로 둘다 그렇습니다
Terrible app
I’ve been trying to log in. I made an account, then I tried to join a cafe. It asked me to log in again, I’ve tried so many times without success. Terrible app. Good lick logging in
2차인증 알람 안옴
얩좀 잘 만들었으면 좋갰어요 다른 앱들은 설정도 쉽고 알람도 잘오는데 이앱은 앱을 너무 못만들어서 2차인증 알람이 안오고 설명도ㅠ너무 많고 해결이 안됩니다. 다른 앱들처럼 잘 작동되면 좋겠습니다. 아직 수준차이가 느껴지네요.
Suspended for no reason America is an ally!
I got suspended from Naver I guess cause I’m not Korean. What a joke! I want to visit South Korean they are so controlling of the Internet! You would think for half of the country who isn’t religious wouldn’t be so anti free speech! Just as bad as red note.
No English
No English 😭😭😭
The WORST
Horrible, unstable, ads are ALL OVER. It should be use only in Korea not worldwide.
Won’t let me pass security to login
Won’t let me login because it doesn’t let me submit my answer for captcha. I’ve tried multiple times.
Nonfunctional
I can’t get past the receipt-style captcha.
Captcha final boss
Can’t get past the ridiculous Captcha nonsense to create an account. Even after I’ve squinted to count the number of products purchased or the total kg of mung beans, it won’t submit. Not on WiFi. Not on cellular. iPhone 15 Pro w/ newest stable release on Naver and iOS.
Broken
Impossible to create or log into an account. Captcha doesn’t work, preventing any interaction with the app. An embarrassing failure of software development.
Bad sign up
Can’t sign up for account using US phone number in Korea
별한개도 아까운 앱
발전이 없음 그냥
Low quality
Signing up is impossible to do when you are overseas. Their quality of service is low and the naver app only would work well if you are in Korea. What a shame. Their Korean competitor, Kakao works much better overseas. Before taking about massive investment for AI, Naver should step up and attempt to fix all their signing up issues. It’s been there for years now.
Please fix
Im worried for Korea’s IT future. Impossible to login
samcluba
Cant create account
Very slow and very inconvenient. Basically unusable except to receive emails.
The loading time is very slow. It takes forever to load or refresh
Search is all messed up. Whenever I search something it shows all mail that contains the letters and does not search the actual word.
Search is all messed up. Whenever I search something it shows all mail that contains the letters and does not search the actual word.
Consistent log in error with Line login
Consistent log in error with Line login.
Would like to talk about my experience using the app but can’t even do that.
I can’t make an account because no matter what I do (yes I’ve tried EVERYTHING) the verification code won’t come through. “Fine. I’ll sign
in using apple.” I thought. NOPE. The stupid captcha will not work. I just wanted to read some webcomics not waste my afternoon and morning fighting with some half developed app.
in using apple.” I thought. NOPE. The stupid captcha will not work. I just wanted to read some webcomics not waste my afternoon and morning fighting with some half developed app.
해외발급 신용카드는 언제 지원하나?
한국 거주자만 사용할 수 있는 우물안 개구리 네이버. 포인트는 살 수 있지만 사용은 못해.
너무 불편한데 개선 절대 죽어도 안해주는어플
ㅋㅌ
No way to turn off home feed
I don’t want to see home feed at all. I understand that other people may want to see it and follow, I don’t want to be forced to see it. However there is no way to turn it off completely. Naver forces users to see them. This is definitely a violation of privacy.
2단계 인증 최악
알람도 안오고 otp로 로그인 시도해도 틀리다고 오류남
Too hard to use in the us
I tried to sign up and they banned me, the translation option is cumbersome and difficult. I wasn't able to know I needed to verify. I don't have this problem on other Korean social media and other International apps
辱女
🤏🤏🤏
네이버 웹툰 개편하라
이세계 퐁퐁남? ㅋㅋㅋ 나도 이혼변호사랑 10시간 상담해서 이세계 이혼남 연재하기 전에 저런 여성혐오적 웹툰 내려라. 솔직히 결혼에 대해 여자들이 할 말이 많겠냐 남자들이 할 말이 많겠냐?
강제 앱다운로드
링크를 공유하면 앱을 강제로 다운하게 함. 컨텐츠는 앱을 설치해야 볼수있음. 아마 앱권한으로 개인정보를 최대한 퍼가려는 방법인거 같음.
Won't answer questions
I tried multiple times to verify myself but they keep denying me and won't answer any of my questions. Worthless.
밤잼 선물 파리
파리에 놀러 왔는데 밤 잼 선물을 추천해서 살려고 하는데 어디로 가야 될지 전혀 디테일한 인포메이션이 없습니다
Horrible user experience for foreigners
It’s a black hole when you try to get authentication as foreigners. You can’t get verified without a Korean phone number, and without verification you can’t book or chat with merchants.
Fix
The bigs
I feel like this was a scam just to get my personal information!
This has to be a scam to rip off peoples personal info because when I put my info in to sign up the process never finishes it just says ‘sign up is limited please contact customer service’
최악
광고 녹이려고 맘대로 개편하고 업데이트 하지도 않았는데 숏폼 (클립) 집어넣고 컨텐츠 관리 뭐임?? 예적금 대출은 왜 추천하고 자산은 왜 지들이 연동하고싶어서 난리임? 국민은행 어플 보는 줄;; 수많은 광고탭에 관심판도 두개 이상은 해놔야하고 사용자 커스터마이징이 안되는 최악의 앱. 소비자가 우습냐?
garbage app doesnt let u sign in
f you trash, i’ve been trying to use naver for years and your trash company doesnt work
Great app for reminding yourself of the futility of life
This app is great if you are looking for an app that will refuse to let you sign in no matter what.
슬라이드 없앤건 역대 최악이었다.
뭔 생각인지. 구글만 쓴다. Bye
업데이트 개구림
개구려요;
It’s all in Korean (despite its claim)!
I spent a few minutes looking for a clue as how to enable English to no avail. For map and road directions, I heard Kakao being recommended.
Verification Code Error
The app’s verification code system is not working for me. I’ve tried multiple times on the naver app and on the naver webtoons app but for some reason the verification code does not send through and there is a problem with the sign-up system. I was hoping for a much more smoother process. Overall, it’s pretty disappointing and needs a lot of work.
쇼핑라이브
아니
네이버 앱에서
네이버 쇼핑라이브
페이지
접속이 안되는게
말이 됨????
버그잡으세요
네이버 앱에서
네이버 쇼핑라이브
페이지
접속이 안되는게
말이 됨????
버그잡으세요
Need to delete my account
I wish they would make it easier for automatic translation of whole app. I need to delete cause I can’t even figure that out or contact someone to delete
Useless Without Impossible Registration
Basic features and interactions require registration, which seems impossible without an ID issued by the Korean government.
Useless
Useless
우우우우우
너무 노딩이 오래 걸리고,어쩰TV가 떠요
No English
Impossible to use as a non Korean speaker. Unable to navigate and can’t find the language setting. Gave up and delete
The worst app
Why is it so impossible to make a username in this god forsaken app?!?! I have been trying for an hour! If I could give zero stars I would. The worst.
2 step verification
I cannot set my iphone 14 pro max as a device of 2 step verification.
The newly registered account has been banned
How do I prove that I am who I am, FK
Surveillance app and no one answers!
If you wanna change your password out side of S. Korea, they ask your PERSONALLY IDENTIFIABLE INFORMATION LIKE PASSPORT AND DRIVERS LICENSE. And required information will be kept 3 yrs. What if your info got leaked in those yrs? I wouldn't risk that. Especially, NEVER Connect your FB account! Now, can you open some IT department to answer my questions?
사용자가 거부할 권리
아무리 앱을 잘 만드셨다고 해도,
사용자가 서비스 활동 정보 사용을 거절할 수 있는 선택지도 있어야 하는 거 아닙니까?
사용자가 서비스 활동 정보 사용을 거절할 수 있는 선택지도 있어야 하는 거 아닙니까?
버그
플레이스 리뷰가 비어있음. 앱을 다시 시작해도 안 나오는 경우가 있어서 불편함. 이건 네앱의 문제만이 아니라 크롬/사파리 모바일 브라우저로 열었을 때에도 문제가 있음.
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Sentiment summary
52%
Positive (4-5★)
7%
Neutral (3★)
41%
Negative (1-2★)